21502 comments found.
Hello, can’t register my version of The7, when I inputing item purchase code I get the message: 403: Bad request.
Hello,
Our services are not available from russian IP addresses due to international sanctions. Sorry.
Can you add Vimeo to the VC full-row background video
Hi! I am sorry, but it doesn’t depend on a theme. This is Ultimate Addons plugin functionality.
How do I do a background video using Vimeo with the theme?
Hi!
Please note that we can provide support only via our online help-desk: https://support.dream-theme.com (here, in the comments, we can only answer some general and pre-purchase questions). Submit a ticket there, and we will get back to you ASAP.
Thanks!
Working on a client site running this theme. For instance, if I try to change the header layout by clicking on “Top Bar & Header” link on the admin bar, I have to click on “Save Options” button, which then causes the site to refresh so that I can see the changes. This really sucks. If I switch from one layout to another, the changes should be visible instantly without having to save the options first. That’s how a front-end editor should work. Is there a setting to enable this?
Hello!
Pardon, I don’t see your buyer’s badge. If you’ve purchased the theme from another account, please address to http://support.dream-theme.com/ and submit your Item Purchase Code there.
Headings Text color. How can i change a specific heading i.e. heading 5 to a different text color?
Hi!
Please note that we can provide support only via our online help-desk: https://support.dream-theme.com (here, in the comments, we can only answer some general and pre-purchase questions). Submit a ticket there, and we will get back to you ASAP.
Thanks!
hello, MEGAMENU images for 3 columns ill show images on mobile only to first 3. on another site i have 2 columns enabled and it shows only 2 images. can you help? so again this anomaly is only on mobile for mega menu where items have images. it basically shows an empyy image -only text under after the first 3 items on this particular mega menu i have 4 columns and it shows only 2 images. cache cleared, etc. on web simulation for mobile works fine. fully aware that mega menu is yours, but since you 100% integrated into your theme -i am asking you for help.
Thank you and regards website: https://www.hardwood-flooring-chicago.com
Hi!
Please note that we can provide support only via our online help-desk: https://support.dream-theme.com (here, in the comments, we can only answer some general and pre-purchase questions). Submit a ticket there, and we will get back to you ASAP.
Thanks!
I have installed the theme on my domain. I am having issues accessing the theme options. I dont see theme options anywhere.
Also, I can’t import elements. Installed Pro Elements but I can’t import elementor elements. Keep getting the Bad request error. What could be the issue?
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
Hello! Could you please try again. And if it doesn’t work, let us know your IP address.
Can you explain how the images for the client pages works?
The slider displays these images as roughly 158×104, but if I use that size image, then the image looks blurry when I view the client page, but if I use the 450×295 size used on that page, the image on the slider is zoomed in and cropped.
Thanks in advance,
Shawn
Hi Shawn!
Please, submit a request via our online help-desk https://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
Hi, i have received this email yesterday and my hosting was blocked, apparently because of the website https://fellowship.democracyandpeace.org/ which using this theme (Elementor 2025 template). See below:
“We are writing from the Namecheap Legal and Abuse team.
It has come to our attention that the account with the username ‘xxxxxxxxx’ is overusing limits of shared resources, affecting the server performance and other accounts hosted thereon. We would like to mention that all the limits set for shared hosting accounts are burstable in order to let every account handle load spikes, however, those spikes must not be persistent not to cause the impact on all accounts of the shared server.
As a reminder, in order to obtain additional information about the limits, please refer to Paragraph 10, “Additional Acceptable Use Policy for Virtual accounts”, of our AUP at http://www.namecheap.com/legal/hosting/aup.aspx
The following resource limits have been exceeded:
- CPU Usage - Memory Usage
According to the investigation performed by the representatives of our technical team, the following website is consuming too many resources which results in poor server performance: fellowship.democracyandpeace.org.
Unoptimized scripts / incorrectly configured cron jobs / a lot of simultaneous visitors / etc. are probable causes of the resource overuse. “
I already installed Wordfence, Heartbeat plugin to get rid of admin-ajax.php load and EWWW Imagie Optimizer (which is currently running). Would you also check what else – from your end – can cause such a high CPU usage? I didn’t use any plugins apart the ones you reccomended + Heartbeat and EWWW Imagie Optimizer.
Please help, I put really high amount of time to create this webaite and i dont want namecheap to block my whole whoting because of the poor performance.
The results from https://pagespeed.web.dev/ also aren’t great..
Hi! Could you please ask your hosting provider to list the processes which overload your server and submit a ticket at https://support.dream-theme.com/
thank you for such a quick reply. I’ll wait until the images will be optimized because it takes some cPU too and then I’ll ask them for a list! thank you :)))))
Always welcome 
Hello!
May I use your theme to create a food recipe website?
Thank you!
Hi! It depends on your needs. In general, yes: you can create the “Recipes” custom post type. Design a common Elementor template for it. And display recipes as a posts grid.
Hello, I would like to purchase your theme, but I have a couple of questions
I do really like the demo-site “https://the7.io/elementor-shop/” Elementor-Shop, I was wondering if I can get other components from other demo themes? and if you may, i wonder if this supports Elementor to edit and modify pages? Will it have 1-click-import or can I upload the demos to get from them different website-components? Thanks
Hi!
You can import the entire demo https://guide.the7.io/elementor/user-guide/the7-dashboard/pre-made-websites/ as well as import a single page from other demos https://guide.the7.io/elementor/user-guide/the7-dashboard/pre-made-websites/#single-page Please consider that when importing a single page, it will use colors, fonts, etc. from the fully imported demo.
You can filter demos by the page builder (Elementor, WPB, Block Builder) here https://the7.io/#demos
Hope you will enjoy the theme 
Hello, I am waiting for your reply, submit the ticket already; please assist urgently.
Hi! Please don’t worry, your ticket will be replied. Support requests are being processed on business days from 8:00 to 17:00 (GMT 0.0), (usually) within 24h, in the order, they were received.
elementor-ai, can it be used as a multipage?, have drop-down menus?, the theme is spectacular, but very limited as a one page
Hi! Yes, sure! You can add as many pages as you want and display them in the menu. There are no limits.
After many trial of main menu, the transparent menu hover won’t change and the floating header when scrolling in normal case still white color on white background and during hover changed to black, so how to fix this issue.
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
Hello, in the description; $174+ Worth of Premium Addons Included The following premium addons come free with The7: Slider Revolution, WPBakery Page Builder, Ultimate Addons for WPB, Convert Plus, and Go Pricing Tables.
I installed the theme, entered the license key But Slider Revolution wants me to buy a license?
Hi!
Could you please refer to https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins – you don’t need to register the plugins. Plugin updates are available under The7 -> Plugins.
this file is creating 404 error on my website: wp-content/themes/dt-the7/css/images/default-skin.png
Does anyone know how to fix it? thanks!
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
Convert Plus inline is not working anymore. Whatever i do, it doesn’t show up. It’s targetted to all pages. some code is outputting:
https://denikubricka.com/1711-2/output:
it’s enabled for entire site, all users, no cookies etc etc. Any idea?
if i set something on smart launch, it “works”. but the form/content is placed somewhere wrong with all options. i want it inline, where the shortcode is, when the page loads.
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
Hello, I want to buy another license of the theme for a second website but I was wondering if it is possible to mix and match blocks and features between demos.
For example I really like the side menu on the Service page of the Logistics demo (https://the7.io/logistics/services/serv004/) but as a general feel I would use the business one. Could I integrate the side menu from the other demo?
Thank you
Hi,
Happy New Year!
Yes, it’s possible to mix and match demos. However, make sure the demos you intend to mix are built with the same page builder. For example, WPBakery goes with WPBakery, Elementor with Elementor, etc.
Hey,
I bought this theme years ago and want to share my experiences with you. I built my website with the elementor with this theme and I still work on the page speed issues since day 1. But today, my website is totally ruined and my products do not show up at all after the latest update, I still try to figure it out why..
I used cloud applications, cache plugins, webp converts etc etc was not be able to completely figured out what was wrong about the speed. My mobile speed never went over the score of 50!. First paint takes years so as the site’s first opening and website all over is fine only after first caching.
This is all I got to say…I’m just a customer and I’m really bored of this theme overall.
Hello! May I ask your support request ID number or URL, please?
I just share my experience about speed. I think there is nothing to do with that. I can’t make a request for the other issue I mention above because 23.63 $ renewal price. So I try to solve it myself. It’s most likely caused by elementor update itself. Elementor warns about the update in the first place and I suggest everyone to backup before updating
Hi!
There’s no such a thing as “expired support” at Dream-Theme: https://support.dream-theme.com/6-month-support-really/
Please go ahead and submit a ticket 
Ok, we have solved the problem with my hosting support, The issue was about Elementor update and hosting CDN. Elementor rejected to save updates on pages for a long while. Also there was a tiny PHP cache script which was left from my old w3 total cache installation. After clearing it, works as expected. But it was a total headache. Speed issues of course remain…
Hi! Glad to hear you have resolved the first issue. Please submit a support request regarding the website performance https://support.dream-theme.com/
Thank you,
I want to inform you that a guy named “Terbit Ryansyah” with a mail adress tryans@live.com tried me to give you 1 star. And when I said that he should mind his own business he accused me being stupid.
Mail body:
“Hey, do you also have issues with The7 theme? I’ve had problems with them too. I wasn’t actively using the theme, just testing it on one of my domains, and that domain isn’t active anymore. Suddenly, they locked my purchase code, and I can’t use it anymore. They accused me of violating Envato’s copyright rules, but I was only using it on one domain. It’s really strange.
If you have issues, it’s better to leave them a 1-star rating and review. Initially, I sent them a ticket to complain, but their customer service seems very resistant to criticism and even threatened to report me to Envato. So i think they should get bad review and 1 star rate because very unprofessional”
This email was sent from tryans <tryans@live.com> through your profile contact form on Envato Market.
Mail 2:
Motion Spray 12:17 (1 saat önce) Hey, I don’t know you or your intentions. Your issue is yours and mine is mine so, mind your own business
Terbit Ryansyah 12:41 (1 saat önce) Yes i just want to let you know, because i think you are so stupid send review of the theme in comment section but not in the rate and review section. Lol From:
Motion Spray <motionspray@gmail.com> 13:42 (19 dakika önce) Alıcı: Terbit
Now I’m going to report you too, smart guy
Terbit Ryansyah <tryans@live.com>, 2 Oca 2025 Per, 12:41 tarihinde şunu yazdı:
Hi,
Miroslav here, co-founder of Dream-Theme.
Thanks for the heads-up!
Yes, we had an issue with that user, unfortunately. At this point, Envato is investigating their actions (license misuse, rating system abuse, etc.). I will add your comment to the pile, if you don’t mind.
By the way, our support team mentioned that you’re hesitant to submit a ticket. If you prefer to figure things out on your own, that’s absolutely fine. But do note that our support team consists of experienced developers, and they respond quickly. So, if you have any issues with the theme or just need advice, I encourage you to give our support a try. As my colleague mentioned, there’s no such thing as an expired support period at Dream-Theme 
Hello again,
Yes of course I’m a bit insecure about giving all the control of my website until I really have to. Besides, I’ve noticed that there are some suggestions about the performance on your support page so, I’m going to try a couple of those suggestions to see if it does make any difference. If not, then I may contact you again and ask about it, thank you for your kindness.
*I don’t mind you to add my comment to wherever necessary, go ahead
Cool, thanks!
BTW, you’re not always required to give us access. You can simply ask for advice on how to tackle a certain problem in the best way. You can also request your tickets to be assigned to Yana – you’ve already communicated with her here in the comments.
Cheers!
Hi. Please tell me how to add on different pages elements listed here https://the7.io/elementor-2025/elements/? This particular demo is already downloaded.
Hello! If you have already imported this demo, and some elements don’t show up for some reason, please submit a ticket at https://support.dream-theme.com/