6627 comments found.
just bought your themes and notice that there is a lifetime purchase option in your website, may i know possible to upgrade it?
Hello,
Thank you for your interest!
XStore theme is not included in subscription plan https://prnt.sc/1eogbpz https://www.8theme.com/#price-section
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please help
ticket #295386
Hello,
Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. We have a lot of requests these days related to WP and theme update, so you may face some delay in answering. Take our apologies.
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Dear I have a question, include the plugins like the amp xtore
Hello,
XStore AMP plugin comes bundled with our theme.
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not sure this is a bug or not, starting from version 8, the product name is missing from the breadcrumb when opened the product page.
Hello,
If you want to move product name to breadcrumbs go to Theme Options > WooCommerce > Single product > Single product layout > Move Product Name In Breadcrumbs > On.
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Theme Options > WooCommerce > Single Product Builder > Layout https://imgur.com/a/B18L1L2
Theme Options > WooCommerce > Single Product Builder > Breadcrumbs https://imgur.com/a/uQkVdB9
Those are my settings. never change the settings since latest version before the version 8.0, and on version 8.0.1 still the same settings
Hello,
I thank styles of the Theme Options are broken. Did you update WP to 5.8 version? Downgrade it to 5.7.2. Theme does not support WP 5.8 at this moment. We are working on new theme update that will support WP 5.8.
Provide us with link to your product to check the layout you use.
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yes its 5.8, will recheck with 5.7.2
Hello,
ok. And provide link to your product to check the issue.
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downgrade to 5.7.2.
there is no ‘move product name’ when breadcrumb as ‘Builder Element’.
So I have to change ‘static section’ to make it working well
Hello,
I got your issue, there should not be the last separator at the end. I passed the bug to developers. We’ll fix this issue in theme update.
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thank you for checking.
You are welcome.
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There seems to be a bug with search. When the setting “search for variations” is turned off, the search will exclude both variations and parent products rather than just excluding the variable products.
Hello,
Could you, please, contact us using author contact form and provide WP Dashboard and FTP access to your site? We’ll check the issue in more detail and try to help you.
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Hi I bought this theme, but i keep getting an error in my cart saying: “Product has been removed from your cart because it can no longer be purchased”
Hello,
Thank you for your purchase. Could you, please, submit support request here https://www.8theme.com/forums/xstore-wordpress-support-forum/? Our support team will check and help you.
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Hey 8theme team, it looks like the most recent update has caused some padding issues with the blog and blog widgets. See the following screenshots. Same issue on 2 different websites. Should be easy to replicate.
https://ibb.co/3zLQq4q https://ibb.co/1KBVWf9Hello,
I passed this issue to our developers. We’ll fix it in next theme update.
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Hi, i see that heading h1-h6 size is set from xstore. But where i can set the heading size i want per heading type? Thanks
Hello,
We don’t have option to change headings size. You can do this by custom CSS only. Heading for what element do you want to change?
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this theme have option to change social icon colors? or they are just grey?
Hello,
Are you talking about social icons in the header/footer or share option on the single product/post?
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Header
Hello,
At this moment we don’t have option to change every single icon to different color. But our support will be able to help you with the custom CSS to implement this if you need.
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With this theme i can create one page web? And use it without woocommerce?
Hello,
Thank you for your interest in our theme!
Yes, sure. You’ll be able to create one page site. WooCommerce is required only if you want to sell products on your site.
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its possible with elementor? to create a one page site? or onl wpbakeryy
Hello,
Both page builders support this.
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thank you
You are welcome.
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Hello.
With the new update I see the mobile header and the desktop header together, at the same time and in the different screen sizes. I need it to look like before, on desktop the desktop header and on mobile the mobile header. Can you help me? My child theme didn’t have any header.php to update.
Thank you.
You can see this in my website www.ipelushop.com
Hello,
Read this topic https://www.8theme.com/topic/mobile-header-after-update/#post-294929 and check your custom CSS. Probably you did not close some styles and it break the styles.
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Hello. I purchased this theme a while back. How do I update WP Page Bakery. It came with the theme but is saying that I need a License Activation to update it.
Hello,
Follow theme documentation https://xstore.helpscoutdocs.com/article/37-plugins-update
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Install only failed. The package could not be installed. No working plugins were found.
Hello,
Are you trying to install theme like a plugin via Plugins > Add new?
Please, watch video tutorial https://youtu.be/4n1re0jKorc
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I am interested to buy your theme. However in demo url there is a problem. https://xstore.8theme.com/product/variable-product/
When i click on the color, the product image does not change accordingly. However if i select any size like M or X or L, then the image changes properly.
I think the user should be able to see the colors before selecting the size.
Will this be resolve. Can you please reply as i want to buy it soon.
Hello,
Thank you for your interest in our theme!
By default WooCommerce changes product image only if all the attributes are selected, you can test the WooCommerce plugin with any theme and check. We could try to improve it and I passed this task to our developers but at this moment we don’t have such option.
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THANKS DEV TEAM for the latest update which fixes all of my issues I had with your first major update last week. I really appreciate how quick your team got this sorted and out! Many thanks. I have a number of e stores I am launching this year and am looking for a theme that I can trust and that listens to it’s customers..I think I have found it! 
Hello,
Thank you for you warm thought! It’s very pleasure to hear that. Thank you for using our theme!
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Please fix this issue:
When a product has Static block in its short decription, clicking Quick View of the product will get “ajax error”
thanks
Hello,
Please, submit a support request here https://www.8theme.com/forums/xstore-wordpress-support-forum/ Our support staff will check the issue and help you.
Besides, you can disable short description in QV in theme settings.
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hi , thanks for reply. But but my licenses have expired. So i can’t submit new topic in Forum. Appreciate if you can fix this issue. My site really needs this fix.
thanks
Hello,
Have you updated the theme to 8.0.2 version? Contact us via form on this page – https://themeforest.net/user/8theme Provide URL, and temporary wp-admin access.
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Thanks for reply. Yes Theme is 8.0.2. Xstore Core is 4.0.2. I did submit. Problem still happens. I just sent URL, admin username / pass to the Form you provide. Please help to fix. thank you!
Hello,
Thank you. Waiting for correct access to your site.
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it look like the version 8.0 have many problem….............
Hello,
You may face issues only if you used File generator or overwrote header.php in child theme. We plan new update today that fix File generator issue. To fix the issue with the out of date header.php you just need to open child theme file and parent theme file, compare and add the missing code from parent theme file to child theme file.
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But my child theme didn’t have any header.php
is mean there is no header.php file in the child theme
Hello,
Please, submit support request here https://www.8theme.com/forums/xstore-wordpress-support-forum/ and explain in more detail what issues you have after the 8.0 update. Our support staff will help you.
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Hello,
Probably you used Elementor to edit page that was created using WPBakery page builder. Please, recreate page using Elementor page builder only from scratch or contact our support here https://www.8theme.com/forums/xstore-wordpress-support-forum/ and we’ll help you with this.
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I am using only elementor even in new page all product elements which i am taking from elementor side panel to any page in whole website i see this error please solve this. Its really affecting my business. i am a pro user and know this basics this is really a problem please solve this in your theme itself. This happened after the last update only otherwise this was fine i tried restoring theme to old version but now it doesn’t seems to work. also some drop down menu css and other things are also generating error please look into this product issue first.
Hello,
Could you, please, submit a support request here https://www.8theme.com/forums/xstore-wordpress-support-forum/ and provide us with a link to your request?
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any chance to create a single product page like this one? https://ibb.co/DVz0gWm and show a slide when is mobile like this? https://ibb.co/jDhtxJM
thank you
Hello,
You’ll be able to create similar layout using Single product builder. We display thumbnails slider for the mobile gallery, not just bullets https://prnt.sc/1d17j0o
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With this theme is possible to add a black menu like this image? https://ibb.co/KbL7rHr
Hello,
Thank you for your interest in our theme!
Yes, you’l be able to change the bg color and text color of the menu according to your needs using header builder settings.
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Yea but on mobile thats possible? Thats another menu in addition
try revolve.com on mobile and see the black menu how it works, is that possible with xstore?
Hello,
Do you plan drop-downs or mega menu for that additional menu on the mobile?
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no, regular menu no mega
Hello,
In this case you’ll be able to show the menu there. Contact our support after purchase and we’ll create an example.
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