6627 comments found.
Absolutely love this theme, super flexible and the support team are SECOND-TO-NONE!!!
Hello, GBDesignStudio,
Thank you for your positive feedback on our theme. We are pleased to hear that our customers are satisfied with XStore and recommend it to others.
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The 8Theme Team
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Hi, on my Android tablet the header menu not show like a mobile header… am I doing something wrong? https://tinyurl.com/yps34yjk
Hello, BillyBallo,
Thank you for contacting us and for using XStore.
We suggest that you turn off the Mobile Optimization option in Theme Options > General if you are using a cache plugin for mobile devices, as both optimization options can conflict with each other and will not improve the speed together.
It is necessary for you to identify which specific option from any third-party plugin conflicts with our feature. Once identified, please decide which option you would prefer to disable and which to retain to ensure optimal functionality.
Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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The 8Theme Team
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Hi, thanks for replying so quickly! the site is in development (we have not used compressions in speed optimization yet), besides xstore-core the plugins installed are only wpml, Rank Math SEO and cf7)
however I think that in production it will proceed with a cache (server side) and therefore I will disable the mobile optimization option. Thank you for your support
Hello, BillyBallo,
You’re welcome!
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The 8Theme Team
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absolutely baffled as to how my custom elementor footer is also displaying in the header of my site?? :/ I do not have this set as my header and no static blocks added, etc, etc – please help? See website here > https://peptidesuk.gbdesignstudio.co.uk/
Hello, GBDesignStudio,
Thank you for contacting us and for using XStore.
Our team needs to review your settings to assist you. This cannot be done without temporary access to your website. Please create a topic on our support forum and provide all necessary details and access via the Private Content area there – https://www.8theme.com/forums/xstore-wordpress-support-forum/
If your support has already expired, you will need to extend it on ThemeForest before we can proceed. For detailed instructions on how to extend or renew your item support, please follow this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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Hey guys….IMPOSSIBLE to get the Promo Text top bar to display, I’ve tried everything possible and still nothing…I’m using the Marseille Demo and can see that the header has been built using Elementor…so is it not possible to display/use the Promo Text option when using the Elementor Header builder? Thanks is advance – see developemnt site here > https://peptidesuk.gbdesignstudio.co.uk Tried clearing server cache, etc, etc and still won’t display :/
See attached screenshot were I have the promo text option activated:
https://prnt.sc/taRcgZGp7m3pHello, GBDesignStudio,
Thank you for contacting us and for using XStore.
There are two header builders available: one in the theme options and the other using Elementor. They cannot be used simultaneously, so you will need to choose one of them.
Read more – https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/
Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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The 8Theme Team
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Security risk.. we are getting the following message on WpEngine.. would be great if you can have a look:
Security risk: sqli. The plugin contains a vulnerability wherein unauthenticated visitors could inject SQL statements into WordPress. SQL injection could allow an attacker to gain control of your site.
Severity: critical
Fixed in: no fix yet
Security risk: upload. A vulnerability exists wherein an unauthenticated user could upload a malicious file to the site. This could result in the disclosure of sensitive information or lead to complete site compromise.
Severity: critical
Fixed in: no fix yet
Security risk: privesc. It could be possible to elevate a user’s privileges to a higher permission level.
Severity: critical
Fixed in: no fix yet
Security risk: object injection. This is an application level vulnerability that could allow an attacker to perform different kinds of malicious attacks, such as Code Injection, SQL Injection, Path Traversal and Application Denial of Service, depending on the context. This could result in sensitive data disclosure or site compromise.
Severity: critical
Fixed in: no fix yet
Security risk: rfi. A File Inclusion vulnerability allows an attacker to include a file, usually exploiting a “dynamic file inclusion” mechanisms implemented in the target application. Remote File Inclusion is the process of including files from a remote source.
Severity: high
Fixed in: no fix yet
Security risk: xss. Data from an attacker could be interpreted as code by site visitors’ web browsers. The ability to run code in another site visitors’ browser can be abused to steal information, or modify site configuration.
Severity: medium
Fixed in: no fix yet
Security risk: no authorisation. An unknown vulnerability exists.
Severity: medium
Fixed in: no fix yet
Security risk: lfi. A File Inclusion vulnerability allows an attacker to include a file, usually exploiting a “dynamic file inclusion” mechanisms implemented in the target application. Local file inclusion is the process of including files already present on the server.
Severity: medium
Fixed in: no fix yet
Hello, ThemeSurf_TF,
Thank you for contacting us and for using XStore.
We would like to inform you that all issues have been resolved. For instance, in Version 9.3.9 / Core Plugin 5.3.9, as shown in the following screenshot: https://prnt.sc/mIzoJ30YsQ7a
We have had similar discussions, and all of them have been successfully addressed. You can refer to one such example here: https://www.8theme.com/topic/security-risk-and-update-issues-with-xstore-core-plugin-and-wordpress/#post-403037
Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Warm Regards,
The 8Theme Team
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Hello… Thank you for your message.. so has this been rectified? Can we update the theme from the backend?
Hello, ThemeSurf_TF,
We are pleased to inform you that our documentation will assist you in performing updates for both the theme and the Core plugin – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/
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The 8Theme Team
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when i install points & rewards plugins the elementor cart builder does not show the messages of the plugin. but when i deactivated the elementor cart builder. the messages showed up. the theme is great btw
Hello, Ahmedissakr,
Thank you for reaching out to us. To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including screenshots and the URL of your site. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
If your support has already expired, you will need to extend it on ThemeForest before we can proceed. For detailed instructions on how to extend or renew your item support, please follow this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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it’s not an error that need to be fixed to create a topic for. you can just add this in a following update. thnx
Hello, Ahmedissakr,
We would also like to remind you that the comments section is not intended to resolve compatibility questions. Please ensure that your support period is active and reach out to us directly through our support forum.
There are several plugins available, and it is important to specify exactly which one you are referring to (please provide a link to the plugin’s website).
Please note that we cannot guarantee compatibility with all existing plugins, so each request must be reviewed individually. Such requests are handled by our team through the support forum.
While we appreciate your interest in adding compatibility with a particular third-party plugin, please understand that this does not guarantee that we will include it in future updates. Currently, the request for compatibility has only come from you, and any changes required could potentially affect all users.
If you are interested in continuing this conversation effectively, please use the support forum.
Thank you in advance for your understanding.
Warm Regards,
The 8Theme Team
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As per a recent update, if the sales booster cart/checkout progress bar is activated, it will cause a critical error on your website message to appear. Please fix asap. Thank you!
Hello, CristianVamanu,
Thank you for choosing XStore as your WooCommerce WordPress theme.
Please enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.
We have not encountered the issue you described on our test sites, nor have we received similar reports from other customers. This suggests that, in order to assist you, we will need to investigate the situation directly on your website. The problem may be caused by a conflict with a third-party plugin, customizations in the child theme, or another factor.
To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including URL, screenshots, and temporary wp-admin access. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
If your support has already expired, you will need to extend it on ThemeForest before we can proceed. For detailed instructions on how to extend or renew your item support, please follow this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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is your theme compatible with this free plugin https://wordpress.org/plugins/customize-my-account-for-woocommerce/
i need to display woocommerce dashboard links like this https://ps.w.org/customize-my-account-for-woocommerce/assets/screenshot-1.png?rev=3167798and my account account navigation widget
https://ps.w.org/customize-my-account-for-woocommerce/assets/screenshot-2.png?rev=3167808need to make sure before making purchase decision.
Hello, Ayur6328,
Thank you for your interest in our theme.
We have not conducted compatibility testing for the plugin in question and, therefore, are unable to provide a definitive response. However, you are welcome to purchase XStore and perform the tests independently. Please be assured that we offer a 7-day refund policy, allowing you to return the theme without any complications should you decide not to use it.
Additionally, we have a builder for the My Account page, so it is possible that the plugin may not be needed at all – https://www.8theme.com/documentation/xstore/xstore-builders/xstore-my-account-page-builder-with-elementor/
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The 8Theme Team
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what happened with the last update to XStore Core!? The Elementor stop working. X Store widgets not uploading anymore! https://prnt.sc/ZSN1NOhVBwLA
Hello, dannielhendrix,
Thank you for contacting us and for using XStore.
We kindly request that you consult the official documentation provided by Elementor to address this issue. You can find the relevant guide by following this link: (https://elementor.com/help/elementor-widget-panel-not-loading/). This guide outlines the necessary steps to resolve the problem with the widget panel not loading.
We trust that you will find this resource valuable and that it will effectively assist you in troubleshooting the issue.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you via the support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Warm Regards,
The 8Theme Team
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Hi there ! Do you support the below :
B2B Logins: Can customers log in to view specific pricing based on their business status?
Manual Account Approval: Is it possible for an administrator to manually approve or reject new account registrations?
“Enquire” Button: Can we replace the “Buy Now” button on certain products with an “Enquire” button that opens a form for customers to fill out with their information?
Hello, Parispap,
Thank you for your interest in our theme!
The functionality you are inquiring about is not available by default. To implement it, custom development and possibly the use of third-party plugins will be required.
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The 8Theme Team
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I bought a new licence but when I want to register the theme it shows this error Sorry, the code is incorrect. Please try again.
Hello, Navy123,
Kindly reach out to us via email using the form provided on this page: https://themeforest.net/user/8theme. Please ensure to include the code in your message. We will review it accordingly.
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The 8Theme Team
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this link is not working https://themeforest.net/user/8theme
Hello, Navy123,
The link works fine. We’ve answered your email.
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The 8Theme Team
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what paypal payment processor plugin do you recommend? although WooCommerce PayPal Payments looks very well on the 2024 default theme, on your theme stylistically, the css side, it does not. please advise.
Hello, Webtrad3r,
Thank you for contacting us and for using XStore.
To assist you effectively, please create a topic on our support forum and provide all necessary details about your request – https://www.8theme.com/forums/xstore-wordpress-support-forum/
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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Can you please reply here and I will do as you said after this reply. I find it easier to get a rssponse herr than to go on diff sites. Thanks
Hello, Webtrad3r,
We provide support via forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/ Please kindly respect our guidelines and enjoy the convenience of using the support forum.
We currently do not have a specific plugin recommendation for you. However, our team is willing to assist you in other ways, such as working to add compatibility with the plugin you mentioned.
Addressing this issue in the comments section is quite inconvenient. Therefore, as we are offering our support forum, we kindly ask that you meet us halfway by posting your request on our forum, as all our other clients do.
We appreciate your understanding and cooperation in advance.
Warm Regards,
The 8Theme Team
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Hi friend I currently do staging and dev site like most of us. Now you probably have guessed the question. As my new staging site is not live yet and I use it for migrating from old site, when do I activate the purchase code licence ? What you recommend?
Hello, Webtrad3r
XStore provides the option of 1 live site licensing and 2 staging site licensing for testing purposes per purchase code. Read more – https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/
After completing the migration, please navigate to the XStore welcome panel, select ‘unregister theme’, and then enter your purchase code to register it again. This step is crucial to update the activation information.
Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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The 8Theme Team
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my IP is public though and i prefer to work on the IP/wp-admin before swapping the domain names as simple as that, it makes my workflow smoother. can I safely add the licence to update and install demos, then unregister it, and when i swapped domain register it again? is my understanding correct?
It worked. all you hard work is appreciated. it is self explanatory. thanks so much for this masterpiece of a theme and work. you are amazing and this is one of the best themes on the market and comprehensive. thank you
I get error while installing elementor
Its because i changed parent theme name. the parent theme name should be programatically blocked to avoid this situation. thanks again
Hello, Webtrad3r,
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you via the support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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The 8Theme Team
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installed demo and the footer has an error: “To use this element select instagram user”. What is this? As I can’t seem to find this is the theme options? thanks
Hello, GBDesignStudio,
Thank you for contacting us and for using XStore.
1/ Connect your Instagram account via the XStore panel – https://prnt.sc/OnfVQW8utubk Read more – https://www.8theme.com/documentation/xstore/xstore-features/instagram-api-token/
2/ Edit the footer > Instagram element > select the connected Instagram user https://prnt.sc/kB98UCv22UOc
To assist you effectively, please create a topic on our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
If your support has already expired, you will need to extend it on ThemeForest before we can proceed. For detailed instructions on how to extend or renew your item support, please follow this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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any option for change search box desigh in mobile view. curently look not good i want edit.
Hello, Gangadharbagul,
Thank you for your interest in our theme!
Here is a screenshot from our demo https://prnt.sc/_L1CljF1KdBt https://xstore.8theme.com/elementor/ Please describe your request in more detail with an example of the desired result.
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The 8Theme Team
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How do i add a fllters to product grid https://prnt.sc/1CLGt-YrfZfp
Hello, Kingsleymensah,
Thank you for reaching out to us.
To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including the URL of the page from your screenshot. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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Next very massive problem in details: Add 100 new products via csv import or one by one: -> this product will have NEW tag. Great. Now change a image or something else in a already existing old product. Lets say you have to modify 100 products… All this products will also get the NEW product tag. Why you work based on modification date and not based on published date please? Visitors wanna see products with NEW tag that are published new, not which are modified. Woud you like to see 100 products which are modified with NEW tag or woud you like to see 100 new added products? Why we have to talk about most simple basics? I have the feeling we are the only one who deep dive in this theme and stuck in basics already.
Dear Philosoph,
Thank you for reaching out to us. To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including screenshots and your admin access. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
Can not do that, because we created 2 issues in 24 hours and now we have to wait to solve next theme problem. 
We can write you an direct mail via profile mail option? We do not wanna pay exta for simple questions regarding your theme or for a bug report. So we have to wait again.
Issue is added to forum now. I can see some other asking about same problem. No solution shared. I hope we will find solution in my ticket.
Hello, Philosoph,
The New Label takes into account the “last update or modification date” of the product. To change this the next code can be added in the functions.php file of the child theme:
add_filter('product_new_label_on_date_created', '__return_true');
Read more – https://developer.wordpress.org/themes/advanced-topics/child-themes/ https://www.8theme.com/topic/making-that-the-product-badge-new-displays-only-on-new-products-not-on-modified-ones/#post-361941
Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But it is usually faster than that. Please, do not submit multiple topics for the same request, as this does not result in a faster response time, and be more patient during the weekend. Thank you in advance for your understanding and cooperation.
Warm Regards,
The 8Theme Team
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Nice theme
Thank you!
Since last update the Age Verify is not longer working. The OK/Allow Button has no action any longer.
Hello, Drawlyzer,
Thank you for contacting us and for using XStore.
Please make sure that you cleared the cache.
To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including screenshots and your admin access. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
If your support has already expired, you will need to extend it on ThemeForest before we can proceed. For detailed instructions on how to extend or renew your item support, please follow this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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Thank you for your fast response.
No, why should I do that? There was an update. I got the update and the Age Verify is not longer working. I have my own server. I figured out, it’s the pure XStore update. No plugs, no whatever. I’ll wait ‘til you fixed it and use the next update. You see me with a smile. It’s not that important. Cheers
Hello, Drawlyzer,
We understand your concerns regarding the issue you are experiencing. However, we would like to inform you that Age Verify is functioning well for other clients and has been tested successfully on our sites.
Currently, we do not have sufficient information to verify the existence of the problem on your site, as you have not provided any video evidence or a link to your website. It is possible that the issue might be related to caching, or recent changes in your plugin settings or the installation of a new plugin, which could have led to the situation you described.
We assure you that we are not attributing blame but merely explaining that in order to assist you effectively, we need to investigate the issue more thoroughly on your specific site.
Please provide us with the necessary details at your earliest convenience. Here is a link to page with the contact form – https://themeforest.net/user/8theme (it is a free one).
Warm Regards,
The 8Theme Team
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Like I see on the Internet, I’m not the only one with that problem after the update.
Even without any Plugs, it’s not working. It isn’t that bad for me. I just want to mention it.
Hello, Drawlyzer,
We kindly request that you navigate to XStore > Patcher and click on the buttons sequentially – https://prnt.sc/BNbcJFgzglvy
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Yeah! Thank you! 
