6627 comments found.
Hi: I have 3 licences but now i cant’t update or patch any of the websites with licenses. My support has expired so i will not renew for an error on your side. Please advise. Thanks.
Hello exxastudio,
Thank you for using XStore. We have thoroughly reviewed your purchase codes and everything appears to be in order. As a result, we have reset the codes for you. You can now attempt to activate them.
If you encounter any issues during the activation process or require further assistance, please don’t hesitate to reach out to us. We are here to help.
Best regards,
The XStore Team
Hello, after I use the Luxury Jewelry subtheme, there is a bug when I swipe popular products on the home page. Even if I click on the mobile page, I cannot enter the product page.
Hello, zzk3620,
Thank you for choosing XStore as your WooCommerce WordPress theme.
In order to solve your issue, Please navigate to XStore > Theme Options > General/Layout > Mobile Optimization > Toggle it OFF and Publish it.
Once this is done, please check back on your site.
For further reference, please refer to the image provided at the following link: https://imgur.com/j1zlRAGIf the issue still persists, then We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.
If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.
Please note that you should take a complete backup of your site before proceeding.
In addition, please provide your site’s WP Admin URL and credentials in the private content area, so that we can look into it further:
WP Admin URL:
WP Admin Username:
WP Admin Password:
Thank you for your cooperation.
Best Regards,
8Theme’s Team
Hi. We have a site using this theme and the backend is very slow with the theme enabled. The site does have a large database.
The default theme is 2 seconds TTFB load time. This theme is about 8 seconds TTFB.
Any tips to speed it up? It’s all up to date.
Hello Thriveweb,
Thank you for getting in touch with us.
Please contact us via form on this page – https://themeforest.net/user/8theme Provide your purchase code and URL of the site.
Thank you for your cooperation and we look forward to hearing from you soon.
Kind Regards,
8theme team
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I have tried to ask a question on the support forum, but the submit new comment tab is not working for me. The question is, how to I delete this line, I do not want the name of the theme to appear anyplace, “To work with the XStore AI assistant, please navigate to the control panel and activate it using an API key.” Thanks
Hello Donal13,
Thank you for contacting us and for using XStore.
1/ Please contact us via the form on this page – https://themeforest.net/user/8theme and provide a video of your problem with the forum.
2/ Activate XStore White Label Branding plugin > go to settings of it > Admin panel links > disable ChatGPT (Open AI). Then you can disable the White Label Branding plugin.
We hope this information is helpful.
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8theme team
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Thanks for the quick reply. I had this done, but did it again, the line is still showing in the new product page (I have not looked at other pages) To work with the XStore AI assistant, please navigate to the control panel and activate it using an API key.
PS, the support is now working for me, I logged in using the tab on the welcome email.
Hello Donal13,
Thank you for your response.
“I had this done, but did it again, the line is still showing in the new product page (I have not looked at other pages) To work with the XStore AI assistant, please navigate to the control panel and activate it using an API key.” – please provide us with screenshots for a better understanding your request. Please do this via the support forum or via the mentioned contact form.
Thank you for your cooperation and we look forward to hearing from you soon.
Kind Regards,
8theme team
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please have a look at the image here. https://donaldold.com/image-of-line-want-removed/
Hello Donal13,
Thank you for your response and for the screenshot.
Please contact us by email via the form on this page https://themeforest.net/user/8theme or via the forum, and we will help you. We hope for your cooperation and we are waiting for your request in one of the mentioned ways.
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8theme team
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My license is tied to a domain name i no longer use. I want to use this license for my new domain. Can you Help?
Hello, CanaanMS,
Thank you for using XStore.
Please try to activate now.
Kind Regards,
The 8theme Team
Hello team, can you please reset my activation key? the site I have used is not available for unregister. Thank you!
Hello Oxg,
Thank you for contacting us and for using XStore.
Please contact us via the form on this page – https://themeforest.net/user/8theme and provide your purchase code.
Kind Regards,
8theme team
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Hello,
Do you have an wp-admin demo credential? Thanks!
Hello, Lazarescu,
Thank you for your interest in our theme!
No, unfortunately. But we have a 7-day money-back guarantee, so you could purchase and take a test drive.
If you have any additional questions or concerns, please do not hesitate to reach out to us.
Kind Regards,
8theme team
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I’ve already got one XStore license for a website. But now looking for a theme for a Woocommerce website with 5000 products. How well can XStore handle this on a 12GB, 12cores, Debian Server with DirectAdmin and OpenLiteSpeed (only one user of the VPS server? It is not a budget hosting party, but have fast servers). Do you have any test results with big webshops?
Hello R_Koek,
Thank you for getting in touch with us.
Technically there’s no limit for products, this part is related to the WooCommerce plugin, not to our theme. Read here – https://woocommerce.com/document/woocommerce-scaling-faqs/
We are aware that some of our customers have more than a few thousand products. Of course, they also have powerful servers.
What we offer you is that if you encounter any issues and it is a theme-related problem, we will either help you resolve it or provide you with a refund for your purchase.
Kind Regards,
8theme team
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hi, i am usesing siteground as hosting. i have purchased the theme by using anon ther themeforest account. xstore said the my hosting cannot meet the Max execution time requirement of xstore. however, my hosting default Max execution time is 120. it should meet the min requirement
Hello Heyshop,
Thank you for contacting us and for using XStore.
What PHP time limit value is visible via WooCommerce > Status?
“xstore said” – where exactly? Please contact us via form on this page – https://themeforest.net/user/8theme and reply to our questions. Do not forget to provide your purchase code.
Thank you for your cooperation and we look forward to hearing from you soon.
Kind Regards,
8theme team
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have sent the message via https://themeforest.net/user/8theme . thank you
Hello,
Thank you for your inquiry. We will respond to you shortly via email.
Kind Regards,
8theme team
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I no longer have access to the website on which the theme was installed the first time, and when I want to activate the license on a new site I am asked to cancel the activation of the old site which I no longer have access to
Dear medwild,
We hope this email finds you well. We would like to express our gratitude for choosing XStore for your website needs.
We have reset your purchase code as requested. This will allow you to activate XStore on a new domain or make any necessary changes.
If you have any further questions or require additional assistance, please don’t hesitate to reach out to our support team. We are here to help.
Thank you for being a valued customer of XStore.
Kind regards,
The 8theme Team
Hi, My current licence shows to a site which doesn’t have an active uses of purchased theme and need to reset it, where to write or how to do so? Kindly assist me to do so. Thanks. Live Website 1/1: xxxxxprotein.com Staging Website 0/3: Total 1/4
Dear ggd108,
We hope this email finds you well. We would like to express our gratitude for choosing XStore for your website needs.
We have reset your purchase code as requested. This will allow you to activate XStore on a new domain or make any necessary changes.
If you have any further questions or require additional assistance, please don’t hesitate to reach out to our support team. We are here to help.
Thank you for being a valued customer of XStore.
Kind regards,
The 8theme Team
Thank you so much to superfast support! 
For some reason, the shop page is not loading any product except the breadcrumb, header and footer, I have followed all the steps, like adding it on woocommerce> settings>product
I even recreated the default woocommerce pages. on woocommerce status.
I’m also having the same problem with category link now working.
I sent you guys a support email since I do not want to share my store link here. Thank you
Hello Donnyvicky,
Thank you for choosing XStore as your WooCommerce WordPress theme.
We’ve answered by email, please check.
Kind Regards,
8theme team
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Hello. For some reason I don’t see the pagination on shop/category pages. I’m using this one: https://xstore.8theme.com/elementor2/kids-toys/ ; this is the development website: https://www.dev.invitatiedigitala.com/magazin/
No errors in console whatsoever, the html doesn’t seem to be there (under products)...
Hello Crildev,
Thank you for contacting us and for using XStore.
We recommend disabling the WooCommerce Infinite Scroll and Ajax Pagination plugin or setting the correct settings, as outlined in the following article: https://xstore.helpscoutdocs.com/article/65-woocommerce-infinite-scroll-and-ajax-pagination-settings/
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Kind Regards,
8theme team
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Thank you. Fixed
Hello Crildev,
You’re welcome!
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you via support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Kind Regards,
8theme team
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Hi there, can you please reset my license key? I can’t deactivate it on my old store
Hello Ramondrent,
Thank you for contacting us and for using XStore.
You can activate the theme now.
Kind Regards,
8theme team
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Premium plugins asking for purchase code, please provide those codes or plugin won’t work.
Hello Designercany,
Thank you for contacting us and for using XStore.
We’ve answered to your email. Please check and reply there.
Kind Regards,
8theme team
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Hello, i noticed that product video on single product page doesn’t loop (it does on shop page) and doesn’t have a thumbnail. is it possible to fix this?
Hello AlexPTY,
Thank you for your interest in our theme!
The loop can be achieved via changes in a child theme, we will be able to help you, just submit a topic on our support forum after the purchase – https://www.8theme.com/forums/xstore-wordpress-support-forum/
About thumbnails, there is no quick solution, you will need to send a request to our dev team – https://www.8theme.com/taskboard/ f your request receives sufficient votes from other customers, our development team will consider incorporating it in one of the upcoming updates.
Kind Regards,
8theme team
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Hello, can you reset my license please
Hello Classia,
Thank you for getting in touch with us.
You can activate XStore now.
Kind Regards,
8theme team
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Hello,
I have a question what if “Is it safe to disable XML-RPC?”
Will my website break if I disable it?
Please reply.
Thanks
Hello Mgfxstudios,
Thank you for contacting us and for using XStore.
Your question does not relate to our theme, but to WordPress functionality. We recommend that you read the appropriate documentation online and contact WordPress support for further assistance.
If you have any other questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you via support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Kind Regards,
8theme team
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Hi,
Thanks for the reply. I know its a wordpress functionality and sometimes theme developers uses it too. That’s why asking it if I disable this feature then your theme will work as it is or not?
I hope you understand my question now.
Regards
Hello Mgfxstudios,
Thank you for your response.
We’ve checked it more deeply, this function is used by us to import demo versions, not directly, but indirectly, that is, it is called with the help of other functions. You can disable it in case, you don’t plan to import demos anymore.
Also, it is possible that some active plugins you have on your web-site could require this feature so after disabling it we recommend you to double check if everything works as before.
We hope this information is useful.
Kind Regards,
8theme team
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I want to try the options in the back end of the theme before I decide whether to purchase, can you send me a temporary user that I can review?
Hello Sgl4,
Thank you for your interest in our theme!
There is no such option, unfortunately. But we have a 7-days money-back guarantee, so you could purchase and take a test drive.
If you have any additional questions or concerns, please do not hesitate to reach out to us.
Kind Regards,
8theme team
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I have a few questions: 1. Do you have an example of a product page (or can you create one for us for the sake of the example) that displays multiple tabs along the page, some of which display text and some display accordions? 2. Do you have an example of a product page where the link is to an affiliate or a custom URL and not in the process of purchasing through woocommerce? 3. Do you have an example of the product grid design options and how you can customize, and how you can customize a product page as well?
?
Hello Sgl4,
Thank you for your response.
1/ Could you provide URL with an example of this?
2/ You will be able to change the type of product to Affiliate type https://docs.woocommerce.com/document/managing-products/#adding-an-external-affiliate-product
3/ You may check the Shop pages on our various demos. The settings can be found in Theme options > WooCommerce > Shop. As previously mentioned, you can purchase and test it out; if it is not what you are looking for, we will be able to provide you with a refund.
Kind Regards,
8theme team
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Hello, I have pre-purchase question. I saw that the theme has catalogue mode, that is perfect for my project, because it will be B2B, but instead of hiding the add to cart button, can it be changed to Login/Register as button for guests? Also, for registration form I would like to add a custom form, if a country of EU is selected to be shown another field “VAT Number”? I will appreciate for your response. Thanks.
Hello Rostuse,
Thank you for your interest in our theme!
1/ Here is an example https://prnt.sc/wzElAa1fA_Fp > https://prnt.sc/RhgoG6uA2SUk
2/ The registration form you are referring to is provided by the WooCommerce plugin. If you would like to customize it, we recommend that you contact the WooCommerce support team for assistance- https://wordpress.org/support/plugin/woocommerce/
We have a 7-days money-back guarantee, so you could take a test drive of XStore right now.
Kind Regards,
8theme team
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Thanks Rose, but instead of the text, can it be a button, like that our visitors cant find that function fast. Lets say, instead of Add to Cart button, Login/Register button? Thank you.
Or can I use html tags to trigger the login panel? Thanks in advance.
Hello Rostuse,
Thank you for your request.
Our developers are planning improvements for this in one of the coming updates.
We will be able to make the changes you need via the child theme. Please contact us after you have made your purchase – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Kind Regards,
8theme team
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Thank you Rose, I purchased with my work account, will contact your support for this matter. Thanks again.
Hello Rostuse,
You’re welcome!
Have a nice day!
Kind Regards,
8theme team
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