763 comments found.
Good morning,
I am trying to select and change the google fonts, but the font is not changing. It is not letting me select fonts from the drop down list.
Hello,
Could you please submit a private ticket to https://qode.ticksy.com , and include a link to your site and WP admin access, so our support agents can check this.
Qode
Hello the author asked me to create a ticket (Private Ticket # 669245) and does not give me answer, ThemeForest could help.
TKS
Hello,
Apologies for waiting a bit longer, the ticket is being processed, check ticksy and continue the talk there with our agents if necessary, to have it all sorted out as soon as possible.
Qode
Hello, and I wrote them again … the problem font.
The support team will handle it as soon as possible.
What happens with the support of the case (Private Ticket #669245) are waiting for my support period is over and why take so long. ThemeForest happens?
Hello again,
Apologies for waiting again, just checked it with support team, your ticket is being processed now, you should receive an answer from them on your ticket soon.
Qode
I’m trying to put a kind of personalized letter and the subject is not able to change it could help me with this.
Wordpress version 4.4.2
Thank you
Hi,
We’re not quite sure what you mean by “personalized letter”. Could you please provide a more detailed explanation of what you are trying to achieve and we will be glad to help. If you mean the subject of the contact form, this can be changed in Qode Options > Contact Page: http://screencast.com/t/puY9TLl8
Qode
Good morning,
I am trying to select and change the google fonts, but the font is not changing. It is not letting me select fonts from the drop down list.
Hello,
We just sent you an answer to your previous question, please get in touch with our support agents on https://qode.ticksy.com , allow them temporary WP admin access in a private ticket, so they can take a look at this problem.
Qode
Hello, and I wrote them again … the problem font.
Thanks, our support team will handle it as soon as possible.
Hi, I would like to ask where can I turn off featured images on posts (I want to have the preview on blog page, but not in posts. I cant find the option anywhere. Thank you very much.
Hello,
In your WP admin, go to Posts -> each post, and for each one you have the Hide Featured Image option.
Set it to yes http://screencast.com/t/VvM168FcpAR
Qode
Thank you very much.
You’re welcome.
Hello, I would like to ask how to change the side_menu_button icon to a different icon from font awesome icons. Thank you very much.
Hello,
This button is created as image, so you can just change the background-image of this side_menu_button link with custom css to set your own image.
Qode
Thank you very much for help. Now I am facing way bigger issue than this. The page wont move, nothing works, the logo is gone. I cant continue building the page when the content doesnt move. The ticket id is: #649878 If someone can help me with this I would be very happy, because now i just have to wait until someone answer. Thank you very much.
So i deleted everything and uploaded again and that worked, but i really hope it wont be necessary to do it every single time. Sorry for previous message.
Hi again,
Glad to hear this is solved, no problem. That should not be happening, don’t worry. If it happens again, please write to our support stuff to inspect this.
Qode
Nothing in this theme works, nobody answers my tickets for almost a week. My page wont scroll so I cant work on any element, because I cant see them. This is not the support I was hoping for when buying this theme…
Hello,
Sorry to hear that. Could you please tell me the ticket ID so I can check up what’s going on with this?
Qode
Can one your team please look at Private Ticket #630183 ASAP. the work you did 5 hours has killed my site, and I cant wait 5 days to get a reply like normal. thank you
Hello,
You already have ongoing conversation with our agents on ticksy system. I just contact them about this, the ticket is being processed right now. Expect the answer there soon, and continue the conversation with our agents on solving your issues. Thanks
Qode
Hello, I just bought subway theme and installed it successfully, but i have a problem with layerslider plugin. The file cant be installed because: PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature. I know my license code, but I don’t know where i can download a zip file that will install to my WP. Thank you for help.
this one is done. no need for a reply.
Hi,
We’re glad to hear you’ve managed to solve it on your own.
Qode
Hello, still waiting replies from tickets posted 4-5 days ago. Can you please reply to tickets #637841, #624003, #633856, #624954, #637447, #633867, #620918? Thank you!
Hi,
Please note, your tickets are being processed now by one of our agents, you can expect answers soon.
Qode
im trying to speed up my site i dont want any of the dynamic.php styles. or js created how to i stop them running
Hello,
Please submit a ticket to qode.ticksy.com, and leave a link to your site in a ticket, so our support agents can take a look, test your site’s speed and provide the best solutions for speeding it up.
Qode
I’m using this theme for more than a year, and now I need my website to user professionnal plugins as CYSTEME Finder Pro, and I just realise now the Subway theme blocks the right mouse clic ! Impossible to use right clic anywhere with Subway. I opened a ticket, they just answer ‘Sorry but in this case we don’t have solution, because this plugin is 3rd party plugin and unfortunately we didn’t tested this plugin with our theme. Sorry and thanks for understanding’. So I you may need right clic a day, forget that theme.
Hi,
Please note, our theme doesn’t block right click on mouse, and you can see it for yourself on our demo site: http://demo.qodeinteractive.com/subway
If you’re experiencing this behavior on your site it is caused by some third party plugin and it is not an theme issue at all.
Qode
Hi,
Ok, well maybe I’m silly … Anyway:
- I’ve just installed a fresh WP 4.4 from scratch - no plugin except the basic Akismet and Hello Dolly, so a really standard fresh install, plus my CYSTEME Finder Pro plugin – with standard themes Twenty Fifteen, Fourteen, and Thirteen, my plugin works fine – with famous Enfold and Royal, still working fine – with Subway, the right clic is blocked ! No plugin ! Fresh install ! My plugin traps the right clic to open a contextual menu that show contextual commands as Rename, Copy … (not the right clic handled by browser of course !), it’s a file manager. It only needs the WP jQuery, no extra library is installed
I’m sorry to say my plugin does not work with Subway since it needs to catch the right clic to work completely. And it’s not my job to debug Subway. I have only one web site installed with Subway, well I cannot use my plugin there, that’s all. But if by chance you have an idea about where could be the problem, let me know.
Thanks for your time.
Please note, since you’re referring to JS library that is triggered on right click mouse event, looks like a conflict between your plugin and JS libs used in our theme.
Maybe you can try to disable page transitions in our theme, from Qode Options > General. This way possible conflict with our JS loaded on ajax will be solved.
‘Page transition’ is already set to ‘No animation’, ‘Loading animation’ is also set to ‘off’, sure there is a conflict. I’ve almost disabled all Subway stuff …
Unfortunately, there is nothing we can do about it, theme just isn’t compatible with that plugin.
Ok, I have just upgraded my plugin notices to tell users it’s no compatible with Subway, thanks.
Thanks for the update 
Am hoping someone can take a look at ticket #624003 soon? Thanks much!
Hi,
Yes of course, you will receive answer asap.
Qode
Am hoping this ticket can be replied to today so I can continue working on my site. Appreciate it. (#624003)
Yes, it will be answered today.
Still needing replies to #624954, #624003, #612909 (just replied to this one today). Hoping someone can get to these today? Thanks!!
Thank you for the patience, we are short with resources this week because of holidays and we will get someone handling your tickets as soon as possible.
Thank you but I’ve still had no replies to my tickets.
Please note, delay in answering comes from holidays and weekend, we were short on resources these days. Your tickets will be answered as soon as possible, thanks for the understanding.
Hey there… I have a presales question. This website uses your theme http://premiumilk.com/portfolio_page/motion-shapes-logo/ and as you can see it has a sticky right sidebar. Can you please let me know if this is a standard feature of your theme or is this custom made?
Hi,
Thanks for interesting in our theme.
We can confirm that this option is integral part of our theme.
Qode
I regret my purchase of the Subway theme. Already have a lot of trouble with the plugin activation. Why is it so complicated!!!!!
Hi,
Our support agents will assist you with any issue you’re having using our theme, please submit a ticket at http://qode.ticksy.com and include link to your site followed up with temporary WP admin credentials in private message.
Qode
?Hello good afternoon! First say that the subject I love and that has a lot of options, but I had a problem, I updated the wordpress and the theme and have gone widgets, I commented on the server that there are a lot of registry errors installing the theme you the attachment to see them! can you help me
I’m trying to contact you by supporting and can not
Thank you
Hi,
Our support agents will help you asap when Ticsky settles down.
Please note, Ticksy, which services we’re using for our support system had performed maintenance/migration to different servers during weekend and it’s not yet stable. It is not our fault and we’re trying to get in touch with their support to get more info on downtime. Thanks for the patience.
Qode
Hi,
im using qTranslate X for multilanguage support. Everything is work fine except LayerSlider translations. As i see LayerSlider supports qTranslate, but text slides are not translated when text are entered like in the documentation( [:de]German text[:en]English text ). Can you help me with the issue please
Regards
Hi,
Please note, you will have to contact Layer Slider or qTranslate support for further assistance.
Qode
After updating to Subway 1.8, my site no longer works. What gives?
Hi,
Please submit a ticket to our support team at http://qode.ticksy.com and include link to your site followed up with temporary WP admin credentials in private message. Our agents will take closer look on it and assist you with this issue.
Qode
Hi folks When is the the next scheduled updated (beyond 1.8) due. Will compatibility with latest WooCommerce and the major updated to Visual Composer be included?
Hi,
We’re waiting for VC to fix some issues in latest plugin version. Also, it will be compatible with latest WooCommerce. We will have more details on upgrade schedule next week.
Qode
How do you change the url path to the portfolio? It is set to “portfolio_page” by default and there is apparently no way to change it?
Hi,
Unfortunately, this option isn’t available within our theme. However, you can contact your hosting service for details on URL rewrite in htaccess file.
Qode
No. That results in a “Redirect Loop”. Some code in the theme tries to re-redirect it portfolio_page. (As you know…). I was hoping to give this theme a good rating. Hopefully you can help. This is the only major site-breaking glitch I’ve seen so far.
Try to change this value in suwbay/functions.php file: http://screencast.com/t/NpxO7lZG
Thank you so much! That worked!! I will give this theme 5 stars now
Thank you very much.
Hello- does this theme have a search widget/plugin already provided? If so, where can I find it? Additionally, I very recently submitted 2 private tickets (585878 & 584906). I know it’s short turn around but would appreciate a quick reply to both tickets as I’m trying to launch my site by this coming Friday. Thank you
Hi,
Please note, search widget is default one from WordPress, you should find it in Appearance > Widgets section.
As it comes to your tickets, they are assigned to our agents and you will be notified when they are answered.
Qode
Thank you! I am still in urgent need of replies to 586212, 584906, 585878 & 587114.
Thanks for following up on this, our agents will answer you asap.
After using the theme for almost 2 years I give up with it. The support takes even weeks to reply. The blog has been crashing constantly with other plugins. The updates have broken my theme 2 or 3 times.The theme becomes extremely slow after some use. My site has been down several times due to this theme. I have now migrated all my content to another provider and everything works faster, smoother, with more theme options, easier and the support has replied to my 3 questions so far in less than 2 hours. Do not waste your money buying this theme.
Hi,
We understand your point of view and we’re sorry to hear you have hard time using our theme. Please note, our support agents are trying to resolve all issues, they’re doing the best they can but sometimes answers gets delayed.
Apologies for the inconvenience and good luck in future.
Qode
