972 comments found.
Hi I have a question about the center menu nav, its slightly off-center,, just wondering if I have to renew support to get help with it? Thanks.
Hi,
Please contact our support team here, https://support.inspirothemes.com and someone from our developers will assist you on this.
Please include also your website URL as well.
Thanks, Scot
Couldn’t submit, says support expired. Here’s a screenshot to show the issue. https://i2.paste.pics/P86D2.png
Hi,
Please go to https://themeforest.net/item/polo-responsive-multipurpose-html5-template/13708923 and renew your support.
Thank you
Hi, can you help to remove page shift when using modals? On your demo it happens too, on page https://inspirothemes.com/polo/shortcode-modal.html if you click small/med/large button to pop up modal the page elements shift to the left about 10px. Something to do with scrollbar? Thanks.
Hi there,
Sure, please add this class at the end of style.css or custom.css
.modal-open { overflow: hidden; padding-right: 0 !important; }
Best, Scot.
Thank you, that did it.
hi, can i ask about its easy to setup or i must have expert?
Hello,
It is easy to setup as long as you have basic skills in HTML and CSS.
If you have any other questions, please feel free to contact us at https://support.inspirothemes.com
Best, Ardian.
I purchased this theme five years ago. I recently downloaded the same code again. However, certain components such as the slider and others are not functioning as they appear in the current theme preview. What steps should I take? Even though I’ve downloaded the latest code, the elements are not displaying correctly according to the theme preview.
Hi there,
Thanks for writing.
We continueslly upgrade the template and maintain the code. The preview should be the same apart from some images which we are not allowed to redistribute.
Can you contact our support team here: https://support.inspirothemes.com and we can assist you further on this.
Thanks
Does this support react?
Hello,
Sure, our support desk is avaliable on weekdays; https://support. Inspirothemes.com
Please feel free to contact us if you need our assistance, we will be glad to assist you.
Best, Inspiro Team
slow respon my ticket
Hi
Please check, your ticket is responded.
Best, Scot.
Hello, I have customized the template “revolution-focus-parallax.html”. Unfortunately, in responsive mode no sections (“about us” or others) are displayed, but only the revolution slider. What do I have to adjust?
Thank you very much.
Hello there
Thank you for writing to us.
Can you please open a support ticket here: https://support.inspirothemes.com and send us your site url so can get an idea we can assist you on this.
Best, Scot
hi, was the recent update dated June 19th any changes to the template or was it just for the sale?
Hey mate,
Yes it was a fix on the portfolio images issue and the sale price as well.
Have a great weekend.
Scot.
I am about to purchase another license for new project, but I need a little help. I want to place a logo instead of text, secondly after the logo I need to put a a text on the right side. These text is two rows. first row will have a text of ‘Republic of Uganda’ and the second row will ‘A nice Place to live’.
looking forward to hearing from you soon.
BR
I just purchased a new license and a new support and I tried to send support but it says my license support already expired. pls help coz i need help/
Hi can you go to account details and update the license again. Thank you.
If this solution does not work, please send us your username and we will reset the account for you.
Best, Scot
hi sir, thanks for your reply, it is working now. I already opened a ticket for my issue. kindly check it pls. thanks a lot.
ticket no #1559
any news for my ticket no 1559? so I can proceed with my work.
thanks
Hi,
Your ticket is replied.
Thanks, Scot.
Hi sir, I reopened the ticket, pls read my reply.
thanks a lot
BR
Would love it if you could support my ticket # 1556. Thanks
Hello,
Of course, just checked with the team and it seems your ticket is replied.
In the meantime, if you have any questions or you need support, please do not hesitate to contact us anytime at https://support.inspirothemes.com
Best, Inspiro Support team.
Hi there,
Thanks for contacting us.
Not sure what would be the exact issue as this may be also a server issues. Can you make sure that the server allows file uploads.
Further to this, I would encourage you to open a support ticket as this is related to our dev team.
Thanks
Best, Scot.
I have the hover menu on a one page document. When I click on a link in the menu it goes to the required section however the hover menu is covering the top 150px of that section. This happens to be where the title text of that section is located (Contact, about us , etc) I want to find the js function that controls the smooth transition on a onepage document when an intra page link is clicked so I can alter it to move to the id minus 100px. I dont need you to do it for me, I just need to know where in the JS the code is that is controlling it. Is it in functions.js where in functions.js?
Hi there,
Thanks for writing to us and for your patient. We’ve missed your query, please take our apologies for the delay.
You can add the offset attribute (data-offset=”100”) to move and the scrolling will stop a bit lower.
Here is an example:
<a class="scroll-to" data-offset="100" href="#section-3">Section Three</a>
In this case the value 100 is 100px from the top.
For more information, please check this article here: https://support.inspirothemes.com/help-center/articles/8/14/80/smooth-scrolling
I hope this helps you. In the meantime if you need further assistance, please do not hesitate to contact us.
Best, Scot.
Sorry is is NOT closed!! I raised another issue there… See May 25, 09:44 on ticket.
Hi Nicola,
I can double confirm that your ticket was replied and status was closed. If you still reply on that ticket the ticket status will be switched to “open”.
No worries the team will assist you as soon as they can.
Thanks, and if you have further questions, please feel free to contact us at anytime.
Best, Scot.
First off – I’m not Nicola!! Ticket #1544 – Timestamp – May 25, 09:44
Can I get a reply to this other issue please. Ticket #1544
Hi there, your ticket is solved.
Sorry is is NOT closed!! I raised another issue there… See May 25, 09:44 on ticket.
Hi Nicola,
I can double confirm that your ticket was replied and status was closed. If you still reply on that ticket the ticket status will be switched to “open”.
No worries the team will assist you as soon as they can.
Thanks, and if you have further questions, please feel free to contact us at anytime.
Best, Scot.
Hi, Can the mobile layout of this page be a single column? Its two columns wide on mobile where there are 3 columns wide and our description is not visible on the very tight 2 column wide format currently…
https://inspirothemes.com/polo/portfolio-masonry-3-space.htmlThanks
Ticket #1544 submitted with screen…
Hi there,
Thanks for opening a ticket. Sure we have responded your ticket.
Best, Scot.
Thanks. Another issue with the mobile menu cutting off text is occuring. I’ve replied to your email with screenshot and link. Can you look at it please. Thanks.
Can I get a reply to this other issue please. Ticket #1544
Your ticket is resolved.
Thanks
Hi, It is not resolved, I raised a menu issue seperate to the column issue, Can you recheck the thread please. Thanks
Hi there, your ticket is solved.
Hello I plan to re-do my website as its a couple years old now with Polo theme and was just wondering if you’re planning any updates soon before I begin. Thanks!
Hi there,
Currently Polo is up to date and we dont have plans to do big updates. Thanks.
Okay thanks. Can you check something? On the page https://inspirothemes.com/polo/home-corporate-v7.html if you remove “submenu-light” from the header class=”dark” (so submenu and mobile menu are dark), when you view mobile menu the arrows from the slider are visible above the mobile menu items.
Any suggestions for the issue I mentioned in the previous comment?
Hi there,
We have double tested this but we haven’t been able to reproduce the issue.
May we ask which version of Polo you are testing it?
Thanks
hi, I’m using the newest download version dated 20 June 2022. I checked again with all new files, no changes at all to css or anything. On that page /polo/home-corporate-v7.html all I did was edit the line <header id=”header” data-transparent=”true” data-fullwidth=”true” class=”dark submenu-light”> to <header id=”header” data-transparent=”true” data-fullwidth=”true” class=”dark”> so the submenu and mobile menu are dark. Then when I view the mobile menu the prev/next arrows from the slider are showing above the menu items. Checked in both Firefox and Chrome.
Hello Please reply my ticket ID #1541 Thank you
Hi there, your ticket was solved yesterday. Please check your email.
Thanks
Thank you very much
HI Team,
I have created a ticket in your support forum 2 days back but i haven’t received any response on the same. Can you please share your feedback.
Thanks, Manish
Hi Manish, your ticket is resolved. Please check your email.
Thanks
hi, my support is renewed, however your ticket system tells me that support has expired. Anyway I have the following problem:
I inserted the cookie bar and set data-expire=”1”. However every time I change the page the bar keeps appearing again. How can I fix?
I solved. i opened ticket.
Thank you.
Best, Scot.
Is it possible to have the 3 column portfolio image boxes in black and white – turning colour on mouse rollover?
Also – my client has a request to have main navigation as the 3 burger lines in top right corner – like the mobile version – avoiding the normal visible navigation links on top… is this possible for desktop view?
Thanks – I purchased the theme today…
Can you let me know on aboive please. My project is waiting on these items. Thanks
Can I get a reply please. It’s been 2 days now… Thanks
Hi there,
Thanks for writing to us.
Yes, you can create 3 column portfolio easily in Polo.
Basically you create a div like this below and you add portfolio data attributes:
<!-- portfolio --> <div id="portfolio" class="grid-layout portfolio-3-columns"> </div> <!-- end: portfolio -->
Then you can choose any portfolio portfolio hover styles (there are 20 hover styles to choose) from this page https://inspirothemes.com/polo/portfolio-hover-styles.html
Something like this, and simply duplicate as much as you need portfolio items.
<!-- portfolio -->
<div id="portfolio" class="grid-layout portfolio-3-columns">
<!-- portfolio item -->
<div class="portfolio-item overlay-dark">
<div class="portfolio-item-wrap">
<div class="portfolio-image">
<a href="#"><img src="images/portfolio/68.jpg" alt="" /></a>
</div>
<div class="portfolio-description">
<a href="portfolio-page-grid-gallery.html">
<h3>Let's Go Outside</h3>
<span>Illustrations / Graphics</span>
</a>
</div>
</div>
</div>
<!-- end: portfolio item -->
</div>
<!-- end: portfolio -->
Finale example will look like this:
<!-- portfolio item -->
<div class="portfolio-item overlay-dark">
<div class="portfolio-item-wrap">
<div class="portfolio-image">
<a href="#"><img src="images/portfolio/68.jpg" alt="" /></a>
</div>
<div class="portfolio-description">
<a href="portfolio-page-grid-gallery.html">
<h3>Let's Go Outside</h3>
<span>Illustrations / Graphics</span>
</a>
</div>
</div>
</div>
<!-- end: portfolio item -->
Regarding the menu navigation, sure you can find plenty navigation styles from Site menu > Layout > Main Menu.
This is one of them that may work for you: https://inspirothemes.com/polo/menu-overlay.html
I hope this helps. In the meantime, if you need further support please feel free to contact us at our support desk here: https://support.inspirothemes.com
Best, Scot.
Thanks Scot. Appreciate the help!
On the two column portfolio layout, I dont see code for two columns with title and description and a space inbetween them. Can you send me this code please.
Many Thanks!
Hi,
Just saw your reply, sorry about that.
Please simply change the portfolio-3-columns class to portfolio-2-columns and use instructions to add items from the portfolio-hover-styles.html I hope this helps. In the meantime, if you need further support please feel free to contact us at our support desk here: https://support.inspirothemes.com
Best, Scot.
OK Thanks!
