Hi dominikhintringer! Please follow the instruction you have next the error… you should contact us using the form you find on this page, and include your Purchase Code: https://themeforest.net/user/undsgn

Send you a message, please answer as soon as possible

Sure!

Hi Snapshot00! Not sure to understand the request but if you use the Sticky plus the Shrink options you can make the logo smaller with this setting: https://undsgn.d.pr/i/rMyYzq

Hello! Unfortunately, the case you’re describing doesn’t seem to happen on a normal installation: https://undsgn.d.pr/i/6TvwjD

A few days ago, a problem like that was reported for Contact Form 7 https://wordpress.org/support/topic/cf7-is-breaking-the-localization-translation/ which was, however, fixed in version 5.7.4 the same one you seem to have on your site. If this is not the case, I advise you to update Contact Form 7.

I’d also recommend disabling any extra plugins, especially if you have some related to CF7, and see if the problem is caused by one of them.

Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc

Thank you so much for pointing me in the right direction, I found the solution now. You have to recreate a new contact form to make sure its in the same locale as the whole wordpress page. The support here really is incredible. Thanks again.

Hi windmeile! Thank you for the confirmation!

Hi supermex! As alerted in our documentation you cannot use the Delay JS option since this can cause multiple problems.

without those settings my page speed results are very bad. there is a lot of unused CSS and JS from your theme according to page speed insights

i supermex! It was what we had already noticed a few weeks ago if I’m not mistaken if you have dozens of extra plugins these contribute to penalizing the scores of the site (which are different from the speed for a user of the site). If there was a solution we would have avoided writing in the doc not to use this option.

Hi Liranz! It is virtually impossible to help you if you say you have a problem that no other user reports and especially if you don’t even include the link to your site. Please at least share the URL of your site (of course disable ALL extra plugins first because it looks exactly like an issue related to a possible extra plugin that is causing problems).

Hi Kismii! Probably you have some pages from the Uncode Demo Contents that are still published on your installation. Did you unpublish all the imported pages?
Anyway, if you send us a link we can help you better but somehow some imported content remained published.

Hi ostenespen! I don’t think the update is the problem. I’ve tested it now and everything works as it should, moreover we don’t have any other user reporting this problem, so I really think it’s another cause. I also tested now for you: https://undsgn.d.pr/v/7yMLtQ
From here we cannot help more understand what is affecting your installation only, sorry.

Hi michael91brandon! Please follow the first method suggested here (note that this cannot work with Ajax options): https://learnwoo.com/skip-cart-page-redirect-checkout-page-woocommerce/
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Nevermind I didint have my glasses on and didnt see the small box. So embarrassing.

Hi lonvanelk, and thank you for the confirmation!
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Hi supermex! Yes, slideshow, long homepage, extra plugins, pop up item, cookie banner, ads, server response time, etc… you can also check more info on GTMetrix: https://gtmetrix.com/reports/cosplayhero.de/o2p8C4HP/
If you want to improve your score you need to check a few aspects, not only the header image.

but even simple pages have a very long lcp, and I think the lcp is always the header image right?

Hi, actually LCP tells you how long it takes for the main content of the page to load and be “read” by the user. It can take into account many things, not just images: server response, complexity of the page, CSS and JS required, etc. One way to improve this aspect is to use a cache plugin, as suggested by GTMetrix: https://undsgn.d.pr/i/Rrd1H9 Please read our documentation on improving performance: https://support.undsgn.com/hc/en-us/articles/115004168269-Optimise-for-speed-and-performance

thanks for your reply. I will try to see that

I’ve found the problem ! thanks

Glad to read that, best

Hi FMJ9! Your version is from 2019, you should evaluate to update, maybe this is the cause of your problems: https://support.undsgn.com/hc/articles/214001205

That fixed the issue! Thanks so much for the help

Hi FMJ9, and thank you for the confirmation!

Hi snuk! The “Read More”, by default, in WordPress is only supposed to work on Blog Post to create the introductory text for the main index page (the list with all blog entries). It’s not supposed to work for normal text. We are sorry but there is not a simple trick we can suggest to create what you ask.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Hi wearerealistic! Not sure what is this review, but everything you need it’s already packed with the Purchase, and you don’t need to buy anything extra: https://support.undsgn.com/hc/en-us/articles/213453349

You missed the point. I’m asking if Visual Composer is part of this theme? Several websites that review the theme state that it is, but you don’t list visual composer anywhere in the theme details.

It’s confusing as it looks like you have your own page builder, but then it would appear you’re using a version of Visual Composer. That’s totally fine, I just need the clarification.

Hello, the theme comes with a tailored version of WPBakery Page Builder, as stated in the theme description, in many places across the page:

• https://undsgn.d.pr/i/noypWy
• https://undsgn.d.pr/i/vvpnFM
• https://undsgn.d.pr/i/h1jbJG

I hope I have answered your question, if you have any further doubts please feel free to contact us here or through our Help Center https://support.undsgn.com/hc
Best

Hi bryanmbp18! It’s not a default option but you we can suggest to you the HTML code. Anyway, since Uncode offers the possibility to use two different lightboxes what is the one you are using? Can you please share the link of a page of your website that use the lightbox so we can check? ps: note that this workaround can work if you don’t use the Split CSS/JS option.

yes, this was a cache issue. Deleted all cache plugins, now it works. New problem now: My query (portfolio wirefrime element) is not working anymore. I try to filter via categories, but UNCODE cannot find the categrory anymore. Worked fine until yesterday, now there are no entries possible when building a query. Tried several wireframe elements, but it does not work.

Search for “author” is working fine in the query, by the way. But “categories” does not find my entries, and without database match the entry is not accepted. I am abolutely positive that I have defined the category name in “portfolio categories”, and it is also related to several single portfolios. I even tried with a new category, still no reaction.

Hi worduppr! It’s really not easy to understand without a reference. Anyway, if you need to use the Query option, please note that with Portfolio you need to use Taxonomies as listed in the options, ex: https://undsgn.d.pr/i/r6dPIj
Now if you’re referring to something else and as you say it was working until yesterday maybe you have a server problem, or you installed something extra that creates conflicts, since it’s very unlikely that something that was working one day won’t work the next day.

Hello stefanvgijsel!
You can filter any Theme Options setting by adding a PHP snippet to your child theme (about child themes: https://support.undsgn.com/hc/en-us/articles/213454729-Child-Theme):

function uncode_child_filter_skin_menu( $val ) {
    global $post;

    // Page IDs
    $ids = array( 2, 4, 8 );

    if ( $post && in_array( $post->ID, $ids ) ) {
        $val = 'dark';
    }

    return $val;
}
add_filter( 'uncode_ot_get_option_uncode_primary_menu_style', 'uncode_child_filter_skin_menu' );

In the snippet you can see a list of numbers corresponding to the IDs of the pages on which you want to display the dark menu skin, replace them with the ones you prefer (it can also be a single value).

Anyway, if you have further question or you need support you can contact our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc

Thank you. I will try this solution. Maybe nice to add the dark/light skin menu option in page options on every page?

Thanks for the suggestion! Even if, to be honest, this is the first time we have received this request: the theme options are very numerous and cannot all be repeated in the page options, the filter helps for individual needs like yours.
All the best

Hello sleizerovich,
that particular feature is specific to WooCommerce so you can only have it within a product with variations. Uncode does not have carousels using thumbs as navigation, sorry, if I understand what you mean. Here you can see some possible layouts for carousels https://undsgn.com/uncode/features/posts-carousels/

Anyway, if you have further question or you need support you can contact our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc

Hi CreativeGamut! We’re trying to test some of the things you tell us and we can’t replicate any of them, moreover we don’t have any of these reports from any of our customers. Can you, for example, tell us exactly one thing of the things you listed and what device you are testing it with (I mean URL of the page you are on, action you take and device), so that we can replicate it. Otherwise it gets a little generic.

I’m using an M1 iMac with the latest version of Google Chrome. I am testing your AJAX shop, and I have in the cart the Everyday Backpack, Spectrum X-200T, Integra Trident and the Traverse Winner shoes. I have cleared my cache and restarted my browser, and these items can’t be removed or updated. The side-cart only shows items I add, and I can remove these but when I do I get redirected to the shopping cart where these above-mentioned items are. I also noticed today that if I add the yellow Everyday Backpack to my cart and I then add the red Everyday Backpack to my cart the yellow Everyday Backpack is removed, what if my customers want to buy two in different colours, they can’t.

Hi CreativeGamut! Thank you for taking time. From here, we are not able to replicate any of the problem you describe, and we are also on Chrome with M1, please check this screencast: https://lopezb.d.pr/v/Ik8Bil

Hi transilvania-advertising! You have this error since this is a migration, the website was registered on another domain, and it was moved to a new one. If you don’t have used this Purchase Code on other website you should have no problems, in fact, we remember that you can when you buy an item on ThemeForest you can use a Purchase Code to build only 1 final website: https://themeforest.net/licenses/standard
Anyway, if you have problems regarding the license you can contact us privately using the form you find on this page: https://themeforest.net/user/undsgn