hi support, i have more than 5 support tickets still waiting for reply for more than 5 days. pls assist asap thanks

These are the issue I am facing when I deploy the theme. Please fix the issues and update the theme to download again! #7 /home/www.kedka.com/public_html/vendor/magento/framework/App/State.php(187): call_user_func_array(Object(Closure), Array) #8 /home/www.kedka.com/public_html/vendor/magento/module-deploy/Service/DeployPackage.php(103): Magento\Framework\App\State->emulateAreaCode(‘frontend’, Object(Closure)) #9 /home/www.kedka.com/public_html/vendor/magento/module-deploy/Process/Queue.php(358): Magento\Deploy\Service\DeployPackage->deploy(Object(Magento\Deploy\Package\Package), Array)

Magento\Deploy\Service\DeployPackage->Magento\Deploy\Service\{closure}()

5 /home/www.kedka.com/public_html/vendor/magento/module-deploy/Service/DeployPackage.php(102):

2 /home/www.kedka.com/public_html/vendor/magento/module-deploy/Service/DeployStaticFile.php(89): Magento\Framework\App\View\Asset\Publisher->publish(Object(Magento\Framework\View\Asset\File))

3 /home/www.kedka.com/public_html/vendor/magento/module-deploy/Service/DeployPackage.php(189): Magento\Deploy\Service\DeployStaticFile->deployFile(‘owl_carousel/ow…’, Array)

4 /home/www.kedka.com/public_html/vendor/magento/module-deploy/Service/DeployPackage.php(133): Magento\Deploy\Service\DeployPackage->processFile(Object(Magento\Deploy\Package\PackageFile), Object(Magento\Deploy\Package\Package))

5 /home/www.kedka.com/public_html/vendor/magento/module-deploy/Service/DeployPackage.php(102):

I just installed latest version of theme on latest magento and running compiling/deploying is giving a lot of errors the terminal get red overall.

How can I solve the compiling/deploying issue. ?

Can we get the html template and PSD file Thanks

Why the theme support is very slow like this i bought theme from one week and booked support ticket from 5 days and untill now no response to the ticket and this is my ticket id #16177

Best Regards,

does this theme support magento 2.4.1 ?

we use grid_slider.phtml for calling products “on sale” on homepage and products with special date expired are still showing ? Can you please help me

Furthermore we have no reply for our ticket #15963 posted 7 days ago, is it usual for you?

Just a question, do you provide lifetime updates for this theme.

We have sent you more than 15 emails and waiting for 9 weeks but you have not provided support that comes with this theme. As a euslt project is delayed by over 2 months. We will contact themeforest to make complaint for this lack of support. Please fix the following bugs urgently.

1- Your theme does not support Store Pick up which is included in Magento 2.4. Please release update and fix bug. We tested it on default Magento theme and it works perefctly but not with your theme checkout page. 2- Configurable products are not working in Hot Products section. Despite setting date in backend it shows date in negative order like this https://prnt.sc/v0ocs4 3- Price Filter does not work properly and despite setting a max and min price value the slider still moves beyohnd the set figure. Thanks!

ticket #16117, how can i change the Mechanic layout to full width?

Hello Team,
There is a major optimization issue due to the way fonts are included in the theme.
Could you please help us know how to fix these.

- three font resources are included without preloading
- How do we add rel=preload to your Font resources that are required by your theme?
I have created ticket https://codazon.zendesk.com/hc/en-gb/requests/16114
Also, attached screenshots of theme file code where the fonts are being included

Hello , i send you a ticket on october 6th and still no reply: request (15963)

My questions was :

I have some questions ?

How can I call “New products” and “on sale” on main-area-featured-products slider ? How can I increase image quality of instagram widget ? thanks

Hi there. We have about 10 open tickets and responsetimes are one response in a week… Not very active. It seems that there is only one person doing all the work. Shame. Theme has lots of potential. We have very critical error on 1.9 theme. Filter does not work on mobile and because of that launch has been pushed for almost 2 months!

does theme work and computable with magneto commerce on cloud ?

Hi Codazon Team! Can we ask why are you not fixing the theme issues despite our several requests? Are you responding to other customers or just ignoring us?? This is very poor support!! We need help to fix your theme issues and bugs. We have waited for 7-8 weeks already. Our site can not go LIVE with all these BUGS!!!!. The project is 2 months behind due to the delayed support!!!! Ticket #16002

Why should I pay for new support period in 28 days, when my page broked totally after the last update and you guys closes all tickets with same reply “we have updated version” without actually reading the support messages where the problems are in the new versions, and also Blame other modules and stuff and dont take any responsebility! I was considering to buy this theme also for 3 customers but now I dont know anymore.. perhaps going for a new theme as support is shitty and have a page not working and cant get any orders! And yes”! Everything works perfectly if I change to default theme that comes with magento but your theme not working with payment modules like Klarna etc.

how can i customize add to cart button design?

demo is not working

After update to latest version with Magento 2.3.5 after payment return, with paypal for example we get the error: “Decoding failed: Syntax error”, no payment and no order created.

my ticket #15997, why i cant install thru web browser if using magento 2.4?