288 comments found.
Hello, referring to this screenshot of the main slider
http://prnt.sc/vuqcot Is it possible to change the idle color and the mouseover color? (different from main background color)Can you show me how to do it?
Hello,
Can you send me your site link?
Thanks
Hi ! I am having a problem with the theme. I cannot change the theme colors. Even If I do, they don’t change. Other than that, It shows a blue theme color for chrome and a brown one for Safari
What can I do ? Thank you !
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Hi, ihave a question to activate wisualComposer licence. How can i do it? I don’t have a code to activate it and all other plugins as same as revolution sliders.
Thanks, i wait a reply
Hello,
Since we bought an extended license for WPBakery Page Builder, we can’t give you the purchase code of this plugin because of policy and terms of Theme Forest. We update the plugin via theme updates and you will receive the latest version of this plugin via email.
You don’t need to activate it with license key, it’s functional without it. We are not allowed to share our extended license key.
Thanks
Hello,
We have a problem with our home page with Unfinity Theme (ab039498-721d-4270-88f0-596452758345).
It worked well until last week. The home page doesn’t load : www.kofram.com.
Thanks for your help.
Regards,
Mathieu
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
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http://wojciechszamocki.pl/wp-content/uploads/2020/11/123.png
Hello, i have problem with your theme, i checked almost everything i could and didnt fix it – maybe some update?
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
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I cannot sumbit ticket because “Support expired”. I am not going to renew this, because it is a problem with theme which worked before… and now it’s not working!
But I need to check your site. Thanks
www.wojciechszamocki.pl
Do you have any plugin installed for image optimization? Please deactivate 3rd party plugins and only test the site with plugins attached by theme. Thanks
Can’t you see i just upload demo content? There are no 3rd party plugins 
As such I need to check your site. You need to create a ticket for support. Thanks
Could you please update your question and attach the info site (link+admin access) here: casethemes.net@gmail.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Okey, message sent
Let me check!
hi, I recently bought the theme and im having some issues with it. there is an issue with the newsletter plugin updating and this seems to cause the site to crash before its loaded so the loading screen just sits there. disabling the newsletter plugin fixes this. the other issue is that the colors are not updating on the site after i update the in the options
Hello,
Please update the theme with the latest version. The problem will be fixed.
Thanks
thanks a lot ill give it a try today
Thank you!
ok, I was told to update the theme but the theme has not been updated since sep 30 so there is no new version to update too… unless i’m missing something.
loading the newsletter breaks the site entirely with :
Fatal error: Uncaught Error: Call to undefined method NewsletterSubscription::get_subscription_form_html5() in …unfinityplus\vc_templates\cms_newsletter—layout1.php on line 33
and updating the site colors in the options does no update the accent colors. throughout the website.
i have nothing but the theme and its required plugins
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
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Regards.
Hi, i have problem with the loader after i install the demo. the page keep on loading mode, can you please help me.
my url is : staging.vdslnetwork.com
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
already done that, waiting for respond
Purchase code: bfcf488a-2aec-4901-b584-f9f6869da0c9 Hello, I have a problem with Featured Images on Unfinity theme. They do not appear either in the admin panel or on the website. More specifically “Portfolio” panel, when I add a new item, I try to set a featured image but it’s broken. Also, I have an error message: Warning: get_object_vars() expects parameter 1 to be object, null given in /home/ghivbg9n/public_html/wp-content/uploads/redux/extension_compatibility/Redux_Extensions_extended.php on line 8
Warning: Invalid argument supplied for foreach() in /home/ghivbg9n/public_html/wp-content/uploads/redux/extension_compatibility/Redux_Extensions_extended.php on line 8
Can you advise me on how to proceed? Thank you in advance!
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
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I am trying to use oneclick import, but when I do that, the site just shows the loading icon.
I also noticed that the problem could be the CTcore plug-in. The website is www.kemeldigital.com.br
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
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Regards.
Hi, I am trying to import a demo using the one click import, but when I do that the site just shows me the loading icon. Could you help me?
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
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Regards.
Is it possible to make the header transparent?
Hello,
Is possible, you can custom css. What header are you using?
Thanks
Im using header number 16
It is not by me
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
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Hi, documentation does not include how I will feed a client’s carousel. Please advice thanks in advance!
Hello,
You can find option for the problem here. Please see screenshot: https://prnt.sc/vb8pxd
Thanks!
Actually I was asking where I can put the images of the clients so they get displayed in the carousel, instead of how to add the client carousel in a page : )
Why don’t you see this option? or I still don’t understand your question.
https://prnt.sc/vdpn3uI can see it now thanks!
Thanks
Hi! I have to update my version of PHP, but it gives me incompatibility with the Slider Revolution plugin. I do not see where the license is to be able to update the plugin to its latest version since the purchase code of the theme does not work. Thank you for your help!
Hello,
Please see update instructions here ( It is the same as the WPBakery update )
https://www.youtube.com/watch?v=DxpWTUa5RHQWe bought an extended license for Slider Revolution and WPBakery Page Builder, we can’t give you the purchase code of this plugin because of policy and terms of Theme Forest.
Thanks
Hi, I have just uploaded the theme to my new WP site and nothing seems to work right. The page never loads on my laptop but simply keep appearing to be loading, this has been for an hour now. I need a site with the demo for FINANCE installed and have activated it but nothing works. Can you have a look at it for me? License details and access details here below.
45cea285-295a-44c9-96ad-4ad2a6b1162e – 29 Apr 2020 REGULAR LICENSE
Your new WordPress site has been successfully set up at:
https://dsconsult.plYou can log in to the administrator account with the following information:
Username: dan@robus.is Password: Olq0IALd1JS0 Log in here: https://dsconsult.pl/wp-login.php
Hello
Info not working. Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Hi! i have added 13 gallery items and display the 12. When I press ‘Load More’ does not work
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Hello, how can I find the activation code for the Slider Revolution and Page Baker? Thank you in advance!
Hello, since we bought an extended license for Slider Revolution, we can’t give you the purchase code of this plugin because of policy and terms of Theme Forest. We update the plugin via theme updates and you will receive the latest version of this plugin via email. You don’t need to activate it with license key, it’s functional without it. We are not allowed to share our extended license key. Thanks
Hi! There’s a bug when showing Portfolio in masonry (just for tablet) with UnfinityPlus Child (construction business demo). The drop down categories don’t show up at these kind devices.
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Hello! I send 2 tickets to https://casethemes.ticksy.com/ 5 days ago and didn’t recieve an answer to my problems, yet. Can you check it please? Thank you!
Sorry for the delay. We will check and reply to you now. Thanks
2fcdaa51-2f64-4bd7-adc8-876f8fc7b71d
Hello please on the portfolio page, where you have : All / Branding / Design / Video, how do you make « Design » default instead of « All »?
Thank you
Hello,
This option is not available on theme.
Thanks
Dear,
does the theme support WooCommerce? Is it possible to use filters by attributes and display categories? Do you have a screenshot? Thank you
Hello,
The theme has WooCommerce support and you can use filter. Please check: https://demo.casethemes.net/unfinityplus/shop/
Thanks
The text colour in tab does not following the theme colour. Where can I set it?
Hello,
You can find option for the problem here. Please see screenshot: https://prnt.sc/v2gmks
Thanks!
1. The arrow is always while in color regardless of what color option i set, is it possible to change the color of the arrow itself? the button color is fine.
2. Is there anyway to put background pictures to Header / Footer?
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
