101 comments found.
Hello, I would like to know why there are Conviva on the site web… Thanks I love your template good job… yoyo
Can you explain clearly and what do you mean by Conviva.
Thanks
Hello,
We’ve got same issues as cookuprecords on our website. Nothing is displayed in the galleries.
Sylvain
Please send me the wp-admin access. Choose technical problem.
http://spyropress.com/support-ticket/Thanks
Hello ! I love the Magician WPT ! But I have some questions : Can I integrate audio fils in “WORK”? It works already for video fils, isn’t it?
And I’m obligate to use the display screen behind the pictures in WORKS?
The Home : Can I remove the entry bloc placed directly on the video (in full video version) ? And show the menu bar always below the video, fit to all resolutions?
Thanks a lot for all answers !!!!!!!!
Caroline
Please send your url and screenshot for the issue using the support form here:
http://spyropress.com/support-ticket/Thanks
Hi there
Is it possible to setup a Portfolio (Works) so that when you click on an image, instead of it opening a larger version of that image, it opens a page (like this http://spyropress.com/magician-slider/2013/08/29/know-find/)
thank you 
Can you explain clearly wit screenshot so we guide better.
Thanks
Sure, how do I attach a screenshot? I don’t see an upload feature in this forum. Thanks
upload to dropbox or anywhere and give me link to see the screenshot. Use the imgur.com
Thanks, here you go https://www.dropbox.com/s/s6v10zccnx3pw5r/example.jpg
This is category and it is showing count of work in that category. So when you click on Brochure so it will go in inner page and show work in that category.
Thanks
Works featured image for the work testimonial is not fixed yet. The featured image show up above the information as a slide
Can you please show me the screenshot of error.
Thanks
I removed the portfolio and added it again. Works now
OK. Thanks.
We are getting better in support. Please support us by giving us 5 stars rating. next time we will reply fast.
See how to rate http://goo.gl/GC9Otn
Thanks
I received an email from you about a new update. But when I go to theme updates it says up to date !!
Please download from themeforest we have totally changed the framework.
However, it will not destroy your website. Just delete the current theme from your website and upload the new from themeforest.
Thanks
Horrible. Support is pretty much non-existent and the theme is buggy and missing some key features from the demo site. I’ve tried to get help for a month now with not a single reply.
we have mention 2 moths ago we have moved to zendesk and ni support will be given on direct email
Dear SpyroPress,
I would like to ask you some question. My first question is where can I find that area where I can change this: http://www.mymixes.hu/test/wp-content/uploads/2014/01/Screen-Shot-2014-01-22-at-10.03.44-1024x576.jpgSecond how can I manage my website to get this page:
your site: http://ivang-design.com/magician/slider/work.html my site: http://www.mymixes.hu/test/?portfolio=aaronThanks you for your answer!
Can you answear to me?
http://spyropress.com/documentation/magician/
See theme options video related to image you show above.
https://vimeo.com/album/2697328
We are getting better in support. Please support us by giving us 5 stars rating.
See how to rate http://goo.gl/GC9Otn
Thanks
This is the worst theme I have ever used. It makes no sense and is so hard to use for anyone who know how to develop websites. Don’t buy it.
Please wait today and we will update theme with its documentation.
Thanks
I dont know what you find hard…its better than typing shortcodes and html..each and every module is self-defined
Damn, theme looked good. Can’t do no support though!
I am giving support.
Thanks
Looks like it (sarcasm)
We are now working good on support.
Please check our documentation and the videos.
http://spyropress.com/documentation/magician https://vimeo.com/album/2697328Thanks
How can i add the icons to my nav menu that is the boxes under the large box in the home page? Also I’m not understanding how to make the home page one long page. Every time i click a page it takes me to another page, not scrolls down the home page. Please explain, i cant find it in documentation either of these questions. Thanks
Please see the videos of magician and documentation.
http://spyropress.com/documentation/magician https://vimeo.com/album/2697328Also watch this video.
https://vimeo.com/album/2693200/video/84581162Thanks
yes it supports wordpress 3.8
Have now contacted support twice now through there support contact page, the first time two weeks ago and am still awaiting a response.. I want to load the demo content but can’t seen get it to load from anywhere or get any help on this.. Are these guys ever going to reply…!!! Beware before you buy guys….!!!!!!
are you guys gonna reply to my emails, or give have my money back…!!!
please mail me your problem at info@spyropress.com
Thanks
What a crappy theme! No documentation and no forum (404 not found). Required plugins make the template bugs. Above all, it’s really hard to modify for developpers. 4 years doing Wordpress and I dont get shit.
Please read documentation and see videos.
http://spyropress.com/documentation/magician https://vimeo.com/album/2697328Thanks
I am unhappy with this theme. I have attempted to contact the developer for support, with no reply. The parallex effect does not work, the image alignment is wrong and it duplicates itself. I am requesting a refund.
We have remove that bug, and you get the update Today.
I can not find my licence number. Where can I find my serial number? I bought the regular $ 40. I would like to active, but I can not find the serial number?
It is under the download section
Hello,
I just bought this theme and this is the message error I have after trying to install it:
Installing the theme…
The package could not be installed. The theme is missing the style.css stylesheet.
Please let me know if there is a solution. I also didn´t see the same demo content on my downloaded folders, as the instructions state.
Thanks in advance.
Eurolatina.
Send us an email on support@spyropress.com and hooked up into our new zendesk ticketing system for quick resolution.
How to remove the Google map ? When removed the design gets corrupted !
Answered you on mail….
Send us an email on support@spyropress.com and hooked up into our new zendesk ticketing system for quick resolution.
I too have had issues with this theme. I moved on and purchased a different theme. I have had questions in this team’s support forums go unanswered. I see many unanswered questions in the forums.
Send us an email on support@spyropress.com because the forum us no longer for support that is more now of community forum.
Issues I have with this theme:
1. “Parallax Area” dividers are not centering vertically.
2. Can’t change the icons on the 5 buttons on home page.
3. Can’t add logos for social media (Instagram and Sound Cloud) on home page or team members.
4.When adding a “service list” theres no option to not have a button.
5. No option to add logo to home page instead of falling text.
6. Logo on menu bar looks awful, small and smushed.
7. When I select a category above the gallery (other than show all). Nothing shows even though their are images matching tagged with that category.
8. When I add a new row to the Syropress builder, how do I get that to show up in my menus? When I click the menu I want in the Syropress builder it gives this error: Parse Error in data returned from server toggle”
The site: http://mauricephillips.me/cookuprecords/
Do you realize how frustrating it is when this site should already be live, but its just stupid little bugs that are holding up the launch!!! Please fix or give workarounds for these issues. I’m not sure if you’re familier with how most designers on this site work, but usually questions are answered promptly and when someone posts on your forum you’re supposed respond to their question with a fix. Several of these issues have been posted in your forum weeks ago and you offered no help to your customers! come on! I want a refund! I need a professional website, not half a site! and can I also get a check for all the time I already spent working on this site!
We are moving our support to zendesk one more day and our agent will be solving all your issues and bugs.
MOVING THE SITE FROM TEST SERVER TO MAIN SERVER, IT WON’T TAKE MY VERIFICATION CODE!!!!!! HOW TO I MOVE IT!!!!!! NEED IMMEDIATE ASSISTANCE!!!!!! SITE DOWN! LOOSING MONEY!!!!
A lot of these issues haven’t been addressed in the new update. Wanted to check that you’re still working on them..
1. “Parallax Area” dividers are not centering vertically. – Look on my site – BIG DEAL!! MAKES WHOLE SITE LOOK BAD!
2. No Social Media Icons for Sound Cloud – NOT A HUGE DEAL, but in most themes you can just change .png files, this appears to be a font, its different and I’m unfamiliar with it.
3. When I select a category above the gallery (other than show all). Nothing shows even though their are images matching tagged with that category. – JUST BASIC FUNCTIONAILTITY, THIS WHOULD WORK!
4.When adding a “service list” theres no option to not have a button. I want the box without the more info button. – NOT A BIG DEAL, BUT WOULD BE NICE!
5. No option to add logo to home page instead of falling text. – Kind of a big deal as the logo on the menu bar is so small you can’t even see it well.
Please view site: www.cookuprecords.com
HI,
1. We don’t get you on this. Please send screenshot with error marked on it.
2. We are using Fontawesome and it dont have soundcloud icon.
3. That is not the case please check the item which are rendering on the page. All the items are from production writing none is on recordingmixing.
4. Please check carefully we have added an option to disable the button in new release.
5. That is also done.
Send us an email on support@spyropress.com and guide you more.
Thank you for your help! I sent an email a few days ago, but haven’t heard back…
1. Here’s a screen shot of the issue I’m having with the parallax divider not centering vertically. You can see the top of the image tiling above the bottom of the image. Rather than centering it vertically so it looks right. I’ve seen other people comment on this issue in your forums. One person mentioned that it corrects its self if you have the gallery as the top row in the sypress builder, this does not fix it for me. Screen Shot: http://cl.ly/image/040n0D3G2112
2. When I select a category above the gallery (other than show all). Nothing shows even though their are images matching tagged with that category.” Your response was “That is not the case please check the item which are rendering on the page. All the items are from production writing none is on recordingmixing.” On the screen shot below please note that this image is tagged with recording/mixing Screenshot: http://cl.ly/image/2r3k2c3C0V0g Also if a gallery category isn’t being used it doesn’t show up on the gallery. Please see this screen shot where it shows that no images are shown when the category is selected. Screenshot: http://cl.ly/image/3h0o46002z28
I still haven’t heard any acknowledgment that you’ve even received my issues here or on zendesk….
any one there?
REPLIED
STILL NOT RESOLVED. AUTHOR DOESN’T PROVIDE CUSTOMER SERVICE! AND THEME IS BUGGY!
You need to update the theme and the bugs in version 1 is all resolved.
I DID UPDATE THE THEME!!!!! YOU ARE CLUELESS!!! I’VE TOLD YOU THIS 20 TIMES!!!! I”VE UPDATED!!! AND SENT YOU EVERYTHING YOU REQUESTED AND STILL NOTHING!!!!
3 Months Later and still getting the same runaround!
Use big images none have complain this just you
Use big images none have complain this just you
For support of Spyropress Item please visit http://spyropress.com/support/ Note: Please create ticket with your purchase-code otherwise you will not be entertained.