16504 comments found.
Hi,
Can I purchase your theme to do up the designs as shown below: http://www.awesomescreenshot.com/image/735579/e0097fce9964e8354a1c7eec487553e2 http://www.awesomescreenshot.com/image/735580/c71a04958212c878a1626ca544d7e2cdAdditionally, please take note that I will need the background image to be fixed while scrolling down the web page/contents.
Can the above be done with your theme? Thank you.
It can not be done unless you do customization to make it happen.
We do have fixed background functionality in the theme.
Thank you.
Hi, When will you be releasing new version? I had put updating my current installation on hold so that I can update to version 5 directly after seeing your message. Can you please tell me when version 5 will be released? It’ll help us plan better. Even an indication whether it’ll happen in a day or so or take about a week will help. Thanks!
It will be on late November. Thank you.
Hi, I have a problem in the theme, all my plugin has error when i login my dashboard. Its is good couple days ago. But today all my plugin not working including the visual composer
thanks
Please make sure that you are using latest version of our theme and Visual Composer.
This is something that our support staff should check in details for your case.
Would you please open up a ticket in our support system, where our support staff will do their best to help you on this matter? Based on your ticket, you will normally receive a response within 5-15 hours.
Thank you.
Artbees Support Desk
Hi, I am adding in a table chart but it is full width. I don’t want it full width and it isn’t changing even when I change the width from 100%, nothing changes.
Would you please open up a ticket in our support system, where our support staff will do their best to help you on this matter? Based on your ticket, you will normally receive a response within 5-15 hours.
Thank you.
Artbees Support Desk
Hello,
I want to buy your theme, but I have found one problem. I made some test on my friend’s copy and I see there is UTF-8 is not working correct on mobile.
I tried to use “Google fonts” that support Lithuanian letters and it looks fine on desktop, but when I go on mobile I see squares instead those letters. I tried to change fonts and there is only “safe fonts” is working fine. Can you tell me is it possible to fix the problem with Google fonts?
Thank you
I find out that problem is only with Internet explorer browser, mobile and desktop. But question still the same, is it possible to make Google fonts work fine on internet explorer browser?
In the place that you want to select the Google Font you need to set the character code set on the extended option there. If the font supports that it will show.
Also please consider that your server should support font types, for more information:
https://artbees.net/themes/docs/font-icons-display-error/For follow up questions please kindly ask your friend to open up a support ticket.
Thank you.
Artbees Support Desk
Thank you! Problem solved by setting the character code in theme options.
Perfect 
Hi Artbees.
I have a problem with revolution slider. Im using header styles 4 and i make the header transparent then i put my revolution slider on the page with full-screen. But there is a big gap after the slider. Where can i remove the gap? I just want my page full screen i dont want it can scrolling down.
Please help me.
Thanks Artbees.
This is something that our support staff should check in details for your case.
Would you please open up a ticket in our support system, where our support staff will do their best to help you on this matter? Based on your ticket, you will normally receive a response within 5-15 hours.
Thank you.
Hi Artbees.
I have a problem with revolution slider. Im using header styles 4 and i make the header transparent then i put my revolution slider on the page with full-screen. But there is a big gap after the slider. Where can i remove the gap? I just want my page full screen i dont want it can scrolling down.
Please help me.
Thanks Artbees.
This is something that our support staff should check in details for your case.
Would you please open up a ticket in our support system, where our support staff will do their best to help you on this matter? Based on your ticket, you will normally receive a response within 5-15 hours.
Thank you.
Artbees Support Desk
can i use my own visual composer, or do i need to use the one provided by the theme ? What are the differences ? and when will you update the provided one with the latest version ?
You need to use the Modified version we provide with the theme. Regarding the update you will need to wait till we release an update of modified version for Visual Composer. As normal release updates may not be compatible with our shortcodes. Always keep up with our release to make sure every thing will work ok.
For follow up questions please open up a ticket in our support system.
Thank you.
Artbees Support Desk
ok, thanks for the answer
You’re welcome
Hi Artbees,
Im very happy with the template! Only i got one problem, i cant see the button or use it anymore.
When u edit a page and go look at the page there was a button in the topbar with ’’ edit with visual composer ’’ a front end editor.
Now i cant see the button anymore and that was alot easyer to work with. How can i get that back? It happened when i installed a other theme?
Greetings,
Wes
If you are talking about Front End editing functionality of Visual Composer, our theme had never had that feature enabled. Our shortcodes are not compatible with that functionality of Visual Composer.
For follow up questions please open up a ticket in our support system.
Thank you.
Artbees Support Desk
Hi,
Pagespeed question again
after a lot of work i’ve started to get some good pagespeeds on the site using your theme. One major slowing down factor seems to be typekit. Any ideas on how to best implement typekit without effecting above-the-fold content load speed.
Thanks in advance
qamar
There is no such an implementation. Adding custom fonts have it’s drawbacks, you need to make sure that in Typekit you check as little styles and fonts as possible in the collection you create.
Our Artbees Care crew can do a good job for you. You are welcomed to ask for a quote regarding that:
https://artbees.net/themes/artbees-care/Thank you.
thanks.
I know here is for pre sale question.
Yet your support system sucks just now and I can’t submit ticket. So I have to report problem here.
The Header and Header Toolbar display in Marbook Pro 13”/ Safari 8 perfectly. However it has problem when viewing under Marbook Pro 15”/Safari 9
Pls ask you support staff to contact me and I will give them the URL plus login credential if needed.
Thanks
This is not how our support system work. Please kindly contact alex at artbees dot net and give your user info and detailed information on the problem you are experiencing to open up support ticket and he will follow up for you.
Thank you.
Hello the theme is really nice, congratulations. Using this theme I installed the template: Adrestea. The website that I am doing, is almost done, I just don’t like what’s on homepage. At the bottom where there are clients or partners that flow, you see much harm in responsive/mobile, how do you? There is some editing to be done via CSS? To understand it better, here’s my website: www.13quaranta.com The same is also true in the menu bar, always responsive, below I will still see the “search” option as you take off?
Thanks, greetings.
Michael
This is my web site: http://www.13quaranta.com/
I could not exactly understand the problem to be able to help you as an introduction. You will need to contact our support system and give proper detailed information of what you see as problem.
Would you please open up a ticket in our support system, where our support staff will do their best to help you on this matter? Based on your ticket, you will normally receive a response within 5-15 hours.
Thank you.
Artbees Support Desk
It takes too long and it is urgent that I’m asking. In a nutshell, I would in my site’s home page: http://www.13quaranta.com at the bottom, where there are partner/client that slide alone, that you see very well in responsive or mobile, how do I fix? Need to fix and add CSS code?
Thanks again, regards. Michael
Dear Michael, this is not how our support works. As we mentioned here we can not give proper support. Please kindly ask about this in our support system.
We understand that your request is urgent, so our other customers have same situations. The detailed technical knowledge of the theme is available in support system and not here.
Thank you for your understanding.
Ok, thanks!
Was wondering how do i add the portfolio categories on the top? When I add the portfolio item in Visual Composer it will show the portfolio items but not break them down
http://themeforest.net/item/jupiter-multipurpose-responsive-theme/full_screen_preview/5177775Would you please open up a ticket in our support system, where our support staff will do their best to help you on this matter? Based on your ticket, you will normally receive a response within 5-15 hours.
Thank you.
Artbees Support Desk
I’m trying to decide between Jupiter or Ken. There is one feature I really like in Ken which I wasn’t able to see in Jupiter.
On this demo: http://demos.artbees.net/ken/photography/ the quick contact email (bottom right) is not a way I have seen in any Jupiter demo.
Is this quick contact possible in Jupiter as well?
Thanks.
Quick contact form option is available in Jupiter too. But the design and pop up system differs. It is not possible to have Ken styling system over Jupiter. Those 2 themes are considered as complete different themes.
Thank you.
Thank you for your quick response and answering my question!
You’re welcome
I’m not owned this theme yet but I’m planning to do it for but first let me ask, what about upcoming PHP7 support? Is covered on the theme?
Yes version 5 of Jupiter will completely support PHP version 7. Thank you.
Seems your search and responsive top navigation is not working correctly. When I shrink my screen size to see the “bars” icon (navigation) it does not show the drop-down menu when clicked. Also when I click search icon nothing happens.
Have you seen this issue before?
Very strange because I am using the same theme and version on other sites and it working fine.
Site not working – http://latitude33brewing.com/
I would appreciate a timely respoinse, thank you.
This is something that our support staff should check in details for your case.
Would you please open up a ticket in our support system, where our support staff will do their best to help you on this matter? Based on your ticket, you will normally receive a response within 5-15 hours.
Thank you.
Artbees Support Desk
hi I can not save changes in Jupiter panel. Do you know why?
This is something that our support staff should check in details for your case.
Please kindly make sure that you use latest version of Jupiter and Visual Composer.
Would you please open up a ticket in our support system, where our support staff will do their best to help you on this matter? Based on your ticket, you will normally receive a response within 5-15 hours.
Thank you.
Artbees Support Desk
Pre-purchase question: Does the website support additional languages? We would like to have also the Greek language, so please advise if this is supported as well. Thank you!
Our theme can be translated using this method:
https://artbees.net/themes/docs/how-to-translate-theme/But we do not have any translation file for Greek, you will need to translate it yourself.
Thank you.
Pre-purchase question: is it possible to have a top bar, bottom navigation & side area all at the same time in the header section?
No unfortunately it is not possible. But we have some Templates of Jupiter that have something like your request but not exactly:
http://demos.artbees.net/jupiter/ganymede/ http://demos.artbees.net/jupiter/himalia/ http://demos.artbees.net/jupiter/locaste/ http://demos.artbees.net/jupiter/megaclite http://demos.artbees.net/jupiter/metis/Thank you.
Hi, is there any way I can put a fixed text on top the layer slider? I tried to use a Page Section and insert an css id where position is absolute, but this went under page slider. Thanks
This is something that our support staff should check in details for your case.
Would you please open up a ticket in our support system, where our support staff will do their best to help you on this matter? Based on your ticket, you will normally receive a response within 5-15 hours.
Thank you.
