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Hello, my hosting provider recently made PHP version 8.0 mandatory. Will there be an update to this theme to support PHP 8.x? Unfortunately, this breaks our entire website right now.
I’ve purchased extended support for your theme, but I’m unable to create a support ticket by the usual support method as none of my purchases will load to create the ticket. Is there another way to contact you to help with my theme issues?
thanks for reaching us, please send detail at firstname.lastname@example.org so we can help you
Hi there, I get errors and Deprecated Warnings and Errors with In-create Theme. I am unable to make and save changes to the theme because of some Jquery or other script errors I see in the console. Can you help?
/framework/assets/js/custom.js: jQuery.fn.click() event shorthand is deprecated
/framework/assets/js/smof.js: jQuery.fn.click() event shorthand is deprecated
/framework/assets/js/smof.js: jQuery.isFunction() is deprecated
/framework/assets/js/smof.js: jQuery.fn.scroll() event shorthand is deprecated
Thanks for reaching us please share your detail at email@example.com so our technical team can help
Hi, the revolution slider is an old version but won’t update…. how can I resolve?
Thanks for reaching us please create a ticket to click Here so our technical team can help you
I am having issues with the basic installation of the theme. The Revolution Slider doesn’t work, and WP Bakery requires registration. I have tried to get support working on your site and it just sits there “Loading Your Purchases”.
The “HOW TO UPDATE PLUGINS!!!” file that came with the theme has out of date instructions.
Can you please assist.
please send us detail at firstname.lastname@example.org thanks
Hello, how to directly install the demo4 that you show in your demo? I do not find.
Thanks for contacting us, please create a ticket to Click Here so our team can help you further
I bought this theme in 2017 and have not had any issue until now, I noticed some funny changes on my website so decided to check the backend. I noticed the visual composer displays in a funny way and am unable to use to update my site. My current version is Version: 1.1.9
Please assist. Thanks
Please create a Ticket by clicking over here . So, our technical team can help you further
High Themes Support
Hi there! Is this theme compatibility with the latest version of PHP 7? Can you confirm that your theme is working in PHP 7 environments?
theme is compatible with PHP 7.0.31 let us know if you are facing issues and create a ticket to Click Here
I could not find the psd file
We have emailed you the PSDs.
Let us know if there is any thing else we can help you with.
Good afternoon I have updated the version of the theme increate and the plugins. Everything works fine, minus the location of google maps in the footer. It has disappeared. Could you help me? please
You should enter your Google API key in Theme Options > General Settings > Google API Key
Hello, years ago I bought the template increate, when updating the wordpress version, visual composer started to give problems. I bought the new version of the theme and I installed it, and visual composer already works, but there are sections that are not seen. If they enter the home page in the backoffice they will see that it is not seen correctly. Could you help me with this problem?
Hi there, due to the update to the core of visual composer, some elements have been deprecated. Please re-create those items with the new version of the theme & visual composer.
Good afternoon, I just updated the theme and the visual composer plugin. I have the problem that there are options that are not seen. Especially on the home page. I hit the code to see it. They could help me with this topic.
don’t publish your wp credential here. please change it as it’s so dangerous. Please follow what I replied to your other question.
I need to renew my support but I have a question. Upon updating the theme it broke my product pages. Basically where I had a category of products on a page it didn’t display but an individual product would. Its that because short codes changed or something with the Visual composer?
Which version did you use before updating?
Please send me your website URL?
Hi. The demo data included in the theme will be able to install all 6 demo the same way you have in your demo?
Greetings, I have been using your theme for some time altogether satisfied, now when I was about to open up a small e-commerce I have found out, that even thou I have latest versions of WC and your theme all the product images have broken lightbox (no other plugin is present and on other themes it work well). Basically instead of opening up the lightbox when user clicks on the image, he gets redirected into the image itself /wp-uploads/date/image.
Unfortunately my purchase was made a while back so I assume you will dismiss this by stating I should get the support subscription, I just wanted to give this issue a shot and see if perhaps someone has a solution (maybe another user?). Feel free to contact me at email@example.com
nevermind, I found a fix here https://createandcode.com/broken-photo-gallery-and-lightbox-after-woocommerce-3-0-upgrade/
Just checking in to see if the last message we received.
Hello, I just upgraded to Wordpress 4.7.4 and saw that there is also a need to update the theme to the newer version (am currently on 1.1.2). I downloaded the new theme zip file today but I get an error when uploading the zip file that says “are you sure you want to do this.” I’m not sure how to resolve. Please advise. Thank you.
eb87363d-93df-4e07-a5b7-b3c3eda54e79 – 3 May 2015 REGULAR LICENSE
You should unzip the package. There are some files such as ht-increate.zip , ht-increate, Help Demo XML , ...
You need to extract the ht-increate.zip file. The folder name will be “ht-increate”. You can upload it directly to your host via FTP in /wp-content/themes.
Also, you can use “ht-increate.zip” file in Wordpress theme uploader section in order to install the theme via Wordpress directly.
Congratulations about a great Theme, 2 years using it..
The question is.. i've update the Wordpress to 4.7.4 my theme is
Now Visual Composer does not work.. any way to update the theme?
Thanks a lot.
Hello there, We recently updated the theme and the latest version is 1.2.0. Please update to the latest version and make a backup before any update as it is a major update for visual composer compatibility and you need to make a few elements again from VC.
I have a site that the HighThemes shortcode stopped working. Only shows a white screen. I’ve update to the latest version inCreate 1.1.8 and updated visual Composer.
I moved the site to a staging site and turned off all plugins, still didn’t work.
Hello there, Please use our profile page form to send us your credentials (both ftp/wp). I will test and fix it asap.
Hi there, Visual Composer is acting up and I had version 1.1.7 of the InCreate theme…I updated to 1.1.8 just now and deleted both VC and Rev Slider and reinstalled the plugins and it’s still showing I have VC 4.11.1. What is the most recent version of VC you have included (it’s not listed in your changelog)? The issue I’m having is when I try to add a Text block, it shows up fine in the admin screen but as soon as I update the page, it disappears in the admin and never shows on the front end of the website either. I assumed it was because it was an old version of VC but I’m not sure what version you’ve updated the theme to?
As inCreate has been using VC from its early versions, there are some issues happened by recent updates of Visual Composer. The version 1.1.8 uses VC 188.8.131.52 which needs an update too.
We have updated inCreate to support the latest Version of VC, but it’s not submitted here on TF to be downloaded yet.
But there are some major changes because of new visual composer updates.
if you want to get it know please send us an email using our profile page form. I will send you the package.
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