This theme was not designed for Drupal. Maybe, it can work well in Wordpress.
There are quite a few problems that I tried to solve via the forum on the developer's site, but there is no help at all.
It is extremely discouraging. I have encountered so many and so many problems. And I'm sure I'll encounter more in the future. But it's not even worth asking the developers anymore.
First of all, this theme only works on Drupal 10. The developer did not offer a version 9 for Drupal.
There is no documentation for Mac users on Safari. The developper doesn't care. " This is too bad for safari, but it is probably an Apple issue."
The main menu cannot be used because it is full of sample pages. So we have to recreate a new menu but unfortunately the CSS does not apply to this new menu! It's amazing! When I asked the developers, they told me that I have to do some development myself. If "you create a new menu, you need to configure [the] theme to make it looks like what you want."
It's impossible to make updates, the developer recommends to start from scratch. "Pls re-install from scratch."
The theme seems to be incompatible with something as basic as logo management vis-à-vis Drupal modules. The developer seems to have no responsibility or even empathy towards his customers.
So my comment is very negative both for the code in its quality and for the customer support. It's really a shame because the look is quite nice. I thought it represented the quality of the customer service. But there is a big difference, I don't recommend this theme.
Author response
This theme has a Drupal 9 version, you did not even ask.
If you are unhappy with it, you can submit a refund request and we will process it.
Amazingly well designed theme and elements. It is easy to customize thanks to Drupal paragraphs and block types. All of this is well documented. Also, I had no issues converting this theme and provided site into a site that is managed by composer.
Updated Rating. I was lost, they helped and installed it for me.
The out of the box install doesn't work perfectly. Small issue with a module that needed to be updated to the dev. version.
Asked the question and got the answer extremely quick so there is no reason for me not to give 5* !
Highly recommended.
Author response
Thank you. We are really appreciate it :)
I first downloaded this theme for Drupal 8 and the download didn't include the Drupal 8 version. I was able to contact them and they jumped right on getting me the version I needed.
That really impressed me. It often is days later to get a response. To get a response within hours was worth the 5-star rating in my mind.
Author response
Thank you very much. We are really appreciate it :)
Fast and useful support. Excellent work ;-)
by e2014 8 years ago
Installation of this theme with demo content does not work as expected. The user should not expect to quickly begin site building. The download should include a carbon copy of the codebase, files, and database as it is on the demo site. This is not what is included in the download. Instead the user is instructed to download the latest version of Drupal then add additional files. This makes the process unnecessarily prone to issues.
The title "with Paragraph Builder" is misleading. This installation uses Paragraphs, a Drupal community contributed module. "Paragraph Builder" implies that you are using something different (like the Tabvn Drupal Page Builder). I have seen something mentioned earlier about this in other comments so you should consider making this adjustment ASAP.
Author response
Do you make a mistake? The Stack version 8.x-1.6 includes all Drupal cores, modules and database dump on the stack_fullsite_package.zip file. Did you use it?
Paragraph Builder is a kind of builder tool, it may not be complex as Tabvn Page Builder, but it is a builder. We use Tabvn Page Builder for another theme, but then decide not to use it on Stack, because it generates alot of extra HTML markups which makes the theme heavy, hard to style and not good for SEO.
If you are not happy with it, please submit a refund request. We will process it for you.
It is mainly a HTML template converted to Drupal. The documentation is mostly for the HTML version. The demo does provide a working page builder but the Drupal version doesn't have the page builder. I do find it it misleading. Especially when you find this out after 2 days of searching for the solution why the page builder isn't working.
Even in the demo website the page builder is shown but the link is only #.
Lessons learned.
Author response
Can you send me the link which we advertise Page Builder on Stack?
Our demo is at http://stack.symphonythemes.net/
On the bottom of the front page, we only advertise Paragraph Builder, with the video. We don't try to mislead here.
Very clean theme wit a lot of useful examples. The communication with the developer is good and they fixed all those liitle bugs in a short time. Also I love to work with the paragraph builder, I think this approach of site building will be the next standard. Thanks.
