6627 comments found.
The Ben section of the shop page is not reflected as I modified it. I don’t know why. I can’t show you the picture file here because I can’t attach it. The support period has ended.
Dear piippen,
Thank you for reaching out to us. To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including screenshots and your admin access. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
If your support has already expired, you will need to extend it on ThemeForest before we can proceed. For detailed instructions on how to extend or renew your item support, please follow this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
When i imported “industrial power tools” theme successfully, but when I go to the home page it says
This page isn’t working hopemusiccenter.com is currently unable to handle this request. HTTP ERROR 500
I tried again 2 times but both failed. The reason is probably from Xstore core plugin
Dear BibleCraftsPrintable,
Thank you for reaching out to us. To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including screenshots and your admin access. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
CPU Usage Very High
Hi, the CPU usage is much higher than a normal woocommerce theme I used before. It\s very easy to get a 100% CPU usage with only 2-3 clicks while other woocommerce theme on the same server is only 5-20% CPU usage. When I install the theme I got “Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 20480 bytes) ” and I increase the memory_limit from 128M to 512M. What should I do to solve this issue?
Hello, Princewood,
Thank you for contacting us and for using XStore.
To assist you effectively, please create a topic on our support forum -https://www.8theme.com/forums/xstore-wordpress-support-forum/
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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Your theme panel looking cool, but to much text and description of each option. At the end of time you have to switch settings, save and reload the frontend to doublecheck the result. Because your description of each option (in info icon) is nice, but you never will understand each one 100%. So you have to activate/deactivate the option, click on same, switch the tab and preload the frontend to doubel check how it will look and what will it cause in frontend. If you check woodmart theme panel: if you hover the info icon, you will see a small gif/video that will show you live result / result of this option in frontend. This is very usefull to find the correct option without need to make to much clicks, save and tests. Do you also plan to add this small option to your theme panel? it will improve the working time in theme panel so much! Second massive problem: For example you can build a product archive grid in elementor. Great. But there is no option to show empty star via product archive builder. You have to use theme panel settings and disable custom product archive builder – because via theme settings you can enable empty star icons, but not in a custom product archive build via builder. Third problem: Your widget in product archive builder does not have option like “inherit by theme settings”. So you have to setup every small detail which you already defined in theme panel settings again and again. How to solve please? Next problem: we can not setup different product grid design for each product archive layout. Because your Theme settings panel have: Products Design -> Design Type. But your elementor widget in product archive builder does not have this option. In woodmart you can switch it per template in product archive builder or you select INHERIT BY THEME PANEL and voila. Thats smart. And how to do this via your theme please?
Hey, Philosoph,
Thank you for your detailed feedback and for sharing your thoughts. We value your input and would like to address the points you raised.
As you pointed out, there are significant differences between XStore and other themes like Woodmart. While Woodmart may seem “smart” with certain features, we believe it’s not as forward-thinking. With XStore, we offer live theme options, which means you can see changes in real-time, similar to how it works in Elementor. This eliminates the need to constantly save and reload the frontend to check changes—everything updates instantly as you make adjustments.
For this reason, we don’t rely on animated gifs for general options (which represent just about 5% of our settings). Instead, 95% of our options in the XStore theme are live, allowing you to see the effects immediately. While it may take time for other themes like Woodmart to migrate to this live preview feature, we’re ahead of the curve by offering this modern approach—moving away from the old-school backend settings.
While gifs may seem useful for showcasing options, they tend to be heavy and can negatively impact performance, which goes against our focus on optimization. From a technical standpoint, live previews are much more efficient, showing you changes in real-time without the need for additional heavy assets like gifs. Although we have had feature requests for adding gifs, this request has received very few votes compared to others, which indicates that our users prioritize more impactful features. We prefer to focus on delivering features that benefit the majority of our users and improve site performance.
As for your remaining questions, we recommend continuing the discussion in our support forum, where our team can assist you more directly. Please note that this area is reserved for pre-sales inquiries, and after-sales support should be handled via the forum. You can access it here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
We’re committed to improving XStore and providing the best experience for our users. Your feedback is invaluable in helping us achieve that. Thank you again for your thoughts, and we look forward to assisting you further in the support forum.
Warm Regards,
The 8Theme Team
Hello ! , Im getting a critical error when updating plugins, it happens with Elementor and the Elementor component form the github repo , it breaks the website.
Hello, bitxlove,
Thank you for contacting us and for using XStore.
Please Check the topic on the support forum. We have replied.
Warm Regards,
The 8Theme Team
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Hello,
I want to remove the product image’s border. I save the settings like that and save changes:
https://prnt.sc/Fx-8wTWqZdHZI cleared all caches and tried on different browser, But when i check the product page and single product page builder page border is still remain as grey on the product image. And single product page builder looks like that:
https://prnt.sc/aae5Lyb5HKIkI’ve already check the custom css of the theme but there wasn’t any codes or settings about the product image or gallery border. I can’t remove the border. I don’t use elementor, i’m trying to do this via customizer.
Can you please tell me how can i fix this?
Best Regards
Hello, Byzencifil,
Thank you for reaching out to us. To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including the URL of the product from your site. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
If your support has already expired, you will need to extend it on ThemeForest before we can proceed. For detailed instructions on how to extend or renew your item support, please follow this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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hello,
I just purchased your theme, I imported the Grocery Market pre-built website.
I tried to change the Header colors and etc., but it doesn’t show on the website when I publish it. But the logo and the number has been change.
Please help.
Thank you!
I am using V.9.4.2
Hello, Teamgideon300,
Thank you for contacting us and for using XStore.
To assist you effectively, please create a topic on our support forum -https://www.8theme.com/forums/xstore-wordpress-support-forum/
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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Pre Buy Query
1. Theme looks good but i don’t know why when i am opening this demo: https://xstore.8theme.com/elementor/demos/beauty-and-cosmetics/
each and every element is showing circle loading icon before getting displayed…it’s like each & every element is getting load before displaying. is this an issue or what?
Hello,
Thank you for your interest in our theme!
We would like to inform you that the Ajaxify Lazy loading option is currently enabled for elements https://prnt.sc/edWcU1pgn3Ar . Please note that this is an intentional feature, not an issue. Should it not meet your requirements, you have the option to disable it as needed.
Warm Regards,
The 8Theme Team
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Hi Xstore developers. I already have 6 licenses for my projects, spanning across many types of companies such as service provider (hosting, warehouse space rent, ecom for alcohol drinks, ecom for spa & salon, etc). It’s been many years and what is missing is the support for “buddypress”. I have seen many people ask about it and requesting it in here and in xstore forum. I think it’s time start thinking about developing support for Buddypress. What do you think?
Hello, Virtualtourindonesia,
Thank you for using our theme!
We invite you to create a request in our roadmap – https://www.8theme.com/taskboard/ . Should your request garner significant support from other customers, we will consider adding official compatibility. Currently, many customers are utilizing the service without any complaints.
Warm Regards,
The 8Theme Team
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Can you guys please add an option to disable lazy loading on all images? I have disabled it through elementor and wordpress as well and still i see lazyload tag on all my images. The theme is hard forcing it even tho everywhere in the entire customizer i have them off.
or give me a code that i can put into my functions.php or something to disable this.
disregard, i think this last theme update somehow fixed this?
Hello, Roldeco,
Thank you for contacting us and for using XStore.
We provide support via the forum: https://www.8theme.com/forums/xstore-wordpress-support-forum/
If your support has already expired, you will need to extend it on ThemeForest before we can proceed. For detailed instructions on how to extend or renew your item support, please follow this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
We value your business and look forward to continuing to provide you with exceptional service and support.
Warm Regards,
The 8Theme Team
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We wanna show show in product detail page here https://xstore.8theme.com/product/dropped-frill-dress/ an extra tab. Tab title shoud be the brand name. Tab content shoud be the description of the selected product brand. In woodmart we can do that by enable: show brand tab in product detailpage. We do not find option like this. Only the simple brand logo is shown and linked. Your theme does not support option to show brand tab in detail page out of the box by enable it in theme options? If not: do you plan to add it soon? your theme have same age like woodmart, but after comparing it we find a big list of options which we are missing. And second question: do you plan to add tab manager for product detail page like in woodmart theme? In woodmart we can add in theme controle panel for example 2 or 3 new tabs without using any extra code or snippets. We checked your guide and we can see you only have one extra tab option that can not show dynamic content like: tab title is dynamic (brand name), content of the brand tab is brand description.
Thank you for your detailed questions! Let us clarify how you can achieve your desired functionality using XStore:
If you would like to display the brand name in your product tabs, you can use our Single Product Builder based on Elementor, which includes prebuilt templates that can be imported with just two clicks. Here’s how to do it:
1. Import a Single Product Layout: Once you’ve imported a Single Product layout to your website, navigate to the Single Product Editor -> Single Product Tabs -> Add New Tab https://prnt.sc/SurPyCVWBEja
2. Configure the Tab: When adding the new tab, configure its type to display as Custom https://prnt.sc/Y-7sE5pn8ab4
3. Set Dynamic Title and Content: To make the tab title dynamically reflect the brand name, click on the dynamic parameters icon and select Product Brand Name https://prnt.sc/voDQMTl6XN4O For the custom tab description, choose the dynamic value of Product Brand Description https://prnt.sc/cCsQwD61bEKm This ensures the tab title and content update automatically based on the product’s brand information.
4. Final Result: The final result should look like this https://prnt.sc/32HoGtLcdxii with the tab title and content dynamically showing brand details https://prnt.sc/BFrMqweQQ4on for each product.
Using this method, you can add unlimited tabs to your product pages, each featuring dynamic values based on the brand or any other custom field, leveraging the power of the built-in dynamic values available in XStore.
For more details on how to utilize the Single Product Builder, you can refer to our full documentation here: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/
Tab Manager for Product Detail Pages: Regarding your second question about adding multiple tabs: while XStore currently supports one extra tab natively, you can add additional custom tabs through our Single Product Builder. This gives you the flexibility to create dynamic tabs without coding, and we’re continuously working on expanding this feature set. Additionally, please check out our future taskboard https://www.8theme.com/roadmap/, where popular requests, like the tab manager you mentioned, are considered for implementation based on customer votes.
What XStore offers that Woodmart doesn’t:
It’s also worth mentioning that XStore offers tons of unique features that our customers love, and Woodmart doesn’t have. For instance:
- Built-in WooCommerce email builder: XStore already provides this feature, while Woodmart customers are actively requesting it https://woodmart.canny.io/feature-requests/p/built-in-woocommerce-email-builder
- Estimate delivery date functionality: XStore has this feature through various supported plugins, while it’s still being requested by Woodmart users https://woodmart.canny.io/feature-requests/p/estimate-delivery-date
- Customizable My Account page: XStore includes advanced My Account page builders, which many Woodmart customers are asking for https://woodmart.canny.io/feature-requests/p/allow-us-to-customize-the-account-page-in-the-layouts
- and much more..
We believe these features will soon be copied by other themes as we continue to innovate. You can see how many users are voting for these features in Woodmart’s request forums, but rest assured, XStore already provides these capabilities out of the box.
We hope this clarifies how XStore can meet your needs, and we’re always open to feedback to improve our theme further. If you have any additional questions or need help with the setup, feel free to reach out—we’re happy to assist!
Warm Regards,
The 8Theme Team
That sounds great. This is what we need! Thank you for all that details. This helps tp purchase this theme!
BR Tommy
You’re very welcome, Tommy!
We’re thrilled to hear that the details were helpful and that you’re considering purchasing XStore. We’re confident that you’ll love the flexibility and features our theme offers. If you have any further questions or need assistance during your setup, don’t hesitate to reach out to our support team – we’re here to help! https://www.8theme.com/forums/xstore-wordpress-support-forum/Looking forward to having you as part of our XStore community!
Warm Regards,
The 8Theme Team
Hello. With your theme we can mix-match header from demo data ABC and using footer from demo data XYZ? Right now we using woodmart and in woodmart we can mix all content from all demo data. So its very easy to mix content from different demos, also header and footer. We only need to open the elementor library and there we can find all content and designs from all demos. What about your theme?
2. We wanna use elementor pro because they have more widget. We can build elementor pro header, elementor pro footer and product detail page via elementor pro? Or we have to use your build-in feature?
Hello, Philosoph,
Thank you for your interest in our theme!
Yes of corse! We are pleased to confirm that you can indeed mix content from different demos and utilize Pro Elements or Elementor Pro for your projects.
Should you require any assistance, our support team is readily available to help you. Please visit our support forum at: https://www.8theme.com/forums/xstore-wordpress-support-forum/
Furthermore, we offer unique builders for My Account, Blog, Single Post, Portfolio, Search Results, and others that are not found in any other WooCommerce theme. We pride ourselves on pioneering many innovative features.
Warm Regards,
The 8Theme Team
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Thank you for your fast feedback. “Furthermore, we offer unique builders for My Account, Blog, Single Post, Portfolio, Search Results, and others that are not found in any other WooCommerce theme. We pride ourselves on pioneering many innovative features.” But we also can create custom template for product detail page via elementor pro, thats right? Or we are limited to use your builder? Second question: You do not have an checkout field manager like woodmart? This is very interesting, because you can save one plugin by using checkout field manager from theme. And third question: Woodmart have theme panel with conditional rules: You can create different presets with settings and activate it per rule. For example Theme settings preset ABC is only to use for product detail page. And theme settings preset XYZ is for guest users only. YOu also can setup date. This is very cool and interesting, if you wanna have different colors in winter. So you can plan all colors and settings and in date november – december you will have winter colors. Fourth question: We checked the performance grad in gtmetrix and in google pagespeed. All demos are very slow. If you compare it with woodmart: woodmart demos are also very compley and have A grade in performance. Why your theme is so slow without any cache? Sixt question: Does your theme also have extra content field for “before add to cart button” and “after add to cart button”? So we can add shortcode into this area or any other content to show it near to add to cart button. And last but not least: Your theme does not have sticky add to cart button on product detail page out of the box? And: Woodmart have so much more product detail options in theme panel. If we check your screenshots here: https://www.8theme.com/documentation/xstore/woocommerce/single-product-page/ we see only basic options wich all themes have. Do you plan to add more options to product detail page? This is one of the most impoartant page type in woocommerce.
Thank you for your thoughtful questions! Let us address each one:
1. Custom Product Detail Page Templates:
Yes, you can create custom templates for product detail, search results, blog posts, and more using Elementor Pro, but XStore also provides its own powerful tools that allow you to build and customize these pages without needing Elementor Pro. This gives you full control without extra costs, unlike Woodmart, which often requires Elementor Pro for similar flexibility.
2. Checkout Field Manager:
Have you tried our Checkout Builder? It allows full customization of checkout fields and layouts without third-party plugins. We offer unique options like Multi-Step and Separated checkouts, which are not found in other themes, including Woodmart. We’re confident that these innovative features will soon become the standard, but for now, XStore users enjoy them as a distinctive advantage that enhances the checkout experience.
3. Conditional Rules for Theme Settings:
XStore’s builders allow you to apply conditions for pages, categories, content, headers, and footers. We also offer numerous presets to help you mix and match content as needed, all in one place. This provides similar functionality with even more flexibility. We’re exploring more dynamic options for future updates to further enhance customization.
4. Performance in GTMetrix and Google PageSpeed:
Performance is key, and while our demos may show lower scores due to rich features, XStore is highly customizable. By optimizing content, using caching plugins, and disabling unnecessary elements, you can significantly improve performance and achieve top scores. Keep in mind that server quality and content type play a huge role in site speed. We could even show you slow Woodmart sites, as performance depends on the setup, not just the theme.
5. Extra Content Fields for Product Pages:
XStore allows content insertion before and after the “Add to Cart” button, giving you flexibility to add shortcodes, promotional banners, or custom information around the button.
6. Sticky Add to Cart Button:
The Sticky “Add to Cart” button is available out of the box in XStore. This feature helps improve conversions by keeping the cart option accessible as customers scroll, enhancing the shopping experience.
7. Product Detail Page Options:
We know how critical product detail pages are for WooCommerce stores, and we’re actively expanding the customization options available for these pages. Expect new features in future updates that will give you even more control over product page layouts and functionality.
Warm Regards,
The 8Theme Team
3. Conditional Rules for Theme Settings: We need to create global rules, not per post or page. If you open the theme panel, you can setup font size, font style and many more. After that you can give this settings a name (preset) and add a rule to this preset: show it only if user is guest. Or: Show brown and gold color setup only from october – december. Voila. Not need to open each page and change colors every year for winter months. This is onl one example from many why theme settings presets with rules are so important. You have this? And what about theme settings preset? We can create many settings and switch between the settings preset easy? Or we have to use export/import settings option?
4. Performance in GTMetrix and Google PageSpeed:
We installed your theme on a managed server with 32 cores and 64G RAM with nvme disks in a fresh installed wordpress. Server is a power managed server by kinsta with a lot of power. We import content (hello world page) to your theme. At the same time we do the same on woodmart. So we have a fresh wordpress on a power machine and installed in first wordpress your theme and in second wordpress theme from woodmart. We do not activate any performance options in both themes. Woodmart have B grade out of the box. Your theme have grade F. Sure, we can use now caching plugins, redis and remove bloat via plugins. But we try to compare the same eco system on both sides. After that we installed wp-rocket with exact same settings (settings for wp-rocket imported by export/import via wp-rocket). After preloading our hello world page your page have grade B. Grade B is the score by woodmart without an caching plugin. Because they complete new packed their theme and added a lot of performance options out of the box inside the theme and optimized a lot of query. If you run a normal website with only 1000 products: a slow query will do not have a bad impact. If you run a page with 10000 products a slow query will show you the impact. 
For example by filtering products in category view. This is why i am asking about performance. We have a hightraffic project and we can not run into a theme that is slow in details and with hugh amount of products. I understand absolute: you can not tell me here: okay, we have to optimize something in near future… But for now i can say: we tested the theme in a client project (they already using it) and it was not very fast after using wp-rocket. We also contact kinsta team and wp-rocket to double check everything. They had no chance to make the theme faster. The content was also optimized (300kb content), all content was local ressources.
5. Extra Content Fields for Product Pages: Can you show me a documentation link about this function please? I onl find that we have to build a custom product detail page. But i wanna use the product detail page which is build in and add extra content before and after add to cart button. That is possible via theme settings panel?
Hey, Tommy,
3. Conditional Rules for Theme Settings: You’re right, we currently don’t have such presets because no one has requested this functionality before. One reason for this is that our Theme Options are designed to be very UI/UX friendly, making it easy to find and modify any settings. Our built-in search feature helps you quickly locate the settings you need by typing just 2-3 characters, giving you a list of relevant options so you can easily find and change the necessary values. https://www.8theme.com/roadmap/
That said, we always listen to our customers, and once we receive more requests for a feature like global rules and settings presets, we will absolutely consider implementing it. We also strive to find the best solutions for our users, whether that’s through new features in our theme or offering alternative ways to achieve this functionality with plugins or snippets. We’re open to hearing feedback, and if this feature gains popularity, we’ll explore ways to integrate it in the most effective manner.
4. Performance Considerations: As we can see, you don’t have any badges indicating that you’ve purchased our theme, so we haven’t investigated this issue on your specific server setup. We highly recommend that you post your concerns on our support forum and provide detailed information. Our team will gladly look into it and help you optimize your setup.
It’s worth mentioning that we have clients managing websites with 100,000+ https://prnt.sc/ELGAccgSKP4D products using XStore, and they experience smooth performance. The key is utilizing our powerful optimization options correctly. Please see some screenshots for examples of high-product sites running efficiently. We believe your setup can be optimized to achieve excellent performance, especially given your robust server specifications.
Theme Origins and Development: Additionally, it’s worth noting that Woodmart was actually built on our engine—Royal, a theme base we initially developed. In many ways, XStore has been the pioneer of features that are now seen in competing themes, including Woodmart. XStore was also launched earlier, meaning it has a longer history of feature development and performance optimizations.
Support and Customization: If you find any performance-related bugs, please don’t hesitate to reach out to our support team, and we will work to fix any issues. However, if the issue is that your website requires optimization beyond the standard theme settings, our specialists can assist with custom optimizations for your project. We offer customization services, including speed optimization or any other adjustments to suit your specific needs.
Therefore, we encourage you to purchase XStore and register on our website for access to support and customization services that will help you optimize your project.
5. Extra Content Fields for Product Pages: To add custom content before or after the “Add to Cart” button, this can be easily achieved with our Single Product Builder. Additionally, if you prefer not to build a custom product detail page, you can use popular snippets found through a simple Google search. These snippets will allow you to customize the product page content in areas like before or after the “Add to Cart” form.
Our support forum is always available to assist with these types of customizations. Feel free to submit any questions there, https://www.8theme.com/forums/xstore-wordpress-support-forum/ and we’ll gladly guide you through the process. As mentioned before, we also have a taskboard where we collect and prioritize requests from our customers. Once this type of request gains traction, we will consider adding it directly to our theme. You might even be the first to suggest this, which shows your advanced knowledge and your insight into how themes like XStore can be improved!
Warm Regards,
The 8Theme Team
nice demos but none of the product grids / carousels line up properly on your demos. e.g. your new demo ‘plants’ on the home page the products look messy. Is it possible to align them with your theme or does it require coding ? thanks
Hello, Nightmarecoastalchillers,
Thank you for your interest in our theme!
This https://prnt.sc/VZ7deSoNiPFk can be changed to https://prnt.sc/WuiRzI5QLyem
Our support team will help you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Warm Regards,
The 8Theme Team
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ok thanks, it would be nice if the images lined up as well, is it one or the other?
Hello, Nightmarecoastalchillers,
Please contact our team through the support forum after your purchase of the theme. You will receive assistance, or we will issue a refund.
Warm Regards,
The 8Theme Team
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I cannot install the style.css file because it is missing
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly.
https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-style-css-stylesheet-errorThank you for the support. Yes, I was trying to upload the wrong file.
Xstore is not compatible with the new Elementor! I updated my site and the editor is broken. Can’t amend any pages. Have to wait for a fix, I hope this gets sorted soon! Even new, blank page I create and open with Elementor, are not loaded properly.
Hello, Michielh,
Thank you for getting in touch with us.
We are pleased to inform you that XStore is fully compatible with the latest version of the Elementor plugin, but you need to apply patches – https://www.8theme.com/documentation/xstore/xstore-features/how-to-use-xstore-patcher/
Should you encounter any issues, we recommend reinstalling (deleting and installing the latest version) the PRO Elements plugin.
Additionally, please verify if there are any error messages in the Fatal Errors file found under WooCommerce > Status. If a memory error is present, we advise contacting your hosting provider for resolution.
Warm Regards,
The 8Theme Team
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Hi there, - I have patched all patches. - I am not using Elementor Pro. - I have updated the Elementor plugin, latest version. - I have cleared my cache. - It came out of nowhere. - No memory error. Or any other error I can see.
Can I share admin login with you? So you can see for yourself? I assume I am not the only one and your dev team might want to check this, in case they can find a bug.
Hello, Michielh,
Please contact us by email via the form on this page – https://themeforest.net/user/8theme
Warm Regards,
The 8Theme Team
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Done. Looking forward to your support! Thanks, best, Michiel
Hello, Michielh,
Ok.
Warm Regards,
The 8Theme Team
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i fount this discount badge in this product page https://joy-lights.com/products/premium-ultimate-digital-planner-2-0
how to create discount sale badge in product page exact this
Hello, Benkia365,
Thank you for getting in touch with us.
We would like to inform you that the website mentioned in your example does not utilize our theme.
If you would like to request that a new feature be added, you can post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it to one of our upcoming updates.
Warm Regards,
The 8Theme Team
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Hi, I’m getting crazy. When I load the site in desktop browser the homepage is correct, switching to mobile view in the console it’s correct, too. Opening the site in a mobile browser there is a completely different home page.
https://test.cristianomichelangeli.com/stylarredo/Can you help me?
Hello, krisart,
Thank you for contacting us and for using XStore.
We kindly request that you navigate to the Dashboard, proceed to the “Plugins” section, and disable the “XStore AMP” plugin and check again.
https://xstore.helpscoutdocs.com/article/111-general-info-amp
We hope this helps. Should you require any further assistance, please do not hesitate to contact us. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
Thank you for choosing XStore!
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The 8Theme Team
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thanks a lot… solution not easy to find, I think it should be explained better. We don’t read the whole manual 
Hello, Krisart,
You’re welcome!
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The 8Theme Team
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Hello, I have a questions about your theme and if it will achieve my customers needs. Can I use your theme with the already plugins to create seperate prices for logged in users or do I need to use a third-party plugin ? Thanks!
Hello, Koliman,
Thank you for your interest in our theme!
To achieve the desired functionality, an additional plugin will be necessary.
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The 8Theme Team
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Do you suggest any? Thanks!
Hello, Koliman,
We regret to inform you that we have not conducted official testing of these plugins with our theme. Consequently, we are unable to provide recommendations at this time.
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The 8Theme Team
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i suggest you to make gif on Item Sold Fake Indicator
Hello, Benkia365,
Thank you for getting in touch with us and for your suggestion.
You are welcome to submit your feature request on our request board at https://www.8theme.com/taskboard/. Should your suggestion garner sufficient support from other customers, our development team will take it into consideration for inclusion in future updates.
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The 8Theme Team
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Hello, Benkia365,
We hope this message finds you well.
We are providing you with an example of how to use a GIF in the settings of Item Sold Fake Indicator: https://prnt.sc/okIEoOEhBRti => https://gyazo.com/02ecacf102cb1ace3dfcd3b3cbbc1a82
Additionally, we may implement custom CSS styles to enhance the presentation.
Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Warm Regards,
The 8Theme Team
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thank you
can i hide it this trick on some product page
Hello,
Thank you for reaching out to us.
To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including screenshots and temporary wp-admin access. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
If your support has already expired, you will need to extend it on ThemeForest before we can proceed. For detailed instructions on how to extend or renew your item support, please follow this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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Hello! Is there a solution to make it possible to double opt-in when creating an account in the online store? It is a mandatory requirement of the GDPR rules in Europe. Multumesc!
Hello, Mos-Martin,
We hope this message finds you well. We would like to inform you that the registration process is managed through WooCommerce. Therefore, please direct any specific inquiries regarding this matter to their support team – https://wordpress.org/support/plugin/woocommerce/
Are you requesting that a confirmation email be sent upon registration before the actual registration process is completed? If so, it is necessary to initially contact WooCommerce to discuss this requirement. Once you have their response, you can decide whether their solution meets your needs or if you wish to proceed with further customization.
For any additional customization, please reach out to our customization center https://www.8theme.com/account/#etheme_customization_panel . You will need to provide access to your site and an example of the desired functionality. We will then evaluate the time required to implement such customizations.
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The 8Theme Team
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Thank you! Have a great day!
