984 comments found.
Hi there. I just bought for second time your fabulous GON theme. I have a question.Is it possible to deactivate the hover functionality at woo commerce categories/subcategories, that show the title of category/subcategory – number of products – and “buy now” button? Instead of this functionality, to show them below the image without hovering?
Thank you in advance John
Hi John,
Thank you for buying our theme for the second time!
It is possible. But it relates to colors when changing position. So please open a ticket here https://skygroup.ticksy.com/ and give us your site url. Our support team will help you.
Best regards,
Thank you! I opened a ticket.
How can I remove all links and credit that are associated with this theme? and anything that refers back to where I bought the theme.
Hi AhmedKAlMansoori,
Please open a ticket here https://skygroup.ticksy.com/, explain more and give us some screenshots about your issue. Our support team will help you.
Best regards,
Great theme! Would you be looking at updating fontawesome to the latest version in the near future?
Hi seepops,
We also want to update FontAwesome. But a lot of plugins are still using FontAwesome 4.7. If we update FontAwesome, there will be a conflict. That is why we can not update it now. We should wait for updating from plugins first.
Best regards,
Ah yes a very good point. Thanks for confirming.
hello,
I would like to remove breadcrumbs from all images. Specifically the product details page. https://www.minichemarkets.com.au/product/dalmatian-dog-bow-tie/Also notice with the wide width of this page it sometimes blurs the images Can the margins be brought in a little bit?
Thank you.
Hi Lisaodo,
Please open a ticket here https://skygroup.ticksy.com/. Our support team will help you.
Best regards,
Dear theme author,
We have some problems with the plugin WOOF – woocommerce product filter. Some problems we can’t track down.
Can you advise some good workable product filters in this theme? We want a advanced product filter with a lot of options (colors, several styles of checboxes etc.)
Looking forward to your reply.
Kind regards, Tobias Timmerman Festivalshopping.nl
Hi festivalshopping,
Please open a ticket here https://skygroup.ticksy.com/. Our support team will help you.
Best regards,
Hi,
I am receiving this error: Warning: Illegal string offset ‘block_id’ in /home/kududeal/public_html/wp-content/themes/gon/framework/theme_filter.php on line 169
Please provide a fix ASAP.
Thanks
Hi Aasiyahm,
There may be a problem with widgets which you added. Please try going to Widgets and delete the TS – Footer Block widget from Footer Widget Area or Footer Copyright Widget Area. Then, you add them again. If it is still not fixed, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
How can I changing position of back to top button?
Hi piperac,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and tell us where you want to show the back to top button. Our support team will help you.
Best regards,
Hi, when i download the complete package cannot see the child theme, where can i download the child theme? of gon
best regards
Hi have the child theme thank you
How do you change the 404 page background.
Hi goproflo,
Please open a ticket here https://skygroup.ticksy.com/, give us your purchase code and website information. Our support team will help you.
Best regards,
How is this footer created. I have been trying for about 2 months to get this look as seen in the demo. – https://ibb.co/iEaXsy
Hi goproflo,
Please open a ticket here https://skygroup.ticksy.com/, give us your purchase code and website information. Our support team will help you.
Best regards,
Hi, When i try to save menu items, got this error: ...” at ARGS:nav-menu-data. file ”/usr/local/cwaf/rules/08_XSS_XSS.conf” id “212480” msg “COMODO WAF: NoScript XSS InjectionChecker: HTML Injection||F|2” [unique_id “WxLOAgXEgaEAAD3pOYMAAAAf”], referer:nav-menus.php?action=edit&menu=127
I search and found it is something about “COMODO WAF”
Hi TheNecromancer,
As you see, it relates to a config file on your hosting. So please contact your hosting provider for help.
Best regards,
Hi, I told them and they said if COMODO WAF turned off, it will be cause some security issues
Hi TheNecromancer,
We didn’t yet see COMODO WAF and the security issues. You can disable it. If you are still worry, you can find and install the security plugins.
Best regards,
Hi, i m looking for something like this https://prnt.sc/jt8c67 please check and how can i do this please.. if its because of any plugin so please suggest me any good plugin and way
thanks
Hi WebexDesigner,
Please open a ticket here https://skygroup.ticksy.com/, give us your purchase code, website information and the link of the demo website. Our support team will check and help you. Please also renew support. Your support was expired at 26 July 2016. It is really a long time ago.
Best regards,
please update for WooCommerce 3.4.1
Hi franfar,
We will update the theme in the next few days.
Best regards,
sorry but your update included the compatibility for WooCommerce 3.4.x ????
Hi franfar,
Yes, the current theme version is compatible with WooCommerce 3.4.x. If you have any problem, please open a ticket here https://skygroup.ticksy.com/, give us your purchase code and website information. Our support team will help you.
Best regards,
hi I have chosen supermarket 1 which is good for me .. I have a question is this theme compatible with online documents? and I found no search bar on Super Market one can be added ? Also, can it fit other multi vender plugin such as Market Place Or YITH? Thanks
Hi RaidS,
Thank you for interesting in our theme!
About online documents, I don’t understand your question. Please explain more about this.
About the search bar, it is at the top right corner. You can also use other header layouts with the supermaket home page.
About multi vendor, our theme only supports the Dokan plugin.
Best regards,
After the update of woocommerce 3.4.0 there are some problems in the shopping pages. For example the page numbers disappear after click to the next page.
When will this be solved in the new update of gon?
Hi festivalshopping,
We don’t see this problem after updating WooCommerce 3.4.0. You should check your third party plugins to make sure that they are compatible with WooCommerce 3.4.0.
WooCommerce 3.4.0 is also a major update with 185 notes. You can check its changelog here https://github.com/woocommerce/woocommerce/blob/master/CHANGELOG.txt. So please don’t hurry update it now. We are checking it. You should wait for updating the theme and the related plugins.
Best regards,
in compatible with WooCommerce 3.4.0??
Hi franfar,
WooCommerce has just been updated today. So we need time to check it. Please don’t update WooCommerce now.
Best regards,
Hello, my Gon theme contains outdated copies of some Woocommerce template files. would you please tell us which files need updating?
many thanks Lorenzo
Hi Lorenzo,
Because you are using an old theme version. So you need to update the theme. For more information about updating the theme and the related plugins, please read our documentation http://demo.theme-sky.com/documentation/gon/#updating-the-theme.
Best regards,
Hi Nadeem,
Unfortunately, we don’t have the trial version. You can purchase our theme and try using it in 3 days. If it does not work as you expected, you can request a refund.
Best regards,
P/S: our theme supports the Dokan plugin for multivendor.
Hi, This theme I think is one of the best on envato, When using in PHP5.6 everthing i s fine,but When PHP upgrade to 7.1 An error message appears on website top, Warning: A non-numeric value encountered in framework/theme_functions.php line 86…. And the console display is a bit abnormal…. When the PHP down to 5.6,everything is normal. Is there any solution to fix?
Hi growdesign,
Please open a ticket here https://skygroup.ticksy.com/, give us your purchase code and website information. Our support team will check and help you.
Best regards,
What can I do to bring my footer back. For some reason its missing and I have tried everything. Even reinstalled the theme. Perhaps I am missing something simple.
Hi goproflo,
For more information about adding/managing footer, please read our documentation http://demo.theme-sky.com/documentation/gon/#footer. If you still can not solve it, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will check and help you.
Best regards,
