2006 comments found.
Hi your theme says it supports Google rich Snippet and SEO https://prnt.sc/vj5x98 when we share products externally it does not show Meta Title and Description. Also when we performed test in Google Search Console using this link https://search.google.com/test/rich-results?utm_campaign=sdtt&utm_medium=message it says “Page not eligible for rich results known by this test” https://prnt.sc/vj5zkq Please advise. Thanks
Please submit a ticket. Our developer’ll answer it https://codazon.zendesk.com/hc/en-gb/requests/new
Hi there, we submitted two tickets for different type of issues #16510 and #16511 Kindly check and update ticket ASAP. Many thanks!
Hi, Please confirm in ticket when your developer finish.
Hi, we already confirmed in these tickets #16510 and #16511 but still nobody has looked into thes tickets afterwards. Please can you update both tickets and help us in fixing various theme issues we reported. We have waited very patiently so far. Thanks!
Hello, gallery layout is breaking on Product details page as well magnifier is also not working on product details page. please check this url https://ddfec7c64f.nxcli.net/test-product
We see that you disabled zoom function. Please submit a ticket with your site information https://codazon.zendesk.com/hc/en-gb/requests/new
Hi, What do you need from us ?
Hi Codazon, for fastest theme, with the amp. Where can I link the amp homepage, to our homepage with all the blocks? Thank You
It shows the homepage only without the blocks?
Is that what it supposed to be, amp hasn’t have blocks?
And how to change favicon for amp ?
Please reads this doc to know how to add blocks and html to amp page http://www.codazon.com/document/fastest/magento2/#google-amp
yes I know thank you, and what about the favicon ?
thank you. Where can I change favicon for amp and where can I translate amp ? Like: add to cart, sign up for ouw newsletter, your cart…
Please help this is urgent https://www.screencast.com/t/Crght69O Thanks
Please go to admin edit category then change “Layout” to “2 columns with left bar” https://prnt.sc/vgt8vy
Hi, please check my support request id #16360, thanks
my support request id #16360
I can’t understand why your support takes so long to respond to tickets. Yet I paid for the support immediately. I don’t imagine those who haven’t paid for support how frustrated they must be.
At this point I wonder does it make sense to pay codazon for support if in the end there is no answer and I still have to contact a magento specialist to solve the problem, still paying.
my support request id #16360
You’re using a third party extension then it conflict with our theme. It’s take a long time to find where is the conflict.
Hi, Can you please answer these questions:
Q1- in Magento 2.4.1 Free Store Pick up is available. We have enabled this option at the backend. https://prnt.sc/urjtgd however can not see this on your checkout page that came with the theme. Does your theme support this feature of Free Store Pick up and how can we display it? We tested with Luma theme and Store Pick up option works perfectly but with your theme it does not show on checkout page.
Q2- Hot Deals: Does your theme support configurable products? The timer does not show in future dates for configurable products and only works for simple products. Many thanks!
Q1 – It’s a new feature of magento, we’re working to add that feature to one step checkout. Q2 – You can’t use hot deals for configurable products because you can’t set special price for it.
Thanks for your reply. Any idea when would you add Store Pick up feature in your checkout page?
We need one to two weeks to add that feature.
It has been a month now. When will you add Free Store Pick up feature to your theme checkout page?
Is there eny new information regarding 15791 ??
You have SSH, all what you ask, but no replay 1 month?
Hi, Please check your ticket. Thank you.
The ORDER SUMMARY on checkout page Shipping Not yet calculated, why ?
Hi, We do not select a default shipping on first load to save loading time. Customer need to select it to see it show on ORDER SUMMARY.
Hi,please check my support request id #16360, thanks
Hi, please check my support request id #16360, thanks
Hi, Please check your ticket. Thank you.
can any support please help on these final 3 tickets? #16143 #16283 #16257
urgent!! we need to go live
We answered on your ticket. Please check it.
The ORDER SUMMARY on checkout page does not show any shipping cost?
Hi, We do not select a default shipping on first load to save loading time. Customer need to select it to see it show on ORDER SUMMARY.
Have a ticket open for weeks now and not had a reply.
Please give us your ticket ID. Thank you.
16076
Hi, Please check your ticket.
Hello,
Awaiting response on tickets
https://codazon.zendesk.com/hc/en-gb/requests/16305
https://codazon.zendesk.com/hc/en-gb/requests/16114
(20days ago)
Further Pl reply on Homepage issue ticket
https://codazon.zendesk.com/hc/en-gb/requests/16339
Pl note I have already renew support via Themeforest for 99$,
Pl help me resolve crucial issues in the theme so that I can take my Site live.
Hello,
Awaiting response on tickets. Pl reply
Upgrade Error in Theme Released on 31Oct2020 – https://codazon.zendesk.com/hc/en-gb/requests/16359
Codazon Product Page Issues – https://codazon.zendesk.com/hc/en-gb/requests/16345
Removing faulty @import code in Theme – https://codazon.zendesk.com/hc/en-gb/requests/16305
Codazon Homepage Issues – https://codazon.zendesk.com/hc/en-gb/requests/16339
Major Optimization Issue – https://codazon.zendesk.com/hc/en-gb/requests/16114
Pl note I have already renew support via Themeforest for 99$,
Pl help me resolve crucial issues in the theme so that I can take my Site live.
Can we get the html template and PSD file Thanks
Hi, We do not have html template but we have PSD. Please give us your email.
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hi , i am still waiting your reply for 5 tickets below. thanks #16283 #16143 #16257 #16258 #16299
Hello,
Can you pl respond to the most crucial issues in your theme for which I renewed support of 99$?
https://codazon.zendesk.com/hc/en-gb/requests/16305 – Removal of faulty theme code
https://codazon.zendesk.com/hc/en-gb/requests/16114 – Major Optimization issue
Hello,
I have Renewed Support by making payment via Themeforest
Can you pl respond to my Tickets
https://codazon.zendesk.com/hc/en-gb/requests/16309 – Codazon Slider Issue
Hello,
I have Renewed Support by making payment via Themeforest
Can you pl respond to my Tickets
https://codazon.zendesk.com/hc/en-gb/requests/16306 – Theme update issue reverting
https://codazon.zendesk.com/hc/en-gb/requests/16305 – Removal of faulty theme code
https://codazon.zendesk.com/hc/en-gb/requests/16114 – Major Optimization issue
.
