251 comments found.
Hello, i need to know if tour theme is compatible with extensions from https://bsscommerce.com/ and extensions from Mageplaza! Thanks
Hello,
Thanks for your interesting,
Our theme compatible with them but of course those extensions need to compatible with Magento
Great theme, really happy with it! Just little help needed please:
I have version 1.0.3 installed and would like to update to 1.0.5… Do I just override the files via FTP?
Hello,
You only need to apply the patch1.0.4 and 1.0.5 in patches folder to your site, of course via FTP, also need to read Readme file in each patch
when you planning to release AMP?
Hello,
Thanks for your interesting
We will update AMP in next week
Still more problems in your demo, no RTL no….
Hello samac001,
Thanks for your interesting,
We will review and update the theme in next week with AMP module
Can not disable newsletter popup using front end cms builder or from backend. Could you please help me with this
Hello,
Please go to admin MGS -> Theme Setting -> Newsletter Popup tab, here you can enable or disable the Newsletter Popup
When i try to save the config then the page scroll up and down. the changed options is not getting saved without any error messages
Hello manuu,
Maybe you are having some cache on server or affect from any third party extension you installed. It affects to your setting
ONE MORE ISSUE, just found, After upgrade via composer of magefan blog, The home page can’t shows blog content, other area all okay “We’re sorry, an error has occurred while generating this content.” However after remove that blog section on home page, then it return back to work. I guess should I revise something to match the magefan blog “I didn’t change any thing except upgrade magefan blog”
Hello,
I think that you should ask extension provider for this issue, maybe there are some problem with magefan blog module
Sorry, not this theme
I posted to wrong place..
No problem 
Your own demo site exhibit the same exact error i have when installing with the demo sql you provided! please fix it
Hello,
Please follow your ticket, we are working on it
please share the full sample data and sql for Magento 2.3.1 as your demo.
my email: ruibinben@gmail.com
still no support?
Hello,
We have already shared to you, please check
Hello please share the full sample data and sql for Magento 2.3.1 as your demo.
Hello,
Please give me your email, we will share to you
2 days later… still no support?
Hello,
Sorry for the delay, I have shared to you
thank you for the file.
when switching home from example.com/en/ to example.com/co/ i get error 500
what are the rewrite rules for apache & nginx?
Hello,
Please feel free to create a ticket to our support system, we will check for you
Can you write here a tutorial how to install the sample data package proper?
theme 1.0.4
php 7.2
use iphone xs visit the demo:http://themes.magesolution.com/supro/ru
can’t click the search button
also on our online website, install the theme,also can’t click the search on the mobile
How to Solve the Problem？
very impront!
how to solve the problem? please help me
still no support?
Hello,
We have already replied to your ticket, please check
Sharing full demo sample data To us, there are a lot of small problems. App/code/MGS/ThemeSettings/etc/adminhtml/system.xml 3044 has an extra nfig>
Error filtering template: Warning: unserialize() expects parameter 1 to be string, array given in /app/design/frontend/Mgs/supro/MGS_Fbuilder/templates/widget/socials/instagram.phtml
<?php $images = unserialize($this->getWidgetInstagramData()) ?> Need to be modified to <?php $images = $this->getWidgetInstagramData() ?>
Hello diedhack,
I recommend you to submit a ticket here: https://arrowhitech.ticksy.com we will check for you
Best regards,
Hi. In the demos, it looks like some of the filter attributes (color, shirt size…) are exclusive – as in I cannot display t shirts that would be EITHER size M or L at the same time. Is this configurable? Can I make it so that multiple options can overlap? Specifically for colors as well (show all Yellow or Red items…). Thank you.
Hello,
Please feel free to submit a ticket here: https://arrowhitech.ticksy.com, we will check for you
have a full demo sample data can download?
Hello,
Please give me your gmail, I will share to you
share or not?
I have shared to you
don’t have mobile theme demo data,can you share me?
Sorry we have not had mobile theme demo data
use mobile visit your demo :http://themes.magesolution.com/supro/ru,the demo is different,have this demo data setting on the full demo date can download?
{0 XML in file \”\/app\/code\/MGS\/ThemeSettings\/etc\/adminhtml\/system.xml\” is invalid:\nWarning: DOMDocument::loadXML(): Extra content at the end of the document in Entity, line: 3034 install on new magento 2.3.1, can you let me know what is wrong.
Hello hibasketballshoes,
We had updated the theme package on the themeforest, so you can download latest version and update again
Best regards,
Version 1.0.4 – 3rd May 2019
- Update Separated Mobile Theme - Improve Instagram function It seems last update is 3rd May, but since i purchase today, and download in same time, the version is still 1.0 4
Hello,
Yes we only update the theme package again to fix some small issue, so you only need to download again and upload all codes again, the problem will be resolve or you can find this file in your server: app/code/MGS/ThemeSettings/etc/adminhtml/system.xml then scroll to bottom of file then remove the latset line, refresh Magento cache and check again
okay, thanks
any where we can contact you via email, so I can send picture. 2 slight problem need check. https://arrowhitech.ticksy.com/submit/ too complicate and can’t find how to work mine hibasketballshoes@gmail.com
Hello,
What is your ticket number? I can’t find your email on our system: https://arrowhitech.ticksy.com
okay added Private Ticket #2013455
hope to get reply.
Hello,
We have already replied, please follow your ticket
okay hot it can be fixed soon
Sorry to bother you again, updated issue again.
Hello,
Updated
ONE MORE ISSUE, just found, After upgrade via composer of magefan blog, The home page can’t shows blog content, other area all okay “We’re sorry, an error has occurred while generating this content.” However after remove that blog section on home page, then it return back to work. I guess should I revise something to match the magefan blog “I didn’t change any thing except upgrade magefan blog”
when to public amp version
Dear benyang2018,
Thanks for your interesting, it will be released for 2 weeks
Best regards,
support php7.2 or not
Hi, our theme support for php versions that magento support. Please check magento system requirement.
Compatible with latest Magento 2.3.x (it is not listed among compatible Software Version)?
Bug in DEMO – category view on mobile: After applying filters of layered navigation that give no result, there is no way to clear the selections on mobile. No “filters” button, no active filters are displayed…
Hello,
- Yes our theme compatible with Magento 2.3.x - We have checked but don’t see the problem with filter on the category page on the mobile, can you please give us some more detail? http://themes.magesolution.com/supro/en
Best regards,
I like it nice. I want to buy this theme But I see RTL not working in demo and more pages not fine. Please let me know if have next version you fixed it? Thanks
Hello,
Thanks for your interesting, we have fixed the problem on the RTL layout, you can check. 
hope hear your purchase soon
Best regards,
Please i need to know if fix problems because theme demo in phone have more problems, RTL and home and listening products….
Hi,
Thanks for your report, we are hard working to check it and will update asap
Excellent theme, is there a chance I can buy a Non-Magento version of it (for a custom build shop) ?
Dear panique,
Thanks for your interesting but sorry now we don’t have a non-magento version of Supro theme
Best regards,
Hi,
quick view not working this error show up in console when click on quick view icon
quickview.js:28 Uncaught TypeError: Cannot read property ‘product_detail’ of null at Object.success (quickview.js:28) at fire (jquery.js:3232) at Object.fireWith [as resolveWith] (jquery.js:3362) at done (jquery.js:9840) at XMLHttpRequest.callback (jquery.js:10311)
Dear Cappoo,
Thanks for your report, could you please submit a ticket here: https://arrowhitech.ticksy.com, our developer will check and help you
Best regards,
