Hi amarcos,

It is difficult to guide you on the basis of above information. Please create a support ticket here: http://www.themezaa.com/support/ with your WP site url and admin access, so our support team can check it and guide you further.

Thanks,

ThemeZaa

Hi Pecue,

There may be some temporary issue as we can see other users are creating tickets fine and you have also created a ticket last week. So please try to create a ticket again.

Thanks,

ThemeZaa

Hi cassysiddle,

We are not facing any issues in using theme and WooCommerce product pages in phone or tablet as you can see in our online demo site and we have checked it in our local server also. We do not have any complain like this from any existing users also, so it is recommended you consult your hosting support and WP developer for more guidance. Also we can see our support team have researched and already provided updates in your support ticket.

Thanks,

ThemeZaa

Hi oloks,

Shop page is an archive page, so you can change logo and header style for shop page at Appearance > Theme Settings > Layout Settings > Header Settings.

For any further queries or issues please renew your item support and then create a support ticket here: http://www.themezaa.com/support/

Thanks,

ThemeZaa

Hi oloks,

H-Code is compatible with WPBakery page builder and not with Elementor.

Thanks,

ThemeZaa

Hi anewt5,

Any third party API and any theme do not have any relation. You should check the API integration you may have done to avoid any conflict / issues to make it working as per your need.

For any further queries or issues please renew your item support and then create a support ticket here: http://www.themezaa.com/support/

Thanks,

ThemeZaa

Hi kotovba8,

For any further queries or issues please renew your item support and then create a support ticket here: http://www.themezaa.com/support/

Thanks,

ThemeZaa

Hi, we did. We did import revolution sliders and separately page with intro agency. We got 28 sliders, but still on that page there is an info, that slide is missing. We want to add the landing page for our site and this slide would be great to have as a template

Hi kotovba8,

Please increase your memory limit and max execution timeout as recommended here – http://wpdemos.themezaa.com/h-code/documentation/general-information/recommended-php-settings/ or set higher and then revolution slider will be able to import that big slider with all slides in it.

For any further queries or issues please renew your item support and then create a support ticket here: http://www.themezaa.com/support/

Thanks,

ThemeZaa

Hi visocon,

For any further queries or issues please renew your item support and then create a support ticket here: http://www.themezaa.com/support/

Thanks,

ThemeZaa

Hi larskorvald,

Yes we have option in image slider shortcode to select default cursor style if needed.

We are not sure which exact elements you are referring to but yes any shortcode you can use in any page and change settings provided in the shortcode also. If you are looking for more deep layout/style changes which are not available in shortcode settings then you may need to implement custom code / css as per your need.

Thanks,

ThemeZaa

Thank you. I really like the “hamburger menu” option. Is it possible to have a “normal” menu on desktop, and have the “hamburger menu” stylings on mobile?

I was also testing the “onepage-landing-page” with video. On desktop it opens the video in a lightboox, which is preferred. However, on mobile, it sends me to the YouTube app, is there a way to open in a lightbox on mobile as well?

Hi larskorvald,

No different menu styles cannot be mixed in different devices. You can check that demo page in desktop and mobile and that will be the same style.

Due to limited width in mobile devices, that Magnific popup library open video in respective website but that can be changed to popup with small code edit.

Thanks,

ThemeZaa

Hi jugalkapadia,

It seems you have updated WP to 5.x, so please update theme and then included plugins also as per this article – http://wpdemos.themezaa.com/h-code/documentation/installation/updating-h-code-theme/ and WPBakery 5.6 will work fine then.

WPBakery have released 5.7 last week, so it will be tested with theme and then included in upcoming theme update.

For any further queries or issues please renew your item support and then create a support ticket here: http://www.themezaa.com/support/

Thanks,

ThemeZaa

Hi maxbatt,

We can see your support ticket is already replied by our support team.

Thanks,

ThemeZaa

Hi visocon,

H-Code already includes WPBakery page builder plugin with custom shortcodes developed to achieve any element as per the demo site. Gutenberg do not have flexibilities at the moment to create highly custom blocks like we did in WPBakery, so we need to wait for their future updates for various possibilities and hence it is difficult for us to say about Gutenberg compatibilities for now.

Please note that your item support was expired on 26th Jan 2019, so renew the support at your earliest to have answers from the support team onward.

For any further queries or issues please create a support ticket here: http://www.themezaa.com/support.php

Thanks,

ThemeZaa

Hi Devanjana,

Yes you can change main big and all small images also as per your need. In the demo import there will be placeholder images and you can upload your own images to overwrite those images.

Thanks,

ThemeZaa

Hi optimized,

For multi-lingual feature you can use WPML plugin and check their widgets / options for language switcher (https://wpml.org/documentation/getting-started-guide/language-setup/language-switcher-options/).

Thanks,

ThemeZaa

Yes we know all about WPML. The problem is that many themes do not have a place to display the WML language switcher. I presume that your theme fits into this category ?

Hi optimized,

We have one sidebar available in header, as per our demo that is for mini cart, so you can enable that and add WPML language switcher widget there, so that will be visible in desktop and mobile also by default without opening menu.

Thanks,

ThemeZaa

Hi dschwartz20,

Please create a support ticket with your WP site url, admin access and your queries, so support team can check it and guide you further.

Thanks,

ThemeZaa

Hi again- I am trying to re-do certain pages and when I try to import single layout it doesn’t work and I get “Request failed: error”. Why is that? It just keeps saying Import in Progress… I didn’t have this issue before when importing pages. Please help! (I know I have a ticket open but haven’t heard back so trying here as I need to update my site asap) Thanks

Hi dschwartz20,

Sorry for the late response due to weekend holidays, but we can see your support ticket is already replied now.

Thanks,

ThemeZaa

Hi kptgreg,

Yes H-Code latest version is 1.9.7 which is compatible with WPBakery and WordPress latest.

For any further queries or issues please renew your item support (it was expired on 28th April 2017) and then create a support ticket here: http://www.themezaa.com/support.php

Thanks,

ThemeZaa

I was talking about the version of H-Code Addons because that is what is crashing our website. Is there a newer version of H-Code Addons 1.8?

Theme and H-Code Addons plugin version are same.

Thanks,

ThemeZaa

Hi alexbaltag,

Please edit your page > H-Code Page Settings at bottom > Header tab > and remove demo logo, so it will then take logos from theme settings.

For any further queries or issues please create a support ticket here: http://www.themezaa.com/support.php

Thanks,

ThemeZaa

Hi sto73,

Yes H-Code 1.9.7 is already compatible with WP 5.0.x

For any further queries or issues please renew your item support (it was expired on 13th Feb 2017) and then create a support ticket here: http://www.themezaa.com/support.php

Thanks,

ThemeZaa

Hi Fabian,

Please make sure to extract the full downloaded package and inside you will find h-code.zip file and that is the theme file needs to be uploaded in WP admin backend. Also please make sure to change your server settings as recommended here – http://wpdemos.themezaa.com/h-code/documentation/general-information/recommended-php-settings/ especially upload_max_filesize for theme zip file upload limit problem. You can also refer this article – http://wpdemos.themezaa.com/h-code/documentation/installation/installation-through-ftp/ to upload theme via FTP if required.

For any further queries or issues please create a support ticket here: http://www.themezaa.com/support.php

Thanks,

ThemeZaa

Hi dschwartz20,

Our team is back to work after weekend, so your support ticket should be replied today itself.

Thanks,

ThemeZaa