763 comments found.
Hello, I purchased Subway a week ago and since then I am trying to fix the Visual Composer. It does not work. I tried different hostings, I tried uninstalling, deleting WC folders, placing WC folders from the theme zip, installing WC from the ZIP theme, etc. Nothing works. I submitted a few tickets also and I haven’t got a reply.
Please help, my theme is worthless without it.
Hi,
Please submit ticket to http://qode.ticksy.com/ and include WP admin access so we can take a look at it.
Qode
Hello, I already have a ticket as I mentioned before, but nobody answered. I submitted another one as you are suggesting here. The tickets are as follows: Private Ticket #506321 Private Ticket #505373
What else should I do?
Thanks. Just assigned your tickets to our support team 
hello, I purchased Subway but I did not get the Demo themes, like the one you show in the preview. How do I import/upload that theme? Thanks,
Hi,
You should use WP importer, it’s located in your Admin panel > Tools > Import, install it if necessary and use it to import XML file. It’s located in Subway Main Files > xml export folder.
Qode
I did that also and did not work.
Sorry, installing the DEMO worked, but the editing part doesn’t work. I think it is Visual Composer not working.
Hi,
Please submit ticket to http://qode.ticksy.com/ and include WP admin access so we can take a look at it.
Qode
Hi, I was wondering if we have license to use the images that came with the theme in our end design with this theme.
Unfortunately, no. You will have to purchase your own license at ShutterStock service.
Qode
Hi there
A couple questions about updates
- layer slider and wp bakery composer are out of date (several versions). Will an update be coming in a theme update soon? - Also, getting a WooCommerce update notice about core template file out of date subway/woocommerce/content-product.php version 1.6.4 is out of date. The core version is 2.4.0,
Hi,
Yes, we have this in our plans. Just can’t commit on any certain date.
Qode
ok well i tried going to your ticksy support system but it appears to be down …
here is the issue I am having … I am able to set all the necessary settings and what not on all the pages as needed … EXCEPT …
none of your configured settings appear on category pages so I am not able to set the category layout, the title image, sidebar size(1/3, 1/4), sidebar name ..etc etc etc …
I was however able to use this plugin to modify your theme to add the title image: https://gist.github.com/eduardostuart/b88d6845a1afb78c296cbut that being said i still need to be able to set the rest of the settings mentioned…
Hi,
Those pages are archive pages generated by WP on the fly, they aren’t listed in your Admin panel -> Pages list. Therefore, no individual setting is available for those archive pages, however, they are inheriting settings for layout from Qode Options only.
And to let you know, Ticksy is up and running: http://qode.ticksy.com
Qode
Would like to disable scroling header? Is their option in the lastest theme or js code u can recommend?
Hi,
Please paste the following CSS code into WP Admin -> Qode -> Global Options -> Custom CSS field:
header.scrolled { display:none !important; }
Qode
Is there a way to disable scrolling header? or is their js code u recommend?
please disregard this post. and use most recent. I did not check option to get emailed on this post.
Answered on your other post.
Qode
One more question: On all my pages, I’m seeing a white horizontal space between the header and the header image. Can you tell me how to remove that? http://192.30.132.85/~pfcrossf/about/ Thank you!
Hi,
Please paste the following CSS code into WP Admin -> Qode -> Global Options -> Custom CSS field:
header { border-bottom:none !important; }
Qode
Thank you for such a quick reply. However, it didn’t work 
Hi,
It seems to be working fine on our end – http://screencast.com/t/Ui6zUHsXi
Could you please clear browser cache and refresh your site? Let us know how this goes.
Qode
Please look at an inside pages to see the issue, such as the About page I referenced in my original post. I fixed the home page by adding a negative margin on the top row.
Hi,
Please submit a ticket to our support team with temp WP Admin access included. They’ll a have a closer look at your settings in the back-end and see what they can do to help.
Qode
Hi, I have a question:
I want to use the Latest Posts module or a shortcode that allows me to use the full content of the blog post and not the excerpt. The reason is that the excerpt does not allow formatting and puts everything in one paragraph, ignoring the paragraph breaks, and all our posts are workouts that are short, but easier to read if the movements are each on their own line and we lose that formatting with excerpt.
Also, is there a way to use that Latest Posts module and allow only ONE post to show instead of a minimum of 2? I want the latest post with full content to show, only. If the module cannot accommodate that, is there a shortcode that might allow me to do this? Thank you!
Hi,
Additional PHP template modifications might be required. Please submit a ticket to our support team at https://qode.ticksy.com/ and they’ll see what they can do to help.
Qode
Thank you, I will do that!
You’re welcome.
Qode
Hello! I purchased this theme twice and the one I purchased today does not have a Purchase Code in the text file for WP Layer slider. It’s blank, so I can’t authorize it. I tried the Purchase Code from my other purchase and it won’t accept it either, presumably because it’s already being used. But the Purchase Code is blank in my latest download…can you assist? Thank you!
Hi,
We had to remove purchase code, as we are not allowed to share our extended license key, but you can still use plugin, activation is only for auto-update. When purchasing extended license key needed to include plugin with the theme, we are responsible for providing updates of the plugin, with theme updates, so you don’t need activation of auto-update
Qode
Just a small suggestion for the Pagebuilder CUSTOM MODE FOR #SUBWAY to add links to the Icon list Shortcode . http://bit.ly/1GwWrVf . Would be nice if you find it useful , prevent me to update on every Theme update 
Hi,
Thank you for this notice
We’ll forward this to our Project manager for further consideration.
Qode
Hi … congratuls for the theme … i’ve two questions … - can I always keep open the side menu without click? - can I enter a title next to the icon (or replace the icon sith the text) on the side menu? (see screen)
-> http://i59.tinypic.com/28cpob8.jpg
thanks
Hi,
Thank you for your kind words and your interest in our theme
- With a little CSS tweak our support team can provide you with this can be done. Note that this will affect layouts above 1000px wide due to responsiveness feature. Under 1000px this menu will stay hidden as it would be initially.
- Yes, this can be set easily.
Qode
Hi,
Could you please let me know when you plan to issue a theme update that will be compatible with WooCommerce 2.3.10?
Thanks.
Hi,
We’re currently working on this update. It should be out soon, however we cannot give you an exact release date at this point. Thank you for your patience.
Qode
Hello, good afternoon. I write because at the checkout page of the form there are several fields that leave me in English, using Wordpress as Wooccomercce both in English. As I can translate the fields of the following image: http://www.b-boomers.com/wp-content/uploads/2015/06/img.png
Hi,
Could you please submit a ticket to our support team at https://qode.ticksy.com/?
They’ll have a closer look at your website and see what they can do to help.
Qode
Yes, thanks !!
You’re welcome
Qode
Hello, my friend!
I would like to ask where could be my problem with wrong displaying of posts on my home page here: http://www.loreline.sk/
They seems crashed as you can see: http://postimg.org/image/ol70gm6nr/also…after updating theme are missing some elements from my site-image carousel and now this element is not more usable in backend editor. why is it like this? The site looked damaged, so another solution for pictures was needed:(
Thanks! bo
Hi,
Please submit a ticket to our support team at http://qode.ticksy.com/ with temp WP Admin access included so that they can test your site and see what they can do to help resolve this issue.
Qode
Ok, thanks, I have done it, now I’m wainting for response
Thanks for the update. Our support team will get back to you as soon as possible
Qode
I am a possible new buyer that like your theme but I found some problems that I like to know if there is a fix or workaround.
Is there any fix for “steps” on mobile platforms? http://demo.qodeinteractive.com/subway/steps/ Module “steps” don´t show on mobile phones.
Is it possible to add a background video at home top main slider instead of a picture?
BTW “theme options” always on on left side don´t hide on mobile platforms. Just in desktop and it is very annoying.
Are this already be notice and there fix?
Thanks, Just a possible future buyer.
Hi,
Thank you for your interest in our theme
Steps module should appear on scroll on smaller devices – tested on iPhone 6 plus, Nexus 4 and Nexus 6. Please double check this feature.
In regards to the video instead of the image, this feature is possible.
As for the ‘theme options’ it’s just for demo purposes. This is not a feature of the actual theme.
Qode
Thanks for your fast replay. I can confirm that “steps” don´t work on android galaxy note and galaxy tab. On phone galaxy note show a blank page area in “steps section and on galaxy tab shows only the arrows but no images.
Hi,
We will find those devices and test ‘Steps’ page on them in order to reproduce the issue and fix it.
Qode
I just did the upgrade and it is requesting me to do the visual composer install, when i click install it says: Downloading install package from /var/www/wp-content/themes/subway-child/plugins/js_composer.zip…
Download failed. A valid URL was not provided.
Please help!
Hi,
Please submit a ticket to our support team at https://qode.ticksy.com/ with your temp WP Admin access included so that they could have a closer look at your settings in the back-end and see what they can do to help you resolve this issue.
Note: Please post these credentials as a private ticket.
Qode
I have the social icon code correctly in Header Widget Left, however, it not showing at all. I also made sure that the font-awesome folder was in the CSS along with the folders in there.
I have checked the discussions and came across this URL: https://www.diigo.com/item/image/3wog7/mo8y?size=o
Which our code implementation is the same as above.
I have checked the settings under the Qode Settings, to make sure the Header Top is On under Header/Footer.
Is there any other settings I am missing? It’s not showing Firefox, Safari, Chrome or IE. Any browser but the code is there in the view source code.
I have submitted a ticket, Private Ticket #411757
Please advise
Hi,
Sorry for late reply, we had Easter holidays and we are back to full speed today. Just assigned your ticket to our support team
Qode
Both: - layerslider-responsive-wordpress-slider-plugin—license.txt - visual-composer-for-wordpress-license.txt
Are not provided with the Item Purchase Code.
Where can I find them?
Thank you in advance
HI,
We are not allowed to share our extended license codes we purchased in order to be able to include plugins with the theme. We will provide updates of both plugins with the theme updates )
Qode
Hi Qode, We are having an issue with the latest version of Subway/Qode’s Visual Composer and having Yoast SEO enabled. The Qode Custom Fields on the editing page doesn’t load. There aren’t any console errors. Any suggestions?
Hi,
Could you please submit a ticket to http://qode.ticksy.com/ with a link to your site and temp wp-admin access so our support team can take a closer look at this issue and see what they can do to help.
Qode
