Thanks for reporting this. Can you also please submit ticket to http://qode.ticksy.com/ and report a problem there?
Got an idea for Portfolios here.. can someone take a look at Quode Ticket #156811 and let me know your thoughts
Nearly ready to publish and I am really liking this theme.
Just assigned it to support stuff.
Great theme but the support team is asleep at the wheel. Have two outstanding requests, one is 6 and the other one 3 days old.
Am I missing something here
Please post ticket IDs here. I am sorry for slower reply, we are hiring more people to join support, but it takes time.
#154518 & #156082
Thanks you Just assigned ticket IDs to support stuff.
Thanks, got the problems solved. Get that support level up and it will be all peaches.
Thanks a lot
Why don’t you have any videos on how to set up the main page? I have 2 left feet and i don’t see any video. The documents don’t say anything about setting up parallax. I feel like i brought this theme and i expected videos and now nothing. WHY
I am sorry we don’t have videos yet. We can help you to setup anything and you can learn from our demo content. Even, we can give you access to our test site, so you can try it there. Just post any questions or requests to http://qode.ticksy.com/.
What im asking is why cant you just take 10 min and print screen a video showing how you set up the home page. I have two left feet and I dont have the time to keep asking questions. If you cant help Ill have to take my business else were. All you have to do is print screen a video of you setting up your demo site. I cant understand why you wont do this. Not every one is good at WP thats why most sites have videos. So can you take a few minutes to print screen you setting up the demo page. Its all im asking
I understand that for you format and way setup video is made is not important, but on this market many customers evaluate small details of everything we do, so even making videos require planning and much more time than you expect. Please submit ticket, give me ticket id and I will have one of our support stuff send you screenshots for setting up demo content. Does that sound good?
ok ill submit a ticket now and ill copy and paste this.
the ticket id is Ticket #159471. Well I thank you for the quick reply I just hope I can get this soon because my site is in limbo until i get this info thanks
Thanks a lot Just assigned it to support stuff
Well sir I can only say thank you and I hope I get this soon. Thanks man
You are welcome
Hey QODE just sent you the info man I cant thank you enough wow your the best!!!!!!!!!!!!!!
Thank you very much
Just let me know when its ready. Your service is great man I really cant thank you enough.
the visual composer isnt updating it keeps saying Downloading package from envato market…
Error! Envato API error: Username and/or API Key invalid.
I have my key but i dont know were to install it
You cannot update VC for this theme, as we had to make lot of custom changes as at that time VC didn’t support nested shortcodes and we needed them.
I can’t seem to set my pages the way you have them set up on your demo. I am sending you my info so you can log in and set that straight . Thank
Thanks. Please submit this as ticket here http://qode.ticksy.com/ and include WP admin access. Also, please provide ticket ID here.
i dont install theme, it give warning
We can take a look if you submit ticket to http://qode.ticksy.com/ and include WP admin access. Please also post ticket ID here.
Hi, I have a couple of pre sales questions.
1. Is it possible to make a full screen slider for homepage like this: http://artbees.net/themes/jupiter-demo/homepage-edge-slider/
2. Is it possible to make header transparent?
Thank you for interest in our theme.
1. Unfortunately, this theme has only full width slider, but Elision has also full screen
What version Layer Slider you have in there?
Latest included with the theme is: 4.6.5, but as soon we update theme, we will also update it to latest version
Thanks for the reply. Reason I asked because a short while ago I bought a theme which had layer slider 450 years old. Was it a pain?
You are welcome LOL
Just one more question – When you say Woocommerce, could be used a full fledge online store?
We integrate WooCommerce into our theme and all its features. You can check their web site for all features list
Hello I submitted a ticket over a week ago and have gotten no response. IT is a very simple feature that was featured on the demo site and when I installed the dummy content exactly as described it was not working. Please help as soon as possible
Sorry for delay in response, we are hiring more support stuff to join our team. What’s your ticket ID?
Thanks. Just assigned it to support stuff.
I just reviewed the answer that was given by the support staff and it was ineffective and off target. I would not like to wait for another 7-10 days for a response so I am posting in the comments here in hopes of a faster response time. Also the second question that was asked and required admin access was also NEVER answered. Please provide adequate support for your theme’s basic functions
Our support stuff will handle it.
how to add accordion in tab
I am not sure that will work fine, as both are nested shortcodes, so Visual Composer can’t handle it.
how can implement it
I don’t think that’s possible, but you can ask Visual Composer developers about that.
I have a problem: I would like modify the size of the header and I want to maintain the logo dimension but don’t know how to do it, can you help me, please?
Please post your questions to http://qode.ticksy.com/ and post ticket ID here, so I can assign it to other developer who can review it and provide answers
What’s your ticket ID?
on the home page of my site I call the shortcode by QODE “Latest Posts” mysite is French and I retouve with this “Name In category” impossible to translate In while I translated the theme.
Ditto for the search fields in the search widgets focus on chrome there to “Search here” can not be found or is the file to translate
Thank you to tell me how I can translate
We just noticed that “In” label is not translatable, and we just fixed that. It will be in our next update. Until then you can change in inclides/shortcodes.php on line 373 and 379 on the end of the lines “in” label with your own. After update, you will need to translate this label.
As for the “search” label, that is in the default.js file on line 1902, so you can change it there, but you will need to minimize this file and replace it with default.min.js because theme uses this file.
For whatever reason,
When I choose a custom sidebar it chooses the default sidebar pages. Every time. I have been trying to fix this for hours to no avail please help.
We can take a look at your problem if you submit ticket to http://qode.ticksy.com/ and include WP admin access. Please post ticket ID here.
I can’t keep the Parallax section staying open. The content stays on the white background until I scroll down and the parllax shows up.
Thanks. I have submitted a ticket two days ago.
What’s your ticket ID?
Thanks for the prompt reply. #159776 and #159746 –
I tried every trick I could think of to try and keep parallax section stay open at 400px but had no joy. I have looked at heaps for posts on your forum and looked all the instructions you have provided with image. Still no luck. I use VC.
Thanks a lot Just assigned your tickets to support stuff
Hi. Thanks for a super-theme. Only one question:
How/where do I translate the text “Search here” in the search widget?
You can use this plugin to translate/rename theme’s labels: http://wordpress.org/plugins/codestyling-localization/
Is there going to be any theme update to fix the spacing issues??
All of those bullet points are supposed to have a space after them, but the theme ignores them.
Yes. Please first post ticket to http://qode.ticksy.com/ so one of developers can address this and add fix for next release. Please post ticket ID here.
Love this theme. Is this theme by change compatible with WP multi-siite mode?
Thanks a lot. Unfortunately, we didn’t test it, but we never got any complain regarding using our themes with WP multi-site plugin.
I submitted a ticket on qode.ticksy.com 3 weeks ago and I still have no answer? I even asked for response several times, still no answer.
I just assigned it to support stuff. I am sorry for delay. Please post ticket ID here so I can make sure it’s answered without delay.
The ticket ID is: Ticket #150577
How do I remove the hamburger in the right top corner?
if you are talking about 3 lines icon, go to Qode > Side Area and disable it from there
Yep that’s it, thank you!
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