21503 comments found.
dt button, target_blank=”true” is not working, opened link at same window please help
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
Awesome template !
Hi,
Thanks!
Hi your support not working and I need an urgent help
Hello,
Server is up. Please submit a ticket.
The loading page is over 4 sec, this is normal for you ?
Hello,
It depends. If your server is in different geographical region or a page has ton of images – it is OK.
I’ve purchased the theme with extended support but your support page is timing out. Please let me know when it’s up
Hi,
Sorry, for this inconvenience. We’re moving our infrastructure from one server to another and sometime it causes these outage. At this moment support portal is up and running. Please submit a ticket. Thanks!
Hello, I have the theme installed on this temporary server, it works! http://demo.mouseinteractivo.com/musicart
But when I migrate to this other domain (http://www.musicart.com.co) does not work, I have to disable the The7 theme and the visual composer for at least the information to appear, please help me solve this, thanks
Hi,
“does not work” is not very informative, don’t you think so?
At this moment I can only speculate that you are facing the memory limit issue. Gladly it can be solved easily: http://guide.the7.io/start/#blank
If this will not help, please, submit a request via our online help-desk http://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
“It seems you’ve received LayerSlider by a theme. Please note, the activation only works if you’ve purchased LayerSlider directly from Kreatura.”
Layerslider 6 is added to this bundle, but where can I find a license?
Hello,
You can use all plugins that comes bundled with The7 theme without entering purchase codes or activating them.
However if you want a bit faster plugins updates, some locked features, exclusive content, dedicated support or just want to support their authors – you are more then welcome to purchase dedicated licenses.
You can learn more details on this subject in the official Envato article: https://help.market.envato.com/hc/en-us/articles/213762463
Dear developers! What to do? I bought this topic, but I can not install it. Established through an administrative section. Gives an error message.
Hello,
Please refer to Quick Start Guide (which can be found in full theme package or here: http://guide.the7.io/start/#theme )
Hello. I have problem with this theme. I tried to transfer site from http to https but i have problem with image links. This links must be inner resourse (sort of /th-g/...) or (https://) but i have http://images.... in result i can’t use https protocol. Tell me how can I resolve this issue using features of the theme instead without of writing the code crutches?
Hi,
My best guess is that it has something to do with absence of the buyers badge in your profile 
PRE-PURCHASE questions: Dear Dreamtheme,
I’d like to purchase your THE7 theme, but I’ve several pre-purchase questions below. (Sorry for the lot questions, but want to make sure some things before go along with your theme.
For me the most important feature is the full width portfolio grid possibility with Mouseover Video items! Before all the question 0 is:
Is it possible to use such an option in this theme?
THE7 theme
1. Is it possible to add custom microformats and meta datas (HTML codes & tags) to pages’ HTML code on each page or to any element on a page (Want to add for example custom HTML code to each testimonials – in testimonial slider – ) or meta infos to each portfolio elements (when creating video grid portfolio on a site) ?
2. Is it possible to set each element without custom CSS (portfolio grid, to full width instead of basic wordpress layout forced to 1024px or sometimes 1170px width – as seen on this specific site as well – ? (I’ve tried to mark the empty fields with the blue frame below on this picture … on a larger display I’d like to makeit disappear. https://www.screencast.com/t/3JuY9ELG3. Do you always keep add-on plugins activated and up-to-date – especially VC and Rev.slider – ? (I had some issues in the near past .. the provider didn’t do these … … all others I used, they did and it is really needed)!
4. Do you care about custom development (adding new features on request OR by customer idea)?
5. Is it possible to use the Menu as full-width?
6. Is it possible to use rev.slider shortcode in the <header> element? (for example if I prepare a full-scrn, video background welcome slider with rev.slider and put the shortcode into the header in VC) …. So the actual question is if the <header> element is fully customizable within VC or within your own added code?
7. Is this theme fully WPML compatible?
8. Possible to use all fonts in VC elements (In several themes there are limitations in VC regarding the fonts … most important this case would be the Poiret One
9. How about the usual response time of support (I had some very bad experiences about time and quality ).
10. Is the theme support the multilayer parallax option (in VC)?
11. Are you located in EU or somewhere else?
Thank you so-so much for all your answers. Hope it will be useful for a lot of people still hesitating/planning to buy your theme.
Looking forward to your kind reply.
Best wishes, Norberto
Hello,
I’m afraid there’s no such thing as “Mouseover Video” in The7 at this moment
Since this feature is crucial for you I guess my further answers would be irrelevant?
Hello I had 404 issues. How can I fix these?
8.37.225.220 - - [21/Feb/2017:04:29:23 -0600] "GET /wp-content/themes/dt-the7/css/owl.video.play.png HTTP/1.0" 404 26153 "http://mydomain/linkin-park-heavy-chords/" "UCWEB/2.0 (Java; U; MIDP-2.0; Nokia203/20.37) U2/1.0.0 UCBrowser/8.7.0.218 U2/1.0.0 Mobile"
168.235.197.182 - - [21/Feb/2017:05:39:00 -0600] "GET /wp-content/themes/dt-the7/css/mCSB_buttons.png HTTP/1.0" 404 26964 "http://mydomain/shawn-mendes-imagination-chords/" "UCWEB/2.0 (Java; U; MIDP-2.0; Nokia203/20.37) U2/1.0.0 UCBrowser/8.7.0.218 U2/1.0.0 Mobile"
Hi,
It’s hard to tell from your report. I’d say that some theme files were damaged, but I also see other broken links.
Please, submit a request via our online help-desk http://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
How do I edit the text on the 7 App screen using Visual Composer. I’m able to change most of the text, but the text at the very top, I’m unable to change. Visual Composer only shows editable text boxes for the second row. The “Intro” text seems to be somewhere else? Please help
Hi,
Please note that we can provide support only via our online help-desk: http://support.dream-theme.com (here in comments we can only answer some general and pre-purchase questions). Submit a ticket there and we’ll get back to you ASAP.
Thanks!
Hello, Purchased The7 and I’m using the Photo studio demo. Having issues with the following plugins, Layer Slider & Slider Revolution. It tells me that I need to register a purchase code for each one. Isn’t that included in the purchase of The7 Theme? If so, where would I find it? If not, do I need to buy a separate registration code for each plugin? Thanks AB
Hi,
1. You do not need neither Layer Slider nor Slider Revolution for this demo.
2. You can use all plugins that comes bundled with The7 theme without entering purchase codes or activating them.
However if you want a bit faster plugins updates, some locked features, exclusive content, dedicated support or just want to support their authors – you are more then welcome to purchase dedicated licenses.
You can learn more details on this subject in the official Envato article: https://help.market.envato.com/hc/en-us/articles/213762463
Thanks you for the response and link to the article. I have a questions regarding photo scroller in the homepage of the Photo studio demo. Can portfolios from the photo album section be linked to this? or Would I have to use a different setup like Slider Revolution?
Hi,
This is not a standard feature, therefore I’m not sure
Please contact our guys at support http://support.dream-theme.com – they have more expertise in this question and (maybe) will be able to help with it.
Thanks for the quick response and I will try the support team.
(Comment removed).
Ticket number 49955
Can you please review and/or update this knowledgebase article for 2017 standards (both for WP and for the7.4), as well as provide the JS/CSS excludes as highlightable text within the article (not just inside the screenshot image) so we can copy and paste exactly to ensure no issues.
Hello,
Forwarded your feedback to our support team.
Quick one, why would I get a memory limit -1 on the revolution slider page?
Hi,
Because the more plugins you have installed, the more resources your WordPress consumes. On some pages it causes memory limit exhaustion. Here’s how to solve it: http://guide.the7.io/start/#blank
Hi there,
When will the next update be released and what cool things can we expect?
Any chance you develop your own slider as Revolution and Layer Sliders are difficult to use and awful for responsive sites – too complicated. We need a basic dream theme one :))
Hi,
Update is coming sooner then you expect 
It focuses on improved UX for new users and also for users who builds lots of sites on The7: much simpler true 1-click plugins and dummy-content installation, updates from our servers, independent plugins updates, etc.
Regarding Slider. At this moment we are not planning one
It would be almost impossible to compete with Layer Slider and Slider Revolution. We’ll waste too much time on something that very small group of users will benefit. Therefore we are focused on theme improvements that majority of The7 buyers will appreciate (e.g. you can expect overhauled WooCommerce integration within a month).
hi there, looking forward to it :)) THE7 – THEMEFOREST’S COOLEST THEME BY MILES.
Thanks 
Hi! Whenever I make a new HTML table there’s a border both on top and at the bottom. Is there a way to get rid of it?
Thanks!
Hi,
Please note that we can provide support only via our online help-desk: http://support.dream-theme.com (here in comments we can only answer some general and pre-purchase questions). Submit a ticket there and we’ll get back to you ASAP.
Thanks!
Hello, is it possible to use boxed page with full width (1920 px) header slider?
Hi,
If I’m not mistaking the Slider Revolution have the setting called “force full width”.
Ok thanks, we will test it. Another question: Porthole Slider doesn’t start autoslide when viewing from mobile phone.
Yes, auto-slide is disabled on mobile devices for reasons of usability and performance.
How do I get purchase codes to activate your included plugins?
Hello,
Theme purchase code is not valid to activate bundled plugins.
You can use all plugins that comes bundled with The7 theme without entering purchase codes or activating them.
However if you want a bit faster plugins updates, some locked features, exclusive content, dedicated support or just want to support their authors – you are more then welcome to purchase dedicated licenses.
You can learn more details on this subject in the official Envato article: https://help.market.envato.com/hc/en-us/articles/213762463
Hi DreamTheme,
Do you know where i can traduce the titles for the “lightbox like” element ? Eg. > curr of total > Next (Right arrow key) > Close (esc) ?
I’m unable to find those lines in the language files.pot.
Thanks a lot
I’ll have some spare time soon to traduce some FR theme options text because some words are not really correct.
Cheers.
Hi,
I guess those are hard-coded into JavaScript. Please contact our support team – they will assist with it.
Hi, right, found them in JS, i’ll add a translation for that. Thanks again.
Great. No problem 