Hi there,

Have you read the PHP Limits of your WordPress to see if you can install the theme or not, if the limits are low make sure you increase them.

Kind Regards,
Art

Hi there,

To get the identical form of this it would be better just to import the demo content, you should not use 3rd party plugins in the portfolio item and especially the ones not supported by our theme.

Kind Regards,
Art

Hi there,

Have you updated also the Visual Composer together with the theme and WordPress? This wasn’t reported by any of our customers that’s why I am asking.

Kind Regards,
Art

Hi tomasznowicki

This file is loaded via Database based on custom skin parameters.

Actually this /skin.css is the same as /?custom-skin=use

You can activate the second method approad if that decreases the speed of your page, here: http://drops.laborator.co/1keFu

Basically here it what is does:

This is not complex function. The loading speed may be related to your wordpress site on some cases.

Arlind

Hi SariaC,

Even that we want to help you there, we don’t know how to help you on this case because it is not a theme problem but more server problem or a plugin update.

Kind Regards,
—Ylli

Hi HDGras,

Can you please try to be very specific about the question and explain it more to us, in this way we can easily understand you and give you the proper answer

Kind Regards,
—Ylli

Okay, I try my best:)

I have created a page with one full-height-row and a background image within. Then I added a text element with a big headline. How can I center the heading vertically within the row? Please check this site: http://v2.hwg-media.de/

Thank you for your support.

Cheers, Marco

Hi Marco,

Unfortunately that seems to be unavailable, I tried this with Custom CSS in your site but couldn’t find a way to do it, the best is to add top padding to the element (via Visual Composer) so it will be centered in your site somehow manually.

Kind Regards,
Art

Hi Max,

You are using an old version of our theme (1.7.2) and the latest version for the moment is (1.8.2), please update theme first.

The easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins you can learn this easy step-by-step procedure

Then don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.

P.S: Great site

Kind Regards,
—Ylli

Hei Ylli, I just updated the Theme and Plugins. But the wrong preview descriptions are still there. Just search for the term “Alhassane” there you will see the html code in the description of the found entries.

Thank you in advance. All the best, Max.

Hi Max,

This also happen on our live demo, but we can’t fix this issue for the moment, because Wordpress doesn’t allow us.

We will try to make a progress on this section on the next updates

Thank you for reporting this.

Kind Regards,
—Ylli

Sorry I’ve seen is just a question of word press manager visualization, forget first two questions… just need 3 and 4…

Hi Cecilia,

3— You are using an old version of our theme (1.8.1) and the latest version for the moment is (1.8.2), please update theme first.

The easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins you can learn this easy step-by-step procedure

Then don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.

4— This is not possible.

Hope for your understanding

Kind Regards,
—Ylli

I did it and it worked, for question 4 don’t worry… it was my client asking… Thank you!!

Hi patrickguilfoyle,

1— Can you please write us your site URL here on comments first? We need to investigate your site and then get back to you if we have possible solution.

2— For the moment we haven’t implemented any menu with the center logo, but we have that idea on our to-do list, and we will try to do that after 5—6 updates.

P.S: I saw that you have created some other tickets, can you please try to add all your questions in one thread, because in this way is easy for us to understand what you have done and what is left, also is would be easy for you to post in one thread

Kind Regards,
—Ylli

Hello I’m building my locally so can’t do that – the other question I had is how to remove the word portofolio from the freelance demo & also how to add the header from the main demo onto the freelance demo? thanks

Hi there,

To hide the Title and Description go to Laborator > Theme Options > Portfolio Settings and in the title and description toggle to hide it.

You cannot center the filter only if you use the Photography demo you can.

Kind Regards,
Art

Hello, did you look at this issue? and/or can you give me a css pach to hide borders on 1024 pix and less?

Hi there,

Add the code below in Custom CSS > Responsive in the Medium Screen.

.page-border {
display: none !important;
}

#main-wrapper.wrapper, .top-menu-container, .portfolio-description-container, .single-portfolio-holder .portfolio-navigation, .portfolio-slider-nav, .main-footer {
margin: 0px !important;
}

Kind Regards,
Art

Hi Art, resent access details, could you please have a look asap as our client is putting pressure on to go live.

Hi there,

As you may have seen the response time may take up to 7 business days, I was just checking your ticket when you re-wrote this, we will get back to you later today.

Kind Regards,
Art

Thanks Art, appreciate it.

Hi Nicecube,

Can you please post with the account you bought the theme, this way we can verify that you’re a real customer as we do not offer support to users who doesn’t have “Purchased” badge.

Kind Regards,
—Ylli

Hi Hans

Just noticed that you are using an older version of Kalium, please update the theme to have this issue fixed.

I suggest you to use Ninja Forms (temporarily) because we have added support for Ninja Forms and you won’t have any issues.

In the upcoming versions we will implement Gravity Forms styles.

Arlind

Hi Arlind, Thanks for your reply, I updated Kalium and wordpress as well. And downloaded the Ninja Forms plugin. Is there a way to import gravity forms into Ninja? Or is this wishful thinking….:-) Best Hans

Hi Hans,

I am sorry but that’s an impossible request, we will try to implement the Gravity Forms with the Contact Form 7 in the upcoming updates too

Kind Regards,
Art

Hi VIS1BLE,

This question is related to theme developer and I am unable to give you any solution about this because I am not backend developer.

Our theme developer Arlind or Art can help you with this, but they took the holiday vacation and they will be back on 04 January.

When they come back, just reply to this thread and you will make sure Arlind or Art will see your comment.

Hope for your understanding

P.S: It’s very strange because we don’t have this issue on our theme, and we don’t have any user with this issue, and it should work to you too.

Can you please try to update Kalium to the version 1.8.5 and see if this issue is fixed?

Kind Regards,
—Ylli

Hello Ylli,

We changed our theme version back to 1.7.2.

We are not sure what causing such a big issue after the theme was update to 1.8.2. As we said before, we contacted our server provider and they informed that the latest theme version uses 256MB of memory and it’s a lot. We got high quality images on our site as well, so probably that’s not enough memory to upload images and theme at once.

We tried to update theme to 1.8.5, but sadly issue still exists.

Hope you will solve that with your next theme update.

Best, VIS1BLE

Hi VIS1BLE,

I’m sorry to hear that, when Arlind and Art come back, please write us again and we will check you issue immediately

Happy Holidays
—Ylli

Hi alicjamurphy,

Thank you very much, we are trying to make our theme better and better on each update, also user feedback has been great and we are thankful for that.

This option is on our to-do list, and it will be available soon

Answer: Just go to your WP Dashboard > Laborator > Theme Options > Header and Menu > 2. Settings Standard Menu > untick this option “Show menu items only when clicking menu bar link” and that’s it

Kind Regards,
—Ylli

Hi alicjamurphy,

Can you read our reply on your rating and please reply to us?

Kind Regards,
—Ylli

Hi there,

It seems weird because mostly the problem is with the max_execution_time, anyway can you please send us your WP credentials on email? We need to investigate your problem and then get back to you with possible solution.

To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.

P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.

Cheers!
Art

Hi tondieu,

You are using an old version of our theme (1.7.2) and the latest version for the moment is (1.8.2), please update theme first.

The easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins you can learn this easy step-by-step procedure

Then don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.

If this problem is still present, then just write us again

Kind Regards,
—Ylli

Hi Ylli,

Thanks for teach me that easy way to update the theme! Well… even after update the theme, the “problem” still there.

Best, Eduardo.

Hi Eduardo,

Can you please write URL of this exact page here on comments first? We need to investigate your site and then get back to you if we have possible solution

P.S: I tried www.tondieu.com but there was not a website using our theme.

Kind Regards,
—Ylli

Hi notnaNZ,

Do you mean in home? If yes, they are possible from the Revulution Slider plugin.

Kind Regards,
—Ylli

Hi Borjamauricioreus,

When i enter your website, this error is appearing “Error estableciendo una conexión con la base de datos”

Can you please fix this problem then reply to us again

Kind Regards,
—Ylli

Hello good day,

Excuse me , but is that right now is in maintenance mode , po porblema run that was. This afternoon will be available , sorry .

Regards.

Ok then, when it’s ready just reply to this section.

Kind Regards,
—Ylli