thanks for your reply. I will try to see that

I’ve found the problem ! thanks

Glad to read that, best

Hi FMJ9! Your version is from 2019, you should evaluate to update, maybe this is the cause of your problems: https://support.undsgn.com/hc/articles/214001205

That fixed the issue! Thanks so much for the help

Hi FMJ9, and thank you for the confirmation!

Hi snuk! The “Read More”, by default, in WordPress is only supposed to work on Blog Post to create the introductory text for the main index page (the list with all blog entries). It’s not supposed to work for normal text. We are sorry but there is not a simple trick we can suggest to create what you ask.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Hi wearerealistic! Not sure what is this review, but everything you need it’s already packed with the Purchase, and you don’t need to buy anything extra: https://support.undsgn.com/hc/en-us/articles/213453349

You missed the point. I’m asking if Visual Composer is part of this theme? Several websites that review the theme state that it is, but you don’t list visual composer anywhere in the theme details.

It’s confusing as it looks like you have your own page builder, but then it would appear you’re using a version of Visual Composer. That’s totally fine, I just need the clarification.

Hello, the theme comes with a tailored version of WPBakery Page Builder, as stated in the theme description, in many places across the page:

• https://undsgn.d.pr/i/noypWy
• https://undsgn.d.pr/i/vvpnFM
• https://undsgn.d.pr/i/h1jbJG

I hope I have answered your question, if you have any further doubts please feel free to contact us here or through our Help Center https://support.undsgn.com/hc
Best

Hi bryanmbp18! It’s not a default option but you we can suggest to you the HTML code. Anyway, since Uncode offers the possibility to use two different lightboxes what is the one you are using? Can you please share the link of a page of your website that use the lightbox so we can check? ps: note that this workaround can work if you don’t use the Split CSS/JS option.

yes, this was a cache issue. Deleted all cache plugins, now it works. New problem now: My query (portfolio wirefrime element) is not working anymore. I try to filter via categories, but UNCODE cannot find the categrory anymore. Worked fine until yesterday, now there are no entries possible when building a query. Tried several wireframe elements, but it does not work.

Search for “author” is working fine in the query, by the way. But “categories” does not find my entries, and without database match the entry is not accepted. I am abolutely positive that I have defined the category name in “portfolio categories”, and it is also related to several single portfolios. I even tried with a new category, still no reaction.

Hi worduppr! It’s really not easy to understand without a reference. Anyway, if you need to use the Query option, please note that with Portfolio you need to use Taxonomies as listed in the options, ex: https://undsgn.d.pr/i/r6dPIj
Now if you’re referring to something else and as you say it was working until yesterday maybe you have a server problem, or you installed something extra that creates conflicts, since it’s very unlikely that something that was working one day won’t work the next day.

Hello stefanvgijsel!
You can filter any Theme Options setting by adding a PHP snippet to your child theme (about child themes: https://support.undsgn.com/hc/en-us/articles/213454729-Child-Theme):

function uncode_child_filter_skin_menu( $val ) {
    global $post;

    // Page IDs
    $ids = array( 2, 4, 8 );

    if ( $post && in_array( $post->ID, $ids ) ) {
        $val = 'dark';
    }

    return $val;
}
add_filter( 'uncode_ot_get_option_uncode_primary_menu_style', 'uncode_child_filter_skin_menu' );

In the snippet you can see a list of numbers corresponding to the IDs of the pages on which you want to display the dark menu skin, replace them with the ones you prefer (it can also be a single value).

Anyway, if you have further question or you need support you can contact our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc

Thank you. I will try this solution. Maybe nice to add the dark/light skin menu option in page options on every page?

Thanks for the suggestion! Even if, to be honest, this is the first time we have received this request: the theme options are very numerous and cannot all be repeated in the page options, the filter helps for individual needs like yours.
All the best

Hello sleizerovich,
that particular feature is specific to WooCommerce so you can only have it within a product with variations. Uncode does not have carousels using thumbs as navigation, sorry, if I understand what you mean. Here you can see some possible layouts for carousels https://undsgn.com/uncode/features/posts-carousels/

Anyway, if you have further question or you need support you can contact our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc

Hi CreativeGamut! We’re trying to test some of the things you tell us and we can’t replicate any of them, moreover we don’t have any of these reports from any of our customers. Can you, for example, tell us exactly one thing of the things you listed and what device you are testing it with (I mean URL of the page you are on, action you take and device), so that we can replicate it. Otherwise it gets a little generic.

I’m using an M1 iMac with the latest version of Google Chrome. I am testing your AJAX shop, and I have in the cart the Everyday Backpack, Spectrum X-200T, Integra Trident and the Traverse Winner shoes. I have cleared my cache and restarted my browser, and these items can’t be removed or updated. The side-cart only shows items I add, and I can remove these but when I do I get redirected to the shopping cart where these above-mentioned items are. I also noticed today that if I add the yellow Everyday Backpack to my cart and I then add the red Everyday Backpack to my cart the yellow Everyday Backpack is removed, what if my customers want to buy two in different colours, they can’t.

Hi CreativeGamut! Thank you for taking time. From here, we are not able to replicate any of the problem you describe, and we are also on Chrome with M1, please check this screencast: https://lopezb.d.pr/v/Ik8Bil

Hi transilvania-advertising! You have this error since this is a migration, the website was registered on another domain, and it was moved to a new one. If you don’t have used this Purchase Code on other website you should have no problems, in fact, we remember that you can when you buy an item on ThemeForest you can use a Purchase Code to build only 1 final website: https://themeforest.net/licenses/standard
Anyway, if you have problems regarding the license you can contact us privately using the form you find on this page: https://themeforest.net/user/undsgn

Hi ablelab! What exact error do you have? You should have some kind of errors displayed.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Hi bryanmbp18! Yes, there are responsive settings for all the layouts mode, from Grid, CSS Grid, Carousel, etc… If you have Grid here you have the settings: https://undsgn.d.pr/i/kcgVXV
Otherwise if you set the simpler CSS Grid the settings are these: https://undsgn.d.pr/i/nm914a
The gap is caused by the fact that probably you have Grid, and some of the elements don’t have the same exact size (the Grid uses the Masonry scripts that place elements on the first vertical (not horizontal) available space. So you should be sure that your images are the same size (also 1px can create the problem), or crop them to the same size with the Uncode options: https://undsgn.d.pr/i/pxvUkX

Thank you! This is awesome!

Thank you for the confirmation!

Hi miscbcn! Please send a private message using the form you find on the right sidebar of this page https://themeforest.net/user/undsgn , include the Purchase Code, and the final domain URL where you need to activate it. Best

Hi delorscris! Just below the Purchase Code there is an “Deregister your product” button: https://undsgn.d.pr/i/9bNYWq Simply click on it to unregister the product. However, if you have problems (the button does not work, you no longer have access to the old installation), I advise you to contact the Help Centre, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Or at least contact us with an account that bought the theme. Thank you! https://support.undsgn.com/hc

Hi thopaw89! Of course it is, Uncode is constantly updated to maintain compatibility with the official version of WordPress and the recommended plugins that come with the theme itself. Best

Hi Paul! To be honest, I know Bunny.net as a CDN provider and I didn’t know they were also a video provider with their own player. However, as far as I can see, they’re not on the list of providers supported by WordPress either https://developer.wordpress.org/reference/hooks/oembed_providers/

As for the masonry-style post display functions within the theme, Uncode supports YouTube and Vimeo as external platforms: to manipulate external videos, a theme has to call the APIs offered by the platforms in question and make them work with its own scripts, so that its functions know when a video is ready to play, it can pause or restart it when you want, etc. Unfortunately, so, it’s not so obvious that a theme provides full support for a not-so-popular video platform, especially if it’s not one of the ones supported by WordPress, sorry.

Let me know if you have any further doubts though, I’m here to help you as much as I can.
Best

Do you realize you are the first developer who has bothered to explain this to me? It would have saved me hours and hours, and a lot of money on themes. I can’t thank you enough, and will be purchasing your theme by way of thanks.

I am especially bothered that the customer support at Bunny.net and Presto Player didn’t explain it, and kept pretending like it’s no big deal, and it was the theme’s fault, even though I’d specifically ask them why this was not a problem with videos from Vimeo, but only Bunny.net.

Thank you so very much! Paul

Thank you too Paul, truly appreciated and truly kind words. I’m sure you’ll enjoy Uncode and if you have any doubts or questions don’t hesitate to contact our help centre, we have a fully dedicated support team there, please submit a ticket so we can check your installation and support you privately! Thank you! https://support.undsgn.com/hc

Hello! You can use a CSS snippet to hide the navbar only above a certain number of pixels, but I cannot guarantee that it will work in all scenarios: some navbar values are registered by PHP and JS and are used to correctly calculate the height of fullscreen elements, or to scroll to the right position when clicking a link pointing to an element on the page. However, I hope this snippet covers a good part of the scenarios anyway:

@media (min-width: 960px) {
    #masthead,
    #logo-container-mobile {
        display: none !important;
        height: 0 !important;
        line-height: 0 !important;
        overflow: hidden !important;
        padding: 0 !important;
    }
}

Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc

Hi bryanmbp18! I’m sorry but without a link to your webpage is really not easy to figure this out. Are you using the Switchable Logo option with two different logos? Otherwise you need to make your primary Menu skin Dark in the Customise > Menu. Anyway, please share the link so we can understand better the scenario.

Thank you! I didn’t realize the menu dark skin wouldn’t effect the transparent menu i have running on the home page.

Hi bryanmbp18, sorry for the delay during the weekend, and thank you for the confirmation!

Our to-do list is quite long, so I can assure you that it will keep us busy for a few more years Joking aside, no one can predict the future, but Uncode is definitely a long-term project that involves many professionals, has a dense network of users, and therefore can’t be dismantled suddenly, if that’s what you’re asking.

All the best

Your reply made us feel very comfortable, thank you for your efforts. You will get a lot of news from us for your support very soon

Thank you for your kind words, all the best

Hi kimcmotus! Please send a private message using the form you find on this page, include the Purchase Code, and the final domain URL where you need to activate it.