Hi, I used your Native template but the support has expired. After updating the WP and PHP version the site doesn’t work anymore. I also can’t update WpBakery as it asks me for the license. Do I need to renew my license to get help?

Hello I have a problem with your theme on woocommerce I create a variable product and I set the picture, description, price for each variation, everything is ok until this step, but when I add a sale price for any variation something goes wrong and the signle product page doesn’t load except the custom header with the product name

Hi,

I use Native theme on a client’s website since 2018, but since a few months, when I try to update the website, it breaks the display and WP Bakery doesn’t work anymore. I want to update the theme & WordPress version and make changes to the website, but I can’t.

Could you please help me ?

Thanks & regards

Hello, After the latest updates, the Checkout page no longer displays correctly. This is a theme error, in other themes the display is normal. See screenshot: https://drive.google.com/file/d/1lo9gzq2NJe4gua2PFhzlpaNf4A4Gm85J/view?usp=share_link Thank you.

If i want to update my website from DFD Native Child Theme V1.0.0 to V1.6.3, the website-design does not work. which workaround is here possible?

I just purchased Native Theme. Installed Wordpress, uploaded theme & child theme, uploaded plugins. Now trying to use Demo Import on #15, and nothing happens. I get the Install Demo Content popup, I say “YES”, and nothing happens. I’ve tried it over 10 times. Can you help? Thanks

Also, I went to your Support site to sign up with this License of Native, and again, nothing happens when I put in all the info. It just clears the input fields, and nada…

PS – this is my 3rd Native theme install, and this has not happened before.

Anyone else having issues with “full-width” sections/settings since version 1.6.4? All of my full-width elements are now “boxed”. Thanks!

Hi team. I am updating my website made with Native. I upgraded the php version to 8.0 but the visual composer doesn’t work also the website has display problems. How can I proceed to upgrade? Should I buy a new license and replace the theme in the “themes” folder? Will my child theme still work?

Thanks in advance

One page scroller sticks on footer in mobile view

Hi there, after installing theme si not possible to install required plugins and activate theme neither. Any idea to solve? I’ve already sent a message through envato form. Thanks

Hello. we have purchased the theme with a license. When I try to register on your site with the license key and enter the license in the box, the page just reloads and nothing happens. ask for assistance

Hello,

I was just going to edit the child theme functions.php and realized there isn’t one. Is this something you plan on creating in the future? I don’t want to break the child theme by creating my own if I can avoid it.

Hey, I have bought your theme, but now I want to extend support your current offer is 13.88$ but when I try to extend it charges 34.88$, I just want your current offer to renew your support, updates to guide me on how can I do it otherwise I will still use older ones

Hi after update to PHP8 DFD plugin give a crash to the site I update ll plug in and them but I have a bad visualisation.

Hello, I use DFD Native for my website ( http://franchisemeup.com ) but it is unusable because the theme is not compatible with the version of Wordpress. How to do please ?

Hello Author

- I have upgraded latest theme and plugins but after that there is one section error regarding portfolio slide is “[get_portfolio_slide]”. See this screenshot: https://prnt.sc/oP9K8hjMxTe0

Here is my site url: https://www.remoteon.co.za/

Hello, I am trying to activate the theme with the Item Purchase Code I got from the order but it just produces an error code: “Please enter a valid code”. I can’t login to support either because the purchase code is invalid there also. I purchased the theme on 2022-01-03 What do I do?

hi i cant activate with purchase code the new theme version ??

Hello, I am trying to disable Google Fonts. I have standard or custom fonts assigned everywhere that I have previously uploaded. Also, I have included and configured the plugin OMGF and OMGF pro, cleared the cache several times but still I get the hint with different Google Font checkers:

Stylesheet

Font

How can I remove this?

Thank you for answering!

Hello,

I am unable to import a demo. I have an error in my browser console, saying : POST https://dev.sodheve.fr/wp-admin/admin-ajax.php 400 (Bad Request)

Can you please help?

I tried importing content.xml with WordPress import and I have the following error : Sorry, there has been an error. The file does not exist, please try again.

Thanks for your help.