4615 comments found.
Here goes my second attemp to get answers. Sorry for my tone but I believe in good communication and even more when it comes to business. This is more to know things that in a good doccumentation should be ready and clear. Also more updated tutorial videos available on your YT channel will be awesome specially if you guys wanted to reduce support tickets. At this moment I can’t apply member plans to any of the demo existing listings on my websitea and I’ve been trying for days. Claim listing settings tab is also giving me critical errors, I really don’t know why because my plugins are premium and I just have a few, other than the Javo ones. I just discover that I can’t update some of the Javo default widgets like existing package plans because it’s an Elementor widget and I have to upgrade to a pro version or paid one in order to edit the widget styles, that frustrates a bit when you want to keep the project cost low or no cost at all until you can start generating revenue. I will had to renew my support license but trully a very well crafted and detailed documentation page could make a huge difference.
Hello,
Thank you for using and showing interest in our product. and we apologze for missing your comment.
We believe that we have enough tutorials (even compared to others ) please kindly understand that it’s hard to make all of detailed features for everyone.
We believe that you have missed something that you need to talk to our support team. We are not sure what you mean that you have a premium plugins that we don’t provide. It’s something quite different from what we have. You don’t need to upgrade a pro elementor and paid.
As you may know it’s not a support place to talk. You might need to talk to our support team with some more details including screenshots.
If you have more questions, please contact our support team with more details ( such as screenshots and URLs ) on our support site. This forum is not intended for support, so our support team does not monitor it regularly. Using the support site helps us assist you faster and more efficiently. Additionally, all records are saved for future reference, making it easier for both you and us to track and resolve issues.
If you still have the problem, could you please post it on our support site? Our support team will assist you (except on weekends and holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hello,
Is there a way to create a conditional custom field? Example: Check box option 1 or option 2 will lead to a response based on selection. Also, Is there a way to have a qr code for each listing?
Hello,
Thank you for using and showing interest in our product. Sorry for missing your comment.
We are not sure if we understood clearly. Unfortunately, we don’t have the optoins and qr code feature.
If you have more questions, please contact our support team with more details ( such as screenshots and URLs ) on our support site. This forum is not intended for support, so our support team does not monitor it regularly. Using the support site helps us assist you faster and more efficiently. Additionally, all records are saved for future reference, making it easier for both you and us to track and resolve issues.
If you still have the problem, could you please post it on our support site? Our support team will assist you (except on weekends and holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hi,
My installation is Javo Theme Version: 0.0.9.84
Do I have to follow the same guide you recommend in order to update from old version to new one?
Thank you very much
Hello,
Thank you for using and showing interest in our product. We are. sorry for missing your comment.
I think. 0.0.9 is a dev version. You need to show our support team to get. some more details.
If you have more questions, please contact our support team with more details ( such as screenshots and URLs ) on our support site. This forum is not intended for support, so our support team does not monitor it regularly. Using the support site helps us assist you faster and more efficiently. Additionally, all records are saved for future reference, making it easier for both you and us to track and resolve issues.
If you still have the problem, could you please post it on our support site? Our support team will assist you (except on weekends and holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hi,
The problem is that the support period expired time ago. Could you please recch them with the following message:
// Hi,
My installation runs the Javo Theme Version: 0.0.9.84 and I would like to try to update to the latest version in order to make my site safer.
What do you recommend me to do in order to keep all the info and make it work in the latest version which seems to be so different?
Thank you very much //
I hope you could do this favour to me See you
Hi there,
I was wondering if you could do me the favor of forwarding my query related to the best way to approach the template update process.
Thank you very much
Hello! I would like to know how can I set my listing categories at the search form, limited to show visible just parent categories only but each one collapsable to show child categoried. When you have a lot of mixed categories having them organize in the search form for specific listing categories is key for easy access and search. We’re building a classified directory which also have other business listings for products and services. Thank you!
Hello,
Thank you for using and showing interest in our product. We need to see the details. I believe we don’t have the option to filter levels of categories.
If you have more questions, please contact our support team with more details ( such as screenshots and URLs ) on our support site. This forum is not intended for support, so our support team does not monitor it regularly. Using the support site helps us assist you faster and more efficiently. Additionally, all records are saved for future reference, making it easier for both you and us to track and resolve issues.
If you still have the problem, could you please post it on our support site? Our support team will assist you (except on weekends and holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Since last February, I have noticed that you have not released any updates for the theme. Do you plan to proceed with upgrades immediately? When will the patch with the new version be ready? I just upgraded my subscription, but I would like to see some action from you as well! Thank you!
Hello,
Thank you for using and showing interest in our product.
We have already talked to the 2 comapanies. https://i.imgur.com/YVKZ6jQ.png and patchstack too. I think they didn’t update or something.If you have valid support, it’s much better to talk to our support team with more details ( such as screenshots and URLs ) on our support site.
This forum is not intended for support, so our support team does not monitor it regularly. Using the support site helps us assist you faster and more efficiently. Additionally, all records are saved for future reference, making it easier for both you and us to track and resolve issues.
If you still have the problem, could you please post it on our support site? Our support team will assist you (except on weekends and holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
When is the next update? It needs it!
Hello,
Thank you for using and showing interest in our product.
We will have an update soon.
If you have more questions, please contact our support team with more details ( such as screenshots and URLs ) on our support site. This forum is not intended for support, so our support team does not monitor it regularly. Using the support site helps us assist you faster and more efficiently. Additionally, all records are saved for future reference, making it easier for both you and us to track and resolve issues.
If you still have the problem, could you please post it on our support site? Our support team will assist you (except on weekends and holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hello I’ve extended your support and have an open ticket. Last week I wasn’t able to view my tickets/your reply anymore. Meanwhile I can view them again, but I receive the error message “Please fill the required fields” when I try to send a reply. Is there any other way to get in touch with you?
Hello,
That seems to be a cache issue. Please try it again. If you still have problems, please email us ( javothemes@gmail.com )
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hello Admin,
I’m interested in purchasing your theme, but I’d like to know if it’s possible to use your theme for AI Tools listings and comparisons…etc like Futurepedia website.
Hi,
I’m interested in purchasing your theme, but I’d like to know if it’s possible to use the directory and marketplace modes at the same time, because my project involves providing customers with a web indexing service and the ability to sell their services/products online.
Regards
Hi, I have just returned to the theme after finding out there has been some development and changes. I have come across some warning messages for the following 13 plugins below
(Warning: The functionality of this plugin is now included in the Javo Core (V 3.0). Activating it again may cause conflicts. Free to delete it.) “Lava Ajax Search” – “Lava Directory 3D Viewer” – “Lava Directory Claim Addons” – “Lava Directory Manager Pro” – “Lava Directory Payment” – “Lava Directory Video” – “Lava FaQ” – “Lava Favorite” – “Lava More Taxonomies” – “Lava NearBy Places” – “Lava Open Hours” – “Lava post review” – “Lava View Counter Connector”
and would like to know if that is true before I can delete those plugins. Here is the list:That is all I want to know because there are updates on the documentation as such.
When is the next update? it needs it!
Hello,
Thank you for using and showing interest in our product. We have an update in near future after some major part work have been done.
If you have more questions, please contact our support team with more details ( such as screenshots and URLs ) on our support site. This forum is not intended for support, so our support team does not monitor it regularly. Using the support site helps us assist you faster and more efficiently. Additionally, all records are saved for future reference, making it easier for both you and us to track and resolve issues.
If you still have the problem, could you please post it on our support site? Our support team will assist you (except on weekends and holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
“Sorry, but that item purchase code is invalid. Please make sure you have entered the correct purchase code”. My code is invalid in theme install (localhost / web / yoursupport). Nothing! Can you help me!
I try send ticket for you but the code is invalid.
Hello,
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
We don’t technically like the look of it, it’s not enough and it doesn’t support our development needs, it’s a mind-bogglingly complex and outdated system. And in the case of the Elementor, you haven’t even switched to container systems. Can we get our money back?
We will check it out and get back to you.
Thank you,
I got an error Uncaught Error: Class “Elementor\Core\Schemes\Typography” not found in /chroot/home/ad2cad4a/dd8366d912.nxcli.io/html/wp-content/plugins/javo-core/widgets/nav-menu.php on line 441
when i tried to updated the elementor plugin. I am using elementor version 3.25.10
Hello,
Thank you for using and showing interest in our product.
Please check if your php version is 8.0~8.2. and check if you have the newest version of our theme.
If you still have more questions, please contact our support team with more details ( such as screenshots and URLs ) on our support site. This forum is not intended for support, so our support team does not monitor it regularly. Using the support site helps us assist you faster and more efficiently. Additionally, all records are saved for future reference, making it easier for both you and us to track and resolve issues.
If you still have the problem, could you please post it on our support site? Our support team will assist you (except on weekends and holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Really like your theme but have some issues found. Broken pages and items that cannot be clicked.
1. If I buy the theme and dont like it within 15 days can get a refund? 2. can the listing pic be made clickable? 3. If something brakes and you can not fix , how do you resolve ?
like right here,
https://v5.javothemes.com/map-directory-header-search-filter-sticky/?s=&keyword=&listing_location%5B%5D=japan&radius_key=&r=50If this broken page happens in real installation, can you fix it?
Hello,
Thank you for using and showing interest in our product. We are sorry for missing your comment due to a long local holiday and some issues.
1. We are sorry that we don’t have the refund policy. We follow Envato policy.
2. Yes, you can modify module pic to be clickable.
3. Our support team has fixed all of issues so far. For the link, we will upgrade a new version soon. Then it will be fine. However, we are working on some updates and we will update the page after the update.
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
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Hello,
Thank you for using and showing interest in our product.
Our theme has a lot of flexible options. We believe that it’s possible to make like the site.
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Can I customized this theme for ai tools directory?
Hello,
Thank you for using and showing interest in our product.
It’s a little bit hard to give you a clear answer. it depnds on your detail project. You need to have a look at our demo and see if it’s what you need.
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
I tried searching the demo website, but is there any demo of the ads campaign running for banner ads? I am trying to see what it looks like and if it would work out for our use case.
Hello,
Thank you for using and showing interest in our product and apologize for missing your message.
Yes, you can use the ad campain to let your users place the ads on the ad spots you decide. It’s mostly with post block widgets.
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Is there anyone around who has bought this theme and set up the backend properly with various “Listing Types”? I need help and I am happy to pay.
Hello,
Thank you for using and showing interest in our product. Please check your ticket. We have answered your questions.
If you still have the problem, could you please post it on our support site? Our support team will assist you (except on weekends and holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
what are the differences among your themes from the back end - Javo Directory WordPress Theme - Javo Spot – Multi Purpose Directory, Listing, Community, Vendor(WooCommerce), Event WordPress Theme - Listopia – Directory, Community WordPress Theme - Lynk – Social Networking, Community, Shop Vendor and Listing Direcotry WordPress Theme - Playo – Directory & Listing, Community, WooCommerce Vendor, Multi-purpose WordPress Theme
Hello,
Thank you for using and showing interest in our product.
They are using the same framework. Just different demo and features they provide. Please have a look at each products what they provide and purchase what you need.
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
