984 comments found.
Hi, I have installed the theme but the Skype button in the vendor tab where you “connect to stripe” to activate your vendor settings is not showing as a hover button and hyperlink. Therefore, vendors cannot setup their stripe accounts. When changing back to the default Dokan theme, there are no problems and the link works. Please can you help with this?
Hi hillalastair,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check this.
Best regards,
Hello! Your theme looks awesome! I have some pre buying questions:
1. I am working with Dokan plugin. Do you have any demo / pictures on how the Store page (including sidewidget) , Store Listing ect look like? Do you have shortcodes like “Featured vendors” ect?
2. Does your Theme work with Elementor? I build already some pages with it and I would like to use them with your Theme.
3. I like the the default store Theme. Can I easily change the width to be more extended (Header / Footer included)
4. Is the wishlist / quick view included or is it a separate plugin I have to purchased?
Thank you!
One more question: How does the single product page look like? Can you see, who is selling the product?
Is it like this? https://govinda-market.net/product/108-bead-japa-mala/?v=c86ee0d9d7edHi govinda108,
Thank you for interesting in our theme!
1. You can check the following screenshots https://prnt.sc/bj3jsj, https://prnt.sc/bj3pfz, https://prnt.sc/bl9b7f. We don’t have the Featured vendors shortcode.
2. No, we don’t support Elementor. Our theme includes WPBakery Page Builder.
3. You can enable the Fullwidth Layout option. The width of page will like the width of the supermarket 3 home page.
4. We include Quick View in our theme and use https://wordpress.org/plugins/yith-woocommerce-wishlist/ for wishlist.
5. Unfortunately, we don’t support this feature. The single product page will look like our demo. Dokan adds its info (Vendor info, Shipping, ...) to product tabs.
Best regards,
Is compatible with wordpress 5? can i update wp?
Hi franfar,
The current theme version can work with WordPress 5.0.1
Best regards,
Hello! We have uploaded the PHP version to 7.1. But the theme does not work well, there is a lot of some code on the home page and I can not enter in WordPress either. In support of our hosting they tell us that the problem is the theme that is not compatible with new version of PHP. How can the problem be solved?
Hi Vilax,
The current theme version can work with PHP 7.2. Our demos are working on PHP 7.2. Please open a ticket here https://skygroup.ticksy.com/, give us your purchase code, WP admin and FTP accounts. We will help you check this.
Best regards,
Hi, your demo pages won’t open.
Hi AntonG76,
Maybe, our hosting had problem at that time. But now, it works fine. Please check again.
Best regards,
How we can add our ads? Thanks
Hi yotadesigns,
Please open a ticket here https://skygroup.ticksy.com/ and explain more about what you want. Our support team will help you.
Best regards,
Hey,
Can you please tell me how to remove the 3 button on product page I didn’t see any option do that. I mean button on bottom of product page Free shipping/free return/free support
Thank you
Hi yotadesigns,
You go to Theme Options > Product Details tab. You find the Ads Banner option and turn it off.
Best regards,
My current header on main page http://prntscr.com/locco0 but in the category page http://prntscr.com/locd0j i can’t find the same header.. how to fix it.. thanks
Hi edwinshalim,
Please open a ticket here https://skygroup.ticksy.com/, give us your purchase code and website information. Our support team will help you.
Best regards,
i have sumbitted a ticket, thanks
Hi, my site works on a platform WORDPRESS, but I want to make this site on Shopify. Can I set your template to Shopify, or do I need to buy it again?
Hi Ammonita_inc,
The Shopify version is developed by another author, not us. So please buy it https://themeforest.net/item/gon-responsive-ecommerce-shopify-theme/16359896.
Best regards,
Hello,
I have a multisite and is not showing up the option to select an icon for the menu.
It’s a test in a normal (non-multisite) version and it works.
Can you help me? Can you solve this bug?
Hi oxidigital,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
Hi, I bought the theme “Gon ” and would like to get it in the settings as in the example – “http://demo.theme-sky.com/gon/homepage/fullwidth-parallax/”. How to do it?
Hi Ammonita_inc,
You can download and install our full demo package here http://downloads.theme-sky.com/. If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hello, can i use your theme with “WooCommerce For Japan” plugin, is it compatible? And is there any best practice link or video tutorial with japanese language front end?
Hi bilguun_aaa,
Yes, you can use the WooCommerce For Japan plugin with our theme. We don’t have any demo for japanese language. But you can easily translate the theme to japanese language by using the Loco Translate plugin.
Best regards,
Okay, very appreciate for quick reply.
Hello i am planning to buy your theme i am big fan of your themes . for testing i downloaded your theme from free source but after uploading in live its taking too much time for loading … So can you please find me solution. ? i am ready to purchase your theme . and after purchasing theme make sure this issue will resolve from your side. and i also want to ask what about support ? if i need any help regarding theme function or other help will you provide or not ?
website link : http://shop.triumph-sports.com/
waiting for your response.
Hi triumphsports,
Thank you for interesting in our theme!
After purchasing our theme, you open a ticket here https://skygroup.ticksy.com/, give us your purchase code and website information. Our support team will help you.
Best regards,
How do we update these plugins that were included in the theme. WPBakery Page Builder -v5.4.5 to v5.5.5
Hi goproflo,
First, you go to Plugins and delete it. Then, you go to Appearance > Install Plugins and install it again. For more information about updating the theme and the related plugins, please read our documentation http://docs.theme-sky.com/gon/#updating-the-theme.
Best regards,
I attempted those steps and it reinstalled the existing version.
Hi goproflo,
You may be using an old theme version. You need to update the theme before updating the WPBakery Page Builder plugin.
Best regards,
Hi there? Are you going to update WP Bakery plugin? Can you tell me when?
Thanks in advance
Hi jaimecal,
The current theme version includes the latest version of WPBakery Page Builder (5.5.5). Please update the theme. For more information about updating the theme and the related plugins, please read our documentation http://docs.theme-sky.com/gon/#updating-the-theme.
Best regards,
In what formats can I obtain the purchase order or final list of products ordered?
Hi alien9029,
Thank you for interesting in our theme!
I don’t understand your question. Please explain more about this.
Best regards,
can this theme disable cart and only catalog mode?
Hi mykjones,
Yes, it is possible. You can enable the Catalog Mode option in Theme Options https://prnt.sc/l7ritf.
Best regards,
How do we show this header on mobile devices – https://ibb.co/e6YE30. I would like for the phone number to be displayed on mobile devices as it is on desktop.
Hi goproflo,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
WP Bakery is not updating within the theme update framework.
Hi charger70,
To update WPBakery Page Builder, you go to Plugins and delete it first. Then, you go to Appearance > Install Plugins and install it again. For more information about updating the theme and the related plugins, please read our documentation http://docs.theme-sky.com/gon/#updating-the-theme.
Best regards,
Hi,
with the last update I could not update the plugin “WPBakery”.
I get always the message:
“To receive automatic updates license activation is required. Please visit Settings to activate your WPBakery Page Builder. Got WPBakery Page Builder in theme?”
Hi walenberg,
To update WPBakery Page Builder, you go to Plugins and delete it first. Then, you go to Appearance > Install Plugins and install it again. For more information about updating the theme and the related plugins, please read our documentation http://docs.theme-sky.com/gon/#updating-the-theme.
Best regards,
