2006 comments found.
Hello, please can you reply to request #16218 opened in Dec 16, 2020? Thank you
Hi, Please wait. We’re checking your issue. Thank you.
Hi Team, I have an urgent issue with the theme after upgrade to Magento 2.4.2. I have raised support tickets but they are not being looked at. Please help soon as our live site is broken and we have paid support.
Ticket #17480
Hi, Sorry for late reply because our developer do not work on weekend. They’re checking your ticket now.
Are there any updated install instructions for 2.4.2? As the web root is now pub in this version
Hi, Now we should setup theme via ssh command line. We just updated theme setup step on our document http://codazon.com/document/fastest/magento2/#install-theme
There’s also a ‘lib’ directory but the instructions don’t make any reference to this at all?
You should upload all directory on theme package. We just updated it on document.
Hello, can i have reply to my request (17390) ? Thanks
Hi, Please check your ticket. Thank you.
Can you please answer in my ticket #17354
Hi, Please comment on infinit theme. This is fastest theme. Thank you.
Does this theme has feature to customize header and footer which are not available in the demos I want somthing like this https://easycaptures.com/fs/uploaded/1360/0611427956.jpg
Hi, Our theme do not theme function to customize header on admin. You should change code to do it.
Hi, I have several support tickets open for some time and no response, when will these be resolved please as I’ve paid for an additional 6 months support?
My Support tickets are over a week old and still no response, you say your support is 2 days, I URGENTLY need these resolved please and yet you are NOT replying to my emails or tickets??
Hi, Sorry for late reply. Please give us your ticket number.
17348 #17348 #17367 #17368 They are all urgent as we can’t launch without these resolved.
Can I please get an update on this?
Hi, We do not see your ticket number on your comment. Please check again.
17348 17347 17367 17368 17407 17408
These are now 8 days old and urgent!
Hi, Please check all your ticket.
Hi, I still have 5 tickets open, the oldest of which is 25 days old! the support I’m receiving for what I paid is shocking! I do hope anyone reading this is cautious when buying this theme as the support is bad. I’ve had to contact themeforest to nudge you! I need these tickets resolved today please as we go live end f the week. Thank you.
Hi, We help you many things to customize your product page without charge extra fee. Now you said that our support is bad. It’s not fair.
Hi, I am building a personalised jewellery website, Possible where clients can upload the images, and add a form where they can choose different chain sizes, and basically form like this https://www.bloom-boutique.co.uk/initial-and-birthstone-personalised-necklace Thank you
Hi, you can create product with custom options in admin. That is default magento feature. But we see that you need “dependent custom options” extension too.
How do i make the mega menu sticky on mobile? Is there an easy way because it is really missing in this theme !!!
Hi, Please wait. We’ll update theme with this feature on this week.
I have asked many problems on theme support but no response. Very pathetic response. I need my money back.
Hi, Sorry for late reply. Please give us your ticket number.
I have paid already $100 to fix my issues. But very disappointed with the service.
Hi, Sorry we did not receive any extra payment from you.
Hi, you misunderstood, i was waiting for you for more than a week, no update came up, then got fixed issues through freelancer and paid $100. What’s the use of purchasing theme if you are not responding on time.
There is possibility i need more help, so please respond quickly. This is not fair that one, week no response. Thanks
A scan of the same URL you advertise with an A rating came back with an F.
https://gtmetrix.com/reports/magento2.codazon.com/cdoqjcbz/We are looking for an optimized solution that scores well with Google, YSlow and others. How do you respond to rating of “F” and performance of 9%?
Hi, Gtmetrix change their testing method recently. Magento system will have problem with rating of “F” https://gtmetrix.com/compare/neBhdnbD/31MvYM2a. Default magento luma theme has this problem too https://gtmetrix.com/reports/magento2.demo.ubertheme.com/qY7h7hqX/. We’re finding a solution to increase gtmetrix score.
Do we have options to customize Header, Footer and to choose fonts (google font)
Any suggestions for Blog facility.
Hi, Our theme do not have function to custom header in admin. You should change code to do it.
We are getting Errors in Google Search Console: https://prnt.sc/106qdl9 Your AMP Doc has no information how to correctly configure theme for AMP and fix such issues. Please help and post answer here as others are having similar issues. Thanks!
1-Custom JavaScript is not allowed.
2-Usage of the !important CSS qualifier is not allowed.
3-Referenced AMP URL is self-canonical AMP
I’m very interested in this but for Magento 2.4.2, can you confirm compatibility? I realise you might be ironing out official support based on your comments in response to onetechgadgets_1’s question 10 days ago when you mentioned a week! I’d just like a rough idea of timescale!
Hi, We tested with magento 2.4.2. Everything is working fine. That’s why we do not update new version on themeforest.
Quality thank you!
Will you put the Pagebuilder in the new version … I remember it was in some time ago where you said that it was being build in and you where in testing … but that is a long time ago now
Hi, We’ll make one step checkout compatible with more third party extension first. Then we’ll update page builder.
Hello, we have a problem with Google Amp, we get some error on amp validation, some configuration problems and your doc is not very much clear how to set it up. ticket ID#17298
Hi, to update to latest v1.9 theme version, where is the update manual? It only shows how to do a fresh mag install and import database which is not possible on working site.
Hi, You can update magento 1.9 theme by overwrite all old file then flush magento cache.
New update has caused messy payment with Braintree, we sent ticket days ago no answer request no 17216
When will you release update for Magento 2.4.2?
Hi, We’re testing theme with magento 2.4.2. We’ll update on this week.
Any update on theme for Magento 2.4.2?
Hi, We tested theme. We do not found bug. You can use current theme version for magento 2.4.2.
Thanks. We will update Magento to v2.4.2 with current theme version.
Hi, Can you please update your theme. There are few problems in the theme. 1- In your latest ver 3.0.1.4 to create customer account for checkout page it does not have Social Media Login option https://prnt.sc/ypvqip 2- If customer is trying to proceed to checkout then after customer Logged in then page should redierct to checkout page to avoid confusion for customers. 3- On checkout page you do not have default shipping and default payment options.. Please add that option as sometimes customer do not select shipping or payment methods and get error and then they leave checkout page. 4- Please update your AMP addon. There are Google Search Console errors showing for AMP theme https://prnt.sc/yq6wqv
Thanks!
Hi Codazon, please respond to these 4 issues.
