Discussion on Native - Stylish Multi-Purpose Creative WP Theme

Discussion on Native - Stylish Multi-Purpose Creative WP Theme

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1727 comments found.

Hello, how can we unregister the license from a nonrunning website, so that we can use it on another one? Thanks!

Hello Qvantus!

Could you please get in touch with us via ticket here and clarify the purchase code?

Best regards,
DFD Support Team

Solved by your team. Thanks!

Glad to help!

Best regards,
DFD Support Team

Hi I can’t update DFD Extensions 1.6.62 have you a solutions?

Hello Obliquo!

Could you please get in touch with us via ticket here and clarify the WP access details?

Best regards,
DFD Support Team

Hello!

I’d like to ask for advice. What extension do you recommend, as I could block the portfolio page and the portfolios so that only registered visitors can see them? I’ve tried a couple of times and the page is blocked, but the portfolio list appears and the portfolio can only be commented on.

Hello Globalmedia1!

Unfortunately, we cannot be helpful in this case as we haven’t tested ay plugin for this purpose.

Best regards,
DFD Support Team

I am getting Please enter a valid code message even i am putting valid purchase code. I have not used this code anywhere. Can you help me to resolve this issue?

Could you please contact us via Envato contact form?

Best regards,
DFD Support Team

I have sent message through the contact form. Please resolve this issue asap

Emailed you back.

Best regards,
DFD Support Team

I write you a ticket

Hello Yvespepitomalette!

We have got your ticket and get back to you as soon as possible.

Best regards,
DFD Support Team

The activation of Slilder Revolution worked at first. If i want to acitvate wirh my code, it says now “key is invalid”. I created a account at Slider Revolution (), still not working. Slider Revolution with all functionality is the main Reason, i bought this template. Can you help me? Thank you.

In case you’d like to use the premium version of the plugin you need to purchase your own copy. Bundled plugins cannot provide premium functionality.

Best regards,
DFD Support Team

I did a lot of research and was convinced, the slider revolution plugin would come with premium functionality, as it is advertised: ” ...and bundled WPBakery Page Builder, Slider Revolution and other premium plugins will allow you to get your project done easy and fast.”. How could i know, that it would be a reduced plugin?

We are sorry that you get the Premium plugin description including individual licenses for the plugins.

Best regards,
DFD Support Team

Hello. I have purchased your template 21 times and have never had this problem. After buying it, it does not appear in the download section. I have bought it again and I have not had that problem.

I need you to return the money for the purchase with error. The invoice is this Date: 26 Apr 2023 Invoice No: IVIP50686894 Order No: 176887167

Hello Leitmotivmedia!

All financial questions are managed by Envato team (we do not have any info or access to orders or invoices). Here you can submit a request https://help.market.envato.com/hc/en-us/requests/new

Best regards,
DFD Support Team

Thanks, I just did it as you indicated

Seems you have raised a refund for the latest purchased copy, please, create a request directly on that page https://tinyurl.com/2c5tqolt

Best regards,
DFD Support Team

Hi, Why is my website looking like this after update: https://perspectiefplus.nl/

Is looks like the theme aint working.

Hello Daand7!

Could you please get in touch with us via ticket here and clarify the WP access and the issue in details ?

Best regards,
DFD Support Team

Hi, tried using my purchase code but i was not able to proceed. Can you check which site is using it? Thanks!

Hello Mrdot626!

Sure, please contact us via Envato contact form?

Best regards,
DFD Support Team

Hello DFD Team i have a problem in customization section i cant find any thing inside header section as you can see in the screen recorder here https://spacesarchitects.co/wp-content/uploads/2023/04/Customize_-Spaces-Architects-Google-Chrome-2023-04-06-05-15-46.mp4

Hello Ebrahimembaby!

Please check Native > Theme Options.

Best regards,
DFD Support Team

You didnt give me solution for this bug .. how to solve it ?

You can add code into Theme Options > General Options > Custom CSS/JS > Custom CSS for admin area:

.redux-group-tab {
     display: block !important; 
}

Please note, theme options would be ruined.

Best regards,
DFD Support Team

hello dfd team i want to deactivate my code c6bd7ca3-d596-4c31-9719-dc4c5190b55d cause i migrated from old host server to new one with the same domain name and the theme cannot be activated after i migrated to the new server .. thanks a lot

Hello Ebrahimembaby!

I have deactivated the code for you.

Best regards,
DFD Support Team

How to deactivate that registration if registered elsewhere. I can not login thrue website:https://nativewptheme.net/support/wp-login.php?action=register

Even when I put correct: PURCHASE CODE

Please for help!

Can you please help me to deactivate code: 1228a89f-b449-41b9-884d-ee4a08724e29 REGULAR LICENSE

I lose previous domain and website disappear. Best regards,

Hello Aisvu!

I have deactivated the code for you.

Best regards,
DFD Support Team

Hello, I have 6 DFD Native licenses but only 5 websites with DFD Native theme in use @ the moment.

When I want to activate a 6th website none of the purchased keys are valid, and I didn’t keep track of which purchased key I used on what domain/site.

Is it possible to know which key is unused or what can I do in this case? I would like to build a list of what site/domain uses which key because I’ll would like to use Native for all our sites from now on but would like to keep track of the used licenses.

How can we achieve this?

Please access with filip@infosystems.be and the password you have used for registration. You can also contact us via Envato contact form.

Best regards,
DFD Support Team

Pasword reset does not work for filip@infosystems.be, I used the contact form but no response yet…

Also I noticed your life preview and sample site is down…

Have already emailed you back.

Best regards,
DFD Support Team

Dear DFDevelopment team,

I hope this message finds you well. I am writing to inquire about using the “Native” theme that I purchased for my website, “www.equranclass.com.” Unfortunately, I discovered that the theme cannot be utilized on that website as it is not a WordPress website. Therefore, I would like to use the same theme for my other website, “www.mcw.edu.pk.”

However, when I attempted to enter the purchase code, I received an error message indicating that the code is invalid. I would greatly appreciate any guidance you can provide on how to use this theme for a different website.

I understand that your policy allows for a single item code to be used for one website only, and I assure you that I have no intention of violating that policy.

Purchase codes: 6a808ded-203b-42df-ac09-92c023771b9e 27 Feb 2019 REGULAR LICENSE

Thank you for your attention to this matter, and I look forward to hearing back from you soon.

Sincerely, Abul Sattar

Hello Abul Sattar!

I have deactivated the code for you. It can be used now.

Best regards,
DFD Support Team

Thank you for your support How do I install the theme manual? it doesn’t load automatically when i click

Hello Ctrlhelp1!

Already emailed you back. Please check and get back to us.

Best regards,
DFD Support Team

Good morning, on 03/14/2023 I made the purchase for another website, it is already installed, but when I want to install the demo (shop_two) it does not install it, it does not appear to load the information, so I wanted to know if there is something bad?.

Also, the version of the dfd extension is not updated, in fact it is not in the downloaded files. I have version 1.5.X that I bought in 2020.

Will I have to do it manually, instead of using through the template? or the version of the dfd extension is wrong.

thank you

Hello Elhuertobb!

It’s better to update the theme to exclude the issues already fixed in the theme and try to load the demo. In case the issue is still there you can use WordPress importer or get in touch with us via ticket here.

Best regards,
DFD Support Team

l m send a email plase contol

Hello Ctrlhelp1!

As specified in our support policy, our support replies every request we get within 24 hours from Monday to Friday, GMT +2 (spring-summer+3). Your request is placed into the queue and is waiting for its turn to be fixed.

Just to inform: Our working hours are from Monday – to Friday, from 8:00 to 17:00, GMT +1 (spring-summer+2).

Best regards,
DFD Support Team

Hello, I have just purchased the DFD Native theme in order to update my existing site from v1.0.0 to the current version to ensure Wordpress compatbility. On installation a message is shown indicating that WPBakery, DFD Extensions, and Revolution Slider need to be updated. Running the update process results in this error “An error occurred while updating Revolution slider: The package could not be installed. The package contains no files.”. The download site link is http://dfd.name/check-native/plugins.php?plugin=revslider&code=… How can the updates be completed?

Hello Chrrah!

Please make sure you have activated the theme with the purchase code https://nativewptheme.net/support/first-steps/getting-started#activation

In case you need our help, please get in touch with us via ticket here and clarify the WP access details?

Best regards,
DFD Support Team

This theme is really a nightmare , i lost almost 10 hours trying to make it work, everytime i put the settings on every header style, and also trying to Custom the header, it never showes the same setting i put on the theme options, most of the times it removes all the setting olso , and i need to start again from the begining, this theme has a really deep issues becouse i lost all my evening and all the night trying to get it work , and now its 5:43 in the morning , for nothing . I just want my money back and nothing else.

Hello Bujar_malaj!

All financial questions are managed by Envato team so please check this link https://themeforest.net/refund_requests/new to open refund request.

Best regards,
DFD Support Team

Hi everyone. I’m trying to deactivate theme, but it’s still activated. What i’m doing wrong ?

Hello Roman_Grey!

Could you please get in touch with us via ticket here and clarify the WP access details?

Best regards,
DFD Support Team

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