8554 comments found.
Does Undsgn support PHP 7.4?
Hi pharcyded! Yes, compatibility was introduced from version 2.2.2: https://support.undsgn.com/hc/en-us/articles/213454129
Hi team,
Can you please share how I can edit the font size of the tabs titles? I found a CSS fix in the comments here:
.panel-title { font-size: 18px; }
However, this works only on the font size of the Accordion titles, but not the tabs. I also found this example here, but it’s not affecting the tab titles:
.panel-title > a span{ font-weight: 300 !important; font-family: Arial !important; letter-spacing: 0.1em; text-transform: lowercase; }
I have tabs and accordions on the page and need them to be with the same (at least similar) sizing. Do I need to assign class ID to a row / column / tab extra in order for this to take an effect?
Thank you in advance!
Hi RenovatioDigital! When ask for support please use the same account used to buy the theme, it’s not possible to offer for support if the purchase is not verified. We as an author, also have to abide by the terms of the contract with Envato (ThemeForest) which is to the customer and the marketplace’s own interests. Thank you for understanding.
Please advise how can I solve this?
Hi BMX700! Did you also update Uncode to a recent version? The latest version of Uncode is Uncode 2.2.7, it seems that you are still using a super old version (at least what we can understand from a single screenshot): https://support.undsgn.com/hc/en-us/articles/360000284218
Thanks for your quick reply. I have Uncode 1.6.0. I was unable to find update option in WP admin. How can I update to the latest version? If you can send me link with instructions, that will be much appreciated.
Please follow the docs, as described the build-in update option is available from Uncode 1.8 and following versions: https://support.undsgn.com/hc/en-us/articles/214001205
You should update with the Envato Market plugin: https://support.undsgn.com/hc/en-us/articles/214001205#envato-market
Moreover, since it’s very old version don’t forget to create a backup first: https://support.undsgn.com/hc/articles/360001216518
Hi,
How can I translate “page options” section in the pages.
Hi tolgaaksakal! You can use Loco Translate or other method you prefer, please note that you can find the terms in the Uncode Core plugin (not inside the theme), the same also if you use WPML. So please check in the plugin namespace.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Why is the background image not applied?
https://drive.google.com/open?id=19DweQ4t8AQLmiRU3oJk8K6fswbdHqu35Hi crepas! From a single screenshot is practically impossible to understand if you have an odd issue. How can you understand background image is something that works for everyone: https://undsgn.com/uncode/showcase/
You should evaluate to open a private ticket or at least share your site URL so we can check. Anyway, from you admin it seems you have an old version of Uncode and you have also extra plugins (since the UI now is different and I see elements that are out the original Uncode positions), try to update the theme first.
I send you a message on your profile themeforest for the reset of my regular license because My previous installations of Uncode are no longer active (and files are deleted from the server), and I want to use Uncode on a new domain,
thanks
Hi seba2419 and sorry for the delay during weekend! We replied to your message! Just give it a test now!
Sorry I download this theme but reggae license doesn’t work. I don’t have any site with this theme and license. This is first website the I have install this theme. Can you help me?
Hi seba2419! I think it should be fixed now!
Good evening! I hope you’re doing fine.
I’m trying to create an album gallery just like the one that you teach in this video: https://youtu.be/vdbmo4zYxRw. I’ve already created the gallery, but in my content block when I try to add the gallery with the Media Gallery element, it says that it couldn’t find any “gallery” media.
https://imgur.com/Hx7O1GD https://imgur.com/u5XouaQCould you please help me?
Many thanks 
Ok, so, apparently when I try to add it directly to a page, it works. Is it really not possible to add an album gallery to a content block, that would be inserted to a page later?
Here you can find all info you may need to work with Albums: https://support.undsgn.com/hc/en-us/articles/360000110049
Otherwise, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
pre-purchase question, I would like to achieve the same result as your portfolio. Yes, I would like to have a portfolio very similar to what you use on uncode. You can see the photo here: https://imgur.com/a/S1d3Hn5 Can you tell me how can I do to get this result?
Hi Quivon! This is just a Posts element, nothing special, everything is configurable from the module options, confirmed!
If after purchasing the theme you need help just ask our support: https://support.undsgn.com/hc
I would like to know about woocommerce setup. I’m trying to display the product categories on a page but I don’t want to use the Owl Carousel that’s included. I just want to show all the products category on the page. How can I turn it off?
PS: Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Thank you so much to tell me how to do it! It’s working now!
Hi yichu and thank you for the confirmation! 
Hello, I have six licenses of Uncode, but my support period is expired. I hope I will still get an answer! Here is the issue: After update to the latest version, the icons are not displayed correctly. I added the code at the htaccess file, as instructed in your documentation (https://support.undsgn.com/hc/en-us/articles/360001557437-Icons-not-show-or-look-like-squares), but this did not solve the issue.
I also contacted my host (Siteground) and they explained that this has nothing to do with the server.
Is this a font awesome v4 vs v5 issue?
Is there another way to fix this, or will it be fixed in a future update?
Many thanks
Hi meliory! Unfortunately, we don’t have other reports and as you can see for example our demo (that is running the latest version of the theme) doesn’t have this issue. Moreover, if icons are broken after latest update here you should see thousand of similar reports (by the way all websites uses icons, for social, etc). As you can see in the latest versions there are no updates to icons: https://support.undsgn.com/hc/articles/213454129
Anyway, can you please try to deactivate possible extra plugins and in case share the link to your site so at least we can check if there is some visible error?
Hi, I recreated a staging environment and applied the updates with no issues this time. Maybe something went wrong during the previous update and I was further confused by this article https://support.undsgn.com/hc/en-us/articles/360001557437-Icons-not-show-or-look-like-squares Everything is fine, thanks for your quick reply!
Hi Meliory and thank you for the confirmation! Much appreciated!
Hi _ My support has run out. Could you possibly help me and tell me how I can make the Hamburger (mobile menu button) larger
Hi niallbyrne! Try this one:
.menu-button-overlay .lines {
transform: scale(1.5);
}
Hello. Using isotope module for portfolio, I get six box screens, OK. But, all of them navigating to portfolio single item as expected, EXCEPT THE FIRST BOX (up left). How can I manage this navigation too? Thank you in advance. Superb theme.
Hi pibarrec! We are sorry but it’s really not possible to understand what you mean/need, please share the URL of your site so it’s possible to understand the scenario.
Hi Author! In the next link https://www.innpulso.consulting/#capacidades please check assigned URL (all are portfolio excepting the top left box). Thank you!
Hi pibarrec! We are sorry but without accessing the site is impossible understanding why here you don’t have the link, we can only confirm that you don’t have the link. Unfortunately, other user don’t have same issue with this layout. Tested also in a random installation with Demo Contents and this doesn’t happen: https://undsgn.d.pr/DKY5cF
Try to check if by error you have selected the Custom Link option in the Single tab for the first item (this is the only thing that comes to mind), otherwise open a private ticket so we can check.
Alternatively try to import the original demo again and copy this section in your page, this should fix if you have applied some incorrect settings.
Ok Author. I will go through your recommendation and let you know. Thank you for good&fast response.
Hi pibarrec and thank you for the confirmation! Let us know how it goes!
Hello ! I would like to know if it is possible to use Advance Custom Fileds (any ACF plugin) and use them to sort articles ? I have custom fields Date and Price in my articles but I can’t use it to sort the articles in my pages… Thanks a lot !
Hi remidoubi! We are sorry but this is not something native and we don’t support it. Anyway, if I’m not wrong I saw some users in the past, create this with customisations but I don’t know if they also filtered them someway (I think this is not easy to implement). You can try to ask in our FB group if some users have experience with this.
Otherwise, if you need support for native features, support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Ok thanks. Or is maybe possible to select only the articles I wanna see in a post galery ?
Yes sure here you are, there are various options (if you use cpt use taxonomies and not categories and you can also include selectively): https://undsgn.d.pr/XvDFGM
Oh that was easy sorry for asking ! thanks a lot !
Hi remidoubi and thank you for the confirmation! Anyway, if you need support there is a completely dedicated Support Team here: https://support.undsgn.com/hc
Hi, how can i choose what social network i can show for sharing an article ?
Hi nflyers! This is a default, in case here you can find codes to hide some of them selectively: https://support.undsgn.com/hc/en-us/articles/115000724289
Hey thank you for your fast response. So i tried to share it like on facebook but my article doesn’t show any picture on facebook. Just the title and the preview of the text. How can i show the picture that i associated it with the article ?
THANK YOU! But when i installed yoast SEO, the visual composer isn’t showing anymore. What happened ?
that was my last question ^^
You should update Yoast SEO, at least we are not aware of any issue if you use an up to date version.
Does the Matrix work when using a post carousel? I want the ratios of the first story to be larger than the two beside it, however, post size does not seem to be working. All posts are the same size.
How i want it to appear: https://drive.google.com/file/d/1cW3WrM_NdxGlUcS_EQWGcLdBHFVhozBy/view?usp=sharing
How its actually appearing: https://drive.google.com/file/d/1mnT7fh09DgbOmte8K3NwtE2FOyBu2jMz/view?usp=sharing
Hi MetalPotatoUK! Unfortunately, you cannot make this work, as you can see when you use the Carousel the ratio and size option are in the Module tab and not in the Blocks tab (as for the grid), so these settings are not available individually as for Grid but only at module level (and for this reasons not available in the Single Block tab that is a replica of the Block tab). I hope this makes sense!
Hi there, We can not get support due to our developer passing on the licence to us. so Iam coming on here to ask for support.
The website keeps loading SLOW. I have disabled the “performance” options and they still seem to be funtioning.
Scepifically the “adaptive images” i cleared and turned off and it keeps showing as working. “The Adaptive Images system is using 5.11M of the 39.45G space left”. The images are also pix elated after loading. Thank you for any insight you guys can provide.
Hi tmills38! We are sorry for this but if you ask for support you need to use the same account that bought the theme, unfortunately there are also pirated copies of Uncode and the only method to verify the purchase is to use the account that bought theme. By the way these are the ThemeForest Terms and we as an author, also have to abide by the terms of the contract with Envato (ThemeForest) which is to the customer and the marketplace’s own interests.
Moreover, it’s really not possible to understand an issue in words without even a link to this website.
Probably you have an issue in the JS code caused by extra plugins, an out of dated version of the theme or server issue. As you can see this is not a native problem of the theme: https://undsgn.com/uncode/showcase/
If you need help please ask the user who bought the theme to open a support request: https://support.undsgn.com/hc
Thanks. I actually just moved the site over to a clean server and it seems to be running better. I couldnt find the change log
One last question. What version is the latest theme update?Thank you!
Hi tmills38! Here you are: https://support.undsgn.com/hc/en-us/articles/213454129
Hi! I would like to buy it again for a second site, but first please I would need to know if is posible to get these questions: please can you tell me if I can: 1- put a custom image as preloader (my logo) 2- select automatic load of images in galleries (with scroll- without to use the button “load more”). 3- add whatsapp as sharing network on images of gallery. 4- To know if it is SEO friendly 5- To know if the theme load fast 6- To know if I can put a simple some kind of captcha in the form 7- If i can put the gallery images showing the thumb as same proportion as they are (not as square or predefined rectangles). 8- And is posible to open an album in a lighbox from a thumb in the main grid gallery full width? (I mean use each thumb to open lighbox for some albums). 9- Can I change the speed of the zoom over thumbnails of galleries? - Is posible to change (UPDATE) the old share buttons you have in the gallery images in lightbox?
Thanks in advance!
Hi enriquetortosa!
1. No, in our demo we never show preloaders since in our opinion it’s a bit of date solution (I saw some Uncode users and I know there are some free plugins that can do this).
2. No infinite load is not an option for galleries.
3. Not an option right now.
4. Yes sure and moreover works perfectly with the best SEO plugins like Yoast SEO or RankMath.
5. Evaluate yourself from our demo or from the custom showcase, obviously if you want a fast website you need a good server and a cache plugin (more info in our doc): https://undsgn.com/uncode/showcase/
6. Yes.
7. Yes they can be any size: https://undsgn.com/uncode/homepages/portfolio-photos/ – https://undsgn.com/uncode/homepages/portfolio-gallery/
8. Yes https://undsgn.com/uncode/homepages/portfolio-albums/ – https://support.undsgn.com/hc/articles/360000124229
9. Not sure to understand but I think you need a line of CSS code.
10. No unless you modify codes.
About build query on isotope module using portfolio. When I try to type in specific category, where it says “Click here and start typing..:”, loading icon gif shows but none of my categories or tags appear. both chrome/safari. I increased memory limit, but not working, which code I need to use in query?... I need to use category class indeed. Thank you in advance. Great theme.
Hi pibarrec! Please note that if you are working with Portfolio you should use taxonomies and not categories (that in WordPress are categories but of CPT): https://undsgn.d.pr/txagso
Perfect! Thank you very much. Great Theme. Great Support,
Hi pibarrec and thank you for the confirmation!
Hi, Thank you for superb Theme. I deeply reviewed before my question: -Is there a way so I can stop video looping in background? (option loop in media is unmarked but video still loops)
Hi pibarrec! As for any example you have in our demo, if you use a video in background this is automatically looped, the option you refer is for ideo embed, when a video is used in a background is supposed to loop.
Ok Thank you. Therefore, If I want that video to stop looping, any suggestion you could recommend?
You can create the section with Slider Revolution that is part of Uncode and connect to the page with a Slider Revolution module (if it’s a section in the page) or with the headers options if it’s an header.
Ok thank you. So, if I want this video background to stop, is there any procedure you could recommend me? Thank you in advance, nice and fast response from your side.
Not sure to understand the request but with Slider Revolution there are all the settings you may need to control the video play/stop native of the plugin options, so you can set the video background to stop when the video finish…
Sorry I had repeated the question by mistake. I will follow your instructions regarding slider. Thank you!
Ok perfect! Makes sense!
Hi, Maybe a basic question. Is it posible to use a slider revolution as background for a content block or section? Thank you!
Hi, if this is an header you have the option in the Page Options > Header Type > Slider Revolution, if this is a section you can use the Page Builder module named Content Block VC.
Perfect!
Hi pibarrec and thank you for the confirmation!
