1727 comments found.
I encountered a problem with your template, I installed it on a wordpress 6.0 and the demo import did not work. So I deleted everything and I put back a wordpress 5.8 and there my purchse code does not work. How can I do ?
Hello Michelm2904!
You need to deactivate license in case you would like to delete the whole site. Please note that there are no issues with WordPress version 6.0.
Please get in touch with the support team via https://nativewptheme.net/support/support-ticket and we’ll help you with the license and demo import.
Best regards,
DFD team
I am trying to use Gravity View (https://www.gravitykit.com/) to build a page where visitors can edit their own form submissions.
I have built the form, and built the view but when a logged-in visitor goes to the page, they see blank space where they should see the edit submission form. I took it up with Gravity View’s tech support and they say that the theme isn’t loading jQuery on the edit submission page.
I tried switching themes from Native to a Wordpress default theme and that does fix things. The submission editing form appears and a user can make changes.
Can you help me with this?
Hello Cmkl!
We haven’t tested the requested plugin and haven’t accomplished compatibility with it. We are not sure we can be helpful. Due to the war in Ukraine (and the whole of our team are Ukrainanas and we are constantly under attack even though some of us have already had to leave their ruined homes and moved to other regions), our work is pretty limited and we cannot provide you with the service which is above the theme’s support, unfortunately.
Best regards,
DFD team
Hello.
I hope you can help me please.
My customizer settings are missing?
Also my WP bakery is showing the option for my page layouts but i cant select any only inhert option works.
I am very confused, your help is much appreciated.
Kind regards Caroline
Hello Caroline!
We have got your ticket and already emailed you back.
Best regards,
DFD team
Hello
I am using your DFD theme.
But it seems to be broken, I cant see anything in the backend
Example: in the wordpress dashboard or what i can see is in the pages section is all the content goes over to the left of the page and im not able to edit it.
When i disable your DFD theme and use the default theme it works perfectly and i can my normal wordpress pages layout. (in the backend) I can also use the WP bakery but I cant use this when i have your theme active.
Can you help me with this.
Please and TIA
Caroline
Hello Caroline!
Could you please submit a ticket here https://nativewptheme.net/support/support-ticket and we’ll check your request? Please do not forget to clarify the WP and FTP access details for checking.
Best regards,
DFD team
Hello, I have problems with the redux framework on the dfd extensions plugin in an old version. I downloaded the new version but there are no plugins anymore there. A complete update of the theme is too risky for me due to customizations.
Hello Ravi000!
We are not able to support the old version of the theme or plugins (your support is expired by the way). Please make sure you have updated the theme, and activated it with the purchase code. After that, you will be able to update DFD Extensions. The plugin will not be available until you activate your theme copy.
Best regards,
DFD team
Hi. I am using Elementor. I have a serious problem with changing the section width settings. I can’t set the boxed option, and I need it in some sections. I tried to change it in the page settings (as the default) and in the element module settings. No reaction to changes. The matter is urgent, so I am asking for your help. Thank you in advance.
Hello Radek_71!
Could you please submit a ticket here https://nativewptheme.net/support/support-ticket and we’ll heck your request?
Best regards,
DFD team
Done.
We have got your email and get back to you as soon as possible.
Best regards,
DFD team
Another bigger question.
My client’s site (https://cahp-acecp.ca/) has a membership directory (https://cahp-acecp.ca/membership-account/directory/) that shows all the site’s members and allows a visitor to click on a member’s name to see that member’s profile.
Only lately, when a visitor clicks on a profile link(eg: https://cahp-acecp.ca/membership-account/profile/?pu=emma-abramowicz), they are 302 redirected back to the directory page.
The server logs indicate this. See below.
However when I disable the Native Child theme and use a Wordpress default theme, the link to the profile page works as expected.
Is there a reason why Native would be redirecting or rewriting these URLs?
172.83.170.90 cahp-acecp.ca – [31/May/2022:18:42:02 +0000] “GET /membership-account/profile/emma-abramowicz HTTP/2.0” 302 0 “https://cahp-acecp.ca/membership-account/directory/” “Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/101.0.4951.64 Safari/537.36” | TLSv1.3 | 0.599 0.599 0.599 BYPASS 0 NC:200000 UP:SKIP_CACHE_NO_CACHE
Hello Cmkl!
The theme itself has no redirect features. Please get in touch with us via ticket and we’ll be able to check the issue for you.
Best regards,
DFD team
The problem isn’t the Native theme. It’s in some custom code that was deployed in the Native child theme. Thank you for your response.
Thank you for the feedback! Glad to know the issue is resolved.
Best regards,
DFD team
I am trying to troubleshoot a problem on my client site (https://cahp-acecp.ca) that uses this theme. I have set up a staging server (https://staging3.cahp-acecp.ca) to diagnose the problem.
I updated and activated the theme on the staging site and now the production site is saying the theme is not activated. I paste in my purchase code d977721a-4bc9-4d29-abf5-e5a1f0f2e2ea and it tells me it’s not active.
I am I to understand the purchase code can’t be used on my staging site and my production site at the same time? If so, how do I deactivated it on my staging site so that my client can get their website back?
Hello Cmkl!
Please deactivate the theme via admin panel https://tinyurl.com/28vzpplu(after that the code might be used) and get in touch with us via ticket, we’ll activate the subdomain for you as the license can be used on main and subdomain at the same time.
Best regards,
DFD team
I bought your Native template and also downloaded the layerslider and slider revolution plugins, but in the downloaded documentation there is the date but not the license number. Can you let me have the license of the two plugins?
Hello SLP-Web!
The activation of the plugins doesn’t affect their functionality. And as for the activation of the plugin, please check this post: http://nativewptheme.net/support/knowledge-base/plugins-activation In case any questions appear, please, let us know.
Best regards,
DFD team
I was updating the theme plugins as usual, but I receive this error: PCLZIP_ERR_BAD_FORMAT (-10) when trying to update dfd extension. Now my website is broken because the theme is updated but not the plugin.
This happened also with the other theme plugins (like wpbakery and rev slider) but in this case I could manually install them. The dfd extension plugin is not included in the plugins folder of the theme.
Could you please let me know how I should proceed?
Fixed, thanks to user naturalbodz. I saw his comment that I needed to activate the theme for the plugins to update.
Hello Laustar92!
Glad to know the issue is already resolved.
Best regards, DFD team
Ciao, sto provando a caricare il tema acquistato ma non me lo fa fare. La schermata mi dice: Il file caricato supera la direttiva upload_max_filesize in php.ini.
Hello Dagostinoalessandra3!
Please get in touch with the hosting provided support and increase the upload_max_filesize value. The Theme requirements can be found here https://nativewptheme.net/support/first-steps/getting-started.
Best regards,
DFD team
Ciao, ho verificato e aumentato il valore di upload_max_filesize. Ma mi da quest’errore adesso: Il link che hai seguito è scaduto. Prova di nuovo.
Could you please, submit a ticket here? Please clarify the link to the site and WP access details for checking.
Best regards,
DFD Support Team
Hi, i remember that before it was option to upload a grid of client logos, do you have it now in this template, if yes, show post the link
client logos like this https://www.prescientdigital.com/images/Clientslide.pngHello Stas!
The client logo module’s examples can b found here https://nativewptheme.net/shortcodes/clients-logos/.
Best regards,
DFD team
Presale question
Hi, I will soon create a site whose header will have to be slightly different depending on the screen (desktop, tablet, mobile). I saw that your theme offered a header builder. It is very good.
On the other hand, in addition to the menu elements, button, text… can we easily integrate code elements into the header (html, javascript, wbbakery shortcode for example…)?
regards
Hello Datanaute!
Please check the screenshot , here is the list of the available elements.
We can also suggest you test the theme by yourself before purchasing to make sure it suits your needs. Just contact us via the Envato contact form https://themeforest.net/user/dfdevelopment#contact.
Best regards,
DFD team
Hi, can you help how can i enable the short panel on mobile in portfolio pages? Desktop works, but on mobile not. Thanks
Hello Globalmedia1!
Could you please get in touch with us via ticket http://nativewptheme.net/support/support-ticket? We’ll check what can be done.
Best regards,
DFD team.
Hi. I have just purchased the updated Native theme from theme forest for my website. It was already installed; but needed updating? The theme is stil broken on my site: https://naturesreflectionphotography.com
What do I do? It looks like the WordBakery and the Rev Slide is not working. Please tell me what I need to do to reinstall; reload and fix the site. Thanks.
Purchase codes- I just paid another 50 USD WITH SUPPORT, so I expect that I will receive the support I need. Authors may ask you for a purchase code to verify that you’ve purchased this item.
7c5067c8-540d-456a-8850-43bd5938b223 – 27 Apr 2022 REGULAR LICENSE
Hello Nature333!
Could you please get in touch with us via ticket http://nativewptheme.net/support/support-ticket? Please clarify the link to your site and WP and FTP access details.
Best regards,
DFD team.
Thanyou for sharing. can i use it on my dan the man website
Hello Tmevents!
The theme can be used for any project if the theme’s functionality is suitable for your needs.
!note We have added compatibility with the Elementor plugin, added custom widgets for the Elementorand launched a couple of Elementor demos.
https://nativewptheme.net/elementor-one/ https://nativewptheme.net/elementor-two/Best regards,
DFD team
Hello. Can’t install required plugins.
Install Required Plugins The installation and activation process is starting. This process may take a while on some hosts, so please be patient.
Installing and Activating Plugin DFD Extensions (1/3) Downloading installation package from http://dfd.name/check-native/plugins.php?plugin=dfd-extensions&code=… Unpacking the package…
Warning: unlink(/tmp/plugins-xqWbkj.tmp): No such file or directory in /home/customer/www/realtylawtexas.com/public_html/wp-admin/includes/class-wp-upgrader.php on line 333 Installing the plugin… Plugin installation failed. An error occurred while installing DFD Extensions: The package could not be installed. The plugin contains no files..
Installing and Activating Plugin WPBakery (2/3) Downloading installation package from http://dfd.name/check-native/plugins.php?plugin=js_composer&code=… Unpacking the package…
Warning: unlink(/tmp/plugins-nRZPlc.tmp): No such file or directory in /home/customer/www/realtylawtexas.com/public_html/wp-admin/includes/class-wp-upgrader.php on line 333 Installing the plugin… Plugin installation failed. An error occurred while installing WPBakery: The package could not be installed. The plugin contains no files..
Installing and Activating Plugin Revolution slider (3/3) Downloading installation package from http://dfd.name/check-native/plugins.php?plugin=revslider&code=… Unpacking the package…
Warning: unlink(/tmp/plugins-slf1yP.tmp): No such file or directory in /home/customer/www/realtylawtexas.com/public_html/wp-admin/includes/class-wp-upgrader.php on line 333 Installing the plugin… Plugin installation failed. An error occurred while installing Revolution slider: The package could not be installed. The plugin contains no files..
All installations and activations have been completed.
Hello Kenthompson!
Could you please get in touch with us via ticket http://nativewptheme.net/support/support-ticket? Please clarify the link to your site and WP and FTP access details.
We are located in Ukraine so we are not able to provide support in time sometimes because of the war of Russia against our country, sorry for the inconvenience.
Best regards,
DFD team.
Hello, when will update 1.6 be available in Envato Market to update theme? Thanks! I download the files from Envato and it’s version 1.5.9
Hello Ftazon!
The developers’ team will check and update files as soon as possible. The update is available from the admin panel. Please get in touch with us via ticket http://nativewptheme.net/support/support-ticket if our help is needed.
We are located in Ukraine so we are not able to provide support in time sometimes because of the war of Russia against our country, sorry for the inconvenience.
Best regards,
DFD team
I’m quitting this theme after 5 years of hear pulling, which is the most exciting I could get from your theme. Why ist der mobile flyover menu so crappy? Fonts are tiny and It conflicts with other javascript on the page, namely layerslider, so I cannot have layerslider running behind the menu open, because the website gets stuck. Other themes seem to handle this so well but native seems to still use last century technology, ....maybe that’s why you call it “Native”???.
So basically I’m quitting because your mobile version is the great caca that overflowed my pacience bucket already full of native caca.
My custom CSS is so full of fixes for so many items besides your mobile thingy that I even had to install a plugin just to edit your theme options UI, so your “super practical horizontal navigation buttons” don’t take 50% or more of my 14 inches laptop screen (¿do you really think all web designers use huge screens? ¿didnt you ever expect a digital nomad using your theme?) ....many of your fonts not loading a different custom font from Montserrat, ven though declared on theme options, and them if I delete Motserrat, not even Arial is loaded on windws, because… you declared it wrongly in inner CSS…. So about 100lines from my custom CSS are only to change “your” redux options FROM THIS: font-family: “Arial, Helvetica, sans-serif”; TO THIS: font-family: “Arial”, “Helvetica”, sans-serif !important; ....being Montserrat by the way like a cystic cancer you cant get rid off even sinking the theme in chemotherapy… but I’m not going to keep on ranting more ...Enough! (door slamming)
Hello Fabrica_Digital!
Thank you for the detailed feedback. Hope you’ll find the item which suits you more.
Best regards,
DFD team
and that was just the tip of the iceberg…. I really tried, I swear. Best regards to you too.
We respect your decision and honesty.
Best regards,
DFD team
Hello, when will update 1.6 be available in Envato Market to update theme? Thanks!
Hello Sebasagosta!
The update is already available.
We have added compatibility with the Elementor plugin, added custom widgets for the Elementorand launched a couple of Elementor demos.
Best regards,
DFD team
Hello, I have Envato Market installed but don’t see the update for version 1.6 available.
Please update from the admin panel. Please get in touch with us via ticket http://nativewptheme.net/support/support-ticket if our help is needed.
We are located in Ukraine so we are not able to provide support in time sometimes because of the war of Russia against our country, sorry for the inconvenience.
Best regards,
DFD team