2095 comments found.
Hi, I have downloaded the latest theme update and re-installed the latest Visual Composer, however all of the buttons on the website are now doubling and appearing underneath. Please see www.prestekonline.co.uk
I have checked on the page settings and in the code on visual composer and there does not appear to be another button entered in.
Please can you help ASAP.
Many Thanks
Hello,
If you have update the theme and visual composer, then go edit the page with the buttons and edit the buttons module, then update the page, this will fix the problem.
Do not hesitate to contact us on our support forum if you have other questions.
Regards
Hello ! I have a problem with menu mobile: didn’t display . My website is www.treasurenote.com Can you help me please ? Thank you !
Hello RoyalArts,
You need to update the theme and visual composer and this should fix the problem.
Do not hesitate to contact us on our support forum if you have other questions.
Regards
When I update to wordpress 4.5, the layout breaks on my site and many things don’t even show up. I tried updating the theme, deleting Visual Composer, and then re-installing it…which still doesn’t work.
Hello saWatt, thanks for purchasing Thefox!
Updating the theme, deleting the visual composer to install the new version from Appearance > Install plugins should do the trick.
If you still have problem then maybe it’s a problem with an additional plugin you are using.
Regards
Hello tranmautritam
I have a problem. I am installing TheFox zip in WordPress. it is not possible installation.
Send a message: ‘Missing a temporary folder.’
Any solution for this problem?
Regards
Hello angelmois10,
That error is thrown by PHP and likely you will need to contact your host to have them specify a temporary directory (e.g. upload_tmp_dir in php.ini)
Do not hesitate to contact us if you have other questions.
Regards
I see that on the front page you say you provide YouTube video tutorials, where are they?
Hello Badr93, thanks for purchasing Thefox!
We made some update to the theme feature and now they are useless, if you need any help please contact us on our support forum and our team will be happy to help you.
Regards
Hello 
I have update the theme and all is ok except there are 4 outdated woocoomerce templates. will you be updating these?
Hello BigLittleBusiness,
Can you tell us the version of the theme and woocommerce you are using?
Our team should be working on this if there is a new woocommerce update but if you are using the version 1.58 of the theme everything should be ok.
Regards
Hi I’m having a huge problem with loading speeds. Every other theme I have used never had any issues with loading. This one does. Every page seems to get stuck in the “loading circle”
I made sure pages don’t have too many high quality images on them but every page still loads very slowly.
Please help!
Hello Willc2693,
I think the problem is that when you imported the pages the server folder permission wasn’t set right.
Please just try to go edit the page that doesn’t load and just “Update” the page.
Then you should be able to access it from front end.
If you have more questions please contact us on our support forum.
Regards
What is the reason for not enable translation ready breadcrumbs in rd-custom-breadcrumbs.php?
Lines like “Archive by category” and “Search results for” are not translation ready.
Maybe this can be done within the next update?
Thanks
Hello Computeq,
Thanks for your feedback, it seems that it is something our team miss.
We will definitely add this in our next update ( 1.59 )
Regards
Hi, i’m having a problem when i tried to create a new page and view that page it keeps on redirecting me to a blog page…. but when i change my theme into other themes the page was fine, can you tell me the problem?
using the latest theme version which is Version 1.57 and WP ver 4.5.1
thanks
the page that i created will only show if i add a parent page
Hello Jigsgfx028,
I am sorry but can you please contact us on our support forum
Thanks in advance.
Regards
i can’t coz my support was already expired that’s why i’m posting here
hope you allow expired support to create a public posts or support
?
Hello,
Try to update the theme.
You can still create ticket our support forum but depending on the issue you may need to renew the support.
Regards
Hello does your theme support WooCommerce plugins? Seems like everyone I try it works and then disappears.
Hello WSSEO,
It depends which WooCommerce plugins, but the default WooCommerce is supported.
If you have more questions or need help please contact us on our support forum.
Regards
updated to newest VC version ( from newest version of theme and now some of the vc elements are not displaying correctly i.e. the tabs: http://sabrasystems.com/solutions/industry-solutions/auto-dealerships/
Hello Reneerushbrook,
If you have updated the visual composer and wordpress you also need to update the theme to the latest version.
Do not hesitate to contact us if you have other questions.
Regards
I am interested about buying this theme. But I want to know if a simple images carousel its gonna look the same as the staff carousel.
Hello Juangraph thanks for contacting us!
Can you tell me what style of the staff carousel you are talking about?
Our images carousel have simple style but are a little different than the staff ones.
Regards
Hello?
Hello Juangraph,
Unfortunately there is not the same effect for the simple gallery image.
Regards
But it’s a simple carousel. Just images spinning. I saw in a friend website who used your theme that there is one big photo and little others below it. I just need a carrousel with 6 images one next to other with the arrows, please.
I really like your theme.
Hello Juan,
If you have saw a friend with the same thing on his site then you should be able to do the same thing, a carousel with arrow but no name or description like the staff carousel.
Regards
Every time I try to open the portfolio page that was imported from demo – it goes to the home page – even when I have the portfolio page opened in the back end and click “view page” it goes to home page – please help
Hello Usnraver, thanks for purchasing Thefox!
Please try to go to Settings > Permalinks and click saves changes.
If you still have problem please contact us on our support forum.
Regards
Once I go to permalinks what do I select as I already have selected “Post Name”. I have over 700 buys at Envanto and this should not be an issue – pushing me to paid support is wrong as this is basic support. Please tell me why when I try to view my portfolio page it goes to home page – again basic function which requires basic non paid support – thank you
I had exactly the same problem as davidh83! I wait for the answer! Thanks
Hello Clarinano, thanks for purchasing Thefox!
- Go to plugins and deactivate and delete the visual composer.
- Update the theme to the latest version : Theme update
- Then go to Appearance > Install plugins to install the plugin new version.
This should do the trick, if you need more help please contact us on our support forum.
Regards
Hi,
Some parts of my website stopped working all of a sudden without me doing any changes to the site. I think I have an outdated version of Visual Composer.
I have tried to delete the plugin and then re-install it but it didn’t work.
I tried to submit a ticket but it says I have to renew support?? This is not right. I paid for a working WP theme. Customers must be able to update the theme without having to pay for support..?
How can I fix this?
Thanks,
David
Hello David, thanks for purchasing Thefox!
- Go to plugins and deactivate and delete the visual composer.
- Update the theme to the latest version : Theme update
- Then go to Appearance > Install plugins to install the plugin new version.
This should do the trick, if you need more help please contact us on our support forum.
Regards
?Hi, im having problem when it comes to mobile, if i used a 4” to 5.5” phone the view is like viewing it from a tablet the columns supposed to be 1 columns but when i view it in mobile phones it has 2 columns, i’m worrying if i update my theme to latest it will damage all settings i have.
does the problem because of visual composer? if yes i’ll just update my visual composer, and my current VC version is ver.10
my wp version is 4.4
btw my support has been expired already so i can’t post in your support forum
tried to update my VC and its now in version 4.11.2 but still the mobile view is showing a tablet view i think it’s tablet view because on desktop i have 4 columns then when i view on mobileview it became 3 columns it should be 1 column in mobile view right?
nvm got it it seems there’s a conflict when i added a minification for html, css & js in my function.php what i did is just remove it and now it’s fine.
We’ve update to the latest version of Wordpress and Woocommerce, but now the /cart page layout is messed up. And when you hover over the cart icon in the main menu, it is also messed up. Does this have anything to do with Visual Composer?
Can you please advice on how I can fix this?
Hello Jeremyw,
- Update the theme
- Go to plugins and deactivate and delete the visual composer
- Go to Appearance > Install plugins to install the new version of the visual composer
Do not hesitate to contact us if you have other questions.
Regards
Thanks for your reply. We have too many customization to the theme, so it can’t be updated.
The issue is on our cart page, which I wouldn’t think has anything to do with Visual Composer. Do you know if Visual Composer has control over the woocommerce pages? Could you add a product to the cart and let me know? https://kingdomworks.com/store
Hi, I sent you a private message as well but after the wordpress 4.5 update, the mobile menu is no longer working. I’ve flushed the cache, I’ve deleted my cache, I’ve even created a new mobile menu and it’s still not working. The 3 bars show but when you click on it, nothing happens. Any help would be greatly appreciated!
Hello Briegger,
I am sorry but we only do support for verified customer.
Regards
Submitted a ticket, waiting for reply.
Hello,
Our support team will reply as soon as they can,
Thanks for your patience.
Regards
Hi, I have updated the theme and all the plugins. But now there is a comment form on my frontpage. I have disabled the comment option on the setting page but it is still there. Can you help? Or should I purchase support for this issue? Mine is expired.
Hello Drazzi,
For the comment problem :
To disable the comment for the page, go edit the page and :
- click on \”Screen options\” ( top right of the screen )
- check the \”Discussion\” checkbox
- scroll down until you see the discussion options and un-check allow comment.
If you want to do this for all page please check this video : Video link
Regards
