422 comments found.
I just installed the latest version of Lore, and I’m really excited to see the “by popularity” sort order made its way into the update! However, it looks like that sort order is missing its pagination at the bottom when compared to the others. Hopefully it’s an easy fix.
Additionally, I had a style question for you. The comment user form has a two-column layout with the left side for credentials and the right side for the comment content. When a user is logged in, the comment content box still remains on the right with a void where the credential fields would normally go. When a user replies to an existing comment, however, the comment box fills the space in a way I’d expect. Is it possible to style the comment form to fill the space when submitting new comments, as well?
Hi,
ad pagination: I will take a look at that and will get back to you
ad comments form: you are right, I will fix this in the next update
Lubos
One more thing I noticed with the “by popularity” option: when that option is selected for the knowledge base article order, it only lists articles with a rating in category view (e.g. website.com/kb-category and in the knowledge base category content grid on the front page).
Not sure I understand, please clarify.
That is, it doesn’t list articles which haven’t yet been rated. If I have five articles in a knowledge base category and three of them don’t have any ratings, then those three don’t show in the category view or in the category content grid on the front page. I can send a screenshot if you’d like.
Now I understand, will take a look at it as well. I will release a new update early next week.
Hello, i already install the old theme before a week, do in need to update? i afraid if i did i will lost my posts :/
thanks
Hi,
you should always keep your theme up to date. I do not support older versions. You won’t lost your posts nor any of the wp-admin settings. You can use this plugin for update.
Lubos
thanks for your help
Hello again,
One more question for you – I’m trying to get comment content and bbPress topic and reply content to be indexed as part of the search. I’ve been using Relevanssi (https://wordpress.org/plugins/relevanssi/) to achieve this with other themes, and it almost works with Lore. There are two issues I find: 1. these additional search items (e.g. results based on comment content) don’t appear in the ajax search results but do appear in the search results page when the search filters are disabled, and 2. these additional search items also don’t appear in the search results page when using the “any” search filter when the filter is enabled. Everything else works well, including excerpts of search content generated by the plugin. Have any suggestions?
Actually, with the Relevanssi plugin enabled, I don’t get any search results on the results page when the “any” filter is enabled, though the other filters seem to work as expected.
Hi,
I will try the plugin myself and will get back two you in the following days.
Lubos
Hi,
the ordering of KB articles by popularity will be included in the next update which will be released in the next couple of days. However, as for that 3rd party plugin issues, I did looked into it but unfortunately I can’t really help you with it. It would very likely require some non-trivial code changes to make all built-in search functionalities play with that plugin. You should either use theme’s search features and not use the plugin, or disable the theme’s AJAX search and search filter and use just the plugin.
Lubos
Hello,
I installed this theme over the weekend and I’ve been loving it so far, great work! I’m curious if it’s possible to set a knowledge base article view (that is, the full list of articles, not the article detail view) to be sorted in order of most popular (much like the knowledge base article widget can do). I see options for default order, date, and title, but not popularity.
Thanks!
Hi,
that’s currently not possible, however I will consider adding it in the next update which I plan to release soon. Thanks for the suggestion and rating!
Lubos
are you still update this theme? because when I bought this theme I still need your advice
Hi,
theme is still supported. You need to contact me via an account with which you bought it to get support.
Lubos
Hi, I just purchased your theme, after installing the theme I’ve got “HTTP ERROR 500” even after increasing the memory limit to 256.
I checked the error log and I found “[18-Jan-2018 18:48:11] PHP Parse error: syntax error, unexpected T_FUNCTION in /public_html/ihelp/wp-content/themes/lore/functions.php on line 71 ” Could you plese help.
Thanks.
Hi,
make sure you are using PHP 6.6 or higher. Please contact your hosting provider if you are not sure about this.
Lubos
thanks, its fixed the issue.
Great! BTW I mean’t 5.6 or higher of course, there is no PHP 6.6:)
That’s the version i’m using right now. i couldn’t find 6.6 in Cpanel 
so i tried 5.6 and it fixed the issue, thank you for your help.
Dear, I have just purchased Lore and it is great, just one question about icon changing.
My website is https://thecuiruo.com/, I am setting icons for knowledge base categories. I realize the FA and Loreico is not enough for me, for example it has no Mac, Windows or iPhone logo, which are exactly what I need. Meanwhile I won’t be able to solve it by using 3rd-party plugins, as I need solutions like “loreico loreico-iphone” to key in to the “Category Icon” field in setting, but not shortcode in a post.
Can you help me? Thanks!
Hi,
the 3rd party plugin should not prevent you from using those icons in a “category icon” context. But that depends on the plugin itself, some plugins may not offer you the list of CSS classes for their icons.
To have a best control over your custom icons, use service like this which let’s you to generate your own iconic font and even customize the CSS classes for it. Then just put the generated CSS and fonts into your child theme, load it with the correct paths and you can use those icons in basically any context. If you are not familiar with the process then I recommend hiring a developer for the job.
Lubos
Hi Lubos,
Thanks for the response. Will you kindly consider adding more icons in future updates, something like a Pro version or what? Would appreciate if you do that, even if it requires additional fee. I believe it is helpful for most of us, who use Wordpress and themes so that we don’t need to hire a professional coder
I am sorry but I do not plan to add any additional icon sets. There are already 200+ icons and you can use a 3rd party plugin to add more (but as I’ve said, not all plugins may offer you list of their icon classes). More icons = bigger loading time – I am sure that many buyers won’t be happy about that.
I see, thanks for the explanation and have a good day!
Hi, great looking theme and I am considering buying it. However the demo left me wondering how the theme handles images in articles, IE: Does it come with a lightbox or an easy way to add image galleries to articles? Including the knowledge base articles? Thank you.
Hi,
there is no special treatment for images other than what is already offered in WordPress. I guess you will have to use a 3rd party plugin for advanced functionality like lightbox.
Lubos
hello,
How do I make this menu appear on the left? it’s just an empty place for me http://joxi.ru/p271VyLU07WkYr http://joxi.ru/82QMvl7U1zyMj2Hi,
go to Appearance / Widgets and insert “Lore Knowledge Base Categories” into “Knowledge Base Sidebar”.
Lubos
big thnx.
And one more question: how to change part of the url in the address pages of the leading “knowledge-base” and “faq” and “forums”? I wish they were set in a different language or had a different name.
Thank you.
Take a look into Appearance / Customize / Knowledge Base and Appearance / Customize / FAQ, you can change the slugs there.
You need to insert an excerpt. When you editing a post, click on Screen Options in upper right corner and enable Excerpt. Then scroll down and out your text into Excerpt field.
many thanks
Hello, First of all: Thanks for a great theme. I really like Lore.
I was just wondering if (and how) it is possible to split the FAQ in different categories on the main FAQ page. I now get one unsorted list of questions, but I would like them to be grouped per categorie and show the title of the categorie.
Thanks, Anhony
Hi,
I am sorry but something like that has to be custom coded. The only way to do it without code customization is to create a standard page and use multiple “[lore_faq]” shortcodes (you can add them via Shortcode Generator), each set to a different category.
Lubos
Thanks for quick reply.
The contents of some widgets seem to not get filtered by language.
Specifically, the “Knowledge Base Articles” widget always shows articles of all languages mixed together.
How can I show knowledge Base in the correct language inside the footer, etc.?
Hi,
again, I will have to take a better look at this, and will release an update soon.
Lubos
Hi, please try to edit the wp-content/plugins/lsvr-toolkit-lore/inc/widgets/class-lsvr-toolkit-lore-kb-articles-widget.php file on line 212 and change it to:
'suppress_filters' => false,
If the line number won’t match then just search for “suppress_filters”.
It should fix the Knowledge Base Articles widget WPML issue you’ve mentioned. Please let me know if it worked and I will include it in the next update.
Yes, that worked. Thanks!
Great. However, there will be probably the same problem with some other widgets as well. You can try to take a look at other widgets in wp-content/plugins/lsvr-toolkit-lore/inc/widgets and just search for suppress_filters and set it to false. If you come across any other issue, just let me know. I will wait with the update for a few more days.
Hello again,
I’m using WPML in conjunction with lore and I’ve noticed that the search always returns results for all languages. How can I limit the search results to the current language?
Hi,
I will have to take a better look at this to find out if the theme can do something about this.
Lubos
Hi,
In my navigation menu I have several entries for pages and one entry for the knowledge base.
I use this CSS selector to highlight the current page in the navigation menu: .current_page_item. However when I navigate to the knowledge base page, the CSS class is not set on the menu item.
The difference seems to be that the menu item has the type “Archive” instead of “Page”.
Is there a way to make the menu item for the knowledge base appear active/highlighted?
Hi,
active/current menu CSS classes are added by WP itself, so you will have to custom code more advanced functionality.
Lubos
How did you make the “Knowledge base” appear highlighted in the demo?
http://preview.themeforest.net/item/lore-elegant-knowledge-base-wordpress-theme/full_screen_preview/16965024How is the menu item configured?
Just put the KB archive page link (in the demo case http://wpdemos.lsvr.sk/lore/knowledge-base/) to the menu as a Custom Link. Please share your URL.
Hm, it still doesn’t seem to be working.
The URL is https://viac.ch/academy/ That is also what I’ve set in the menu item for the custom link.
It is working, it is just missing the style since you are using some kind of custom style there, try this CSS:
.header-menu > ul > li.current-menu-ancestor > a, .header-menu > ul > li.current-menu-item > a {
border-color: #3fbc99;
}
Ah, yes. I was using the wrong selector. ”.current-menu-item” works nicely.
Was trying to figure out if there is a good plug-in to organize the knowledgebase in Lore. By default its alphanumeric ordering which is great except the client wants it to be custom based on priority. Any suggestions to organize categories and articles in an order of priority. I even thought of sorting by date and forcing the date to organize. As they say “there gotta be a better way” So just looking for ideally compatible suggestions.
Thank you Will
Hi,
sure, try this plugin. Just make sure to set any theme’s ordering options in customizer to default.
Lubos
Hello,
How can I change/customize search filter? First, I want to change labels, and then I want to add some post tags in filter.
BR, Dusko C.
Hi,
by change labels you mean to translate them or to change their values? Because to change their values you will have to change the code itself (components/header-search-form.php). To add more labels, you can use “lsvr_lore_header_search_filter_items_after” action. However, this requires some WP/PHP coding knowledge.
Lubos
I’ve noticed the Grid Title under ‘Default Front Page Settings’ has no effect on the published title. It remains ‘Selected topics’ even if changed. Is this a known defect or is there another method to change this title?
Second item – I’m trying to add a few lines of preview text to the blog grid on the front page. I can seem to find any setting to adjust this. Any suggestions on where to look?
Hi,
ad grid title: there is a bug indeed, the title currently displays only when the Content Grid Source is set to “Knowledge Base”. Please note that the mentioned title is the one right above the grid as can be seen on the demo – “Selected Topics”, not the big bold title at the top of the page which is an actual page title. I will release a fix for this next week.
ad lines in blog excerpt: it seems that the default post excerpt does not support adding a new line. I will take a look at it but I can’t promise anything since this may be the limitation of WP itself.
Lubos
Re: Grid Title – For my install at least, the grid title remains “Selected Topics” regardless of selected source. I currently have the Knowledge Base selected, but still no change to the title.
Re: Blog Excerpt: I’m simply trying to get the blog grid to appear as it does in the demo (with the featured image, date, title, than two or three lines of text). In my case, the text does not appear for some reason. Is that controlled somewhere in the customizer? How does the demo achieve this if there is a limitation in WP?
Update on Blog Excerpt – Works with manual excerpt, however, still no automatic excerpt available. Available via “the_excerpt()”? Perhaps the demo uses a manual excerpt as well?
ad title: it does work for me when I choose KB, but again, it is bugged I agree and I will address it in the next update soon.
ad blog grid: make sure to define post’s excerpt. When you editing a post, click on Screen Option in upper right corner and enable Excerpt. Then scroll down and you will see the excerpt field. Automatic excerpt is very unreliable since you don’t have a full control over it so you have to define your excerpt manually.
Hi support! We are trying to remove the date and user at the end of the KnowledgeBase items. Can you help us?
Regards
Hi,
try this CSS:
.post-footer .post-date { display: none; }
Lubos
Works like a charm! Thanks!
Best regards, Alex
Authors may ask you for a purchase code to verify that you’ve purchased this item. cb6dbd00-bfe1-4ccc-9074-44c6c3eca878 – 23 Oct 2017
Sorry for disturb, already solved!
Hi,
I would like not to use contact forms and instead just use a centralised HelpDesk like this one.
So I’m looking to buy this…
However, I would like not to show tickets ‘publicly’ and instead, keep them ‘private’ for each submitter.
Does it do that? Have a demo?
Many Thanks
Hi,
something like that will have to be custom coded or maybe use some 3rd party plugin, but I haven’t tested tested the theme with anything like that.
There is no demo access, however, if you buy the theme and won’t be satisfied with it, I can issue you a refund if you ask for it within a reasonable time after the purchase (like 30 days).
Lubos
Hi!
Awesome theme:)
I was wondering, how do I create the same layout as the demo page http://preview.themeforest.net/item/lore-elegant-knowledge-base-wordpress-theme/full_screen_preview/16965024? (in short: a block-layout with: logo + category title + small text + articles and subcategories). I haven’t found out yet how to create a page with the ‘archive page layout’. Hope to hear from you!
Best regards, Suze
I see the link is going to the homepage of the demo version. I mean the same layout as the page ‘category view’
Hi,
please use the original demo URL to share links to specific demo pages, your link just opens the main home page so I am not sure what exactly do you mean. Also, have you read through the documentation?
Lubos
This is the link in am referring to: http://wpdemos.lsvr.sk/lore/knowledge-base/
This is a default Knowledge Base archive. You can access via yorusite.com/knowledge-base and you can change its appearance under Appearance / Customize / Knowledge Base. Please, read the whole documentation, it is mentioned there.
Thank you! I was confused, because I assumed that every ‘page’ should have an actual page in the wordpress backend under ‘Pages’ (like contact, home, etc).
Is it also possible to make this URL yoursite.com/knowledge-base the homepage of the website? I cannot select it under Customize > Static Front Page
Post types archives are always generated pages, not just for this theme. Making the the KB archive your homepage is unfortunately not possible.
Ok, thank you for your amazing and prompt support!
