4615 comments found.
Hi guys, I used your theme for a client who was very happy. Now I would like to purchase a new license for another client. But before I purchase I would like to know: 1 – how to find the file and update the ex. text as shown in the screenshot here: https://prnt.sc/p9u1io 2 – The new client also like to know if is possible 360 to be the default timeline on page opening. Thank you.
Hello,
Happy to hear that you like our product.
1. It should be possible to change by placeholder field. If it’s not working, you need to contact our support team to see the details.
2. I am not sure what you mean about 360. Can you please give us the details?
For better tech issues, you should contact our support site? our support team will assist you (except weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Thanks for the reply Rob. I guess the placeholder that content this text is an image. I’ll try to find it. And I really like your new updated look of the Javo directory. About the 360 – you know when you open a listing page you have by default an image in the timeline. Can I set a listing, when the page is opened to load by default the 360 instead of clicking the button to load it like in this screenshot where is the yellow arrow? (https://imgur.com/2NGSwSO)
Hello,
I thnk you emailed us. We will check and get back to you.
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hi there I am having issues with the theme, I can’t get the icons to work, also when searching i can’t get the map to work http://findcbdbrands.com/ and it changes logo/hides footer when searching
Also this plugin doesn’t work. [lava_working_hours format=”12”]
Hello,
We are sorry for the late reply due to the weekend off.
Please contact our support team the icon issue and ask the newest core plugin.
https://intro.wpjavo.com/theme/jd/addons/ You need to install the addon. Please also talk to our support team.Could you please post it on our support site? our support team will assist you (except weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hello,
My name is Sajjad from RTL-Maker . net
Are you have some themes or plugins that have no RTL support yet?!
But you have some customers that have RTL language (like: Arabic, Persian, Hebrew, …) and need RTL support for using your themes or plugins.
We have a service for adding full RTL support to your themes or plugins. Just look at our website at rtl-maker . net
Best Regards - Sajjad
I had purchased the theme two years ago (v. 3). Now, I follow your instructions to update to v. 4, but I failed (up to 6 times). How can I updated?
Hello,
We are sorry for the late reply due to weekend off.
We have V3 clients and they mostly didn’t have a problem.
Please have a look at this doc. ( https://intro.wpjavo.com/theme/for-old-users-directory/ )
If you still have a problem, you may need to talk to our support team with little more details on our support site. As you may know, this forum is not for support.
Could you please post it on our support site? our support team will assist you (except weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
HI, I am keen to buy this theme and would like to know if the addons come bundled with the theme ? and is there Facebook or gmail login options available on your theme ?
Hello,
We are sorry for the late reply due to the weekend off.
Yes, you can get the basic addons which you saw all features in our demo. https://intro.wpjavo.com/theme/jd/addons/After you purchase, please contact our support team.
Unfortunately, you might need to find a plugin for facebook, gmail login for now. it will be added as an addon in the future.
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Why can’t I get updates from Lava Code about the plugins I purchased for Version 3? The map no longer works on my site and I was hoping that updating the plugins would help but I can’t update the plugins and I can’t download them from the Lava code site.
I’m not moving to Version 4 because I had to create pages for categories and locations because the map was not working and I’m not re-creating 40+ pages.
I’d submit a ticket but I can’t.
Hello,
As we already told you that you need to extend your support if you need to use our support site. It’s by Envato support policy. not ours. Everybody is also doing so. Your issue is related to a tech support issue that our support team needs to see. You might have done something. That’s why it doesn’t work now. You need to talk to our support team.
As we already provided you we always post the notice about addons. ( https://intro.wpjavo.com/theme/jd/addons/ ) If it’s expired, you need to extend and our support team provide coupons. You missed it. But we posted a lot of notices at the time.
If you want to keep V3, you should contact our support team what to do for addons. They will assist you.
If you have more questions, could you please post it on our support site? our support team will assist you (except weekends, holidays).
We are on a local holiday until this weekend. (It’s the biggest holiday here). Please understand if our responses are delayed a little bit.
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hello, can anyone tell me if support is included with the purchase if this template???? No one is responding. Very frustrating…
Hello,
We are sorry about that. However, please understand our response can be delayed on weekends, holidays. You’d better use our support site.
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hello,
How do you create a mega menu like the one on your demo page? I have created a mega menu on my own site using the Javo documentation, however the spacing does not look the same. Thank you.
Hello,
You can find padding, margin setting on style tab to adjust or change it.
If you still have the problem, you may need to talk to our support team with little more details on our support site. As you may know, this forum is not for support.
Could you please post it on our support site? our support team will assist you (except weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hi Dear support: I get the_content error when editing the product by elementor And the Woocommerce product is not displayed Thanks for the help
product single page not showing ! when wordpress theme change woocommerce single product page showing
Hello,
You may need to talk to our support team with little more details on our support site. As you may know, this forum is not for support.
We don’t support WC page builder. There will be an addon for it. But not yet. For WC single detail pages, it will be fine on next updates. or you can get the newest core plugin in advance from our support team.
If you have more questions, could you please post it on our support site? our support team will assist you (except weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
hello thank you for your good support … My problem was fixed
Hi, do I have to purchase the addons? I do not see the claim, review,etc.
Hello,
You can get the coupon of addons. you need to contact our support team. It may take a little time.
Could you please post it on our support site? our support team will assist you (except weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hi there, I am getting an error message with my google map: Oops! Something went wrong. This page didn’t load Google Maps correctly. See the JavaScript console for technical details.
Hello,
You may need to talk to our support team with little more details on our support site. As you may know, this forum is not for support.
If you have more questions, could you please post it on our support site? our support team will assist you (except weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hi Im interested in this theme, but I want my users to be able to generate a ranked list of the top listings in a certain area. Is your theme capable of this?
Hello can someone answer this???
Hello,
Check your email. Answered there.
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hi there, is there a profile page for people that post items?
Hello,
Yes, we use BuddyPress and everyone has my pages. They can manage my posts, listings.. etc. you need to login to see all options.
https://jd-4.wpjavo.com/theme/members/javo/Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hello, I saw that you answered about open maps. Do you schedule to add one day? My traffic increased a lot and i have now to pay for the google maps service. 
!!! Do you know if there is a trick to optimize the google map requests? Thnaks
Hello,
You may need to talk to our support team with little more details on our support site. As you may know, this forum is not for support.
Sorry to hear that. But Google maps is the most popular now. So we worked on Google. If you have enough traffic, it won’t be expensive. However, we will also see if we can. As far as we know, it might be a lot of changes and we don’t have any plans. But you can still talk to our support team. They know more details.
Please contact our support site? our support team will assist you (except weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hi..
Can you help me for the installation and demo data, i would like to have demo data like this for my home page
https://jd-4.wpjavo.com/theme/half-map-3/Thanks.
Hello,
You may need to talk to our support team with little more details on our support site. As you may know, this forum is not for support.
It’s related to your server configuration. I have heard that it’s also imported all even if it’s stuck. Please have a look at the doc and try it. If you still have the problem, could you please post it on our support site? our support team will assist you (except weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hi! I’m thinking of buying these theme but I need to know if it is posible to use it with Open Maps instead of Google Maps.
By the way, is there any place where I can see websites made with this theme?
Thanks!
Hello,
Unfortunately, it’s not possible to use another maps now.
We wish we could share some showcase sites. But we can’t do without theirs permission. We will make a showcase one day.
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hi. I purchased your Javo directory wordpress theme this morning at dawn. I’ve been looking at the themes that you’ve updated several times, and I’m happy with the composition of the themes. But after buying your theme, I was disappointed. The online documentation you created is too dizzy. Theme makers that are cheaper than yours also make manuals easy for the average user to do the whole process from installation, but your manuals look like garbage. Also, the YouTube course also keeps the old, not the update. I do not think this. This manual requires a detailed explanation of the basics. I would also like to refund this theme. Please teach me how to refund. Good day
Hello,
We are very sorry to hear that you are having hard time.
However, it’s not that hard to install demo files.
You just need to use installation wizard to import all demo data and see step by step doc to set up some initial settings such as google map api, select a menu you want to use and some more minor things.
The youtube videos are for old versions. they were more things to do than this version. We didn’t put any doc to have a look at the youtube. so you might have misunderstood.
It has many features and it looks hard at the first time. But they will be very useful. Please understand it’s not for a simple blog site. You need a lot of options to use a directory site. That’s why there are many features. We will also keep updating our doc if there should be.
For the refund or more questions, could you please post it on our support site? our support team will assist you (except weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hi. I saw you commenting on my post. However, there are many parts that do not understand my words. As you say … I know more of the themes you created than other themes. By the way. No matter how low the price, other themes are STEP BY STEP. From installation to the difficult part, it teaches you the tutorial of STEP BY STEP. But you put it all together, “You do it yourself”. You should not do that.
And If you look at https://docs.wpjavo.com/theme/ If you press the menu (View More), it will not be pressed under install. Check it out. https://drive.google.com/file/d/1NI9bT_qEpQEjaBR1azhQNQQEYHFDXVhq/view?usp=drivesdkHello,
Did you really read the doc and see the comment on support site? You should contact our support team. It’s the right place to talk to support issues.
We believe you misunderstood. See the step by step. It’s NOT all you have to do. These are included initial settings, checklist, a recommendation of our hot features you should use and a few options you can change or customize as you wish.
https://prnt.sc/owpdr0Server requirements: it’s for checking your server.
Update Steps: it’s not for you. It’s for old users.
Checklist.
1. Menu : you just need to select one of menu which it’s imported. The menu is not selected due to different IDs. Then you just need to select one of them you already have by the import.
2. Map data: just 1 time you need to click for fast loading on maps. It’s from lava directory manager.
3. Google API key : it’s required from Google. Everybody needs to do if you want to use Google maps.
4. Check permalink: it’s a recommend and also from WordPress.
5. Check elementor setting for faster loading. You don’t need if you don’t want.
Header, footer, listings… settings are all you should have a look if you want to change or customize them. These are NOT you have to do for installation. Because you will have them when you import demo data. These are good feature what we recommend you to have a look and change what you want. Just good features what we tell you to have a look. You should know these cool features we created for you if you want to use it correctly. That’s the recommendation. You also need basic knowledge of our features if you need to run a site.
All of the themes have minor settings you need to do when you install. We also have a few settings you should do by different database index IDs. if you understand database, you know what it is. You will get most of the contents when you get the import. Step by step is telling you to need to set a few options by different IDs from a different database. Most of them are all “check list” and recommendations of hot features you should know and use them.
We (authors) do our best to make it as easier as possible. But some of them are not easy to do such as data ids. We have much-advanced features and spent a lot of time on it as many authors do. Thanks for this great market, you get a great deal. But it is not possible to get this them by this price in general.
Please contact or leave your comment on support site ( https://javothemes.com/support/ ). It’s not the correct place to talk to our support team. They will give you better answers and assistance you want.
Please understand that our responses can be delayed due to weekend off. We don’t work on weekends.
Hello and congratulations!
Especially your Elementor builders look so great
Thinking to buy Javo for a Medical Tourism project. Some q plz:
1. Is there a roadmap (trello or other) for future plans? Seen no theme updates after May’ 19
2. Is there an ETA for WPML, Mapbox/Openstreet?
3a. Can we add products and sell them? I mean simple eshop – no need for packages/subscriptions. In your demos it looks like basic Woocommerce pages are not styled (single product, cart, checkout)
3b. Can we use Elementor Pro theme builder to style these Woo pages? (or we ll have conflicts)
Thxxx
Hello,
1. We are using Trello among developers. Unfortunately, it’s not for public. We will have an update soon. There are many plugin updates and we didn’t find the best timing for updates. But we will do soon.
2. We are still talking to WPML. But no specific plans for another maps.
3. WooCommerce is supported.
4. We haven’t tested Elementor Pro to build WC pages. But it should be fine. There will be an addon for WC page builder in near future. it’s from lava team and you can purchase it if you need.
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
1.can i add local business such as electricians and plumbers 2.is changing pricing packages free?
Hello,
It’s hard to answer if it’s fit to your project when it’s not a directory site. We don’t have the detail information of your project. The best way is that you need to have a look at our demos and see if it’s fit to your project.
Yes, it’s possible to change free posting listings.
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hai, why is nobody answering my ticket? Already answered 5 days ago, but still no respond from your site. Please take a look.
Hello,
How come it’s 5 days? You didn’t see Mike’s answer? ( https://prnt.sc/ovgfxa ) And you left a reply yesterday and 1 more ( https://prnt.sc/ovgghi ). That’s why your reply went up to the list. However, it’s not 5 days with no response.
Our support team is assisting many clients. They can assist tickets posted earlier. They will assist you as soon as possible. It can take time if you have a tech issue.
I think you missed BP setting or the 3rd part issue. You should check the doc again.
Thank you for your patient.
Rob
