655 comments found.
Hello,
I’m experiencing an issue with this theme. There are massive SQL SELECT wp_options/cache queries, and it seems they are mainly caused by your megamenu.
Have you already been made aware of this problem, and has any update addressed it? If not, and if you’re able to assist me in resolving this issue, I would be willing to extend my support license.
Thank you for your help.
Best regards,
Hello,
We have checked our megamenu generation process and it is built using WordPress default process via menus table in the WordPress. There are no massive queries used in this process. As per our test megamenu is generated in less than a second time. You can please check if there are any other plugins or code customization is affecting there.
Thanks,
ThemeZaa
The theme does not have a demo, this should have been mentioned when placing the order. Why would I purchase an empty theme?????
Hi ihabachkar,
You can import whole demo data or any specific pages / posts as per this article – https://hcode.themezaa.com/documentation/installation/demo-installation/.
As this is not a support plateform and meant for pre-sale queries, so please create a support ticket here: https://www.themezaa.com/support/ for any further queries, so our support team can check it and guide you as needed.
Thanks,
ThemeZaa
H-Code Addons / A part of H-Code theme I tried so many times but cannot get the H-Code Addons to update. I have version 2.9 and see Available version 3.3 BUT it keeps saying
Updating Plugin: H-Code Addons Update package not available.
TGMPA v2.6.1 Return to Required Plugins Installer
I even tried downloading the theme again and trying to upload but get the error “link expired”
Can you assist, the support has long lapsed but this is just a regular update. Thanks
Sorry I see in another comment, first to deactivate then update. Ignore the previous and have a great day!
Glad you found it.
Thanks,
ThemeZaa
Hello,
I’m currently running version 2.6, and I need to update to version 3.3. If I’ve made custom updates on the child theme, will everything still work correctly if I update the parent theme to 3.3?
Hello campelik,
Yes it should work fine but if your child theme code customisation conflicts with updated theme version then you need to check those code customisation for compatibility. For safer side you can update in beta version first or take full site backup before update in the live site.
As this is not a support plateform and meant for pre-sale queries, so please create a support ticket here: https://www.themezaa.com/support/ for any further queries, so our support team can check it and guide you as needed.
Thanks,
ThemeZaa
Thank you for the reply, where can i find information on how to update in beta version?
Hello campelik,
You can please consult your hosting support or developer to setup replica of your live as beta.
Thanks,
ThemeZaa
Hi friend, thank you for your cool theme. Im a licenced old user. I can get the template updated files but i cant renew my h code addons version. Can you help me for this? Thank you
Hi edaaksuna,
You can first update theme and then only update theme included plugins as per this article – https://hcode.themezaa.com/documentation/installation/updating-h-code-theme/
As this is not a support plateform and meant for pre-sale queries, so please create a support ticket here: https://www.themezaa.com/support/ for any further queries, so our support team can check it and guide you as needed.
Thanks,
ThemeZaa
Hello, we are running the 1.8.2 version of this theme. Do you think that an update to the last version may be complicated ? Thx for help.
Hi agencenova,
Theme and plugins update will overwrite theme and plugin core files, so if you have not changed or customised any core files then it should not create any issues but still we suggest to take full backup of the site or you can first setup staging and do the update there.
You can first update theme and then only update theme included plugins as per this article – https://hcode.themezaa.com/documentation/installation/updating-h-code-theme/
As this is not a support plateform and meant for pre-sale queries, so please create a support ticket here: https://www.themezaa.com/support/ for any further queries, so our support team can check it and guide you as needed.
Thanks,
ThemeZaa
Hi,
I am trying to replace the image in your IMAGE/VIDEO CONTENT BLOCK, Style 19 but I do not see an option to upload an image, could you please let me know how?
Hi paulsparkz,
As this is not a support plateform and meant for pre-sale queries, so please create a support ticket here: https://www.themezaa.com/support/ for any queries, so our support team can check it and guide you as needed.
Thanks,
ThemeZaa
Hi there, it´s possible to add tabs (with animated tabs) inside an akkordion?
Hi voelkli,
No it is not possible to add one element inside another element.
As this is not a support plateform and meant for pre-sale queries, so please create a support ticket here: https://www.themezaa.com/support/ for any further queries, so our support team can check it and guide you as needed.
Thanks,
ThemeZaa
Hi,
Thank you for the latest update. Having to download the update from ThemeForest and then install it either manually or with a theme update plugin is inconvenient. Perhaps it is time that you make it possible to download and update H-Code directly from within the WP dashboard, like almost all other themes do.
Regards,
David
Hi David,
You do not need to use any plugin. You can simply upload theme like you install it and it will update theme.
Thanks,
ThemeZaa
Hello! Through “theme settings” I can enable mini header. Then you have to choose which sidebar to use. I chose the default mini header sidebar. How can I edit it?
Hi NightBars,
You can change sidebar at Appearance > Widgets.
As this is not a support plateform and meant for pre-sale queries, so please create a support ticket here: https://www.themezaa.com/support/ for any further queries, so our support team can check it and guide you as needed.
Thanks,
ThemeZaa
My WPBakery plugin is not working fine. Neither Frontend nor backend. Page kept on loading and icons of the plugin is visible empty blocks. I uninstalled every plugin to check if it’s conflicting but it’s not working after.
Hi saadak47,
We have tested theme and WPBakery plugin and it is working fine and also none of our users reported this type of issue. If you are using older theme version then please update theme first and then update theme included plugins as per this article – https://hcode.themezaa.com/documentation/installation/updating-h-code-theme/ and that may help.
As this is not a support plateform and meant for pre-sale queries, so please create a support ticket here: https://www.themezaa.com/support/ for any further queries, so our support team can check it and guide you as needed.
Thanks,
ThemeZaa
Hey there. The support system seems to not be working. I am not able to select anything from the list on the required “Select your purchase screen.” Can you please send me a note? I just purchased a support renewal for an issue that is affecting all my layouts. Thanks!
Hi maxbatt,
You can please click reload icon to reload your purchase and then you will see new support period and then you should be able to select your theme purchase to proceed further for new ticket creation.
Thanks,
ThemeZaa
Hello. I updated the theme to Version: 2.9, however I am not able to update the H-Code Addons plugin (I have now Version 2.8) , because I am getting an error
An error occurred while updating H-Code Addons: Update package not available.
Hi lupalb,
Please update theme first and then update theme included plugins as per this article – https://hcode.themezaa.com/documentation/installation/updating-h-code-theme/ and that should help.
As this is not a support plateform and meant for pre-sale queries, so please create a support ticket here: https://www.themezaa.com/support/ for any further queries, so our support team can check it and guide you as needed.
Thanks,
ThemeZaa
Not able to activate the theme → https://prnt.sc/jazXPFI1Aaxg
Hi crea8iveart,
We can see your license is activated now.
As this is not a support plateform and meant for pre-sale queries, so please create a support ticket here: https://www.themezaa.com/support/ with your queries, so our support team can check it and guide you as needed.
Thanks,
ThemeZaa
Hello,
We need to optimize our website so that it complies with accessibility standards. We’re seeing hundreds of tag errors, particularly in the <head> tags, which are showing tag closures with the slash ”/>”, which is not customary for tags without content. I can’t find where to find the file that displays these variables, I can’t find the lines of code. Example: “meta robots…” line. Can you tell me where to find the head html template? Thank you for your help.
Hello agencenova,
You can customise header file code here – /wp-content/themes/h-code/header.php.
For any further queries or issues please renew your item support and then create a support ticket here: http://www.themezaa.com/support/
Thanks,
ThemeZaa
Your support page can’t verify our valid purchase code to open a ticket. We are having an issue about installing demo data. Nothing changes after successful demo data import. How can we fire a ticket manually?
Hi bhnkanberoglu1,
We are not able to validate your purchase of H-Code theme from your ThemeForest account with username – bhnkanberoglu1. But if you have valid purchase code with active support period and trying to create a support ticket then it should work fine.
Thanks,
ThemeZaa
The border on Content Block style2 does not display a border.
Hi JordanAnna,
As this is not a support plateform and meant for pre-sale queries, so please create a support ticket here: https://www.themezaa.com/support/ with your WP admin access, so our support team can check it and guide you as needed.
Thanks,
ThemeZaa
Hello, Revolution Slider 6 on Home page doesn;t work on Mobile. just the revelotution slider. The rest of the page is working correctly.It saws a white background. I checked to see about transparency on edit with WPbakery and it is on overlay transparent.Could you help me please?
I found the problem. It was a plugin. I deactivated it
Hi kartdora,
Glad you found it.
For any further queries or issues please create a support ticket here: http://www.themezaa.com/support/
Thanks,
ThemeZaa
If I remove any of the footer social icons, they are no longer centered in the bottom of the page is there some setting I’m missing? also for the footer menus – if remove one, they all crowd to the left. How do I change the layout there? I only want 2 or 3 of the 5 columns but spreadout.
Hi malinda_lloyd,
For social icons- Please go to Appearance > Theme Settings> Footer> Enable Footer Menu > and there select “off” and then it will work fine.
For footer menu – Please go to Appearance > Theme Settings> Footer>Links Block ( Information Block, Link Block 1, Link Block 2, Link Block 3, Link Block 4 ) and there remove block and adjust column device wise as per your need.
If above do not help then please create a support ticket here: http://www.themezaa.com/support/ with your WP admin access.
Thanks,
ThemeZaa
that just turned off the social links but when I re-enabled them they weren’t centered – also very annoyed that your answer took so long that my support expired.
Hi malinda_lloyd,
Please provide your WP admin access to our support team, so they can check it and guide you as needed.
We had holidays due to Diwali and new year, so it took few days to answer your query, sorry for the inconvenience.
Thanks,
ThemeZaa
I can’t start a new ticket because my support is expired but the admin information is in one of my previous tickets.
Hi malinda_lloyd,
That access is not working, so you can post reply in any existing ticket.
Thanks,
ThemeZaa
I always have a problem with updating “H-Code Addons.” When I download and install a new version of H-code, no plugins are included and when following the various instructions listed in several places (also a problem here) lots of errors occur.
Hi shapesandcolors,
You need to first update theme and then you can update theme included plugins, please refer this article – https://hcode.themezaa.com/documentation/installation/updating-h-code-theme/
For any further queries or issues please renew your item support and then create a support ticket here: http://www.themezaa.com/support/
Thanks,
ThemeZaa
Still tried all the ways I know how and followed your instructions. Latest error: Updating Plugin: H-Code Addons Update package not available.
I have installed the Envato Market theme manager plug-in. That doesn’t help.
It seems this string of actions did help: 1. Deactivate (don’t delete) H-code Add-ons plug-in 2. Go to Install Required Plugins 3. Install H-code Addons, Activate
That seemed to do the trick.
Hi shapesandcolors,
Please make sure to first update theme and then only you will be able to update theme included plugins.
For any further queries or issues please renew your item support and then create a support ticket here: http://www.themezaa.com/support/
Thanks,
ThemeZaa
