21502 comments found.
Do you offer an enterprise version of the theme? Really enjoy it, using multiple licenses now and thinking of using it on more and wanted to know if there was a better way to do it than individual licenses.
Hi! I am afraid Envato does not offer a developer license. It is necessary to buy new copy of a theme for each new web-site. This is true about all ThemeForest themes, not just The7.
Hi, Is it possible to insert additional fields in the ‘Team Masonry and Grid’ element within the theme using ACF plugin? I need to display two fields under each team member’s name on the frontend. I’ve already created these two fields and included them in each team member profile post. But now I need a way to display both fields using the ‘Team Masonry and Grid’ and the ‘Team Carousel’ elements. Thanks.
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
I need a theme that support image hotspots.
I believe this one does.
But where can I see it in a demo?
Hi! Here it is https://the7.io/elementor-main/elements_list/hotspot/ Hope you will enjoy the theme )
Hello, I’m trying to change the privacy information that appears when purchasing a product, but I can’t change it from WooCommerce – Settings – Accounts & Privacy. Is there an option in the theme to change the text of that message?
Best regards.
Hello! You can find all labels and messages included into the theme by means of Loco translate https://support.dream-theme.com/knowledgebase/how-to-change-default-labels-like-category-archive-read-more-and-so-on/
Could you please check whether the changes from WooCommerce – Settings – Accounts & Privacy are reflected when the standards WP theme is activated.
I already found it. All you need to do is edit the checkout page. Thanks anyway. I always use this theme; it’s the best.
Thank you too )
I love this theme and am now having a problem with my font. The fonts changed on my homepage. They are showing the correct selection in Elementor, but they display a different font on the site.
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
Why is it that every time I upload a pre-built page, unwanted plugins are also uploaded? I don’t want WooComm or Go Pricing or any other plugins that I have not selected. How do I turn off this function? Its beyond irritating.
Hi! If some plugins are installed together with a demo, it means they are used in this demo. But you can deactivate them, if you don’t need these plugins.
I downloaded a Contact Us page, that does not need Woo Commerce and all the other plugins that you included every time I download a prebuilt page. Having to delete them every time is a drag. It would be great if you can fix that.
Hello! You mean a single page import, I see. Thanks! I will ask our dev team to check if it’s possible.
How can I define the “Next” and “Previous” album categories? Currently, the “Next Album” section displays albums that don’t belong to the same category or page the user is currently viewing.
Hi!
Please note that we can provide support only via our online help-desk: https://support.dream-theme.com (here, in the comments, we can only answer some general and pre-purchase questions). Submit a ticket there, and we will get back to you ASAP.
Thanks!
Hello everyone, I purchased this template a few weeks ago and am interested in purchasing another license. I’m wondering if I can use one of the store templates to display Amazon affiliate products instead of my own.
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
A ticket just to answer whether what I’m asking can be done? I already saw that when adding a product, there’s an option to make it a URL. =)
Hello! I am sorry, but it has not been clear whether you are going to add them as a WooCommerce product or some custom post type. Anyway, no WooCommerce addons have been tested with theme. But you can try using free ones.
My Order Details page has a Actions: Pay Cancel buttons all of a sudden after customer pays and is sent back to our store. How can I get rid of that row. It is confusing my customers thinking they have to pay again.
Hello! Could you please check how it works with the standard WP theme. Because The7 doesn’t control payments. You may need to address to WooCommerce support.
When I switch to a WP theme, the problem goes away. Not a WooCommerce thing…a theme thing.
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
Just submitted. Thanks
Hello,
Where can I download version v.12.4.1 (Mar 25, 2025) from? I just clicked on the download link and the version inside the ZIP is v.12.4.0 (Mar 11, 2025)
I am waiting for a reply.
Thank you. Regards.
Hello!
The update is available via WP-admin > Dashboard > Update.
Version on ThemeForest lags one version behind because of piracy concerns.
Thank you for understanding.
i want to deregister my old website but when i tried to the like (https://my.the7.io/) it shows this error Envato Api is temporary unavailable. Please try later. (ErrNo. 67ec03a9429b8)
Hello! Yes, there are some problems with Envato API, unfortunately. Hope it will be resolved soon.
hello, i have some questions before i buy
1. is this well tailored for elementor? would this still be a 99% score if we added our customized shortcodes? e.g. adding a different testimonial or hooking a modal https://gtmetrix.com/reports/the7.io/fGdlPXqj/
2. lets say i bought 1 license ( a regular one). and realized that we will not be using the7 theme. and then couple of years later i want to reuse the license again. can i re attach the license to a different domain again? also what would happen if a add it to a development site first and then move it to the production site? e.g. dev.domain.com
3. lets say the support is expired after 6 months and then a couple years later there was an issue with the site, how can i get a support?
Hello! Thanks for asking!
1. The theme is well optimized for Elementor. But page speed score depends on multiple aspects, and some of them don’t depend on a theme. For example, website content (images, videos), server performance, caching. In order to configure website caching, please refer to https://support.dream-theme.com/knowledgebase/fast-velocity-minify-settings/
2. Please consider that 1) “Number of end products” you can build with a single license is “1”; and 2) “you can’t use … Standard Licenses on multiple clients or jobs”. – https://themeforest.net/licenses/standard Also, note that the license “generally … is not transferable”: https://themeforest.net/licenses/faq#license-transferable-a It means that if you have used your purchase code on one website, you should not use it on any other website(s). Even if the original website went offline.
Talking about the staging website, please refer to https://support.dream-theme.com/knowledgebase/one-purchase-code-for-staging-and-live-websites/
3. There’s no such a thing as “expired support” at Dream-Theme: https://support.dream-theme.com/6-month-support-really/
Hope you will enjoy the theme 
I bought the theme 10 years ago, and registered for one site, the site was shut down 9 years ago, Can I use the code for new website build?
Hello! Thanks for asking!
Please consider that 1) “Number of end products” you can build with a single license is “1”; and 2) “you can’t use … Standard Licenses on multiple clients or jobs”. – https://themeforest.net/licenses/standard Also, note that the license “generally … is not transferable”: https://themeforest.net/licenses/faq#license-transferable-a It means that if you have used your purchase code on one website, you should not use it on any other website(s). Even if the original website went offline.
Hi, I am writing to inquire about upgrading the WPBakery Page Builder on my website, which uses your Theme7. Currently, I am running WPBakery version 6.13.0.
I would like to upgrade to the latest version of WPBakery. However, I am concerned about potential compatibility issues with Theme7 and WooCommerce. My website is a WooCommerce store, and it is currently experiencing significant performance issues, running very slowly.
Unfortunately, the developer who built the site is currently unavailable, and I am unsure if they purchased a licensed version of WPBakery or used a free version.
Could you please advise on the following:
Is it safe to upgrade WPBakery from version 6.13.0 to the latest version with Theme7? Are there any known compatibility issues between the latest WPBakery version, Theme7, and WooCommerce that could contribute to the site’s slow performance? How can I determine if my current WPBakery installation is a licensed or free version? Do you have any recommendations for improving WooCommerce site performance, especially in relation to WPBakery? Any guidance you can provide would be greatly appreciated.
Thank you for your time and assistance.
Sincerely, Thomas
Hello Thomas! I am afraid there is no “free” version of WPBakery. It’s a paid plugin.
Neither I see your buyer’s badge. If you’ve purchased the theme from another account, please address to http://support.dream-theme.com/ and submit your Item Purchase Code there.
Why I am frequently getting the below? Once I reload at time, it will be back. This is not an issue with hosting. It’s with the template.
There has been a critical error on this website.
Hi!
Please try deactivating all third-party plugins. If it doesn’t help, submit a request via our online help-desk https://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
Hello,
I currently have the Elementor extension on my site which cannot be updated because it breaks the whole theme. The problem is that the current installed version of Elementor has a security flaw, so my site is vulnerable.
Can you please help me?
My support has just expired and unfortunately I can’t renew it.
Hi!
There’s no such a thing as “expired support” at Dream-Theme: https://support.dream-theme.com/6-month-support-really/
Please go ahead and submit a ticket 
We cannot be responsible for third-party plugins, but our team will check if we can help you.
In my multisite setup, “Theme Options” appears in the admin top bar on the main site but is missing when I switch to another site using the same theme. How can I change theme options in sub sites ?
Hello!
Elementor doesn’t need Theme Options, it uses Theme Styles https://guide.the7.io/elementor/user-guide/theme-style/ – but you can enable Theme Options back (fig.1).
Perfect. But now i have a problem. The theme “Bakery” is optimized to “Native full site editing (early access)”, i cannot find the Theme Options, and if i switch to Elementor or Visual Bakery, the demo is broken.
Hello! “Bakery” demo doesn’t need Theme Options. It uses WordPress native Full Site Editor – https://wordpress.org/documentation/article/site-editor/
Hi i would like to reset my license how i can start ?
Hello! You can arrange all your licenses under https://my.the7.io/ But please keep in mind that, according to Envato rules, 1 license = 1 website. This is true for all ThemeForest themes.
Kindly reset my license.
Hello! You can arrange all your licenses under https://my.the7.io/
thank you so much, it was so smooth.
Always welcome )
I’m a prospective customer. But I just wanted to quickly confirm that the licence for this product can only be installed on one site, right?
Hello! Yes, you are right. For all ThemeForest themes: 1 license = 1 website. If you need to arrange a staging dev website, please refer to https://support.dream-theme.com/knowledgebase/one-purchase-code-for-staging-and-live-websites/
Thank you for the confirmation!
Always welcome!
