984 comments found.
Hi there i just bought another license for the theme but i have a problem when i hit in Theme Options the actual options do not load please help.
Hi favela92,
Please try:
- Clearing your browser cache.
- Increasing your PHP memory limit.
If it still does not work, please open a ticket here https://skygroup.ticksy.com/, give us your WP admin and FTP accounts. We will help you check it.
Best regards,
Hi I would like to edit the top menu where you have the Wishlist My Account/Logout I want to display different options based on who is logged in…where do I find this file?
Hi xhanubis,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hello, After I updated the gon theme, my mega menu doesn’t display well at first load, i have to refresh twice or third times the page to correct that. I tried to rollback with the previous version of gon theme, but the issue is still there. I cleared all my caches, I tried differents browsers, still the same. On page load, mega menu doesn’t display well, after 2 or 3 reload it works fine.
Hi Baldibaldi,
Please open a ticket here https://skygroup.ticksy.com/, give us your purchase code and website information. We will help you check it.
Best regards,
Hey, This theme is supposed to work with Dokan multi-vendor, do you provide support for this and do you have a demo?
Hi xhanubis,
Thank you for interesting in our theme!
Yes, our theme supports the Dokan plugin. Unfortunately, we don’t have the demo site about it. But you can check the following screenshots https://prnt.sc/bj3jsj, https://prnt.sc/b055xp, https://prnt.sc/bj3pfz.
Best regards,
Hi there, I’ve just updated the theme to 1.3.8 and all the required plugins update except for WPBakery Page Builder. It says that it needs a license for automatic updates and doesn’t let you update to the pre-packaged plugin files you say are available. Do you have a direct link to the download and I can upload via FTP?
Hi seepops,
To update WPBakery Page Builder, you delete your current WPBakery Page Builder plugin. Then, you go to Appearance > Install Plugins and install it again. For more information about updating the theme and the related plugins, please read our documentation http://docs.theme-sky.com/gon/#updating-the-theme.
Best regards,
Great thanks!
Hi, thank you for the last answer. I got it. I would like to get your one recommendation. Also, I create yet a website and I sow, that the “Wishlist” doesn’t work. You can see it here https://tabakelement.ru If I add any items to the wishlist I see a counter by the list and if I continue to click on the link of the wishlist. It happens nothing. Maybe do you have some resolution for it? Maybe did it happen by somewhere? Thank you.
Hi walenberg,
Because you don’t have the Wishlist page. Please read plugin’s documentation https://docs.yithemes.com/yith-woocommerce-wishlist/free-settings/wishlist-page/.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
I created a new page with the shortcode [yith_wcwl_wishlist] and it doesn’t work as well (
Hi walenberg,
I see it is working https://tabakelement.ru/spisok-zhelanij/. Please check it again.
Best regards,
Hi, I buy wordpress theme called GON, but WPBakery Page Builder ask licence . what can I do ? Thanks
Hi noelakakpo,
Thank you for using our theme!
Please read this article https://skygroup.ticksy.com/article/10856/.
Best regards,
Hi, I use the Home Sidebar version so i have the menu sidebar, i want to translate my website and add other languages options but i don’t know where the languagrs switcher will show up. Also on the mobile version i see the header menu include those options along with currencies but i think they are default with wpml. Is there any solution to add languages/translate out of wpml and how to customize on the home sidebare. Thanks,
Hi forestborj,
The header of the sidebar home page does not have the language switcher. So you should enable the language switcher on menu or footer.
If you need more help, please open a ticket here https://skygroup.ticksy.com/, give us your website information and purchase code. Our support team will help you.
Best regards,
Thank you very much for the prompt reply, if you can point me to a free multilingual plugin that go well with Gon theme and especially that don’t slow down the website or break it after uninstall. Thank again
Hi forestborj,
You should use the WPML plugin. Because it is the best multilingual plugin and we only support it for the multilingual feature.
Best regards,
Thank you very much Stormit,
- I have another question please regarding the multi currencies switcher and how to show the switcher on the Home Sidebar header,
- As well regarding caching and speeding up the website performance, i use now WP super cache, after finding a big conflicting using w3 total cache, and use with super cache cloudflare, but until now trying differente setting, the speed load score always fixed at C 71.
Any suggestion. Much Appreciate !
Hi forestborj,
Please open a ticket here https://skygroup.ticksy.com/, give us your purchase code and website information. Our support team will help you. Please also renew support. Your support was expired at 30/06/2016. It is a long time ago.
Best regards,
ok ofcourse. Thank you
Hi, I have upgraded to the latest version of woo commerce and now my Stripe Gateway credit card fields are not working. The payment option appears however the entry fields are too narrow to put data in. Do I require an upgrade to GON to support the new version of Woo Commerce ? I currently have the latest version of GON installed. Many thanks
Hi threespirits,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
Hi,the best theme team in my mind…. How to move the “Left sidebar” to top on responsive mode? the default position is on the bottom….
Best regards,
Hi growdesign,
Please open a ticket here https://skygroup.ticksy.com/ and give us your purchase code. Our support team will help you.
Best regards,
Hi,there I am a web designer. I just have the opportunity to modify the page for my client. I will ask him to open a ticket for this modify. Thanks for your help.
Best regards,
Bug found: main menu’s sub-menus not displaying on our web site with the Microsoft Edge browser. Our site is (www.goodtimestp.com)
Hi andyoung88,
It works fine on my Microsoft Edge browser. Please see my screenshot https://prnt.sc/ks08o7. Please try clearing your browser cache, disabling all browser extensions and check it again. If possible, please also try checking it on another PC.
Best regards,
Seems to be working now. Magic support, thanks. Great theme btw.
Question: Do you have some code that will allow us to fill the breadcrumbs text box with color with 60% transparency?
We are having trouble displaying the text clearly with some of the background images being used.
Hi andyoung88,
You can add the custom css below
.breadcrumb-title-wrapper:before{
content: "";
position: absolute;
left: 0;
top: 0;
width: 100%;
height: 100%;
background-color: #000;
opacity: 0.6;
}Please clear caches after adding my css code.
Best regards,
Thanks. but getting some errors on the tags
and when I attempt to add the code in the child style.css
should I worry about this?
Hi andyoung88,
The pre, code tags are used for formatting code in the comment box. You should remove the pre, code tags from css code.
Best regards,
I did. However, no text box appears around the breadcrumbs. This is what I have set: .breadcrumb-title-wrapper:before{ content: ””; position: absolute; left: 0; top: 0; width: 100%; height: 100%; background-color: #3f3f3f; opacity: 0.9; }
Hi andyoung88,
Did you clear your browser cache? My custom css makes background darker. So the text will be clearly.
Best regards,
Yes I did. Do you think the background images are overlaying on top of the text box for the breadcrumbs? check us out at: https://goodtimestp.com/product-category/original-grocery-store/
Hi andyoung88,
No, it is very clearly. Background is dark. So you can easily see the text. It is ok https://prnt.sc/ktswbv.
Best regards,
I think you miss understood me. I was looking for a bit of code that would create a text box around the breadcrumbs so we could see the text clearly when our vendors use a light background image in the header area.
Here is a better example of the problem. Check this page out…
https://goodtimestp.com/product-category/home-appliances/Hi andyoung88,
What is a text box? Is it border? Please explain more. My opinion is you should make background darker as we did. It is better than adding border/text box.
Best regards,
Not a border. It is the container for the text (breadcrumb text) it could have a border but I am interested in the background surrounding the text.
As you can see in our home-appliances category the text is hard to see. By coloring the breadcrumb container and allowing some transparency we will be able to see the text clearly and still see the picture behind the breadcrumb text container.
Hi andyoung88,
Please remove my old css and add the new css code below
.breadcrumb-title-wrapper .breadcrumb-content:before{
content: "";
position: absolute;
left: 20%;
top: -5%;
width: 60%;
height: 110%;
background-color: #000;
opacity: 0.6;
z-index: -1;
}
@media only screen and (max-width: 640px){
.breadcrumb-title-wrapper .breadcrumb-content:before{
left: 5%;
width: 90%;
}
}Best regards,
Hello Team, I purchase the theme, install and follow your documentation but i ve few question. First one, there is a bug with the theme setting, no change was taken in account because the save button is never end : http://prntscr.com/krqh93
The second one, i read on the theme page that we ll have visual composer but instead of that we get wp backery. How can i activate that ?
Hi PRODUITFRANCE,
About Theme Options, please try deactivating your third party plugins one by one and check it again. If it still does not work, please open a ticket here https://skygroup.ticksy.com/, give us your WP admin and FTP accounts. We will help you check it.
About Visual Composer, WPBakery Page Builder is Visual Composer. Author changed their plugin name https://codecanyon.net/item/visual-composer-page-builder-for-wordpress/242431. About activating Visual Composer license, please read this article https://skygroup.ticksy.com/article/10856/.
Best regards,
Hi,
I tried to deactivate all plugin but i got the same issue. I already openned a ticket in your Skygroup support website. I faced a lot issue, even WP backery don’t shown any button to edit and build page from front end.
Hi Bertin,
The problem is your hosting configuration. We have replied your ticket. Please check it.
Best regards,
Hello,
I'm interested in buying the Gon theme but I've noticed that you have a "Quickshop" option. What exactly is Quickshop and what does it do?Thanks,
Sean T
Hi Sean,
Thank you for interesting in our theme!
Quickshop allows your customers to quickly view more details of your product on a popup without going to the product details page. You can check it on our demo http://demo.theme-sky.com/gon/. You hover on product image and click the magnifying glass icon (Quick view).
Best regards,
Hi, can we get the real image to be installed in demo import contents? Need to create a demo site for reference. Thanks.
Hi usman-ali,
You can download and install the full demo package here http://downloads.theme-sky.com/.
Best regards,
Hello
My website went down an hour ago and I used a amazon lightsail snapshot’s backup website (different IP) to restore everything. technically I made two websites with two licenses.
Because of this, My website went down again. I want to be careful this time. Just wanna make sure.
Can you reactivate the license key? or What should do to properly install the theme again? thanks.
Hi zion993,
We don’t check license when you install the theme. So it should not cause this issue. I think your website was down because of your hosting. So if you see this issue again, you should try contacting your hosting provider.
Best regards,
Hi, hope you guys are doing well
1. how can i make Email filed optional on Woomcommerce checkout fields 2. also please let me know how can i disable some order form field from woocommerce checkout form filed like Last name or company name or any other filed
waiting for your earliest response
Hi WebexDesigner,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and purchase code. Our support team will help you.
Best regards,
Our site stopped working today after updating the dokan plugin. we are now receiving a 500 internal error which caused our business to stop. We need this to be resolved now. What can be done ? Please advice ASAP
getlinkage.com
Hi o3ia,
Please open a ticket here https://skygroup.ticksy.com/, give us your WP admin and FTP accounts. Our support team will help you check it.
Best regards,
Hi Skygroup,
I am trying yith multivendor and wc marketplace but none of them works with the theme. Can you help me resolve this issue please?
Hi Rachid,
We have just replied your ticket. Please check it.
Best regards,
I want to change my website to the demo site like Supermarket 3 , my website address www.amarjhuri.com
Hi jis755,
You can copy the sample page content from our documentation http://docs.theme-sky.com/gon/#home-pages and then edit it. If you need more help, please open a ticket here https://skygroup.ticksy.com/. Our support team will help you.
Best regards,
