422 comments found.
Hello,
Under the Customize / Default Front Page Settings / Content Grid / Knowledge Based Articles. Is there a way to choose a parent category and list out the sub-categories within it? I can manually add it to the child theme but I wanted to know where and what code do I add.
My client wants multiple parent categories but currently only have one parent and multiple child. In the future, we can move to more parents but for now, I would like to only show the children of that one parent.
Thanks.
Hi,
that’s not possible without coding. You can find the source code of default front page under page-templates / default-front-page.php. On line 58 you will see ”’parent’ => 0”. Change “0” to ID of your category. However, I can’t guarantee this will work as intended or that it won’t mess anything. So do it on your own risk or hire a coder for the job.
Lubos
Got it to work. Thank you.
Happy Customer 
So far no issues… just a few questions… 1st – how can I change the order of of the articles so the widget show the list in alphabetic order? Thank you 
Hi,
check out the Customizer / Knowledge Base / Articles Order option.
Lubos
Fantastic!! working like a charm… only 1 more question for the home page -> Articles Per Category -> I don’t want to show any and 0 is to show all. Please help
Please share your URL.
I did in your PM – Thank you
I’ve replied.
Thank you – Solved!! Awesome support…. will give you 5 stars right now
Thanks!
A couple more questions. 1. The knowledge base uses a unique type of posts and rubrics or standard WP? 2. In the sidebar displays a menu – accordion categories. How much would that be nesting?
Hi,
1.) KB is built using custom post type
2.)There is styling for four levels. I mean you can have as many levels as you want but past fourth level all will look the same.
Lubos
“KB is built using custom post type” Thanks, but will it be possible to save such posts for example, in the event of a change theme to another.
Sure. Custom posts are created via separate plugin, so they will persist even if you switch the theme.
Hello,
I’m working with Godaddy Hosting. When I install your theme, after activating the plugins, I constantly get “500 – Internal server error.”
Godaddy installs WP version 4.7.2.
Regards
Hi,
WP version is ok. Error 500 is a very general error, not really telling anything about what is causing it. Try to activate plugins one by one, to see after which you get the error.
Lubos
How can I make the categories grid RTL with masonry??? I’ve tried adding { isRTL: true} but the items folded over each other jQuery( ’.category-item.masonry-brick’ ).masonry({ isRTL: true});
How can I make the categories grid RTL with masonry??? I’ve tried adding { isRTL: true} but the items folded over each other jQuery( ’.category-item.masonry-brick’ ).masonry({ isRTL: true});
Hi,
please share your URL.
Lubos
Try this JS:
jQuery( '.category-list.masonry" ).masonry({ isRTL: true });
Hi. This theme supports Google fonts and Cyrillic subsection?
Hi,
yes, but only handpicked fonts are available, here is the list:
Alegreya, Alegreya Sans, Archivo Narrow, Fira Sans, Inconsolata, Karla, Lato, Libre Baskerville, Lora, Merriweather, Montserrat, Open Sans, PT Serif, Playfair Display, Roboto, Roboto Slab, Source Sans Pro, Source Serif Pro, Work Sans
Adding some other fonts will require bit of customization (or you can let me know and I will try to include additional fonts in the next update).
Lubos
:
- Logo at the Right
- menu aligned to the right in 2 options: under the logo or after the logo aligned and right
* if the menu layout for full page it’s look like it aligned to the left, but all the website with small menu aligned to the right.
i.e.:
http://prn.redx.co.il/go/00120170217350235.png
Regards, Gal
Hi,
3.) try this custom CSS, it will align menu to the right:
.header-menu-holder-inner { float: right; }
To change the width of menu area and logo area use this CSS:
.header-branding { width: 20%; }
.header-menu-holder { width: 80%; }
Lubos
Hello, I just purchased the theme and I have some questions: 1- How to use FontAwesome icons? I tryto change it but I need i.e of the syntax to display the icons 2- How can I change the header menu to the Right Hebrew / RTL website?
Regards, Gal
Hi,
1.) please check out the documentation. Where exactly you are trying to insert an icon?
2.) All page elements should switch automatically to RTL if you are using RTL language. Please share your URL.
Lubos
1.) FontAwesome syntax is “fa fa-bell-o”. It is described on FontAwesome site when you click on the icon details, for example this.
2.) The LTR layout is logo on left, menu on right, which mean that on RTL the logo should be on the right and menu on the left, which is exactly how it is on your site. I am obviously not an Hebrew speaker, but I’ve googled some Israeli site which also do have its logo on the right so I assume my implementation is correct. If I am wrong then feel free to explain it to me and I will try to fix the RTL version in the next update.
Hello,
How can I set category view as my default preference? Also, how can I add search to the top menu?
Hi,
please check out Appearance / Customize / Header Settings for header search options and Appearance / Customize / Knowledge Base for KB layout.
Lubos
Hi Lubos,
Thank you for the quick reply. Much appreciated.
When you vote, the number of votes show up on the article.. but when you refresh the page, it just shows 0.
Hi,
that’s most likely because of the caching plugin, but I will take a look at it.
Lubos
Is it possible to change the size of the top menu/navigation bar to stretch across the full width of the page?
I would like to hide the logo and display almost a utility nav all the way across the top as my longer menu now wraps to a second line.
Thanks!
Hi,
try this custom CSS:
.header-branding { display: none; }
.header-navbar .container { max-width: none; }
.header-menu-holder { width: 100%; }
Lubos
Perfect. My only issue is that the menu isn’t exactly centered, there appears to be padding or a margin on the left hand side where the menu is starting about 10px off the left hand side so it looks off centered. Any ideas?
Fantastic theme overall. Very well built.
Playing with the responsiveness I see that’s because the nav bar or menu holder may be set as right aligned?
You can edit the side padding with this CSS:
#header .container { padding-left: 10px; padding-right: 10px; }
The menu is aligned to the right indeed. Centering it will require more advanced CSS since you need to take mobile version into consideration (as well as header search if you have it enabled). You will have to hire a freelancer to do it properly.
Perfect. I can work with that… Any advice on how to remove the author from the knowledge base articles? We can turn it off for posts but not knowledgebase. Thanks!
Try this CSS:
.post-author { display: none; }
Is it possible to display a fixed height feature image on any of the pages without a search bar? I like the small search on the top-level navigation but still want to be able to have a large banner image… this could be sitewide with the background image if it’s possible to display this at a fixed height…
Sorry, but I am not sure I understand your question. You mean the header image, right? Try this CSS:
.m-fixed-navbar .header-inner { padding-top: 200px; }
Please note that customization is not part of the support, so I kindly ask you to hire a freelancer for your future customization requests. General questions about where to find a specific options are still welcomed of course. Thank you.
Can you list parent-child categories when viewing knowledge bases?
Hi,
sorry, but I am no sure what exactly you mean, please be more descriptive.
Lubos
(1) In the example ( http://preview.themeforest.net/item/lore-elegant-knowledge-base-wordpress-theme/full_screen_preview/16965024 ) can you list children categories on the left outline?
(2) Can an articles view show categories inside the article? Can you modify articles and and shortcode or Visual Composer into an article?
(3) Inside of a parent category page like your example of “customization,” can you list sub-categories?
1.) Your link leads me to a homepage, you need to close the Envato topbar first, or go through the direct demo link
2.) categories are not visible in article view. I don’t really understand what you mean by “Can you modify articles and and shortcode or Visual Composer into an article”.
I just want to list several subcategories underneath a parent category. Can you think of any way to do that?
Yes, I love this!
Great!
Hi dear,
Awesome theme, We decided to use your theme for our community center but i have pre-sale questions:
1. What is your plan for future? any todo list?
2. can we create KB for multiple products with separate urls? a.com/knowledge-base/product-a and a.com/knowledge-base/product-b same question for FAQ?
3. What about Visual Composer? Shortcodes have add-on for visual composer?
4. Can give me screenshot from users profile and profile edit page?
Looking forward to your reply for purchase.
BetterStudio, Ali
Hi,
1.) there is currently no todo list, just a standard bugfixing.
2.) you mean like separate KB archives? There can be only one KB.
3.) there is no specific Visual Composer support. VC should definitely work, but there won’t be any special theme elements or anything like that. You can insert theme’s shortcodes via default Text element.
4.) I haven’t made any changes in the user profiles, it looks exactly the same as for any WP theme (default Twenty Seventeen for example).
Lubos
Hey there
Happy new year!
Very interested with your product. However I got a question about how does the register method works?
May I also ask for a beckend screenshots or demo?
Best regards!
Deni.S
Hi,
the login/register functionality is handled via bbPress plugin. Theme doesn’t nor interfere with this at all.
Here are some customizer screenshots. Customizer functionality is handled via Kirki framework.
Lubos
Check the shortcode generator http://prntscr.com/dq1mdl this has been placed in terrible way. Where is the insert button? I can not move to the bottom of the popup and there is no button after selecting the option. I rate this item 2 start but I am feeling that you deserve one star for this. badly coded!
Hi,
I agree, this is a serious issue, but I wasn’t aware of this as nobody reported it yet. This occurs only on small screens, that’s why I (and other buyers I guess) missed it.
But why you haven’t contacted me first and gave me a chance to fix it? I see you are developer yourself, so you must be aware of the fact that bugs happen. There is no bugless software. Bad rating just hurts the author, but you won’t gain anything from it (unless the author refuse to help you, which obviously is not case here).
BTW, all shortcodes are described in the documentation, so it is not like you can’t use them without generator (but of course, it is much more easier that way).
Anyway, thanks you got back to me, I am going to fix it ASAP, should be ready within 24h (it must be approved by Envato, can take longer than usual because of New Year’s Eve).
Lubos
Hey, I understand it may have bugs. Anyway I should have contact you first. Please fix it ASAP and update the theme. I will change the feedback don’t worry. I am flexible person. Sorry for saying something about the feedback. Actually it annoyed me when I look at this first time. I am changing your review man. I like that you are replying really fast. Good support.
Sure, your frustration is understandable. Again, I agree that that bug is an ugly one. But getting it touch with me first just make more sense. Thanks for changing the rating! Really appreciated. I will let you know once the update is available, which should be today.
Hi, the update is available. You can download it from Downloads in your ThemeForest account. Once you update the theme, you will be prompted to update Lore Theme Toolkit as well, that’s where the actual fix is. Then, before you click on “Add Shortcode”, hard refresh your page via CMD + R shortcut to make sure the updated CSS is loaded. Let me know if it work for you please.
I just tried posting by first blog. While it shows on the main page, it doesn’t show the image that I have included in the post. How can I go about doing it? It shows up on the demo theme. Thanks.
Hi,
have you included the image as a Featured image? Feel free to share your URL.
Lubos
Sure, use this Custom CSS:
.page-post-single .post-thumbnail { display: none; }
Or make copy of single.php file in your child theme and remove code block starting on line 51.
Great, thanks!
Hey Lubos!
Back with a couple of small queries.
1. How do you get the articles to list under categories like you did here? http://preview.themeforest.net/item/lore-elegant-knowledge-base-wordpress-theme/full_screen_preview/16965024 On my front page, I am unable to show articles/sub-categories under it. My knowledge base looks like yours.
2. How do I change icon pack?
Thanks!
V.
Hi,
1.) You need to built your front page as a custom menu. Go to Customizer / Default Front Page Settings and check out “Content Grid Source” option for more info.
2.) It depends if you want to really change the existing icons, or just add some additional ones. Easiest way to add new icons is to use some 3rd party plugin. However, if you want to change existing icons for something else, you will have to hire a coder for that as that is unfortunately way beyond what I can offer via support. It is definitely not a trivial matter.
Lubos
Got it!
And, thanks for the clarification. Was interested in knowing how to go about it.Will look into it later.
Also, when I change icons, it doesn’t reflect properly in the knowledge base section. I was adding an icon ( loreico-code), and it doesn’t reflect. It works for the first category, but not for the one after. Also, if I use the loreico-heart icon, it shows on the home page, but not on the knowledge base section. Thoughts?
There is no such icon as “loreico-code”. Please share your URL, I can take a look.
It’s www.softwaretemplates.co – trying to change it for category ‘software development’. The icon was in your documentation. I added ‘loreico’ before I used it.
No, there is no such icon. There is only “loreico-file-code”.
Strange. In the documentation that came with the version I downloaded, there is such an icon grid size 20.
I’ve just checked it and you are right. The bundled documentation contains wrong set of icons. Sorry for that! I will fix it in the next update. In the meantime, please refer to this link. Again, sorry for any inconvenience.
No worries! Will use the link you provided.
When creating a custom menu, I can’t get knowledge base categories into the menu. How do I add them? The custom menu requires categories for icons to work, but using new categories doesn’t map to knowledge base. Any suggestions? Thanks. Here’s my site for reference softwaretemplates.co
When editing a menu, go to upper right corner and show Screen Options. There you can enable KB categories.
Sorry, but I don’t understand your second question. Please be more descriptive.
Perfect! It was just this question.
I was able to add KB categories, but the icons are not showing? If I add to description, it appears as text in the KB section.
The description with icon should look like this “loreico loreico-heart” (without quotes). It should contain ONLY icon class, nothing else.
Got it! I was updating it under categories. I just did it under menu, is working. Thanks.
Hey! Great theme!
I had a quick question – on the home page of my site, https://softwaretemplates.co/, I would like to show sub categories – how do I do it?
Also, I seem to be getting this notification “There are currently no articles in Knowledge Base”- any reason why? https://softwaretemplates.co/templates-category/early-stage/
Hi,
ad subcategories: please be more descriptive as I don’t know what exactly do you mean.
ad notification: this is some kind of bug, I will address it asap. Make sure you’ve checked the email notifications about the theme updates under your ThemeForest account / Downloads so you will get notified when the update will be available (hopefully on Monday).
Lubos
BTW If you don’t want to wait until update, you can fix it yourself by editing the code a bit. Just open taxonomy-lsvr_lore_kb_cat.php file an remove line 125.
Hi Lubos,
Thanks for the quick reply. I have notifications enabled. I’ll update the theme myself.
As for the sub-categories, what I meant was your theme shows articles http://preview.themeforest.net/item/lore-elegant-knowledge-base-wordpress-theme/full_screen_preview/16965024, whereas mine just shows the first level category – see www.softwaretemplates.co. I would like to show subcategories here, on the home page content grid.
Also, does the theme support sidebar for pages?
Thanks!
Regards, Vivek.
Go to Appeareance / Customize / Default Front Page Settings / Content Grid Source. You can set it to Custom Menu which will allow you to have any links there.
Ad sidebar: of course, you just need to se the page template to template which supports sidebar.
Got it! Thanks, much appreciated.
If you like the theme, please consider rating it 5* (under your Downloads). It will help me a lot. Thanks!
BTW, the update will be available today (it is 9:30am CET so I am just starting my day:))
Done! And, I’ll wait for your update I just need to update the parent theme, correct?
Thanks! Sure, only parent. Easiest way will be to overwrite the folder via FTP.
Updated version is available (you can download it from Downloads). Please let me know if it fixed your issue with that notification.
Didn’t get around to it. Will do so today and let you know.
Hey Lubos,
Wanted to check with you – under author profile, I can’t see any knowledge base articles? Possible to list them here?
Regards, Vivek.
P.S: Yet to update my theme. Will get around it today.
Author page lists only blog posts by default, but I will take a look in the next update if it will be possible to list KB articles as well. Thanks for feedback!
Ah! Any quick code update that will start showing them?
That’s not so easy, unfortunately. I’ve found this article, but I am not sure if it will be any helpful for you unless you have some PHP experience. The KB post type name is “lsvr_lore_kb”.
I’ll give it a shot. Else, wait for your update. Thanks! And appreciate the really (really) quick responses.
Great theme! I wanted to check if it’s possible to change position of the sidebar or add another one – basically move to a three column layout?
Hi,
you can change the position of the sidebar (or disable it), but you can have only one sidebar. I mean, with a second sidebar, the content area would be way too narrow. It really wouldn’t work with this particular design. You can always put some additional widgets into footer if needed.
Lubos
