6627 comments found.
staticblocks footer not appear in categories page and product page
done thanks
Hello,
Have you sorted out? Please, contact our support here https://www.8theme.com/forums/xstore-wordpress-support-forum/ if you have any other questions.
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i want change font family in product i add in global css font-family:Cairo !important; but still not working by the way multi language also when i enter to any product category font in main menu change
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Thank you for using our theme. Please, submit support request here https://www.8theme.com/forums/xstore-wordpress-support-forum/ Provide us with link to pages with the issue and temporary WP Dashboard access. Our support will check and help you.
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Hello! when i create new product attribute with “arabic slug” for example i created “color” product attribute with slug “الوان” the widget responsible for that not working but when i change slug from “الوان” to “color” the widget responsible for that working fine how can i fix this ?
Hello,
Please, don’t use Arabic symbols in slugs because it causes the issue, use Latin characters. Besides, read this post about SEO https://yoast.com/video/ask-yoast-slug-for-arabic-urls/
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Hi,
Our website is almost ready in our production domain and now we want to migrate it to a live domain. So shall I need to deactivate the license first? If yes then how can I do so?
Can I use the same license in the live website?
Hello,
You can deactivate license for the dev domain after migration to the production site. But it’s important to reactivate theme on the live domain after migration. And then go to WP Dashboard > Updates > click Check again link to flush the activation token cache and to be able to update theme on live site without issues.
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Thank you. I will do the same as you told.
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You are welcome.
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Hello. I was install XStore theme several times and now when i try to install it again in my local machine it says “You have reached activation number limit” (on the install part).
do i have a limited times to install the theme??
of course that every single install its just if i have any problems and i want to remove and install all over again.
please let me know about this, thanks!
Hello,
Thanks for using our theme.
According to the ThemeForest license policy, you can use 1 license for 1 project (dev site, production site, localhost but the same project) – https://themeforest.net/licenses/terms/regular
Contact us via form on this page https://themeforest.net/user/8theme and provide your purchase code, so we can check your activations.
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My Product image got just messed up. Can you please look into it https://kaliniki.com/shop/ear-cuff/earcuffs/
Hello,
This is known issue of the jetpack plugin https://wordpress.org/support/topic/v9-9-breaks-elementor-carousel-image-widget/ They will fix it in the next update we suppose. Follow the instructions from plugin author.
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Can you please guide on how to set product page link in new tab. Thank you
Hello,
By default, there is no such option in our theme. You can contact the support of WooCommerce to get assistance.
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How do I get the shopping cart to slide out from the right, (as seen in the demos) after the ‘add to cart’ button has been clicked?
Hello,
Go to Theme Options > WooCommerce > Shop > Shop page layout > disable Product Added Notification option. Go to Theme Options > Header builder > Cart > enable Off-canvas type for the minicart.
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Hi I purchased this theme XStore when I load the site https://sac.lk/ there is a popup appearing I would like to disable it, can you advice how to do it
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We have answered to your email about this.
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hi, with the latest update the all departments menu is always onscree, and it doesn hide!
Hello,
Try to clear all cache and check then. Contact us via form on this page to get further assistance – https://themeforest.net/user/8theme
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Hi Could you please reset my license please. Thanks in advance.
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Please contact us via form on this page – https://themeforest.net/user/8theme and provide your purchase code.
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Thanks for the reply. I’ve just sent a message 
Hello,
Thank you.
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How can I disable the effect of background image shrinking in banner image elementor widget (I want to show full picture) ?
Hello,
Thanks for using our theme.
Check these settings – https://gyazo.com/a607a1b3ef69e3170ecbfb2ba50c3798
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the latest version 9.9 on the jetpack there is a conflict, where the single product display becomes messy
Hello,
This is not theme issue but Jetpack plugin issue and affects all the sliders elven Elementor plugin sliders, read here https://wordpress.org/support/topic/v9-9-breaks-elementor-carousel-image-widget/Regards
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Hello how can i deactivate my license thanks best regards
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Thanks for using our theme. Contact us via form on this page – https://themeforest.net/user/8theme and provide your purchase code.
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I have sent a request to reset my activation code. I sent message from your themeforest profile contact form. I also mentioned the code in that message. Waiting for your reply.
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Thank you for your request. Let’s continue our conversation there.
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Hi, it gives this message: You have activated your purchase code more than 15 times.
how to unblock?
Hello,
Thanks for using our theme.
Contact us via form on this page – https://themeforest.net/user/8theme and provide your purchase code. Please note that according to the ThemeForest license policy, you can use 1 license for 1 project only (dev site, production site, localhost but the same project) – https://themeforest.net/licenses/terms/regular
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Возникли проблемы. у меня последняя версия WordPress и последняя Woocommers . при импорте import demos мне пишет Your system does not meet the requirements. при игнорировании Этого сообщения устанавливается шаблон, но пропадает все меню и товары
Hello,
Could you, please, submit support request here https://www.8theme.com/forums/xstore-wordpress-support-forum/ ? Our support staff will check and help you.
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я не могу там ничего написать. я зарегистрировался, но требует какой-то код. где получить этот код? Похоже, вы не зарегистрировали код покупки для XStore WordPress Support Forum, чтобы иметь возможность создать тему на этом форуме.
код ввел .спрашивает версию темы. какая тут версия темы??
Hello,
Log in to your WP Dashboard, go to Appearance > Themes > click theme details and chech theme version.
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Hello,
Thank you. Let’s continue conversation on the support forum.
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Hi, i check PO and MO translate with Loco but the changes dost apply on website. Any idea?
Hello,
As a rule there are 3 reasons of this error:
1) Translation files are not synced with the latest version of the theme/core plugin pot file https://xstore.helpscoutdocs.com/article/103-translation-files-update
2) Translation files were placed in wrong folder https://xstore.helpscoutdocs.com/article/30-base-theme-translation . Provide us with the screenshot of the translation files location.
3) You missed to translate all the necessary strings in the XStore theme and XStore core plugin translation.
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Thanks for answer. I check all options and the file works beacuse change major string but some of them still on English. Some works and someone dont.
Hello,
What strings are still missing? Provide screenshots. Or better submit support request and provide WP Dashboard access. Our support team will check and help you.
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Hello, is it possible to show the product dimensions within the single product builder? i havent seen this option. thanks in advance
Hello,
Are you talking about this https://prnt.sc/18rc6b3 ? WooCommerce displays this on the Additional Information tab. So, add the tabs element and enable Additional Information tab in the element settings.
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Yes perfect thank you Olga!
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You are welcome.
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Please i urgently need assitance, i recently purchased this theme and it does not work properly at all
Hello,
Take our apologies if you faced any inconvenience using our theme! Could you, please, submit support request here https://www.8theme.com/forums/xstore-wordpress-support-forum/ ? We’ll do our best to help you!
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