21502 comments found.
Guys strange problem encountered – so default page/site background changes to a dark grey when I use the 7Theme Child Theme (I do this in case I ever need to add custom code)
In this case there is no code added to child theme – its the default.
https://imgur.com/a/254V7iBBut see how this changes the Elementor and page default background color. No matter what I do in the site settings, background page color, elementor colors – I cannot change this page specific background.
Any ideas why this occuring? Thanks
https://imgur.com/a/254V7iBHi!
Please note that we can provide support only via our online help-desk: https://support.dream-theme.com (here, in the comments, we can only answer some general and pre-purchase questions). Submit a ticket there, and we will get back to you ASAP.
Thanks!
any option to login to the site from front end, does your theme support that?
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – our guys will get back to you ASAP and assist with it.
Thanks!
Hi, I noticed that the WP Bakery Plugin file is missing from the downloaded theme files. I’ve checked all the folders, but there’s no sign of the WP Bakery Plugin or any other plugins. Could you please advise on how to obtain it, or clarify if it’s meant to be included? Thanks!
Hi! Sure, here it is https://guide.the7.io/wpb/user-guide/plugins/installing-plugins/
Hi, I found out that after entering the license, the WP Bakery Plugin installs automatically. However, the user guide and documentation mention that you need to upload the file manually, which might cause some confusion. It would be helpful to clarify this in the docs. Thanks!
Hello! Could you please send us page URL where it says the plugin needs to be uploaded? We would really appreciate it!
Oh, I see. Thank you! The thing is that this https://kb.wpbakery.com/docs/getting-started/plugin-installation/ is WPBakery guide which we can’t affect. It’s for stand-alone plugin copy users. Anyway, if you have any question, please feel free to contact us at https://support.dream-theme.com/
hi there, all headers (logo and menu) are missing in elementor and all pages after the latest update! Taken me hours trying to fix the issue… What’s the fix? Thanks
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
Do not buy this theme for Russian / Belarus ip – it do not work. Refund rejected.
Hello! In accordance with international laws, as well as the national laws of Ukraine and the United Kingdom, our services are not available in states considered as terrorist or recognized as sponsors of terrorism. Our servers are not accessible from IP addresses and domain names originating from these states.
I ran into the following warning:
Warning: Undefined array key 23 in /home/**/www/wp-content/plugins/elementor/includes/base/controls-stack.php on line 695
This is happening on the latest WP version, Elementor, Elementor Pro, The7. No other plugins installed.
Seeing this also reported on WP.org under Elementor support by others.
I just purchased earlier and would appreciate some assistance as soon as possible.
Hello! Thank you for submitting a ticket, it is already replied. The issue doesn’t depend on a theme.
Hello, is it possible to display each menu item in a different color?
Is it possible to set the left and right spacing to different widths in the boxed design?
Greetings
Hi!
Please note that we can provide support only via our online help-desk: https://support.dream-theme.com (here, in the comments, we can only answer some general and pre-purchase questions). Submit a ticket there, and we will get back to you ASAP.
Thanks!
Hello, when will you add the latest WP Bakery (7.9)? Thx David
Hello David! There seem to be significant issues in this version, therefore we are waiting for the next update which would include appropriate fixes. You can check WPBakery comments section https://codecanyon.net/item/wpbakery-page-builder-for-wordpress/242431/comments
I own two licenses. Just updated one to the new version and imported a different template. There is a major issue with having Elementor be the site customizer. For one thing, I can’t switch back to letting the 7 be the customizer, as you’ve said here before. Another thing – so far – is that the Elementor customizer won’t change the site logo. I don’t think buying another round of support is fair to work through a bug in your theme.
Hello!
Elementor doesn’t need Theme Options, it uses Theme Styles https://guide.the7.io/elementor/user-guide/theme-style/ – but you can enable Theme Options back (fig.1).
Talking about the logo, please refer https://support.dream-theme.com/knowledgebase/how-to-change-the-logo/
Finally, there’s no such a thing as “expired support” at Dream-Theme: https://support.dream-theme.com/6-month-support-really/ You always can submit a ticket 
i can’t deregister at the7 backend., the website was over.
Hello! You can control all your licenses under https://my.the7.io/ However, please keep in mind that, according to Envato Standard License rules, 1 website = 1 license.
Will you be releasing an update soon with an updated WPBakery to 7.9? Thanks and regards,
Hello! There seem to be significant issues in this version, therefore we are waiting for the next update which would include appropriate fixes. You can check WPBakery comments section https://codecanyon.net/item/wpbakery-page-builder-for-wordpress/242431/comments
Good morning, the The7 LayerSlider WP plugin has an update that is not available, how do we update it? The available version is 7.13.0, I’m waiting, thank you.
Hi! Talking about Layer Slider, could you please refer to https://themeforest.net/item/the7-responsive-multipurpose-wordpress-theme/5556590/comments?utf8=%E2%9C%93&term=layer+slider&from_buyers_and_authors_only=0#comment_23195419 I am afraid this plugin is no longer available at Code Canyon.
i am having issue with my site https://uicl.com.hk/ where backend is ok to show post/news contents but it wont update on backend (post is not private ; it is published. i can even access it with direct copy and paste url). in addition, the footer cannot be edit.
Hi!
Please note that we can provide support only via our online help-desk: https://support.dream-theme.com (here, in the comments, we can only answer some general and pre-purchase questions). Submit a ticket there, and we will get back to you ASAP.
Thanks!
The newest version of your theme v.12.0.0.1 (Oct 1, 2024) is breaking Elementor and messing up the header/footer of the site. It makes Elementor not usable as well with “Sorry, the content area was not found in your page. You must call ‘the_content’ function in the current template, in order for Elementor to work on this page.” message. I reverted back to v.12.0.0 and all works again…
Hi!
Please note that we can provide support only via our online help-desk: https://support.dream-theme.com (here, in the comments, we can only answer some general and pre-purchase questions). Submit a ticket there, and we will get back to you ASAP.
Thanks!
I am developing a website using a temporary url from my hosting company. Do I need to buy 2 licenses? One for development and one for production?
Hello! Could you please refer to https://support.dream-theme.com/knowledgebase/one-purchase-code-for-staging-and-live-websites/
Thank you team. That answers my question. Yes, it is possible to use one license for development/staging as well as production.
Always welcome
help me, i have 2 license code but why i just can using only 1 code?
Hello! Please consider that 1) “Number of end products” you can build with a single license is “1”; and 2) “you can’t use … Standard Licenses on multiple clients or jobs”. - https://themeforest.net/licenses/standard Also, note that the license “generally … is not transferable”: https://themeforest.net/licenses/faq#license-transferable-a It means that if you have used your purchase code on one website, you should not use it on any other website(s). Even if the original website went offline. Our system detected that you used your purchase code on multiple unique domain names (excluding most common dev and staging addresses). Such usage violates the terms of Envato Standard Licenses and, by extension, our copyright. Therefore your purchase code was automatically locked.
the first website is not active so can i change this code to other?
Please note that the license “generally … is not transferable”: https://themeforest.net/licenses/faq#license-transferable-a It means that if you have used your purchase code on one website, you should not use it on any other website(s). Even if the original website went offline.
can you give me which website that using that code?
Hello! You can control all your licenses under https://my.the7.io/
Hello elementor is not opening to edit a page. What i have to do now?
Hi!
Please note that we can provide support only via our online help-desk: https://support.dream-theme.com (here, in the comments, we can only answer some general and pre-purchase questions). Submit a ticket there, and we will get back to you ASAP.
Thanks!
I cannot locate my theme option in the WordPress top bar. What do I do?
Hello!
Elementor doesn’t need Theme Options, it uses Theme Styles https://guide.the7.io/elementor/user-guide/theme-style/ – but you can enable Theme Options back (fig.1).
Your The 7 Theme is not compatible with Elementskit? When I use them together it changes the H1 Heading tags to make the font very small and distorts how the buttons look as well. Do you have a fix for this?
Hello! This plugin has not been tested with our theme. You can try submitting a ticket at https://support.dream-theme.com/ – our support team will check if they can find any simple fix.
Not possible to Import content, the button is greyed out! PRO Elements (free) are installed The pre-made websites not requiring Elementor Pro / PRO elements is shown correctly on Import content.
WP Version 6.6.2 PHP verison 8.0.30 MySQL Versiont: 10.5.26 Current Theme Version: 12.0.0.1 Current DB Version: 11.14.0 Current The7 Core DB Version: 2.7.10
Hi,
Please note that we can provide support only via our online help-desk: https://support.dream-theme.com (as it’s impossible to tell what the issue is without investigating it). Submit a ticket there, and we will get back to you ASAP.
Thanks!
