16513 comments found.
Hi there, I can’t find anymore the support forum. Does it already exist somewhere ? I have questions about Jupiter. - To a specific responsive size of my website (ipad/tablette resolution), i can see ” hello welcome” under the icon menu in the header. What does this is doing here ? Is it possible to disable it ? - In the responsive size of jupiter, each main item menu with parent item menu get a down arrow. I have to clic on the down arrow to see the parent item menu because the main item menu doesn’t have a spécifique URL. Why, in this case, don’t you make all the main item menu line active ?
Thank You for your quick answer
Would you please open up a ticket in our support system, where our support staff will do their best to help you on this matter? Based on your ticket, you will normally receive a response within 24-48 hours.
Thank you.
Artbees Support Desk
Please check the forum support link because i get this page : “Whoa! Page is not ready yet. We are still working on this page. Please come back a bit later!”
Please kindly clear your browser cache, or use another browser or machine. Then please go to this site: artbees.net/themes If you have username sign in, if not sign up. Then please access this URL:
https://artbees.net/themes/dashboard/new-ticket/Thank you.
I’m having trouble with parallax areas looking right. They are quite bumpy and the background image jolts a lot. See here: http://goo.gl/oVVA6R Could you give me settings for parallax page and any recommended photo sizes to work smoothly like this: http://demos.artbees.net/jupiter/parallax-page/. Thanks
Would you please open up a ticket in our support system, where our support staff will do their best to help you on this matter? Based on your ticket, you will normally receive a response within 24-48 hours.
Thank you.
Artbees Support Desk
I have purchased Jupiter theme and love it, but I’m having an issue i’d like to get some help:
I’m using portfolio as you can see in the next page http://www.iceberg-kirur.co.il/%D7%A7%D7%98%D7%9C%D7%95%D7%92the main action, filtering, isn’t working. filtering the categories, choosing between “all” and the other buttons make the page go to top and not filtering the items. every category shows all the posts.
How can I fix it?
I managed to fix it. slug name has to be in english / num. not another lang
Glad that you have fixed it yourself.
For follow up questions please open up a ticket in our support system.
Thank you.
Artbees Support Desk
We have installed the latest version of the theme. While installing the shop, we get the message – “Your theme (Jupiter) contains outdated copies of some WooCommerce template files.” In the system status page following files are being shown as outdated: jupiter/woocommerce/checkout/cart-errors.php jupiter/woocommerce/content-product_cat.php jupiter/woocommerce/content-product.php jupiter/woocommerce/single-product/add-to-cart/variable.php jupiter/woocommerce/single-product/tabs/tabs.php
Please guide.
This problem has been fixed in just latest version we released. It is version 4.3.3
For follow up questions please open up a ticket in our support system.
Thank you.
Artbees Support Desk
I wonder, is there a limit on how many post showing up on the list inside portfolio setting?
Page -> products -> Portfolio -> Select specific Posts
I only see 30 (but i have like 55posts) and if i search for both name/slug nothing shows up :/
Help please
Yes. But you can override this. Please kindly read this article and do the same thing for Portfolio post type:
https://artbees.net/themes/docs/some-of-my-custom-post-type-entries-do-not-show-in-appropriate-shortcode-listing/For follow up questions please open up a ticket in our support system.
Thank you.
Artbees Support Desk
ok thank u
[IMPORTANT NOTICE:]
To all of our Customers. Jupiter IS NOT compatible with WordPress version 4.3 which is released. Please kindly avoid updating till further notice.
Thank you.
it would have been so much easier if you had just explained it here, then I wouldn’t have to email you about something I’m sure you’ve explained many many times before…
Sorry don’t know which item you are talking about.?
My latest download contains a corrupted Masterslider zip file. It says it is empty
We will check and follow up/ Thank you.
A new update is on the way and it will fix the issue. we have also added WordPress V4.3 compatibility in this version.
Thanks
I tried to submit a ticket to your support term. However the submission is rejected with error saying “Ticket description must be at least 20 characters long”
I got no alternative but have to post the question here (it’s lot more than 20 characters)
—-—-—-—-—-—-—-—-—-—-—-—-—-—-—-—-—-—-——:
?I imported one of your demo frontpage. On the bottom their is a contact from by using the element of the visual composer.
In the form there is a field for “Website” and it is not a required field. However, when doing testing with all the other fields filled in and hit “contact Us”, the submission is rejected with indication that the “Website” field is blank.
Pls refer to the link below for screenshot
http://amatopten.com/jupiter-contact-form.pngPls advise how to rectify this
Thanks
Unfortunately we can not debug things here and you need to open up a support ticket. Would you please kindly contact our facebook page and send private message to facebook.com/artbees and give your credentials to follow up?
Thank you.
Hi,
I haven’t been able to register the product using my purchase code. Who could I talk to to get this done?
Thanks
Also, are the Rev Slider 5.0 template packs included? I can’t seem to find them in the zip.
Thanks!
For the registration of product problem please kindly open up a support ticket.
Version 4.3.3 of the theme has Revolution 5.0.4 included under plugins.zip file.
For follow up questions please open up a ticket in our support system.
Thank you.
Artbees Support Desk
Hi,
I’m not able to open a support ticket. It tells me “verification required” before I can do so.
Thanks
Please clear your browser cache or use another machine to sign into Artbees.net/themes, then go to this URL to open up the ticket:
https://artbees.net/themes/dashboard/new-ticket/Thank you.
Hi,
I just tried this only 3 different browsers. It’s still not letting me get past the verification stage.
Please kindly send a private message to our facebook page in facebook.com/artbees and give us your user credentials to follow up.
Thank you.
Hi, i purchased this theme and it’s really very nice theme. Just want to ask one question, i installed one template (themisto) with demo data and did some changes on home page lay out. but now i want to reset this template. so, can you guide me how to reset it?
Thank you
Hi, You need to make your installation blank (You will lose all of your work). TO do that please use this plugin:
https://wordpress.org/plugins/wordpress-reset/Then please repeat the same process mentioned here:
https://artbees.net/themes/docs/how-to-install-templates/But this time with the new template you like.
For follow up questions please open up a ticket in our support system.
Thank you.
Artbees Support Desk
.Hi, has the fancy text module been removed from the latest version of the theme? I don’t seem to have it.
Hi, Fancy Text is part of The Ken theme not Jupiter.
Thank you.
Thanks.
Hi there, how to make Lightbox effect with text link?
Thank You.
Hi, Unfortunately it is not possible in Jupiter. You can only do that with Image shortcode. Please kindly open up a support ticket and ask about this as a feature request.
Thank you.
Guys I realy need to update revolution slider to the latest version 5.
I want create a custom responsive banner and the actual revolution slider version don’t resize fonts proprietary and the latest version 5 the fonts resize properly.
So, can i update revolution slider separated?
ASAP.
Please update theme to version 4.3.3, In the download file under plugins.zip you will find Revolution Slider version 5.0.4
Thank you.
Is it possible to attach an image via the contact form available in the theme? Or should I install the Contact Form 7 plugin?
Thanks!
No it is not possible, You’d better use the contact form 7 plugin which our theme is compatible with.
Thank you.
There are several bugs in head.php causing 404 errors regarding the loading of the IE specific assets. See screenshot for issues and fix.
jupiter/framework/helpers/head.php
Could you please either follow up here or list these issues specifically in the changelog once this bug has been fixed, so everybody knows about this.
Thanks,
Sure thing. Thank you for informing us.
Not fixed in 4.3.4
We will follow up.
Hi, it seems a git revert back issue. We are currently working on 2 pulls both for V4.X and V5 and something went wrong.
I just fixed and made sure its already pushed to our master branch.
Thanks for informing and sorry about that.
Still not fixed in 4.4.1 !!!
Come on, how hard can this be? Should never take a month… I even provided the fix for you!
CSS is still loaded from a incorrect path: /stylesheet/css/stylesheet/css/ie.css”
This kind of mistake is just unprofessional.
mmm… Would you please give us more information to follow up with our dev team? Please give us the ticket number.
Hi,
I just checked and fixed it. We are busy refactoring the whole theme for V5 and this has been missed from our eyes.
Thanks
Well, you said the same thing 28 days ago. Quite unprofessional.
I can confirm this is finally fixed in 4.4.2. Was not listed in the changelog so consider this comment informational for other users.
There are several bugs in head.php triggering 404 errors regarding the loading of the IE specific assets.
Thank you for your comment. We are aware of this and will fix it in upcoming release.
Thank you.
Thank you for your comment. We are aware of this and will fix it in upcoming release.
Thank you.
You did not
Hi Artbees, I have bought your theme and need some support, but when I paste my Purchase Key into the support side its says that its not valid! Can you help me because I cant get any support in the forum. Best regards, Jesper
Please kindly clear your browser cache or use another browser. Then go to artbees.net/themes/ and sign in again. Then please go to this link to add the ticket:
https://artbees.net/themes/dashboard/new-ticket/Thank you.
I have clear in tree browsere and in all tree there comes a red cross when I paste the code. I have try to write it self, but thats the same. Is it possible to get a new code ?
I have clear in tree browsere and in all tree there comes a red cross when I paste the code. I have try to write it self, but thats the same. Is it possible to get a new code ?
Please kindly go to our facebook page facebook.com/artbees, and send a message and describe the situation and give them your purchase code in private message. We will follow up.
Thank you.
Hello,
I have purchased the Jupiter theme and love it, but we are having one issue that if you could help with I would be very grateful.
The site: http://www.stripeypig.co.uk/
We are using Edge Slider as included in the theme, but the slide keeps looping – could you please get back to me and let me know how to stop the loop so we can have Edge Slider as a single slide?
Thanks in anticipation of a positive response.
Kind regards, Bradley
Please note that we do not provide post-sale support in item comments section. Please kindly refer to our support desk and open a ticket to get the quickest and best solution tailored for you by our support experts. Based on your ticket, you will normally receive a response within 24-48 hours.
Thank you.
Artbees Support Desk
Hello,
I have purchased the Jupiter theme and love it, but we are having one issue that if you could help with I would be very grateful.
The site: http://www.stripeypig.co.uk/
We are using Edge Slider as included in the theme, but the slide keeps looping – could you please get back to me and let me know how to stop the loop so we can have Edge Slider as a single slide?
Thanks in anticipation of a positive response.
Kind regards, Bradley
Please note that we do not provide post-sale support in item comments section. Please kindly refer to our support desk and open a ticket to get the quickest and best solution tailored for you by our support experts. Based on your ticket, you will normally receive a response within 24-48 hours.
Thank you.
