85 comments found.
hi.. 2 problems:
1) how do I get the todays deal to work? I can’t get the products in the homepage with a counter etc…?
2) How can I display the category field in the left sidebar, like in the theme layout 1.. I tried it in configuration and activated, but still no results.
best regards Henrik
Dear sir,
1) how do I get the “todays deal” to work? I can’t get the the deal products in the homepage with a counter etc…? => Please refer our guide: http://www.magentech.com/documentation/how-to-set-a-product-to-on-sale-in-prestashop-1-6/
2) How can I display the category field in the left sidebar, like in the theme layout 1.. I tried it in configuration and activated, but still no results.
=> Please open Menu Modules >> find: Block layered navigator module. Edit template in module configuration. Choose all categories.
Thanks & regards!
Hi.. I have a problem installing the theme. I extract the zip file, and it looks like its installed in prestashop, but when I press the button “use theme” a error page comes up.. Could you please help me? so I can start uploading products 
Best regards Henrik
Dear sir,
It seems that you installed the quickstart package. Please install the theme package in download file. Please follow our documentation. http://www.magentech.com/documentation/sp-matrix/Thanks & regards!
Okay.. but I have another problem then. When I want to add modules (the module you provides) then this message comes:
“[PrestaShop] Fatal error in module file :/var/www/dealkup.dk/public_html/modules/spverticalmenu/Verticalmenu.php: Redefinition of parameter $id_shop”
How can I fix this?
Dear sir,
In order to allow me to help you as fast and efficient as possible, please submit a ticket to our ticket system where you can safely share your website link and login details if necessary. We will check this issue on your site directly. Here is the link for your submission: http://magentech.com/member-area/submit-a-ticket/submit-ticket
Thanks & regards!
Webmastergreg: You changes css with at: sp_matrix\themes\sp_matrix\css. Or You changes css at: sp_matrix\themes\sp_matrix\sass. But you need Koala software. Good Luck!
Sorry to bump you here, but already sent you three support request, but no answer at this time. I want to know what is the best way with your template to do some css changes, because I’ve tried lots of methods but nothing change at all on the design. thanks
Dear sir,
Please try to clear cache and check your site again. For the issue with our technical support, please send us your ticket number. We will check it right now.
Thanks & regards!
Ok, but I’ve never received any ticket number, your support site always told “0” after each ticket submission with no mail sent. Anyway I will open a new one. Thanks peterkane for the advice, I will try this.
ERRORES, no paran de salir errores. mala compra.
TECHNICAL ERROR: unable to save update quantity Details: Error thrown: [object Object] Text status: parsererror
Notice: Undefined index: advanced_payment_api in /var/www/vhosts/sexify.es/matrix.sexify.es/tools/smarty/sysplugins/smarty_internal_templatebase.php(157) : eval()’d code on line 858
Notice: Trying to get property of non-object in /var/www/vhosts/sexify.es/matrix.sexify.es/tools/smarty/sysplugins/smarty_internal_templatebase.php(157) : eval()’d code on line 858
Notice: Undefined index: advanced_payment_api in /var/www/vhosts/sexify.es/matrix.sexify.es/tools/smarty/sysplugins/smarty_internal_templatebase.php(157) : eval()’d code on line 75
Notice: Trying to get property of non-object in /var/www/vhosts/sexify.es/matrix.sexify.es/tools/smarty/sysplugins/smarty_internal_templatebase.php(157) : eval()’d code on line 75
solucion?
Dear sir,
In order to allow me to help you as fast and efficient as possible, please submit a ticket to our ticket system where you can safely share your website link and login details if necessary. It will also be much easier for us to keep our conversation organized over there! Here is the link for your submission: http://magentech.com/member-area/submit-a-ticket/submit-ticket
Thanks & regards!
ya he encontrado el problema. es el modulo SP Cart block
Dear sir,
Did you submit ticket? Please let us know if you need any further assistance.
Thanks & regards!
I am sending them and I have no answer. not I receive registration confirmation email
Dear sir,
Could you please send your ticket number or your email that you used it to submit ticket?
Thanks
me registre con manolocarreracortina@gmail.com
I use the version 1.6.0.11 and I can not change it for a module that is not compatible with another version superios. and spblockcart module is not compatible with this version. I need to be compatible, to run everything.
traductor google
Dear sir,
Your account is blocked so we cannot find your ticket. Now our team sent the feedback in your ticket MTT-THEMEFOREST-72P6U22Q9V. Please check it again.
Thanks & regards!
Hello. I got some questions about the Theme i bought. I tried to translate the “Seach Box” and the “Your Cart” but can not find it in the modul. Also i need the Sp mega menu fixed, “Forsiden” Need to be homepage, and “Kategorier” need to be all categories with Sub categories also, and then “Blog” need to be blog. I tried to do all this, but it seems likes it bugging all the time. Last thing is i need The vertical mega menu “Catergories” Changes to “Kategorier”
Best Regards.
Dear sir,
Please follow this guide to translate Matrix Prestashop theme. http://www.magentech.com/documentation/how-to-translate-prestashop1-6-theme-and-modules/Thanks & regards!
Hello
How can I show “Accessories” in my product page? Although I have set some accessories on the Associations Tab, these do not appear under my product.
Thanks in advance
Dear sir,
We are sorry that we do not get your point clearly. Please send us the screenshot so we can take a closer look.
Thanks & regards!
Hello
The pruduct_full.tpl doesn’t support “accessories” tab, which should be shown with “Features” and “Attachments” inside the Product Details page. Screenshots are available. I will create a ticket.
Dear sir,
Please feel free to discuss with us via your ticket.
Thanks & regards!
Hi skyoftech,
I changed many files in the theme but I have to make the last day on the SpMegaMenu bug. can you tell me which files to edit for Release on Feb-24-2016 ?
Thank you
Dear sir,
Please submit a ticket. Our team will fix this bug directly on your site. Here is the link for your submission: http://magentech.com/member-area/submit-a-ticket/submit-ticket
Thanks & regards!
me uno a contactgr, cosa mas mala imposible. problemas por todos los lados. digan me donde se modifican los css, por que no hay manera de que se guarde la modificación.
Ingles Google.
I join contact gr, more bad thing impossible. problems on all sides. tell me where you modify the css, that there is no way of modification is saved.
Dear sir,
In order to allow me to help you as fast and efficient as possible, please submit a ticket to our ticket system where you can safely share your website link and login details if necessary. It will also be much easier for us to keep our conversation organized over there!
Here is the link for your submission: http://magentech.com/member-area/submit-a-ticket/submit-ticket
Thanks & regards!
from mobile – price ranger isn’t working why?
Dear sir,
We noted this issue. We will check on mobile device again and inform you later.
Thanks for your care!
After one month of experience with this template I only have to say this. It was one of the worst experience. The template has many-many issues. 1. Megamenu doesn’t work as it should. It’s impossible to re-arrange the menu items. If you have many items and you want to change the order you have to delete and re-create them. 2. Modules inside megamenu i.e. prodicts do not appear correctly 3. The template doesn’t use the standard Prestashop positions which makes it very dificult to use othe modules. 4. The translation is a big pain. Many strings are hard coded inside the .tpl files. This means of course that if you update you will lose the translation. 5. The manufacturer’s page doesn’t work right. Sorting is broken. 6. The documentation is not complete. A lot of information is missing i.e. classes used. 7. The worst of all. The support is not sufficient. I have sent so many tickets without any actual help. My last ticket from February 21th, has not been assigned yet. Many answers regarding the translation were wrong.
I’m so dissapointed with my purchase, not because of the cost of the template but because of all the above.
Themeforest should be more careful and protect the customers.
Dear sir,
We are sorry for your troubles. And thank you for your report, we will note these issues in the next version. Our support team answered your ticket. We are so sorry for this lateness. Hope for your understanding.
Thanks again!
podrían colocar idioma en español en la próxima actualización.
Dear sir,
We are sorry that we don’t have plan to set up Spanish in the next update. We will send you the guide to translate this theme to your language.
Thanks & regards!
al traducir al español se pierden los nombres de los campos
to translate into Spanish the names of the fields are lost
https://www.dropbox.com/s/izfudr4k7rpnmvw/Captura%20de%20pantalla%202016-02-18%20a%20las%2023.49.46.png?dl=0solucionado
solved
Hi! not displayed on the site mega menu.
Dear seorange,
In order to allow me to help you as fast and efficient as possible, please submit a ticket to our ticket system where you can safely share your website link and login details if necessary. It will also be much easier for us to keep our conversation organized over there. Here is the link for your submission: http://magentech.com/member-area/submit-a-ticket/submit-ticketThanks & regards!
I have also left a ticket at the support, but I would like also mention here that the “download” tab at the product page is not working. Could you fix it please?
Dear panosxgr,
I checked that it still works. Could you please try again?
Thanks & regards!
And i have a lot of errors , when i try to activate an menu…it dosen’t show….if the problem dosen’t get solved, i want a refound! Please offer me custoumer support. Thanks!
Dear tiry213,
Please submit a ticket and send us your ticket number. We will fix your problem directly.
Thanks & regards!
Dear sir,
For this issue, we updated , please submit ticket, we will help you fix it.
Thanks!
FAQ’s
.
Official Support
I have same problem megamenu Property MegamenuGroup->title is empty at line 954 in file classes/ObjectModel.php
Dear stroniarz,
Please submit a ticket and send us your ticket number. We will fix your problem directly. Here is the link for your submission: http://magentech.com/support/tickets
Thanks & regards!
No full width banner options?
Dear sir,
Which banner position you are mentioning? Please check homepage style 2 with full banner slider. http://prestashop.magentech.com/sp_matrix/en/Thanks & regards!
Hi, when i install the template and i want to modify menu module or others..apears a lot of erros, same erros appears when install the quick instalation package, please someone to help. Sorry for my bad english.
Dear tiry213,
We are sorry for this late. Did you submit ticket to our official support?
Thanks & regards!
Hi, i write a ticket and when i want to send it…it show a message with your work time…and i dont know if the ticket was send.
Dear tiry213,
Could you please send us your ticket number to check?
Thanks & regards!
I have the same problem with the Megamenu, Property MegamenuGroup->title is empty at line 954 in file classes/ObjectModel.php
I have opened a ticket but still haven’t response.
Dear sir,
Sorry for late reply because we are in Lunar New year holiday within 10 days ( from 5th to 15th of February, 2016). Therefore, maybe our support will be temporarily suspended and late in reply, hope you understand for us. After comming back, we will solve it first.
Thanks so much! and happy new year!
