972 comments found.
Hi, can an image file be used for the logo? Seems to be text in the preview..
Hi there,
Thank for writing to us.
Sure, you can add Image or Text as a logo.
The structure is:
<!--Logo-->
<div id="logo">
<a href="index.html">
<img src="logo.png" class="logo-default" />
<img src="logo-dark.png" class="logo-dark" />
</a>
</div>
<!--End: Logo-->
I hope this helps you. If you have any other question, please feel free to contact us.
Best, Scot.
Thanks Scot!
Hello, is there any speed setting for the carousels? I have tried adding data-speed=, but this doesnt seem to work.
Hi there, sure.
Please add a lower value to data-speed attribute.
Example: data-speed=”3000” which means the carousel will rotate every 3 seconds.
Thanks
Thank you for your reply. I have added the following, and have change the speed to several different values (1000, 3000), but it does not seem to change? I also looked in functions, but dont see a reference there. Maybe carousel is missing this option?
Hi there,
Check if you have a doubled the attributes. Can you send us your site url so we can check.
Thanks
Hi I’m trying to initialize “gridLayout” after ajax call on dynamic content with ” INSPIRO.elements.gridLayout();” but the grid elements do not appear. Are there any additional initializations to do?
I solved it was enough to remove the first initialization and put it only when the ajax call is made.
How can I do to reinitialize? I need to make multiple ajax calls because of pagination of grid items and on every load it has to reinitialize. Thank you.
Hi,
Thanks writing to us.
Can you please open a support ticket here: https://support.inspirothemes.com and one our developers will asist you on this question.
Thans
Best, Scot
Ok thanks I opened a ticket
I don’t know if I opened the ticket correctly but it’s been 4 days and no one has answered me yet
Hi there,
Thank you for letting us know.
Our support team has responded to your ticket by now, please check your email. Thanks for your patience.
If you need further support, please feel free to contact us.
Best, Inspiro
I’m having trouble with my contact form and just renewed support but it won’t let me submit a ticket
Hi there,
Do you remember your username? We can reset your account.
Thanks
It should be kennymac96
All good – I was able to refresh my purchases on your support site and submit a ticket. Thanks anyways!
Hi, looks like your support SSL has expired? I need some support. Cheers B
Hi there,
Thanks for reporting this.
We will make sure to fix it asap.
Best, Scot.
It is fixed now.
Thanks
Thank you! I have submitted a ticket – Thanks
Any chace of some help via my ticket on your support site? Cheers Breon
Hi Beron,
Thanks for your ticket.
Our team will respond to you as soon as we can. Sorry for the delay.
Thanks so much 
Best, Scot
Thanks so much!
Hi there, after download the theme today, the offline downloaded files are not working like the online version is. Example. https://inspirothemes.com/polo/layout-modern.html this menu works on the online demo, but offline it looks like the wide view version of the header menu. Please advise.
Also, all the top bar demos are full width, and considering there is a full width version of the topbar, I don’t think that’s intentional.
Last thing, but I noticed some of the menu design pages don’t seem to be showing a style?
https://inspirothemes.com/polo/menu-button.html https://inspirothemes.com/polo/menu-dots.htmlHi. I want to use Bakery template https://inspirothemes.com/polo/home-bakery.html I see only main page in this “bakery” style, what about other pages (about me, offer, contact) in the same style? It is included in template? All pages from menu are in other (modern) style…
Hi there
Thank you for writing to us.
You can use bakery as the home page and then other templates can be used as inner pages.
Hope this helps you.
If you have any questions or you need assistance please let us know.
Best, Scot.
Hi there,
Yes you can use youtube background videos in our template. Here is an example: https://inspirothemes.com/polo/home-video-youtube-background.html
Thanks
Hello, i bought the html version, but now i want to switch to the wordpress template. I just learned how to work with it and find it much easier!!
Can you provide me with the wordpress template? It’s not for another website, i just want to upgrade the current website. It would mean a lot!
Thanks!
Hello there,
Sure, you can purchase Polo Wordpress version here: https://themeforest.net/item/polo-responsive-multipurpose-wordpress-theme/16078535 and open a support ticket here https://support.inspirothemes.com or https://themeforest.net/user/inspiromedia and we will guide you how to proceed.
Thanks.
hi… can you change it for blogger template?
Hi there,
Thanks for writing to us.
Yes you can. Feel free to use any of existing templates and adapt them to your needs.
If you have any questions or you need support please let us know.
Best, Scot
Gallery Not showing in this page https://webtechlogic.com/ud/photo-gallery
Hi there,
Thank you for contacting us.
Have you modified the current code, as for now I can see that all of your grid-items are display:none;
Can you kindly use any example from our template.
Thanks and if you need further support please contact our team developers here: https://support.inspiro-media.com
Best, Scot.
i have used same your template as provided in html file you can check
Thanks for your reply, is the original file working. Can you point us which template you were using.
Thanks
Help. I’m a little confused. I saw a template on this marketplace POLO – Responsive Multipurpose HTML5 Template POLO by Magic Commerce. Does this have to do with you? The logo and the name are literally the same…
Hi there,
Thank you for reporting it.
This is fine as it is just the name. However the templates are different.
Thanks so much for your support.
Best, Scot.
Hi,
I have a problem with the contact-form. I’ve already included my email in the /include/contact-form.php file. But when a client send me an email from the contact form this is what I get:
<table width=”3D"100%"” cellspacing=”3D"40"” cellpadding=”3D"0"” bgcolor=”3D"#F5F5= F5"”><tbody>
Where can I modify this, so i can receive only the message that the client sent me?
thank you!
Hi there,
Thank you for contacting us.
This is mostly because your web server it may not support Ajax. Can you check with the support team to enable ajax.
You can also send us your site URL at https://support.inspiro-media.com and one of our developers will assist you.
Best, Scot.
Hello, could you please provide me a link with the images from the home-shop versions? I tried through support but the link didn. t work. Thank you
Hey there,
Please accept my apologies for the delay on your this reply.
We are not allowed to include the demo images in the template, however you can download plenty of them here: https://www.pexels.com or https://unsplash.com/ for free.
Please feel free to contact us if you have any further questions,
Best,
Scot.
I love this template. Do you have a demo that gets an A grade in GTmetrix? or is possible to get A if i modify some parts of this template?
Hey mate,
Thanks for your support. I really appreciate it. And my apologies for the delay on your this reply.
Yes of course. here a simple page that gets A grade: https://gtmetrix.com/reports/inspirothemes.com/65jPffya/ but depends also what will you include on the page.
Please feel free to contact us if you have any further questions,
Best,
Scot.
I bought this Polo template sometime ago and can I just to subscribe or pay you just for your support ?
Currently I’m facing a technical problem with Horizontal tabs where tab1 with Slider on photos without problem but on tab2 not display correct as become smaller photo which is not per original size.
<section id="s1" class="background-grey p-t-120 p-b-120"> <!--Horizontal tabs no border --> <div id="tabs-03" class="tabs tabs-bottom border"> <ul class="tabs-navigation"> <li class="active"><a href="#t1"><i class="fa fa-home" />T1</a> </li> <li><a href="#t2"><i class="fa fa-home" />T2</a> </li> </ul> <div class="tabs-content"> <!-- tab1 --> <div class="tab-pane active" id="t1"> <div class="post-item border"><div class="post-item-wrap"> <div class="post-slider"><div class="carousel dots-inside arrows-visible " data-items="0" data-lightbox="gallery"> <a href="/image/1.jpg" data-lightbox="gallery-item"><img alt="" src="/image/1.jpg" /></a> </div> </div> </div> </div> </div> <!-- tab2 --> <div class="tab-pane" id="t2"> <div class="post-item border"> <div class="post-item-wrap"> <div class="post-slider"> <div class="carousel dots-inside arrows-visible arrows-only" data-items="1" data-loop="true" data-autoplay="true" data-lightbox="gallery"> <a href="images/2.jpg" data-lightbox="gallery-item"> <img alt="" src="images/2.jpg" /></a> <a href="images/3.jpg" data-lightbox="gallery-item"> <img alt="" src="images/3.jpg" /></a> </div> </div> </div> </div> </section> </div></div></div>
Hi there,
Thank you for contacting us.
For these type of queries please contact our support team here: https://suport.inspirithemes.com
Best, Scot
Unfortunately I can’t login to following and can I purchase support service from you?
https://support.inspirothemes.com/Hi,
Does your account have a valid license? Unfortunately I cant verify as a buyer. Perhaps you have used a different account?
Thank you
Hi, I want to use a Tiktok social media icon but using social-tiktok and fab fa-tiktok doesn’t give the Tiktok icon a background colour before or after hovering on it. please let me know how to add it! thanks
??
Hi there,
Thanks for writing to us.
Have you tried this
And can you send us your site URL so we can check.
Thanks
Yes you can see the template used at: www.Theouterlinesband.com – A new Indie band website.
The TikTok icon is in the footer however doesn’t match the other icons
Hi,
The background color you have added it supposed to be inside the a tag. I just fixed your code.
Here is the correct one, please replace with existing one in your website.
<li class="social-tiktok">
<a href="https://www.tiktok.com/@theouterlines" target="_blank" style="background: #000;"> <i class="fab fa-tiktok"> </i></a>
</li>
Hope this helps you,
Best, Scot.
perfect thanks!
Hi there.
Just FYI, isotope/grid CSS is broken, I had to replace style.css with compressed live demo version in order to make fluid galleries work properly.
if I open your grid portfolio on my iPhone xs max (in safari or chrome), the item slider does not work correctly. shows an empty white color slide when auto – playing . please check it out. I will be grateful if you tell me how to fix this, without buying additional support from my side. there was no such problem on previous versions of the iPhone.
Hi there,
Which version of iOs you are using and which version of Polo?
For these issues we highly recommend to contact on of our developer in our support desk here: https://support.inspirothemes.com
Thanks
Thank you for answering me. I’m using iOS 16. I checked it on my iPhone, and on 4 more iPhones that are available in my family. I’m using the previous version of Polo, but the problem is visible on your Live Preview site as well https://preview.themeforest.net/item/polo-responsive-multipurpose-html5-template/full_screen_preview/13708923?_ga=2.249743174.1143924093.1670266213-1881700004.1665773554 I cannot contact you using your website, I have no rights. The support period is over, but I haven’t used the support until now.
Hi,
Thanks for getting back to us.
This issue was fixed on last version of Polo, do you mind to download the latest version and retest it as in our end everything seems to work fine (not testing live version)
Thanks
I just purchased another license with 6 months of support left, but I can’t open a ticket, because it says my support expired… So I will post my questions here:
- How can I move the cookie bar to the bottom? There is an example in the template but no description in the documentation
- How can I disable the parallax effect on a header image? I just want the full image displayed, without any zoom or parallax effect.
Thank you
It’s been a week, I would really appreciate support for the product I bought…
Hi,
Please take our apologize for the delay on this late reply.
We have gone and reset your account. Please login again with your Envato account and feel free to contact us at anytime.
In the meantime if you have any question please let us know.
Best, Scot.
