Discussion on KnowHow - A Knowledge Base WordPress Theme

Discussion on KnowHow - A Knowledge Base WordPress Theme

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703 comments found.

Hello, I looking for your support (that is highlighted in plugin description) I sent you a ticket via your site about 1 week ago and unfortunately I still didn`t recieved any updates from you guys.

So my question is: How to exactly disable responsive feature? I need to keep site width/resolution same on any device

Hey there,

I’ve just checked our support and I have a ticket from you on the 14th of this month (2 days ago). Chances are you submitted after we finished for the weekend as we provide support Monday – Friday. You should receive a reply soon.

Thanks

Can I insert an FAQ into any post or page and if not, can we use the FAQ Page Template multiple times?

Hey there,

The theme only allows for a single FAQ section.

Thanks

some questions: 1- may i easly change the icons? 2- what’s about google fonts?

Hey there,

1/2 You’d need to edit the template to do this, I recommend you using the included child theme for easy theme updating.

Thanks

Hi , Am interested in purchasing the theme . I went through the comments …

I wanted to clear 2 doubts …

1) I read in a comment that there is no support for advertisement. But does it support side bar widget , so that I can embed HTML codes for ads banner to appear in the side bar.

2) Also can plugins like ” Quick Adsense ” be installed in the theme so that we can place google adsense ads.

Hey there,

1. Yes the theme supports a sidebar where you can use widgets.

2. I haven’t tested them, but in general you shouldn’t run into any issues using this theme with well coded plugins.

Thanks

We have latest version. When you click a parent category, and a sub category exists, the content (articles) from the parent category do not display on the landing page, only the sub category folder displays. This is a bug?

http://bit.ly/1bankyi

See here.

wow, instead of answering you direct me to another 3 day delay. Ugh. So sick of this crap. I’m done with it.

Hey there,

We ask you to submit a support request as the comment section isn’t appropriate for providing support when we may need sensitive details such as admin access etc.

Unfortunately we don’t provide support at the weekend. I looked in the support system and I don’t see any request from your username, have you submitted your issue?

Thanks

Already did!

Hello,

There are two theme file in the folder. One is knowhow-childtheme.zip and the other is knowhow.zip. The installation guide does not tell that which file should be uploaded. Could you explain?

Thanks.

Hey there,

The knowhow-childtheme.zip is a base Child Theme for KnowHow ready to go if you would like to customize the theme beyond the options provided.

If you’re just installing the theme you need to use knowhow.zip

Thanks

Hello,

Before I purchased this theme, Is your live search box can recognize other language than English? Like Chinese, Japanese?

Thanks

Hey there,

I haven’t tested it so I can’t be 100% sure unfortunately.

Thanks

KnowHow Support Chinese?

Hey there,

The theme is fully localized ready for translation.

Thanks

Hi

Could you please list which files have been updated on the “Update Log” so that we using “Child Theme” knows which of our files (if any) needs to be updated?

Thanks

Hey there,

This is a bug fix update. Unfortunately it’s not possible for me to list files that have changed I would suggest running a file compare to find any differences.

Thanks

After bit of research we found this theme and bought it today. now we are finding that there is no way for us to organise categories order, or articles order. or are we missing something, documentation is bit thin on this.

Hey there,

Please submit a support request via http://herothemes.com and we’ll help you out as best we can.

Thanks

Please please put out the update to fix some drop down issues soon :(

A quick fix – you need to have the jQuery migrate plugin en-queued as well. Update your support request if you have any further queries.

Thanks

Hi Chris, thanks for your theme. I’ve got a problem with the search bar. After i added an iframe the ajax doesnt work anymore. Any advice? thanks

http://supporto.corelabs.it

Hey there,

Support is provided via http://herothemes.com please submit a support request there.

Thanks

Hi there,

Is it possible to migrate from mediawiki to this ?? If yes, I will buy it

Thanks

Hey there,

You would need to see if it’s possible to import content from mediawiki to WordPress first: http://codex.wordpress.org/Importing_Content

Thanks

Hello,

Thanks for an awsome theme. Bought it a week ago and i really like the looks of it. Though i would like some questions answered.

This Know How theme is gonna work as a knowledge base for my company, iam the one in charge of it and we will have roughly over 100 users in it when its up and running fully.

1. I want to restrict users/grups to only be able to view certain categorys (diffrent appartments doesnt need to see everyones content) 2. Can i force users to logon before they can see any content? In order to get them restricted to certain categories.

Thanks again, and i look forward for your answers.

Hey there,

Please submit a support request via http://herothemes.com and we’ll help you out as best we can.

Thanks

Hello Chris

have you think about integrate Scopic with KnowHow? I bought these but I can not integrate them. Can you think of any ideas to add similar functionality to a blog?

Thanks and sorry for my bad english

Hey there,

Themes don’t really work this way so it’s not possible to integrate two together.

Thanks

Since I don’t get answers via the support site, I’ll try it here. I bought this theme because it was supporting the multi-language features. However, the FAQ does not seem to work… I can create multi language faq items but I don’t see them; even in the Admin when I try “view” the URL seems to be incorrect… Please give me some solution. Thanks.

Hey there,

Apologies for the wait, you should have a reply to your support request now.

Thanks

I have a question, can I include html, javascript, jquery inside the articles and have them execute as if it were a normal page? Thanks

Hey there,

HTML yes, but I wouldn’t think JS would work. You’d be better off using a plugin or customizing the template.

Thanks

Can you export all categories and postings to pdf? I want to print it on paper.

Hey there,

It’s not a feature of the theme. You might be able to find a plugin on wordpress.org to help you.

Thanks

Chris

Is there any plans to update the theme to support WP 3.8? – Looking to purchase

Hey there,

This theme supports and has been tested with WP 3.8.

Thanks

Thanks, also how’s the functionality with BBPress

It hasn’t been tested with BBPress although it should work fine.

Thanks

hi, i’d like to change the “Article Categories” label on the homepage to something more generic like “Topics”—where can I do this in the template? Can you give me a general idea on which part of the code in the template?

Thank you

Hey there,

The easiest way would be to edit the home.php template. Use the included Child Theme for easy updating.

Thanks

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