6627 comments found.
Hello, my client asked me the ideal size of product image, so that she sends me the photos in the correct size, what should I tell her? I’m using the layout for product page with the image at the center, as you can see here:
http://www.ambientetest.net/mava/shop/borsa-xxlThanks for your information! Francesco
Hello,
Thanks for using our theme.
Width of the block with the image you can see here – https://prnt.sc/r50co1 , so in Appearance > Customize > WooCommerce (Shop) > Product Images you need to set settings like this – http://prntscr.com/r50g55 https://xstore.helpscoutdocs.com/article/89-product-images
Zoom effect shows the real size of images, so upload images with the bigger dimensions. You can check how the image looks in the lightbox to find out the best size, for example, http://prntscr.com/r50k9s
Don’t forget to optimize images before uploading them to your media library – https://tinypng.com/
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Hello,
I have a quick question(i think). After importing the demo, i get a pop up wih a special offer or coupon code on the pagee. How do i turned this off?? I search for a plugin, but can’t find it. Can you help??
Hello,
Go to Theme Options > Header builder > find and delete Newsletter element from the header content, for example – https://prnt.sc/r4jcym
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Thanks for pointing out and screenshot. I’ve succesfully removed the pop up.
You’re welcome!
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Dear Author, I have an issue with the template: The theme in the system requirements table set as max_execution_time 0. But this is incorrect because the server’s PHP options is 90. The theme is not reading it correctly. Thank you for checking this out!
Hello,
Your server may have global and local settings of max_execution_time Please check what value do you have in WooCommerce > Status https://prnt.sc/r4if3w if it shows 0, contact your hosting provider to solve this question.
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Does this theme: a] Has a “Free shipping” calculator? b] Adaptive images (reduce file size when viewing phone)? c] Support for AliExpress plugin? d] Support for Amazon plugin? e] Support for Ebay plugin?
Hello,
Thank you for your interest in our theme! 
a) Shipping settings come from WooCommerce https://docs.woocommerce.com/document/free-shipping/ Our theme is fully compatible with WC.
b) We would recommend optimizing images before uploading them to your media library.
c,e) We did not test our theme with these plugins, so we can’t guarantee 100% compatibility.
d) WooCommerce Amazon plugin https://codecanyon.net/item/woocommerce-amazon-affiliates-wordpress-plugin/3057503 comes bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins
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b] Always optimize images before uploading without a doubt. But that was not what I tried to ask. If an image is viewed on a high resolution PC monitor or low resolution phone, does it use the same image? Or does it reduce the resolution send to the phone to save bandwidth/increase loading speed?
Hello,
For most images, except sliders and some elements of WPBakery Page Builder, we use srcset. About advantages of this attribute you can read here – https://html.com/attributes/img-srcset/
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Hello
how can i manually update WPBakery Page Builder to latest version?
Thanks for the theme! awesome!
Hello,
Go to Plugins > disable and remove WPBakery. After that go to Appearance > Install plugins and install the plugin again. You’ll get the latest version of the plugin.
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Hello! If use XStore theme, will the YITH Vendors plugin work – in sense of that Vendor tab added in Single product page? Seems to be absent now, no Vendor tab strangely… YITH confirmed that it should be. thanks!
Hello,
Sometimes some additional customization is required to make theme compatible with third-party plugins, for example like with Custom Product Tabs for WooCommerce plugin https://xstore.helpscoutdocs.com/article/106-support-of-the-custom-product-tabs-for-woocommerce-yikes-inc We did not test our theme with the YITH Vendors plugin but our support team either helps you with compatibility or we give you refund. Just submit topic on the support forum with WP Dashboard and FTP access to your site.
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Hi, i set up in your theme option Content Type:Dropdown , but in this pop up all the words are in english despite usind LOCO translate and I check them translated in Spanish ok … Any suggestion? All the Best
Hello,
Are you talking about Account element of the header builder?
1) Make sure that WooCommerce plugin translation exists and that all the necessary strings are translated
2) Go to Loco Translate > Plugins > XStore core plugin > create translation for the core plugin and translate all the necessary strings.
3) Make sure that all the translation files of theme and plugin are up to date https://xstore.helpscoutdocs.com/article/103-translation-files-update
If you still have problems after that submit topic on the support forum and provide us with WP Dashboard access to your site. Our support will check and help you.
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Hello! Thank you for this new update! Page importer… holala!! 
Keep up!!
Hello,
You are welcome. If you have any other options that you would like to get in our theme feel free to contact us and share your ideas.
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The warning about the core plugin vs the theme udpate, on the frontend, is not a good idea. I repeat, this is not a good idea, at all. Remove that as soon as possible. Or, make sure both update are avalaible at the same time… !! Thanks! 
Hello,
Warning about core plugin update on the frontend if theme version does not suit core plugin version appears for the admin only. Other users don’t see it.
We always release the plugin and theme update at the same time, plugin archive available in the Downloads area of your account at 8theme.com for manual update and auto-update available but you need to press update button for the plugin also, not just theme.
Anyway, we would like to discuss it in more details to find the most suitable way. Could you, please, contact us using ThemeForest author form and provide your Skype for detailed conversation?
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Hello Olga! “Warning about core plugin update on the frontend if theme version does not suit core plugin version appears for the admin only. Other users don’t see it” I didn’t know that. Seen this way, in fact, it’s a plus. I am sorry. Maybe just indicate in the message, that only I (the administrators) can see the message? Like that, there would be no ambiguity. We can continue the conversation on skype if you wish. With pleasure! I await your response before contacting you. Please note that my English is not wonderful
Hello,
We have added this additional text, thanks for your notice. If you have any other recommendations about the XStore theme improvement, we would like to talk in Skype. Fell free to contact us, and thanks for using XStore.
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Thank you. Great theme, great customer service!
Hello Please your theme not compatible with WooCommerce Product Enquiry Form plugin
Hello,
We do not guarantee compatibility with all the existing plugins. But our support will do their best to help you. Submit topic on the support forum, provide WP Dashboard and FTP access to your site and describe problem in more details.
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Hello,
we have found a bug after latest update.
In PO / Mo Files we have translate “related products” in german langauge. But our translation for “related products” is no longer displayed
Can you tell me how we can fix it?
regards
Hello,
Contact us using author contact form and provide WP Dashboard access to your site. We’ll check and help you.
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Your Support System doesn’t work. I can login, buit i cannot write in support form. Your system means i have to buy a new purchase Code for support?
If you fix this bug (some lines no translation, example “related products), which was caused by your last update, then we don’t need any support!
regards
Hello,
You can’t write at the support forum because your support expired https://themeforest.net/page/item_support_policy That’s why I asked you to contact us using ThemeForest author contact form. We’ll send you updated pot file to fix mentioned issue.
If you want to post topics you need to renew the support period https://xstore.helpscoutdocs.com/article/92-how-to-renew-support-period
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How to remove Popup on Home page? ” MID SEASON SALE
FOR EVERYTHING WITH CODE
xstoreMw78
*The discount is valid until 24.12.2019 “
Hello,
Go to Theme Options > Header builder > remove newsletter element from the header content http://prntscr.com/r0178j If you have any other questions about our theme, please, contact us on the support forum.
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Hello…
When I display categories and products on producs pages, If I have categories less than 4 My products close to categories…
But I want products go to other row….
How can I do it?
Thank you
Hello,
There is no way to separate categories and products with existing HTML structure because WooCommerce displays them at the same block. I have passed your request to our developers and maybe they will find some way to change the structure if it does not cause additional problems.
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Hello…
I really need your help…
Is there any way to change it?
This is so big problem for our project….
Thank you
Hello,
By default, there is no such possibility. It requests additional customization in files. Additional customization is not included in our support.
You can change “Shop Page Display” in Theme Options > WooCommerce (Shop) > Product Catalog. As a workaround, categories can be displayed as content of the Shop Page Banner area – https://prnt.sc/r30f6p http://prntscr.com/r30fek http://prntscr.com/r30fav
Please use support forum to contact our team next time – https://www.8theme.com/forums/xstore-wordpress-support-forum/ If you have any other requests or suggestions, post them here – https://www.8theme.com/forums/xstore-wordpress-support-forum/xstore-features/
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Hello, i read a lot of comment but i’m not sure about my needs.
I need to use plugins (not yet selected) about: - multi-vendor - catalogue mode.
Is this theme support them?
Thanks a lot.
Hello,
Thank you for your interest in our theme!
1) Our theme supports multi-vendor plugins like WooCommerce Product vendors (here you can check test demo here https://xstore.8theme.com/demos/jewellery/ ), Dokan, WC Marketplace.
2) Our theme includes catalog mode and allows you to disable add to cart button and cart.
Feel free to ask if you have any other questions!
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can I have the store in Portuguese, English and Japanese? and do you provide me with these translations? is it easy to set up? thanks
Hello,
Thank you for your interest in our theme!
To make site multilanguage, you need to use one of the additional plugins:
1) WPML (paid) https://xstore.helpscoutdocs.com/article/31-translation-with-wpml ;
2) qTranslate (free);
3) Polylang (free with paid extra options)
We include partial translation, read more here – https://xstore.helpscoutdocs.com/article/30-base-theme-translation
Pre-created language files were contributed by our users that’s why it is not a full translation.
Feel free to ask if you have any other questions.
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Dear 8theme support team
Thanks for your supportive manner and your wonderful theme . I got two new problem with my xstore theme of course i’m not sure whats the problem but need your help . first of all i can’t translate some of English text that generate buy template with loco translate plugin . actually i could not find the phrase i looking for. the next on is : i cant add popup Quform to my product page i had it before update .
thanks again
Hello,
Please, submit topic on the support forum and our support specialists will help you.
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Hello dear Olga
unfortunately my support has expired and i dont have access to make a new topic on support form please tell me what i should do
Thank you
Hello,
Read here how you can renew the support period https://xstore.helpscoutdocs.com/article/92-how-to-renew-support-period
Read here how to update translation files https://xstore.helpscoutdocs.com/article/103-translation-files-update and after translation update make sure that you translated all the necessary strings in theme and XStore core plugin translation files.
Unfortunately, we can’t detect problem with Quform just by your description, our support managers need to check the settings, plugins that you use and maybe files. So, we need your request at support forum with access to your site to help you with this.
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Hello,
Not all demos are available after installing the theme, for example the Home Banners demo.
Hello,
We are working on fixing of this problem. At this moment you can install Home banners, Home Minimal, Home yellow, home red, home boxed using manual import (Tools > Import > WordPress). XML files, slider.zip and options.dat you can download from the downloads area of 8theme account https://www.8theme.com/downloads If you face problem with the manual import contact us using author contact form, provide WP Dashboard access and we’ll help you.
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Hello, I have a question about your theme. How I can remove the coupon field from the card page. Thanks in advance
also, can you tell me how I can change the colomn number on my footer (https://astronodeco.fr/). its look like the theme is setup for 4 colomn but I want only 3
so I think I have find the problem searching on the comments, I want to try with visual composer editor but the editor dont load. I think it’s a problem with wp bakery, , But I can’t delete this page builder, he is not on the plugin list. Where is the file of the wp bakery page builder, I want delete it
Hello,
1) To disable coupon go to WooCommerce > Settings > http://prntscr.com/qx9mpd
2) To edit footer enable WPBakery page builder for the Static Blocks https://xstore.helpscoutdocs.com/article/47-static-blocks and edit footer static block according to your needs. Watch video tutorial to get more information https://youtu.be/gY-x4m47Duo
If you have any other questions, please, submit topic on the support forum https://www.8theme.com/forums/xstore-wordpress-support-forum/ to get fast and helpful answer.
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I don’t want do disable coupon I just want to disable coupon from card page only
Hello,
WooCommerce does not have such option. Hide it using custom CSS
.woocommerce-cart .to_open-coupon {
display: none;
}
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Thank you for your work! There were incompatibilities with my site, support fixed everything and everything worked!!! This is the best theme!
Hello,
Thank you for your warm thoughts! Greatly appreciate it.
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Tell me AJAX will work with this filter? https://codecanyon.net/item/woocommerce-product-filter/8514038
Hello,
We have answered to your email. There is no need to duplicate question.
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Hello, Is the kirki framework? and the woocommerce service plugin is required to run a store with your theme. Thanks
Hello,
Kirki is built-in, so you don’t need to install it as a separate plugin. WooCommerce service is not required.
Do you just plan to buy our theme or already used it?
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Hello,
The theme is already purchased. I am a webmaster whom she consults because the site is slow! I start by deactivating the plugins. So I disabled Kirki Customizer Framework plugin
Thank you for your very quick response
Regards
Hello,
If you need any help with our theme we would recommend you to contact us on the support forum https://www.8theme.com/forums/xstore-wordpress-support-forum/ and provide us with temporary WP Dashboard access. Our support staff take a closer look at your problem and give you some helpful tips to improve page speed.
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HI, OK thanks. I note it but I am making a short & quick intervention today. regards
Hello,
Ok. Feel free to contact us on support forum if you need any help.
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