Hi there,

Thanks for your message.

I’ve updated the changelog with the latest updates.

All the best,

Chris

Hi there,

Thanks for your message.

1. Unfortunately the theme isn’t RTL ready. 2. There’s no reason why this theme wouldn’t perform well on Google. 3. We’re not aware of any speed issues with the theme. 4. The theme doesn’t include any google ads tools. 5. We don’t have a list of public sites using the theme unfortunately.

Hope that helps,

Regards,

Chris

Hi Francesco,

Thanks for your message.

Unfortunately what you’re requesting isn’t a feature of the theme.

Kind Regards,

Chris

Disregard

Thank you. However, I have an issue. This page asked me for a purchase code and when I entered it, it told me that my support licence expired. Is there another way to contact you?

Hi there,

You must have a valid support license in order to qualify for item support. Find out how to extend your support license for ThemeForest products here: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support

Kind Regards,

Chris

Hello Chris,

The renewal price is very expensive ($41). I never used it before as I just installed the theme more than a year after purchasing it, so this is the first time I ask for support. Can you propose me another solution?

Looks great, congratulations on your site!

Hi there,

Could you submit a support request via https://herothemes.com/themeforest/ so we can take a look for you to see what’s going wrong for you?

Thanks

Hi there,

Thanks for your message. Unfortunately KnowHow doesn’t support RTL languages. Let me know if you have any further questions I can help you with.

Kind Regards,

Chris

Thank you for the answer, I have tried to inspect elements and change the layout to RTL and it seems it can be done easy. Last question please, can I add an image to a post? the Featured Image that that appears on top of the article (since I didn’t see any on the demo)

Hi there,

You can see how a featured image displays on articles here: https://demo.herothemes.com/knowhow/category/account-settings/

Hope that helps

Kind Regards,

Chris

Hi there,

Thanks for your message. We only sell this template as a WordPress theme.

Thanks for your interest, all the best,

Chris

Hi there,

Thanks for your message.

You can view the licence details here: https://themeforest.net/licenses/standard

Kind Regards,

Chris

Partially solved with hosting support:

Bluehost support : The issue was with knowhow-tools Plugin. Repeat activation: Fatal error: Cannot redeclare my_formatter() (previously declared in /home4/vseobecn/public_html/web/wp-content/plugins/my-custom-functions/inc/php/functional.php(103) : eval()’d code:14) in /home4/vseobecn/public_html/web/wp-content/plugins/1knowhow-tools/shortcodes/shortcodes.php on line 253

Well if i activate only 2 plugins whole theme is broken and unusable … and when i dont have activated any plugin theme is useless … so i hope in soon resolution.

Thank you

Hi there,

Could you submit a support request via https://herothemes.com/themeforest/ so we can take a look for you to see what’s going wrong for you?

Thanks

Hi there,

Thanks for your message. The theme hasn’t been tested specifically for the Elementor page builder, so unfortunately can’t give any assurance on compatibility.

Hope that helps

Kind Regards,

Chris

ok, thanks for the info. I appreciate it

Hey there,

Thanks for purchasing a Hero Theme. Support is provided via https://herothemes.com/themeforest/ please submit a support request there and we’ll help you as best we can.

Thanks

Why is my response was flagged and under review. It was a very legitimate comment/question and I have been very polite no?

Hi there,

Thanks for your message.

Unfortunately we haven;t tested this theme for RTL language compatibility. Sorry about that.

Let me know if you have any other questions I can help you with.

Kind Regards,

Chris

Hi there,

Thanks for your message. Yes, it’s possible to have multiple levels of category and sub-categories.

Hope that helps, let me know if you have any other questions I can help you with.

Kind Regards,

Chris

Hi there,

Thanks for your message. Yes it is compatible with the latest version of WordPress (5.4)

Hope that helps, let me know if you have any other questions.

Kind Regards,

Chris

Thanks for the reply!

What do I have to do for making exact same demo you made?

Hi there,

Thanks for your message. The demo content XML is included in the download package. You can import this with the WordPress importer.

If you need any assistance don’t hesitate to reach out to the support team: https://herothemes.com/themeforest/

Hope that helps

Kind Regards,

Chris

Hi there,

Thanks for your message.

We keep KnowHow up to date with the latest WordPress version and standards. If there’s something we’re missing I’d love to hear from you.

Feel free to drop us an email anytime: https://herothemes.com/contact/

Kind Regards,

Chris

Hi there,

Thanks for your message.

Unfortunately it’s not a feature of the theme.

Hope that helps

Kind Regards,

Chris