Hi Fabmunfus

Sorry about the issues you are encountering, we will release new update later today with latest VC version. However the contact page stopped being executed for some php errors which I am not able to see. So to see the errors you need to enable the WP DEBUG option in wordpress, then tell me the error you see.

To turn on WP Debug Mode, follow these steps:

1. Open wp-config.php

2. Find WP_DEBUG constant (written as define('WP_DEBUG', false);)

3. Set value to true (define('WP_DEBUG', true);) and save file.

4. Go to the same page, refresh it and you will see a PHP warning or fatal error being display. Copy the error or better send me the screenshot so I will be able to understand what kind of issue is that and will give you proper fix to it.

Arlind

Hey! I activated the debug mode, but nothing happens. The page is still blank, and shows no warnings or errors…

Hi Fabmunfus,

It looks that you are using our latest theme update but you have forgot to update it’s plugins.

Please go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.

Your problems should be solved

Kind Regards,
—Ylli

Hi! All the plugings are updated, but the Visual Composer one. The missing pages are built with visual composer, and when I tried to update it individually, it says there’s an error, that the update pack is not available. I browsed Visual Composer’s FAQ, and they say I have to wait for you to update the VC version on the theme…or if i want to do it individually, I need to purchase it first… Thanks!

Hi Fabmunfus,

Can you please send us your WP credentials on email? We need to investigate your problem and then get back to you with possible solution.

To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.

P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.

Kind Regards,
—Ylli

Hi Radek,

1— I don’t see any problem there

but if you want to distance them more please add the code below to Custom CSS

.single-blog-holder .details .category, .single-blog-holder .details .date, .single-blog-holder .details .tags-list {
    padding-left: 35px !important;

2— You are using an old version of our theme (1.5.1) and the latest version for the moment is (1.5.2 ), please update theme first.

The easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins you can learn this easy step-by-step procedure

Then don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.

If the problem 2 is still present then can you please send us your WP credentials on email? We need to investigate your problem and then get back to you with possible solution.

To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.

P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.

Kind Regards,
—Ylli

Hi, Ad 1. Here are screen captures from Firefox, Internet Explorer, Google Chrome and I think there is no distance, look at it: https://www.dropbox.com/s/y9k2t9agciyxmfm/Firefox_Screenshot%202015-09-17%2019.29.25.png?dl=0 https://www.dropbox.com/s/cfupx89ies67imh/Internet_explorer_Screenshot%202015-09-17%2019.29.47.png?dl=0 https://www.dropbox.com/s/a716iivuaa9ltl9/Google_Chrome_Screenshot%202015-09-17%2019.28.44.png?dl=0 I see the very different distance with compare to your demo (My site has no distance, your demo site is beautifull). Ad 2.I did update to 1.5.2, but there is no change. Look at it: https://www.dropbox.com/s/i4qvqrzz84t4fcc/Screenshot%202015-09-17%2019.34.43.png?dl=0

Could you help me?

Best regards

Radek

HI radekpohan,

I’m sorry but i was thinking that you are talking about Single Blog. I notice problem now

Can you please add the code below to Custom CSS

.blog-holder .box-holder .post-info .details .category i, .blog-holder .box-holder .post-info .details .date i {
    margin-right: 15px !important;
}

Kind Regards,
—Ylli

You have solved the date icon, great. Thanks. But the category icon is still in wrong position.

Hi radekpohan,

The CSS that i wrote to you earlier fixes that problem for the date and categories too.

.blog-holder .box-holder .post-info .details .category i, .blog-holder .box-holder .post-info .details .date i {
    margin-right: 15px !important;
}

just paste the full code

...or if that still don’t work then try this:

.blog-holder .box-holder .post-info .details .category i {
margin-right: 15px !important;
}

Kind Regards,
—Ylli

Hi Ylli, the problem with icons is solved, I forgot first “dot” in CSS. Thanks. Second issue with the blog post text outside border I typed to another comment. Best regards, Radek

Hi rikiwada,

Please check if you have Minimum PHP Configuration Limits

A few users had this problem and they solved by increasing their PHP limits on their server

Kind Regards,
—Ylli

Hi BFJARQUITECTOS,

1— Can you please add the code below to Custom CSS

.slick-initialized .slick-slide {
  max-height: 435px !important;
}

.single-portfolio-holder .gallery .portfolio-images-slider.is-finished img {
  width: auto;
  max-height: 435px !important;
  left: 50%;
  transform: translate(-50%, 0);
}

.single-portfolio-holder.portfolio-type-3 .gallery-slider .gallery-item {
  max-height: 435px !important;
}

.image-placeholder img {
  width: auto;
  max-height: 435px !important;
  left: 50%;
  transform: translate(-50%, 0);
}

2— This is not possible on the Carousel Layout, but we will see if we an do something about it on the next updates.

3— Please add the code below to Custom CSS

.portfolio-full-bg-slider .image-entry {
    -webkit-background-size: contain !important;
    -moz-background-size: contain !important;
    background-size: contain !important;
}

4— I think that i can’t understand this question, can you try to be more specific please? Thanks

Kind Regards,
—Ylli

Hello again,

Thanks for your valuable help!

3. Still on the question 3 (http://bfj.pt/wp/blog/portfolio/escola-de-aviacao-aerocondor/), your answer solved part of the problem however the images height remain high, we could reduce the height of these images to be viewed in the center of the screen without the interference of menu navigation bar and project information, we don´t like to see the images behind these elements! It’s possible to change that?

4. We would like to know if it’s possible the “next and previous arrows” (which makes switch images) be changed. We like the arrows of the first portfolio (http://bfj.pt/wp/blog/portfolio/escola-secundaria-domingos-sequeira/) and we like to apply these “next and previous arrows” in other portfolios, for example in this case: http://bfj.pt/wp/blog/portfolio/escola-de-aviacao-aerocondor/. It’s possible do that or the type of arrows are standard on the portfolio in which we are working?

Thanks again for you help.

Best regards

Hi there,

3. Hmm, as much as I understood you want when the image opens the content in the background to be hidden or removed, so the only way to do this is to set the background color around the image to blank white/black and you won’t see it background elements.

4. Unfortunately that is not possible, the arrows change depending on the portfolio type you’ve selected and selecting them manually is not possible.

P.S. Next time please post only in one ticket and don’t open a new thread

Kind Regards,
Art

Hello Laborator Team,

I have a new difficulty and I need your help: I would like to change the background color of the sub-menus box (example: http://bfj.pt/wp/, menu option: “office atelier”). Currently this box is dark and the text color white, I wish I could switch the background color of the box to white and the text color to dark. How can I change this?

Thanks

Best regards!

Hi there,

The theme doesn’t have any option to do this via the skin editor but you can do it manually by pasting this to the Custom CSS:

.main-header.menu-type-standard-menu .standard-menu-container.menu-skin-dark div.menu>ul ul, .main-header.menu-type-standard-menu .standard-menu-container.menu-skin-dark ul.menu ul {
background: #FFF !important;
}

.main-header.menu-type-standard-menu .standard-menu-container.menu-skin-dark div.menu>ul ul li a, .main-header.menu-type-standard-menu .standard-menu-container.menu-skin-dark ul.menu ul li a {
color: #333 !important;
}

Kind Regards,
Art

Hi Laborator Team,

It works! Thanks again for your help.

I wonder if it is possible to maintain “underlined” the sub-menus options when we are selecting them? Currently this only happens in general menu options…

Thanks

Best regards!

Hi there,

I checked your site and the underline is appearing in the sub-menus too, it is just displaying in white color.

Kind Regards,
Art

Hello again Laborator Team,

Thanks for your help!

1- However if there is a way to change the underline color for black in the sub-menus (like they are in the principal menu options) we would like to know, can we change that?

2 – We are at the moment with some visual problems related with the site: http://bfj.pt/wp/. We are able to view it properly on desktops and laptops but on mobile devices (such as cellphones – Iphone) the images are cut off and a gray band appears on the left. Since Kalium is a responsive template we would expect it to be properly displayed on all devices, anything can be done in order to solve this situation?

Thanks.

Best regards.

Hi there,

1. Add this to the Custom CSS to change them to black:

.main-header.menu-type-standard-menu .standard-menu-container.menu-skin-dark div.menu>ul ul li a:after, .main-header.menu-type-standard-menu .standard-menu-container.menu-skin-dark ul.menu ul li a:after {
background-color: #333 !important;
}

.main-header.menu-type-standard-menu .standard-menu-container.menu-skin-dark div.menu>ul ul li.menu-item-has-children>a:before, .main-header.menu-type-standard-menu .standard-menu-container.menu-skin-dark ul.menu ul li.menu-item-has-children>a:before {
border-color: transparent transparent transparent #333 !important;
}

Kind Regards,
Art

Thanks for your help!

Relatively to the second question:

We are with some problems viewing properly the site images in some devices.

We are able to view the images properly on desktops and laptops but on mobile devices (such as cellphones – Iphone for example) the images are cut off and a gray band appears on the left (http://bfj.pt/wp/) or they don’t appear at all (http://bfj.pt/wp/blog/portfolio/escola-sec-domingos-sequeira/). Anything can be done in order to solve this situation?

Thanks.

Best regards.

Hi there,

I’m sorry but i don’t see any problem on your pages.

(view large version)

(view large version)

Kind Regards,
—Ylli

Hi there,

In some devices (Iphone and Ipad) we tested and the site appearence is like this:

We always would like to know if it’s possible to remove the small points that appears in the white background of the site? In the second image you send us it’s possible to see them (between the “bfj ARQUITETOS” logo and the image below).

Thanks again for you help!

Best Regards.

Hi BFJARQUITECTOS,

Hmm, i’m afraid that i can’t replicate this problem? Can you please give us more info, are you trying that with iPhone 4S?

Kind Regards,
—Ylli

Hi Ylli,

Yes, we are trying with an iPhone 4S but we tried also with an iPad and the appearance is the same!

Best Regards

Hi there,

It seems strange and I think that this is only being displayed in the 4S even though we tested it with our iOS Simulator, we tested it live in iPhone 5S and 6 and it is not being displayed there.

See images from the screenshots:

(view large version)

(view large version)

Kind Regards,
Art

Hi Justin,

Can you please write us the URL where this is happening here on comments first? We need to investigate your site and then get back to you with possible solution

Kind Regards,
—Ylli

Hello Ylli, here is the URL – thank you!

http://gathinteriordesign.com/about/