8687 comments found.
We have a dedicated support site with more advanced functionalities for our customers. This wall is just for pre-sales questions or general comments. If you need assistance we kindly ask you to use our site that is constantly monitored! 
http://www.undsgn.com/support/
A client of mine bought your theme and after I updated to the latest version of the Visual Composer I no longer can add any media to the gallery or single images, there’s no popup. Problem with the theme or plugin?
Hi kenwestgaard, support is offered only in our support forum, so please grab your client purchase code and drop a few lines and we care to support the solution soon! http://www.undsgn.com/support
Ok, I’ve done that. Hope we find a solution to this issue.
OK we’ll check!
Hi How can I change the size of itesm on the shop overview page? Currently it shows me like 2-3 products (depending in sidebar is activated). But lets say I want to have 4-5 products side by side in one row. How can I achieve that? Do I have to overrwite the css?
Hello! Loving the theme so far, but you really need an option to set a light and dark logo separately.
Using a cover overlay isn’t an option for those that have design specific logos that cannot be changed.
Will this option be a part of an update soon?
Yes for sure this will be part of the upcoming update, other users have just request it! If you need further assistence please drop a few lines and we care to support the solution!
http://www.undsgn.com/support
Hi! I can´t import demo file. All requiriments in Welcome page are OK. I have install wordpress 4.4. Where can I download the XML file?
http://www.undsgn.com/support
How do I reduce the footer height here – swartarang.com ..
Hi sameermkulkarni, support is offered only in our support forum so the resolution maybe just in our database or can be usefull for other user too. Please drop a few lines and we care to support the solution! http://www.undsgn.com/support
Hi there, Awesome theme! One thing I am missing though is something like the “Centered Stack” but horizontal, not vertical, showing the images side by side. I am a photographer and I don’t like lightboxes, I want to show the pictures of each series side by side, on a horizontally scrollable page (similar to: http://inthe.me/demo/fluxus/portfolio-homepage/people/the-milky-way/ ). Is there a feature allowing this? Thanks
Hi qua7 and thank you for appreciate! Sorry by now this is not one of the available options but I have insert your inspiration in our feature suggest database we evaluate for next theme updates! 
Hello! Great theme! I am really enjoying using it. Very customize-able. I had a quick question about the video’s being displayed via a post shortcode. Can we have the same overlay as images with the video playing in the background? I have already added the code to get the videos to autoplay muted and loop, but the overlay is not linked.
Hello I try to install the plugin Uncode Core and WPBakery but it is not working. After wordpress say it cant download because wordpress couldnt find the plugin. Can you help me?
Hi hofman333,
Please drop a few lines in our support forum and we care to support the solution!
http://www.undsgn.com/supportHello,
Is it possible to create this page to pull a certain portfolio category, rather than shop categories?
www.undsgn.com/uncode/home/shop-parallax/?style=overlay
Thank you!
Hi Salara1002,
yes it’s fully possible … you can use the module to pull out any query you want.
Hi, Thank you for the quick reply!
Would I have to create a row + post module for each individual portfolio item I wanted to feature, in order to get the section scroller to work as the navigation through the posts? Or is there a built-in feature for that?
Hello again, I figured out the section scroller question I had. I am unsure how to add a parallax effect within the post module, though. Would it be possible for someone to send the text code used on the page I pasted above? I just mean when you open the page in WordPress, the code that is in the Classic Mode Editor section. www.undsgn.com/uncode/home/shop-parallax/?style=overlay So I could see the settings without having to install the demo pages and images. The theme was purchased by a colleague, I am helping him set it up for his client. Would you need me to send a purchase code or something to verify that it was purchased?
http://www.undsgn.com/support
Hi, wondrous theme – two quick questions
1. Is it possible to add a second ‘anchor menu’ on the front page – like this – http://greatives.eu/themes/osmosis/with-anchor-menu/
2. Is the visual composer plugin edited or customised at all (the main reason I am upgrading our theme is that the Visual Composer particles plugin does not work on edited VC (esp when VC Row is edited) http://codecanyon.net/item/vc-particles-background/13139726
Thanks!
Any chance of an answer?
Hi marsattacks,
sorry for the delay…we have taken sometimes to check the compatibility with the particles background plugin.
1. Here is how it looks with the secondary menu http://www.undsgn.com/uncode/home/shop-classic/?style=right-shop
2. We are interested on using the particles background so we either gonna make it work with the plugin or include it native.
Great thanks, that’s super news – let me know when it’s compatible/native – and you have another sale!
Hi again … it’s now compatible. Let me know in case you will need it so I can send you the patch so you don’t have to wait for the update.
Hi,
wonderful theme, but it feels buggy in firefox. Have you tested it on firefox? The main navigation jumps 1px down with each hover. Very displeasing behaviour.
Let me know when you fixed this and you might have a buyer
S
Hi Spiv,
thanks for that! Could you try to empty your browser cache and check it again?
Yes, works now
Additional question:
http://www.undsgn.com/uncode/portfolio/centered-slides/ shows a video in the slide. But it doesn’t show up in the lightbox (only the two following images). Is it possible to mix video content with images in the lightbox and have a caption for each? I’m thinking of using this template for a new project I have and this would be a necessary feature, as my client has a mix of video’s and images per each portfolio project.Hi Spiv,
if it is possible to do that…you just need to assign a poster image to the video and you will be able to open it in the lightbox.
ah ok, so you can perfectly mix audio, with video and images in one lightbox gallery, as long as they all have a poster image?
Yes for sure, poster images are required for audio and video, if you dont use poster images you have the classic embed without lightbox. Let us know if you need more infos!
Hi there!
Two questions before purchasing.
1) I will be using this for a music artist – we’d like the option of having music automatically play once the site opens. Are the only integration’s Soundcloud? And does it allow that?
2) Am I understanding that ALL of those sites are available in this ONE purchase?
Thank you!
Hi MsTBennett,
thanks for your interest
1) You can use a plugin for this functionality…there many out there just for this
2) All the sites are just to show what you can do with the theme, all the modules are combinable and you also have the possibility to import all the demo site or selective pages of it
i want to use slider revoultion and keep it as background to menu ! i can only make these on content block
Download Uncode again for free from your download account section, this new version is updated with full RS compatibilty
i had used UncodeVersion: 1.0.4 but when i used revloution slider i cant make it as background to menu and logo , it converted to white space under theme
Just download 1.0.4 again now, if you have any problems make this working please drop a few lines and we care to support the solution!
This theme has a nice visual design however it loads really slow! The support for this theme is not very good either. They requested my details a week ago to help troubleshoot a problem and still they have been unable to update me on the situation. I don’t really like the idea of them having my password.
Hi EnforcedInvasion,
we are apologizing that you feel this way. We have a very short resolving time on our tickets, probably we haven’t got your email. Could you please send an email to support@undsgn.com with a link to you ticket?
Thank you
Could you confirm as to whether you have received a second email please?
Hi, how do we know what’s your email? Do you have any reference there about you are ‘EnforcedInvasion’?
So so sorry! I have just noticed someone has mentioned that this does not support related posts? Is this the case, will this potentially be updated? My client would like to have a history of bands that have played and links to related music genres – I assume this would be done by related posts and this is something I cannot do with Uncode? I am really sorry, I purchased another theme already and I hate it so I am trying to be more thorough with my pre—purchase research.
Could I potentially use a related posts plugin?
Hi,
I’ve been checking this plugin at it seems like it’s working https://wordpress.org/plugins/wordpress-23-related-posts-plugin/screenshots/
Give it a try.
That great, looks like it’s a winner which is great because I had just purchased Uncode
Sorry – one other question! The content carousels on display currently have dots, can they have arrows? Thanks again
The carousels can have both dots and arrow, none of them or one of your choice. Everything is combinable. This applies to all the modules of our system…we don’t have presets but combinable options.
Okay great thanks again, there are a few specific items I need so thats perfect. Good work!
Hi there, I am looking to buy this theme. It has everything I need though I can’t see if it offers a secondary navigation line. So to clarify, I need a typical left logo with right aligned navigation, but underneath I would also like a row of social media icons. I see I can add the icons on the same line, but is it possible to add them below? I have good coding skills though I am new to using wordpress. Thanks
Hi shereewalker,
here you can see that we have a second menu on top http://www.undsgn.com/uncode/home/shop-classic/?style=right-shop you could have the social icon there if you like that.
Brilliant, thanks for the speedy reply
No worries
Pre-sale question: It sounds like you can, but I wanted to confirm that you are able to remove the header from a single page?
Great looking theme!
Thanks!
Hi grapedesign,
thanks for your interest!
Yes you can do that
Pre purchase question: Is there an option to have a masonry display for the products? My products are artworks and vary in format. Thanks.
AA
Hi aleastiazaran,
you can use masonry grid to display any object you can think of. Here are some examples:
http://www.undsgn.com/uncode/shop/shop-grid/ http://www.undsgn.com/uncode/shop/shop-metro/ http://www.undsgn.com/uncode/shop/shop-creative-metro/
