Hi there,

Thanks for reaching out!

The theme is primarily designed as a listing directory theme, so its core features focus on showcasing listings rather than traditional eCommerce.

That said, the theme is compatible with WooCommerce, which means you can absolutely incorporate pricing and eCommerce features by leveraging WooCommerce’s capabilities. This allows you to offer paid listings, packages, or even sell products if needed — though it will require a bit of setup on your end.

If you need help configuring WooCommerce within the theme, we’d be happy to guide you through it.

Let us know if you have any other questions!

Best regards,
Brian from Astoundify
Support


Knowledge-base | Support Ticket System | Astoundify Facebook Community

Hi there,

Thanks for reaching out!

We don’t have direct access to previous versions of the WP Job Manager plugin. However, you can revert to an earlier version like 1.40.2 by using a plugin such as WP Rollback, which allows you to easily switch to a previous version of plugins from the WordPress repository.

Alternatively, we recommend reaching out to the plugin developers directly to see if they can provide you with the specific version you’re looking for.

Let us know if you need help with the rollback process!

Best regards,
Brian from Astoundify
Support


Knowledge-base | Support Ticket System | Astoundify Facebook Community

Thank you, using WP Rollback, I have rolled back to WP Job Manager 1.40.2 which seems to have restored search functionality. It is frustrating as I spent days trying to work out what was wrong and only found out the solution through a fellow user on this comments section.

Hi there,

Glad to hear that rolling back to WP Job Manager 1.40.2 resolved the search functionality issue!

We understand how frustrating that must have been — thank you for your patience and persistence in troubleshooting. We always appreciate insights shared within the community, and we’re here if you need anything further moving forward.

Kind regards,

Brian from FoxThemes
Support


Knowledge-base | Support Ticket System | FoxThemes Facebook Community

Hi there,

Thanks for reaching out, and I completely understand your concern.

There is currently a known compatibility issue between the latest version of WP Job Manager and the search functionality in Listify. Our development team is aware of this and is actively working on a long-term solution to restore compatibility without disrupting your site’s core features.

In the meantime, keeping WP Job Manager at version 1.40.2 is the recommended temporary workaround to maintain search functionality. We’ll notify all users as soon as a patch or updated theme release is available to safely support the newer plugin versions.

We appreciate your patience, and please rest assured that this is a priority for us.

Best regards,
Brian from FoxThemes
Support


Knowledge-base | Support Ticket System | FoxThemes Facebook Community

Hi,

Thank you for reaching out. Currently, the Listify theme does not have a mobile app solution. The theme is designed for use within a web browser, and there is no native mobile app available at this time.

If you require mobile app functionality, you would need to explore custom development options, which may involve working with a developer to create a mobile app that integrates with the Listify theme.

Let me know if you have any other questions or need further assistance!

Best regards,
Brian from Astoundify
Support


Knowledge-base | Support Ticket System | Astoundify Facebook Community

Thanks Dear

Much Welcome!

Hi,

Yes, the Listify theme is compatible with PHP 7.4 and above. You can safely use it with any PHP version starting from 7.4 and higher.

If you need any further assistance or have any other questions, feel free to ask!

Best,
Brian from Astoundify
Support


Knowledge-base | Support Ticket System | Astoundify Facebook Community

This theme works great on PHP version 7.4 but when I update to 8 and higher I get the white screen. This is with the most recent version of the theme. Any suggestions?

Hi,

Thank you for reaching out. To further investigate the issue you’re experiencing with PHP 8, we may need to replicate the problem on our end. Could you please create a staging site with PHP 8 enabled?

Once you have the staging site set up, kindly share both your WordPress and FTP credentials with us so we can access the environment and troubleshoot.

You can securely share the credentials by creating a ticket with us here: Support Ticket System

Looking forward to your response.

Best regards,
Brian from Astoundify
Support


Knowledge-base | Support Ticket System | Astoundify Facebook Community

Hi Jeroen,

Thank you for reaching out. I understand that this was an accidental purchase, and I’m happy to guide you on the next steps.

Since all purchases on Envato are handled through their platform, refund requests must be submitted directly to them. You can request a refund by following this link:

Envato Refund Request

When submitting your request, be sure to explain the situation clearly, mentioning that it was a mistaken purchase and that you have not used or downloaded the theme. Refunds for accidental purchases are considered on a case-by-case basis, but Envato’s support team will review your request.

Let me know if you need any further assistance!

Best regards,
Support


Knowledge-base | Support Ticket System | Astoundify Facebook Community

Thank you for your quick reply. I will get in touch. Sorry for the hastle!

Hi,

You’re very welcome! No hassle at all—we’re happy to help. Feel free to reach out anytime, and we’ll assist you however we can.

Looking forward to hearing from you.

Best regards,
Brian

Hi there,

Thank you for sharing your findings!

We’ve gone ahead and tested this option on our end by disabling Customize ▸ Listings ▸ Labels & Behavior ▸ Allow comments on gallery images, and we weren’t able to replicate the same issue. The only change we observed is that the gallery images now open in a lightbox on the listing page instead of redirecting — and the images load correctly as expected.

If you’re still experiencing the “Image could not be loaded” issue, we recommend either:

Submitting a support ticket via our helpdesk so we can investigate this more closely: https://astoundify.com/account/new-ticket

Or performing basic troubleshooting steps such as checking for plugin conflicts or reviewing your gallery and theme settings.

We’re happy to assist further once we receive more details.

Best regards,
Brian from Astoundify
Support


Knowledge-base | Support Ticket System | Astoundify Facebook Community

Thank you for your reply. Disabling the comment feature solved the “Image could not be loaded” problem to my satisfaction so I require no further attention.

Hi there,

Glad to hear that disabling the comment feature resolved the issue for you!

Thanks for confirming — no further action needed on our end. If you ever need help again, feel free to reach out anytime.

Have a great day ahead!

Best regards, Brian

Hi there

Thank you for your question regarding additional plugins for the Listify theme.

The theme itself comes with all the essential features for listing creation and management. However, if you require extra functionality like claim listing or paid listings, then additional plugins will be needed. You can refer to the following page for more details on the plugins you might need based on your desired features:

Addon Bundle Plugins for Listify Theme

For example, the Claim Listing feature requires a specific plugin to enable users to claim their listings, and the Listings Payments feature can be achieved by integrating the appropriate plugin for payment processing.

Please review the list and let us know if you need any further assistance in setting up these features.

Best regards,
Brian from Astoundify
Support


Knowledge-base | Support Ticket System | Astoundify Facebook Community

Hi,

Thank you for reaching out. Currently, we do not have any plugins officially tested with our theme that support Pay Per View (PPC) functionality. However, I recommend looking for plugins that integrate well with WooCommerce and WP Job Manager, as this can be a good starting point for implementing PPC models. You may need to try out various options that are compatible with both WooCommerce and PPC features.

If you need further assistance, feel free to let me know!

Best regards, Brian

Hi there

Thank you for reaching out with your question about the Listify theme.

Currently, the Listify theme does not include a built-in pay-per-view (PPC) functionality for charging clients based on the number of views a listing receives in a month. This feature would require custom development or integrating a third-party app or plugin that supports PPC functionality.

If you’re interested in implementing this feature, we recommend working with a developer to create a solution that fits your needs, or exploring compatible apps or plugins that could integrate with your website.

Please let us know if you need any further assistance or have other questions regarding the theme’s functionality.

Kind Regards,
Brian from Astoundify
Support


Knowledge-base | Support Ticket System | Astoundify Facebook Community

Thanks. Please name plugins which cover that and are compatible with your theme, as I haven’t found one but of course can only buy your theme if I am sure that it covers my needs.

Hi there,

Thank you for bringing this to our attention!

We’d like to clarify that WooCommerce occasionally releases updates for its templates, which may result in version differences from those in the Listify Child theme. However, these updates typically do not impact the functionality of the theme.

If you would like, we can assist you in updating the templates manually. To proceed, please create a ticket on our support platform and include the following details:

Access Credentials:

Provide temporary admin access to your site so we can review and make the necessary updates. Specific Requests:

If there are particular concerns or issues you’ve noticed due to the outdated templates, please include them in the ticket. Once the ticket is submitted, we’ll ensure the necessary updates are applied and verify everything is functioning smoothly.

Looking forward to assisting you further!

Best regards,
Brian from Astoundify
Support


Knowledge-base | Support Ticket System | Astoundify Facebook Community

Hi,

Thank you for reaching out. We have not encountered any compatibility issues between the theme and WooCommerce on our end. To help us investigate further, could you please provide more details about the incompatibilities you’re experiencing?

Specifically, we would appreciate it if you could:

Share any error messages or issues you’re encountering. Include any relevant screenshots that might help illustrate the problem. Create a support ticket with this information so we can replicate the issue in your environment. Create a New Ticket
This will help us address the issue more efficiently and determine if a fix is necessary in the next update.

Looking forward to hearing from you!

Best regards,
Brian from Astoundify
Support


Knowledge-base | Support Ticket System | Astoundify Facebook Community

Hi,

Thank you for bringing this to our attention.

To help us replicate and resolve the issues you’re experiencing with Listify and WordPress 6.7.1, we kindly request that you create a support ticket with us. For that, you’ll need to have an active support package with Envato.

Once the ticket is created, we will be able to assist you more effectively and work on resolving the issue as quickly as possible.

Let us know if you need any help with this process.

Best regards,
Brian from Astoundify
Support


Knowledge-base | Support Ticket System | Astoundify Facebook Community

Hi,

Thank you for reaching out.

It seems like there might be an issue with the settings or the way the listings are being displayed after the update. To investigate this further, we recommend checking your settings to ensure everything is configured correctly, particularly in the WP Job Manager settings.

Could you please create a ticket with us and provide more details so we can replicate the issue? This will help us look into the problem more effectively and offer a resolution.

Once we receive the ticket, we can assist you in troubleshooting this issue.

Best regards,
Brian from Astoundify
Support


Knowledge-base | Support Ticket System | Astoundify Facebook Community

Hello,

Thank you for your interest in our theme and for sharing your feedback!

Currently, our theme does not include calendar synchronization with platforms like Airbnb or Booking.com. Instead, we rely on the WooCommerce Bookings plugin to manage bookings. While this plugin provides robust booking capabilities, it does not support calendar syncing with external platforms at this time.

We completely understand how valuable this feature would be, and if we decide to integrate calendar synchronization in future updates, we will make sure to notify our users.

Thank you again for your feedback, and we hope to have the opportunity to serve you in the future. If you have any other questions or suggestions, feel free to reach out.

Best regards,
Brian from Astoundify
Support


Knowledge-base | Support Ticket System | Astoundify Facebook Community

Thank you for your inquiry. Yes, the Listify theme can be used as a directory theme for tours and experiences. However, for booking functionality with date and time slots, and for earning commissions on bookings, we recommend using third-party plugins.

To facilitate bookings, you can integrate the WooCommerce Bookings plugin, which works seamlessly with the Listify theme to manage tour bookings with specific date and time slots. Additionally, to handle commissions for each booking, the WooCommerce Product Vendors plugin can be used, allowing you to earn commissions from bookings made on your site.

Both of these plugins are compatible with Listify and will provide the features you’re looking for.

Please let us know if you need further guidance on setting up these plugins or have any other questions!

Kind Regards,
Brian from Astoundify
Support


Knowledge-base | Support Ticket System | Astoundify Facebook Community

Thank you for reaching out. We are currently facing some compatibility issues between the theme and the FacetWP plugin, which could be affecting the functionality of the search on your homepage.

To investigate this further, we kindly ask you to create a ticket with the FacetWP team and also with us here Support Ticket System to check if the issue is related to their plugin. This will help us ensure we address the problem from both ends.

Please let us know if you need any assistance in creating the ticket or if there’s anything else we can help you with while we work on resolving this issue.

Hope this helps. If I can be of any further help, please let me know!

Kind Regards,
Brian from Astoundify
Support


Knowledge-base | Support Ticket System | Astoundify Facebook Community

Hi there

Thank you for sharing the details. Based on our initial assessment, we believe there may be some incompatibility issues between the theme and the FacetWP plugin, which could be causing the issues you’re encountering.

In the meantime, we recommend checking this FacetWP guide to see if the issue aligns with any of the solutions provided there. Additionally, we advise consulting the FacetWP development team to confirm if this issue might be related to their plugin’s integration with the theme.

Please let us know if the guide helps or if you need further assistance, and we’ll continue to collaborate with the devs to find a resolution.

Regards
Support


Knowledge-base | Support Ticket System | Astoundify Facebook Community

Hello Nico,

We’ve checked the frontend of your single listing page, and it appears that the “Add Photos” button is no longer visible, so it seems you were able to hide it from view successfully. However, completely removing the link from the HTML code would require custom work, which goes beyond the scope of our standard support.

If you’d like assistance with this customization, we recommend consulting a developer to make these adjustments.

Best regards,
Brian from Astoundify
Support


Knowledge-base | Support Ticket System | Astoundify Facebook Community

Hello Brian,

Thank you for your quick response. No the problem is still there. Its about the html code at the backend. There still the same code there. At the frontend is gone but we want for the backend aswell been remover. Can you help us?

Best regards,

Hello,

Thank you for getting back to us.

Removing the HTML code from the backend would require custom modifications to the theme, which goes beyond our standard support scope. We recommend reaching out to a developer who can assist with this customization. They’ll be able to help ensure the changes are implemented correctly on the backend.

Kind Regards,
Brian from Astoundify
Support


Knowledge-base | Support Ticket System | Astoundify Facebook Community

Hello,

Thank you for reaching out!

The documentation for the theme is still available and can be accessed here to help guide you through the setup and customization process. This includes instructions for installation, demo content import, and additional customization tips to make the most of the theme.

As for support, renewing it is crucial if you need detailed guidance or run into questions about specific theme functionality. With an active support plan, you can create a ticket and receive a response within 24 hours or less, ensuring that you have direct assistance to address any customization or setup issues.

As for the homepage section missing the demo content, we may have to check on how you have setup your site on the admin end. But you will be required to create a ticket with us and share credentials within the ticket for further investigations.

Please let us know if there’s anything further we can help with!

Kind Regards,
Brian from Astoundify
Support


Knowledge-base | Support Ticket System | Astoundify Facebook Community

This documentation needs to be improved. It seems more like a list of questions and answers rather than a guide on how to update the sections. We need to be able to onboard very fast, build and deliver.

Thank you for your feedback. We understand the importance of having clear and concise documentation that helps you onboard quickly and efficiently. We’ll work on improving the structure and flow of the guide to ensure it is more streamlined and actionable, focusing on providing step-by-step instructions for updating sections rather than just a Q&A format. Your input is invaluable, and we’ll make the necessary updates to help you build and deliver with ease.

Hope this helps. If I can be of any further help, please let me know!

Kind Regards,
Brian from Astoundify
Support


Knowledge-base | Support Ticket System | Astoundify Facebook Community

Hope you’re doing well and thanks for reaching out.

With respect to your query here, our devs team checked on this issue and resolved it as it was an issue on our server’s end. You can now access the demos well and if you encounter any issues please let us know.

Hope this helps. If I can be of any further help, please let me know!

Kind Regards,
Brian from Astoundify
Support


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