251 comments found.
Hi mate, tickets portal is not available at https://arrowhitech.ticksy.com and I haven’t replies from days for 2181748 and 2183540 tickets. Any news?
Hello,
There were a little problem from ticksy’s server, now it is available now we will check and update you asap
Best regards,
Hello, I’m still waiting from one week for resolution of tickets #2181748 and #2183540
Hello,
We have been working and will update you soon
Best regards,
Which version of boostrap does this theme use? 3.3.1?
Hello,
Thanks for your interesting, Supro theme doesn’t use bootstrap
Best regards,Are there any predefined about pages? Like: about us, terms & conditions, etc.
Hello,
Thanks for your interest, when you buy and install Supro theme, we can provide all cms page that they are available on our demo site for you
Best regards,
Guest Wishlist don’t work on demo site
Hello,
Thanks for your information, we will check and update the demo asap
Best regards,
Hi, is it possible to edit product description by included Front End Builder?
I see this feature (Product Description Builder) was already implemented in your MGS Magento 2 CMS Builder. Will we need to buy this extension? Or will you update included Front End Builder to enable this – when?
Hi, please, can you answer my question? It is very important for us…
Hello,
Sorry for some delay to you, Supro theme have already had Front-end Builder, you don’t need to buy the extension anymore but you can’t edit the product description directly on the frontend, you still need to change this in admin.
The builder works focus on the homepage or help you to build any landing page by CMS Page
Best regards,
Can we edit product description using Supro Front-end Builder? I do not see such possibility nor at front-end neither in admin…
Hi Before buying just wanted to know, Is the whole theme AMP compatible or some pages or Only the Supro Home Metro Theme.?
Hello,
Thanks for your interesting, AMP compatible with some pages such as: Homepage, Product Detail Page, Category Page. They are the main pages so that user will search on the google.
Best regards,
Hello, how can i translate the text?
and how can in insert my personal css into your theme?
so i have many problem with css.I want that this category styll on 3 column and not 1. https://ibb.co/vs4WmYr
This is a bug with numeration into shop page https://ibb.co/myj24RQ.
How can i resolve it?
Another request, i want to hide the category image over the breadcrumbs https://ibb.co/KwwrGCs
Dear StabiloCode,
Please feel free to submit a ticket here: https://arrowhitech.ticksy.com, we will check for you
Best regards,
It is possible to move the button Up slide?
I have 8 extensions of Aheadworks, the most important One Step Checkout. Do you know if they are compatible?
Hello,
Thanks for your interesting,
1) It is possible to move the button Up slide?
Sorry but I don’t really understand your meaning, may I ask some more detail about it?
2) I have 8 extensions of Aheadworks, the most important One Step Checkout. Do you know if they are compatible?
Yes our theme compatible with OSCheckout from Aheadwork and we co-operate with Aheadwork, so I think that they will be good
Best regards,
Hello we tried and tried to install the theme, but it keeps showing failure. Our version is Magento 2.3.2, and on Supro document it is said “MGS Front-end Builder 2 is fully compatible with Magento Community Edition 2.1.x, 2.2.x, 2.3.x”
But it seems not?
Hello,
Yes our theme compatible with Magento CE 2.1.x, 2.2.x and 2.3.x, we also already tested before releasing, if you have any confuse or question while installing, let submit a ticket here: https://arrowhitech.ticksy.com, we will support you
Best regards,
I keep getting the following error with this theme: Class MGS\AjaxCart\Block\Product\ImageBuilder does not exist
Hello,
We are checking and will update on your ticket asap
Best regards,
Any discount? I missed the sale where it was selling for only $39. Any chance when this will back in sale again..
Hello,
Sorry the sale was over, we don’t have plan for a new sale yet. Thanks for your interesting
Best regards,
Hey Support,
I’ve got two questions: 1. On the product details page, the breadcrumbs do not include the page category. How can i fix this? 2. I saw on this page: https://themes.magesolution.com/supro/en/glitter-decorate-shoes.html that you have a “Size Guilde Delivery & Return” link on the bottom of each product. Is this also a feature in your theme, as i cannot find how to enable this kind of popup.
Hope you can help me! Thanks!
Hello,
Please feel free to submit a ticket here: https://arrowhitech.ticksy.com, we will support you
Best regards,
support amasty Google Page Speed Optimizer?
Hello Support, When you will provide the bug fixes for the colors? Its been a month i bought your theme but couldnt use because of the bug and despite your efforts you couldnt fix the changing color issue. We really need bug fixes ASAP otherwise this theme is useless for us. Looking forward for the fixes. Thanks
Hello,
Sorry for any inconvenience
We have been checking and will update you soon on your ticket,
Best regards,
Hello Support, Can you please explain how i can add custom.css to make colors working while waiting for your theme update? I dont see you guys releasing that bug fix for at least another 1 month.
amp plugin not support facebook pixel. how to support facebook pixel?
Hello,
Thanks for your comment, just now the amp doesn’t support it, this is not theme bug but we will forward to our developer team to check and update
Best regards,
I enable amp plugin,but not work.test on google amp,show the website is not the amp
Hello,
Please feel free to submit a ticket to our support system, we will check and support you
Best regards,
hello, Mmegamenu cannnot display on frontend. I set the Mmegament is enabled in Mmegament configuration, and added the menu items. Do you have any idea for it?
Hello,
Seem you missed some steps, please submit a ticket here: https://arrowhitech.ticksy.com, we will help you
Best regards,
Add the ticket and show the error problem. please help. thanks.
Hello, I have 2 big problems we can’t get around with. Could you please help us address these issues. Products not been shown/display on category pages even though i see them under products. Everything looks alright.
Can’t configure the Megamenu. When I switch to megamenu the header disappears. I have been battling with this for days now.
How can I get fluid support from you? It would be really appreciated if you assist me here rapidly. Thanks ps. Tickets are opened.
Theme updated 22 july. But not compatible with 2.3.2? Not showing in documentation and only patch up to 2.3.1?
Ticket system not working. slow server error… So please response here where do i get the patch for 2.3.2??
Hello elnegaardeu,
Our theme works fine with Magento 2.3.2, patch_for_magento_2.3.1 also is used for Magento 2.3.2, so please apply it
Best regards,
Hello, how can i make the newsletter popup come up at will? I have and image with the “subscribe now” that should trigger the pup up. Thanks
hello, could you please check support. I have quite some open tickets there that need to be addressed. Thanks
Hello,
Yes we saw them and working on them, don’t worry, we will update on your tickets asap
Best regards,
We need you guys please to give us a hint here. There is nothing on your official documentation. Need to to have the right same contact page you use in your demo. https://themes.magesolution.com/supro/en/contact. Read the tickets pls. Thanks
Hello,
We have already answered, please check your ticket
Best regards,
