1304 comments found.
As soon as I install the theme plugin, the page scroll in admin no longer works
Hi davideaxo, I’ve just checked your license and it seems your site is correctly installed and working on https://stereo98.com/
Screenshot: https://www.dropbox.com/scl/fi/s8dd5qd57wp8g6ri2lhlr/scr-2025-11-22-at-11.16.23.jpg?rlkey=9698lur1hae260sek6ym8wvmc&dl=0 Anyhow, if you still have any issue, please open a helpdesk ticket here https://www.qantumthemes.com/helpdesk/make sure to send us your wordpress user and password and describe the steps to reproduce the issue, we’ll take care of this. Thanks! Igor
This is awesome. Just a few enquires. 1. What hardware do I need to be able to do live radio show on the website, like studio equipment 2. Does it have a subscription module for listeners to pay a monthly subscription?
Hello, thanks for your interest. Your questions are very broad actually: we only provide support for the wordpress theme and plugins. Generally speaking, you need a basic computer, a software to broadcast or record your podcasts and upload the mp3 files to a streaming provider like radio.co or similar, then link the stream (which is a URL) top your website using the provided player. So yes, you need a streaming service, a hosting service, and a little bit of equipment. There are lots of interesting tutorials online like these
https://pro.radio/web-radio-tutorials/how-to-start-a-radio-station-2/
Greetings. I bought this theme a long time ago, installed it, and the website I installed it on, I believed to be down for some year now.
I just installed it again this year, and on trying to activate it, it said:
“Error: your purchase code is already in use on another website, contact our helpdesk to reissue the license.”
I cannot remember on what website I used this theme in the past. I want to uninstall it from that hosting account and use it afresh on my new domain and hosting account.
I would love for you to determine on which website my code is in use, so that I can take that website down and use the purchase code where I currently wish to use it.
Thanks you.
Good morning, Thank you for reaching out to us! I’m sorry, but according to Envato’s license terms, each license can only be used to create one end product. This means that each installation requires its own unique license code. You can review the official license terms on Envato here: https://themeforest.net/licenses/terms/regular
For more information, you can contact Envato directly through this link: Contact Envato.
https://www.envato.com/contact/We are not allowed to authorize new installations on new domains, it doesn’t matter if it was deleted from the previous sites.
The only case where a license can be changed of domain is when you’re moving from a local or staging subdomain, to a public domain, but this doesn’t seem to apply to your current change.
Best regards
Hello! Could you please respond to my email regarding the license transfer from development to production? It’s urgent. Thank you.
Any support here? Thanks!
Hi, the ticket is answered.
It looks like you’ve sent 3 messages between 4am and 7am on a saturday morning, we’re in Europe like you so we usually don’t reply at night, this explains the waiting. regards
Thank you and sorry for any inconvenience caused! +1
Thanks to you and have a nice day!
What is the PHP version that works the best for this theme ? 8.1 -8.4 ?
8.3 is normally ok
Hi there, Is it possible to create a homepage with a row of station logos, where clicking a logo starts that station’s stream in the same main sticky player? And is the player compatible with Icecast/Shoutcast streams, or would customization be required?
I have experience with WPBakery, and I see this is supported by the theme. However, would you recommend using Elementor instead, considering the demos and the way the theme’s functions work?
Thanks in advance for your clarification.
Hi Mikel, in OnAir2 you can do it using buttons in Elementor.
I try to re install this theme with the files downloaded, but it doesn’t work. When I want to install plugins, files not found
Replied via email. Also, support expired 6 years ago. Regards
I purchased the extended support for this product and no one is responding to my support requests.
Hello thousandeaths,
Hi, you don’t receive support because your email address doesn’t exist or is rejecting our emails.
We get an error: Address not found Your message wasn’t delivered to trevor.woodford@ourmusichub.com because the address couldn’t be found or is unable to receive email.
As already explained, you can’t receive emails in your provided address, please contact us from another email that actually exists and works.
Here there are the screenshots of our replies:
Video:
https://www.dropbox.com/scl/fi/ogulhk13y7jtwhoyokpaj/scr-2025-07-14-at-09.35.17.mov?rlkey=n6hjtsj86e0fv25cpt7xwcpex&dl=0Theme doesnt work anymore with the latest version of elementor:
[09-Jul-2025 11:21:44 UTC] PHP Fatal error: Uncaught Error: Class “Elementor\Core\Schemes\Typography” not found in /var/web/site/public_html/wp-content/plugins/onair-elementor/widgets/radiofeed/radiofeed.php:92
Hi, the theme works perfectly, the issue is caused by incorrect site maintenance. We’re happy to help but you need to please extend your theme support as it’s expired.
Once extended, you can open a support ticket here
https://www.qantumthemes.com/helpdesk/regards
Hi, one question: Does this template automatically update the charts from highest to lowest based on the votes it has and sort them?
Hi, sorry this theme doesn’t have this feature, there are other themes with this function, for instance I think there is one called pro radio that does this.
hello impossible to modify the pages, it goes on forever, an update would be welcome bonne reception
https://i.ibb.co/Df6YfBk7/impossible.jpgHi, an update was published earlier today. Regards
Sorry I forgot to mention: Elementor is working great:
https://www.dropbox.com/scl/fi/xaafsjnkqb0hqdvg30ctx/scr-2025-05-23-at-19.39.39.mov?rlkey=f6py88z0e4q9dvogtvlkcyrhr&dl=0Cheers!
Hello, I haven’t received any notification yet, I’m waiting.
Thank you
I have not received any notification
If you need further support, please extend the support service, a notification was sent from Envato…
hello
so after all these years of using this template you have to pay for an update ok thanks
You don’t have to pay the update is out.
Hello, you can tell me several times that an update is available and that I don’t need to buy a new license.
I repeat again that I can’t access this update, I haven’t received any notification and there’s no notification on the dashboard.
Good reception
Hi, if you download the theme and unzip it which theme version do you find inside? did you make a test?
Hello i can’t see where to download the update i still have this version. https://i.ibb.co/CpCLHyxP/on.jpg
Hi! I see, the download section is here: https://themeforest.net/downloads make sure to NOT upload the product folder, only the theme zip, and also make a full backup before updating.
After updating elementor, is NORMAL that your site will stay loading a lot, like 4-5 minutes, since it requires a massive database update. just let it run… regards
Hello
I deleted the website, formatted everything and reinstalled it with the compressed files in the download section. and now I’m waiting…..........https://i.ibb.co/0p8ZNzq6/06.jpg
New AJAX call! [WARNING] Failed to import pa_color Blue [WARNING] Failed to import product_cat Clothing [WARNING] Failed to import product_cat Decor [WARNING] Failed to import product_visibility exclude-from-catalog [WARNING] Failed to import product_visibility exclude-from-search [WARNING] Failed to import product_type external [WARNING] Failed to import product_visibility featured [WARNING] Failed to import pa_color Gray [WARNING] Failed to import pa_color Green [WARNING] Failed to import product_type grouped [WARNING] Failed to import product_cat Hoodies [WARNING] Failed to import pa_size Large [WARNING] Failed to import pa_size Medium [WARNING] Failed to import product_cat Music [WARNING] Failed to import product_visibility outofstock [WARNING] Failed to import product_visibility rated-1 [WARNING] Failed to import product_visibility rated-2 [WARNING] Failed to import product_visibility rated-3 [WARNING] Failed to import product_visibility rated-4 [WARNING] Failed to import product_visibility rated-5 [WARNING] Failed to import pa_color Red [WARNING] Failed to import product_type simple [WARNING] Failed to import pa_size Small [WARNING] Failed to import product_cat Tshirts [WARNING] Failed to import product_cat Uncategorized [WARNING] Failed to import product_type variable [WARNING] Failed to import pa_color Yellow [WARNING] Failed to import product_cat Accessories
RAS thank U
Hi, as explained, you have no support, therefore we can’t provide any assistance. Please stop requesting support in the public chat. Thanks
Support is down (no more Subit Ticket page). I’m stuck with a message saying that my licence is already used, but there is litteraly NO website that uses this template. I’m stuck, I bought this for nothing. What a hell is going on ?
according to Envato’s license terms, each license can only be used to create one end product. This means that each installation requires its own unique license code. You can review the official license terms on Envato here: https://themeforest.net/licenses/terms/regular
To make a new website under another domain, you need another license. Best regards
Just in case someone is seeing this. We talked by email with the support and we managed to find a solution (they were very reactive and removed the old stuck license). And no, I’m not dumb like the user here is implying, I know I don’t have the right to install it on 2 websites … There was a problem with the license system that was used with the temporary (off-line work) website. Now, fortunately, the problem is solved (and only ONE website is installed, of course). Next step would be to try and learn how to deal things publicly without implying things like this …
Hi Emma thanks for the message, from Support we have full tracking of your details and could verify that the license was used on a staging location so the case could have been handled properly. Thanks again and have a good day.
We have an error here. We only bought this theme because of the player. Unfortunately, your player is not working properly when navigating the menu or even where there is a link. It is creating a reload, as if the ajax was not working correctly. My theme is an ONAIR2. Check it out for yourself. Here is the link: https://radiocompanhia.com.br/site/
Sorry. I already know what happened and it has already been resolved.
Ok thanks
Hello, Please I would like to unlink my license to a domain, radiostreetfm.com.br – I will use a new domain. Thanks
Hello, I see there was a TLD change, no problem all done
Hi, you don’t answer the email, I am writing here, I bought one of your license, I can’t use it because it is blocked on another website. Please tell me where my license is blocked. I don’t have a website with this license.
Hi, it seems your support expired on : 2022-07. Please extend the service if you need to get in touch with the technical support.
My site only appears correctly when I am logged in as an administrator. When I am not logged in it does not appear correctly. Why is this happening? the url is https://www.soflashback.net/
https://prnt.sc/DvWzIPwIeJcK not logged in https://prnt.sc/-VUMDcCA6XPV logged in as administratorHello, it seems a server issue. We can help with that, but it looks like your support expired, kindly extend the service and request support form our helpdesk here
https://qantumthemes.com/helpdesk/Hi, the player is not working for a Webapp on iOS, version 18.3.1. The window closes when trying to play. I would like to know if it is possible to fix this. If the answer is yes, I will extend my technical support date to try to fix this. Thank you very much.
Hi, is it a Webview app? I’ve checked the site and the stream works, but takes a lot to load. Perhaps the app simply goes in timeout…
It is an app that replicates the website. Webapp. It only fails in iOS version 18.3.1. The Android version and the Web site work fine.
I have purchased 2 Onair2 licenses so I don’t know which one you are checking. In both sites, although they are different streaming sites, the same thing happens in the App.
I would like to know if any modification can be made so that it works correctly. Thank you.
I think the issue is a timeout, or can also be caused by a power saving of the device. My suggestion is: try from another device of the same OS, see if still happens. Then if still happens, try making in the web app a very basic HTML page (hidden) with an HTML 5 Audio tag, linked to the streaming URL and see if it works.
The player itself is a graphic interface for a basic Audio tag, there is no strange manumission or redirect, so if it doesn’t work in the website, the problem is on the specific device or in the stream which takes long to load.
BTW I’ve checked a religious radio website with 2 channels (without mentioning the link). Very elegant the design!!
Thanks for the reply. I have indeed performed all the tests you mentioned: different devices, a simple HTML5 player with the MP3 link. The error persists. In the browser of the iOS 18.3.1 device it works fine. The problem only occurs in the WebApp. There may be a restriction that did not exist before.
Very possible, perhaps is the app doing link masking?
Hi. My I no longer have domain radiophm.com but I had to get radio-phm.com to setup site after losing it. Can you release my activation from the old domain as I no longer have access or can you transfer to radio-phm.com
Hi ty271, for domain changes you need to purchase a different license. Anyhow, considering this is a minor domain change we can consider this a maintenance change, but you still need to have your Support service active to request technical assistance for your problem.
Your support expired in 2019, kindly extend it and open a ticket to request the change https://www.qantumthemes.com/helpdesk/Extension of the support cost more than theme
I’m sorry but we can’t provide technical support if the service expired.
My station plays fine on desktop computer but won’t play on my android devices like my phone or tablet
The only browser it works on in android is Firefox.
Hello ty271, thanks for contacting us. We can help with your issue, but there is a problem: I can see your support terminated 6 years ago, to receive technical support please extend the service following these steps
https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-SupportThanks for your kind collaboration Berst regards
I just bought this and have i have a question. My site is live all ready and I don’t want a lot of downtime. Because I own .net and .com of my domains id like to build it on my .net the. Move it or blah.com/beta. What would be the best? As I know it’s license is tied to one domain. Any help would be great.
being same domain and just another TLD, there is no problem.
Your website is down, fix please: https://www.qantumthemes.com
Hi and thanks for the notification, the issue is caused by a network outage on an ISP: Cogent, in St. Louis. We already troubleshooted the problem and forwarded the information to the ISP. They have some faulty network gateway on the server farm, so not much we can fix from here.
If you need tech support please just write to info@qantumthemes.com
